I took my grey silver lab here for a medicated bath, teeth cleaning, nail trim, and ear cleaning…read more He looks and smells amazing! We loved how kind and welcoming the staff was. Highly recommend this place for all your grooming needs! Great price for all their services, and they are very accommodating on when to schedule you. Can't recommend this place enough!

It's simple a puppy mill and someone needs to stop this place and SHUT IT DOWN I've been in there…read morenumerous times and it's just unbelievable dogs not even drinking out of water dishes the staff are rude and the puppies are overpriced

I am so glad we visited Puppy City in March 2023. Our other dog had just passed away, and we took…read moreour tween to Puppy City. The staff was very friendly and accommodating. We absolutely fell in love with the Cavachon puppy, and purchased her. I can't stress how sweet and loving our Cavachon is, very healthy with no problems, no shedding and hypoallergenic. I was very leary of visiting this puppy shop, but happy we did! We have a forever best friend.

This is the third groomer to whom I have taken my dog. I have a sweet little shih tzu puppy. He…read moreis 10 months old. He has been getting groomed since he was 4 months. I brush him daily myself. This has to be the best groomer in the Winchester area. I think they only groom small dog breeds. The associates are knowledgeable about dogs and how to properly care for them. I have done a lot of reading since becoming a shih tzu owner and the staff member took me by surprised at how much she knew about shih tzus. She impressed me. She also took the time to talk with me before Sammy's appointment to get a thorough understanding of what cut I wanted, what shampoo/conditioning treatment Sammy needed, etc. (Shih tzu can have sensitive skin and their skin can dry out. Owners and Groomers have to take care.) Not only did she already know all of this, but she helped me select what exactly I wanted. The best part was it didn't cost me anything extra. Since it was his first visit, they even gave Sammy, a complimentary blueberry facial. My kids thought that was the cutest and funniest thing they ever heard. They were sold. They love this groomer. Frankly, so do I. When I picked Sammy up, he looked like a million dollars. He had an amazing cut. His fur was soft and fluffy. They cleaned out his ears, filed his nails, brushed his teeth, and did a fantastic job. I HIGHLY recommend this groomer.

My first experience here was positive, so I took my Shih Tzu back.with specific requests, one of…read morewhich was NOT to cut her ears short, just trim them. I had initially expressed my displeasure with past groomers who had shaved her hair to address knots. (Not matting, just knots) Well, this time my request was totally ignored. The hair on her ears had been cut super short, and when I got her home, I discovered all the hair on the front of her neck was shaven to the skin. I was incensed and never went back. The groomer I have now has NEVER shaved her hair to address knots. She is consistent with the way she cuts her hair, and my dog always comes out looking adorable.

Knowledgeable and friendly. Especially good with terriers and schnauzer-type dogs. But knows ALL…read moredogs.

What a HORRIBLE experience. We dropped off our pet for grooming. All of what we asked for was…read moretotally ignored. They did what they wanted and not what we asked for. The owner is a terribly rude and loud woman that should be put out of business. I will never go there again. I hate even giving them one star.

We recently adopted a kitten, not knowing he had diabetes and a pancreas issue, and not even 1 year…read moreold. Dr. Longhofer has been amazing during our many visits. She really cares about the animals as well as their "parents". She is amazing at keeping you up to date and thoroughly explains everything. She has so much empathy!

It's taken me a while to leave a review after the unfortunate passing of my cat, Cece. July 29,…read more2026, I took Cece in to have her matted fur cleaned up only! She was not sick. 2 Assistants took Cece to work on her. Paola and Darya, assistants... One of the assistants said they had never done a Lion Cut. (I should have turned around and left.) After 90 minutes and several times we heard the cat screaming, they brought her out COMPLETELY shaved down to her skin (except her head), Cece had quite a few bloody nicks all over her body and tail. None of these cuts were cleaned or was she given an antibiotic. (With a 3rd-level cut; 10 mm of fur should have been left on. Cece was too old to have such a Traumatic experience. After all of this, the Vet wanted to have tests done. When the tests came back, the Vet said she would only live a week! And wanted to euthanize Cece, REALLY? She wasn't sick when I took her in. I had taken Cece in last November, and the Vet who saw her last year would only do clippings, as he said she was too old to do any more. When I took Cece home on July 29th of this year, she was never the same and lasted another 3 weeks. Cece did not deserve to die this way. I WILL NEVER USE PLAZA PET CLINIC AGAIN. The assistants should be fired if they don't know what they're doing. We love our pets, and there's no reason ever to put them through HELL because of assistants who lack the necessary skills when working with our precious pets. One other thing: I went back into the Clinic to speak with either the Hospital manager or a Vet. Of course, they were at lunch and said they would get back to me. THEY DID NOT CONTACT ME. I WILL NEVER USE PLAZA PET CLINIC AGAIN.

This was Joey's first trip to be groomed. He is 12 years old and he was…read morelooking...wellllll....pretty RUFF!!!! He looks like a puppy again! We'll definitely be going back!

the BEST vet practice hands down!! Dr. Moffett is the best!! I've been to many different vet…read moreoffices and none of them compare to SB!

Well i went there for the first time with my new German Shepherd Puppy today and well I could def…read morenot have asked for better service and info. They did so much to inform me of everything i needed to know and to expect. GREAT Staff to deal with very friendly... Very clean and nice waiting room. They also gave my puppy a chew bone to chew on while he waited. And they give treats while they examine him which helped out a lot... They know what they are doing there and I would recommend this place to anyone with a loving pet. They don't rush you through the process they take there time and explain everything to you and then some. Extremely Happy Customer Here...

Great job; my dog looks good and is not reluctant to be turned over for his spa treatment.read more

The ladies here go above and beyond. Our dog loves going to her groomer and is happy after each…read morevisit, even after a nail trim, which is her least favorite - so that says a lot! Thanks for always being kind to Daisy, accommodating with our busy schedules, and a joy to do business with! A+++