I don't know much about a car's innards so I need a mechanic I can trust. The highest compliment I can give any vendor or service is that I trust them to be honest and do what needs to be done and not do any "unnecessary surgery." I trust these guys and have for many years read more

DO NOT VISIT THIS SHAWNEE SERVICE CENTER ! The owner's son Phil (Philips Marvin) is a total scam artist And plays dirty tricks instead of repairing your vehicle. Recently I had left my VW to replace the exhaust ( without the catalytic converter) . The guy Phil promised me that he will change it with an OEM part and charged me $1760 - for the part and installation. After taking delivery found out immediately that he changed the VW exhaust with a fake - aftermarket - used - non compatible - exhaust which is painted from outside to look like new . He has been cheating Wilmette residents for a long time !! Scamming them of their deep pockets. Beware of this auto repair service station. The con artist of North Shore !! read more

I've been using Shawnee for a very long time and my most recent time there. I had 3 problems and took 2 weeks to fix when I feel it should of taken 3 days if that. However what bothers me most is that I had squeaking brakes for I'll say the last 6 months and it got worse and they said it was fine I feel this didn't really look at it. So I went somewhere else for a second opinion on that issue and they said back brakes are weak and ordered a part of it. I don't knelt how serious they look at reviews or if they care but bottom line I have my mixed feelings about it read more

Best in the trip state area. Wouldn't go anywhere else if I had to push the car therr Did exactly that on my old Toyoto Corolla which Phil and his guys kept living well beyond its natural life. read more

Have been going to Shawnee for years. It is a Wilmette Gem. The shop has a storied and venerable history. They are all very courteous and competent. The garage can handle simple to complex repairs at a fair price with timely delivery of your automobile. read more

I have been a customer of Shawnee Garage so long that everyone there knows me by name. I love this place! They have taken wonderful care of every car I have owned. I started coming here when I was a freshman at Northwestern and I wouldn't go anywhere else. They are friendly, helpful, and they do good work. Oh, and perhaps most important, they are totally honest! They are not the cheapest, but they have never tried to take me for a ride. So if they tell me something needs attention, I have them do it. How many automobile repair places can you name that are completely trustworthy? This is definitely one, as far as I am concerned. When you walk into Shawnee Garage, it's like stepping back into a different time when personal service was paramount. You'll see just about every kind of car in the shop, from a 60's Chevy to the latest Mercedes. I think they get their business entirely from word-of-mouth referrals. I would like to mention that inside Shawnee Garage is a car detailing business called CarSmart. Once a year I have them professionally detail my car while it is in for service, and when I get it back it always looks amazing! The price is very reasonable. read more

This is the only place I will take my car to!! They do the best work I only trust the staff here with my Audi. They're very fairly priced, kind, and efficient. They always make sure everything is working perfectly with my car aside from changing the oil and anything else I need. I went in today and felt safe during Covid!! Because of them I feel safe driving all over the U.S.! Thank you so much for great service as always! read more

It sounds like things went wrong with Tom's Audi in a former review. There is another story to be told about Shawnee, however. Bob and crew have meticulously cared for every car I've owned for 10 years, and I joined them as soon as I moved to Chicago because my colleague and his family had been relying on Shawnee for 35 years. These are no second rate con artists. These are trustable fair mechanics. Sounds like something went wrong with Tom's Audi. But take that with a grain of salt -- they've done exceptionally well by me and many of my friends, saving me money through the years. I wouldn't put my car in anyone else's hands. Shawnee is truly the best auto repair option in Chicagoland. Phil and Bob and the crew at Shawnee are straight up, no-nonsense folks who care about their work and do it well. I have had dozens and dozens of experiences at Shawnee, and every one has been positive. I'm grateful for their service, and I will not go anywhere else in the area -- trust and reliability are, for me, priceless. And their price tag is very moderate compared to other shops. read more

