The only reason I gave it 2 stars is because I came a long time ago and had a great pedi.
But that was the only time it's been great. I've been 3 other times, and I just wanted to get out of there as soon as possible. I just went there today to treat myself for Mother's Day (I knew the other one nearby would be booked solid...and I had to stay close to the rec center to pick up my daughter soon) Anyways, I had to leave after 5 minutes, because the chemical smell was so bad that I was getting a big headache. I also used their restroom. No toilet paper. No paper towels. No soap. I recognized that their was no T.P. beforehand...so I had to ask one of the girls if they had extra in the back. But I didn't realize there was no soap or paper towels until it was too late. This is a huge gross out factor for me, because it makes me question what else they are overlooking.
Anyways, the workers don't seem to want to engage in any sort of conversation. Honestly, I'm not sure they even know basic English. Trust me, I've tried to ask simple questions...and they look perplexed. So it's kind of awkward when you are sitting there...and they look as if they don't enjoy their job. (Not many smiles happening). One time when I was getting mani, the guy kept looking at his phone, and kept looking at the door as if I wasn't important enough to pay attention to. And he tore my skin pretty bad on one of my fingers.
I really wish this place was better...because it's so close to my house! Another issue is the ambiance. They have pop music playing, plus the t.v. going. So it's not relaxing at all. The other issue is the decor. I'm not an interior decorator...but if they would do something...ANYTHING...it would greatly improve the relaxation factor. So here are my suggestions for a business that I feel won't be lasting very long with the clientele in this area.
1. Hire an interior designer. Here are some suggestions...
~Replace your ceiling fans (because they are never on anyway) with some nice big crystal chandeliers. Brushed nickle or silver in color.
~Hang some really big mirrors on the walls. Like 5 or 6 giant mirrors on each wall. All in a row. Or some big relaxing artwork.
~Do something with your bathroom! Have a nice cabinet with extra toilet paper, soap, and paper towels in there. Get rid of that wobbly step stool that's in there right now! And put some hooks on the wall so the ladies can hang up their purse while using the restroom.
~Stop playing hip-hop music. Nobody wants to relax to that stuff. Put on Michael Buble or something similar. Even relaxing instrumental music is good.
~Hang up some nice curtains.
~Train your staff to smile and engage in conversation. Some people just want to read, or look at their cell phone. But most people will want to have a nice conversation...so you need to actually know how to talk to them!
~Update your polish selection. Seriously...it's kind of dated and old.
~Check your air circulation. The chemical smell was just too overwhelming. read more