I would not wish Shawnee Service Center on my worst enemies' cars. I brought my Audi A4 in to have its clutch replaced, new brakes installed, and a headlight bulb replaced. Not one of these repairs was done properly. A few days after picking up my car, I opened the hood to find that one of their mechanics had simply left one of the plastic covers for the headlight on top of the engine instead of reattaching it. Luckily it didn't fall as I was driving and mess up a belt or something. This was enough for me to decide not to return, but the clutch and the brake work, two very expensive jobs, had both been botched. Clutch replacement involves disassembling the car's transmission and replacing several wear parts. Tearing apart a transmission, especially an Audi quattro transmission, is an incredibly time-consuming procedure, and as such the labor cost of having it done is very high. Luckily, it's not something that needs to be done terribly often. That is, unless you bring your car to Shawnee and the mechanics misalign the flywheel when they install it, leading to the car's gears grinding terribly at random RPM intervals. Although Shawnee claims to "road test" all of the vehicles they work on, mine evidently did not have the privilege. It took them four days to mess up my car's transmission and leave it in a state such that, had it not been fixed, would have had me eat the $700 parts cost and the hundreds of dollars worth of second-rate labor. And finally, over a year after my brakes were supposedly replaced, I took my car somewhere else to have them look over my brakes as they had clearly lost some life. They showed me that only the front brakes had been replaced. Not a problem if the rear ones hadn't needed to be replaced, however after looking over my receipt, I had been charged for four new brake pads. Take my advice, this place is to be avoided. Don't let the Wilmette address fool you into thinking these people are anything more than second-rate scam artists. read more

I recently took our 2006 Toyota to Shawnee for its 3-month oil change and lube. Shawnee did the regular maintenance, tightened a metal plate underneath the car to stop a rattling noise, and checked that the car is ready for winter. Another reasonably priced visit to Shawnee to keep our 15-year-old car going strong! read more

On a recommendation, I brought my Audi here after the factory warranty ended to see if keeping the car was manageable. As soon as I walked into the shop, I sensed that this was the right place for me. The first thing I noticed in the spotless shop was the Jeep they use to plow the lot. It's probably 20 years old but is in amazing shape. It looks like it's been consistently really well cared for. Then I started looking around and noticed beautiful older cars being worked on and thought that these guys had the ability to keep my car running well for as long as I wanted it. Now the question was "Can I afford this place?" The answer was yes. The charges on my first visit seemed fair and there wasn't any push to sell me parts or services that weren't necessary at the time. The work was done quickly and completely. I've had the same great experience every visit for years on both big and small issues. I still have the car and I definitely would not if I hadn't found this place. I strongly recommend Shawnee to anyone who wants their car taken care of by honest professionals. read more

Amazing service. Saved the day! So nice, so fast and reliable. Very easy to work with. Could not be more pleased - I'd give them 10 stars if I could!! read more

I'm in town from out of state for the weekend. My check engine light and some other dash lights went on. Before driving back to MI. I knew I had to have my car looked at. It's Saturday so where do you go? My friend recommended SSC. I was there first thing in the morning . As a single woman I'm always very cautious I'll be taken advantage of. These guys were all absolutely amazing!!!! Service was quick, problem was solved and I was on my way. The garage was spotless, the employees educated me as to what was going on and I can't tell you how happy I was that I went here. I wish they were in my hometown. Thank You VERY Much. I Highly recommend Shawnee Service Center! read more

Shawnee replaced the lower control arm on my car when I brought it on for a tune up, a $1000 repair. Ever since then, my car shakes noticeably once it reaches 50 mph. I've brought it back twice now and they refuse to test drive it or fix the problem. Add to that the unreimbursed uber rides my kids have to take on weekends and cancelled lessons because my car is in the shop each weekend. Now they are telling me it's an axle problem, which they've never noticed until now. My car still does not steer straight, so the original front end alignment remains undone. My car is not safe to drive and Shawnee does not stand behind their repairs. read more

Our family has been taking our autos to Shawnee for at least 30 years and have always been treated fairly. Most recently my elderly mother brought her car in and they drove her back home and picked her up when the car was done. They replaced the fuel/air sensor after diagnosing the issue with their computer. Another example of diagnosing correctly, repair it right the first time and charging a fair price. Thanks Shawnee. read more

The team at Shawnee, once again, were able to fix my 14 year old VW Bug without breaking the bank. They were able to diagnose the issues (there were several) quickly and reasonably priced. I particularly appreciate that they were able to repair some existing parts instead of charging me a fortune for new items. These guys always are trustworthy and thorough. Can't thank them enough. read more

I have taken my german cars to Shawnee Service for over 40 years. I was always pleased with their mechanical ability and knowledge until recently. They missed diagnosed an oil leak, fix a value, charging over $1000 and within 2 months my car wouldn't start because the oil had gone through my engine and burn the engine out. I needed a new engine, which they found a re-build one, sold it to me at wholesale price with a one-year guarantee. After the engine was in, (2+ weeks later) they figured out I needed a new Tubor Charger Value which keeps the oil running over the engine, hence, the issue to begin with but they didn't catch it. Almost 3 weeks later they handed me a bill for $7000 which they did negotiated down based on my insistence. I now feel within 6 months, I need to get a new car as I do not trust the work. Never once did the owner say to me, "you have been a good customer for years and I feel a responsibility here." They did pay for a rental car. I did involve after the work was completed, the German dealer, they went over the car and felt all was put in correctly. They gave me, without asking, 50% off the diagnostic fee because I am a good customer. I would think twice about taking your car to Shawnee Service especially if you have a German car. read more

I cannot say enough amazing things about Shawnee Service Center. I had an emergency situation last Friday where my tire went completely flat by the time I rolled into Shawnee's, at which time they were just minutes away from closing time. I wish I could remember the name of the man that helped me because he was by far the most kind-hearted man. I hit a curb and the steel rim of my tire bent, which caused air to leak from the tire. The service man first tried to fix the steel so that I did not need a tire change, and when that did not work he changed my tire for me even though they were closed by this time. The man was nice to me the entire time and never fussed about having to work after hours. He truly helped me in a time of need. I am in my 20's and know nothing about cars. The closest family I have is 2 hours away, and I do not know what I would have done without their help. He literally saved my day. I am from a small town in Illinois and this amazing service reminded me of home. If I ever have car trouble in the future there will be no question that Shawnee's will be where I go to. I cannot thank them enough for helping me when I was in a major crunch. read more

Excellent service on my Mercedes from Rick. He was able to procure OEM parts and saved me a ton on my brakes compared to the dealership. I will be taking my car here from now on. read more

Took my car for an oil change and found the employees very friendly, the service prompt and prices reasonable. A refreshing change from the dealership! They also took a quick look at my husband's car that is rarely driven and, as a result, had issues passing emissions testing. They did so free of charge and helped us quickly resolve the problem -- which is the reason we started and will continue using them. Highly recommend! read more

I started taking our cars to Shawnee when my wife worked in Evanston nearly 25 years ago and we have been going there ever since. They are very helpful at explaining what should be done and what could be done and what the cost will be. I have moved up near the Wisconsin border and still trust their work to make the hike down to Willmette. My most recent case was with my gmc when I took it in for warranty work to the dealer. In addition to the free repair, they said they found nearly $4,200 in additional repairs needed. I had them fix the warranty and brought it to Shawnee who assessed the $300 brake job(750 quote from the dealer) and to wait on the other minor until they actual become issues. After researching on the Internet, Shawnee was right about the other issues with the car and I feel much better about not blowing $3,500. read more

Shawnee IS as good as it gets. They have been very reasonable with me on every service and repair, and I have been going there for years. I have referred many friends and they all are return, happy customers. Can't recommend them highly enough. read more

They do honest auto repair. I'd been taking my car to Duxlers but they always found unnecessary additional repairs and twice I had flat tires the next day. Shawnee charges more for an oil change but only suggest extra work when it's needed. read more

Shawnee Service Center is incredibly customer-service oriented and it shows in all that they do. I trust these guys to do a good job and not try to get me to spend more than I need to. We are able to drop our cars off here and walk home, and it's very convenient to the train. I highly recommend Shawnee! read more

So I took my car in last week to get it checked before a long road trip to Washington state when I came back to pick it up they wanted to charge me an extra $50 for checking the car for any problems. Last night my father came over and looked under the hood of the car and found that there was no anti-freeze the air filter was not cleans (pretty basic shit) and it looks like they hadnt touched the engine or looked for any issues in the car all. They wanted to charge me $50 for nothing I told them I wasn't paying for that fee because I could go over to Midas and have the car checked for free. there's no reason for them to have a fee for checking in the car for any issues and then on top of that not even check for the issues and say they did.I am very upset about this I trusted the service company to check my car before a 4000 mile road trip not only did they not check everything that was supposed to be checked but they initially tried to charge me for it. read more