I was having problems with my 2015 Ford Escape (120,000 miles), and I brought my car here for a complete evaluation. I had been to 2 other shops, the first of which gave me bad in formation. At the second shop, I only asked for an opinion for a specific problem (the turbos were making a whining sound) , which was serious enough, but I wanted to know if it was worth it to repair everything so that O could keep the car for a few more years. I explained all this to the folks behind the counter ( I had been in this shop before), and we made an appointment, they did the inspections, and at the end of the day, I got my results over the phone, and picked up my car. Bottom line was that my car needed WAY too much work to justify repairing it. My wife and I decided to get a new car, which we did. I was happy to pay the fee for the inspections. I was particularly pleased that the man who gave me the information, was willing to explain things within my level of experience and knowledge. There was never any hint of persuasion or sarcasm, and his opinions were confirmed by the Car Dealer we bought our new car from!! I recommend this shop for any car repairs you may have! Jack read more

I called these guys up to take a look at my 1997 Toyota Land Cruiser. Needed a new brake booster. They turned it around super quickly. Nice guys too... I hung out for a while when I picked up the car to have a chat with them and talk about cars. Will be back for all my servicing needs read more

Great experience at Rolf's. Dave was very helpful and explained condition and service needed. Smooth appointment making, drop off and pick up. Phone calls during the day with info and updates. Finished a big job in one day. Didn't do work that was not needed. Pricing beat competition. read more

When it comes to diagnostic and repair work for my car, honesty is the most important trait I look for. Even if labor costs are a little higher, honesty will likely save you a boatload of money in the long run. That's what we get when we come to Rolf's. Competent and patient even explaining their work, they also have a refreshing directness about what they feel is needed, but perhaps more importantly, they also tell you what you DON'T need. Sometimes, that can be really hard to find. Very happy with Rolf's, really appreciate the patience and explanations provided by David at the front, and will be patronizing them as long as my wife and I live in Illinois. read more

We've been a Rolf's customer for years. Very skilled mechanics, fast service, and reliable repairs. Worth it!

When I owned my BMW, these guys always took care of me. Honest and thorough. My brother uses this repair shop too. When I mentioned that Perillo didn't wash my car after an expensive repair like I thought they should, Rolfs picked up the ball and always washed/vacuumed my car. They're great - for foreign cars, esp. BMWs. read more

We're big fans of Rolf's. I started bringing my car here in 2003, after a place over on Chicago Avenue told me I needed a new clutch and a few other things ($1000+ of work on my 20+ year old toyota station wagon that I bought for $700). I took it over to Rolf's and they did something magical for only $100 and it worked good as new. Since then we have brought our Volvo to Rolf's and have never had a problem. They let us know what work is essential and what is not, and we know we can trust them. Yes, they can be expensive. But, that is totally offset by their competence and honesty, and we've saved money in the long run. read more

Just used these guys for the first time, to perform a 30,000 preventative maintenance check on my Mazda. While they were friendly & responsive enough, this was offset by: 1) Won't take payment over the phone, which is a pain in the arse for those of us that actually work & can't get there by 5:30. I now have to get there at 8:00 in the morning & get in late to work 2) Wanted to charge me ~$70 for 3 wiper blades. This included their labor (what, like 5 minutes!?), but come on! read more

This guy I knew told me I should go there if I was tired of being screwed over. (My car was constantly needing fixing. Grant it, it's from '96 and has 130,000 miles on it but still...) So I go to Rolf's. First of all, they are kind of expensive, but if you want a thorough run-down on your vehicle, it's worth it! Their hours are meh... but they're goofd enough, they know they only have to be open when it works for them, so more power to them. They're really friendly, really honest, and they show you what's wrong. They'll tell you what you can put off, and what needs to be done now. You can bring in your own parts, even. On top of that? When I get my car back, it doesn't even feel like my car anymore, it feels like some super-sweet smooth-drivin' ride. Go here, get diagnosed, and then choose from there. When you're tired of getting jerked around, they'll at least be honest. read more

They helped me fix my headlight. It was minimal wait time and a very reasonable price. Very friendly customer service. read more

My car heater stopped working on my way to work in below zero weather. I called my regular mechanic but the business was closed for 2 weeks for vacation. I was hesitant to go somewhere else but I was in a bind. Rolf's is by my job so I dropped it off and hoped for the best. Not only was it fixed in less than 3 hours, but the cost was less than the pricing I researched from other repair shops in the area. George is knowledgeable, friendly and honest. I am very happy with their pricing and services! read more

Rolf's has effectively serviced my 2003 BMW three times in the past year. Other reviewers have claimed they are expensive but I found they were over 10% cheaper than a BMW dealership on a valve cover replacement. They are willing to drive me home when I drop my car off for a repair, then pick me up after it's complete -- this saves me time and effort to get to them. I will be using them again and again for my beloved vintage Beemer. read more

I've used Rolf's several times for routine maintenance and also for more extensive repairs. This has got to be the most professional auto repair business I've ever patronized. They are thorough, they give accurate estimates; actually they came in lower than the estimate at least two or three times and the repair work is first rate. They're definitely on the pricier side. You've got to pay for a diagnostic up front. They're very thorough and, as one person mentioned in another review, even if you decide not use them for all the repairs, the comprehensive diagnostic work is worth the money. They can handle complex jobs and simple jobs. The shop is orderly and immaculate, always a good sign. Update: January 2017 I've continued to use Rolf's for 5 years since writing my original review. Still 5 stars. Excellent work, never had a negative experience with Rolf's. This is the most pleased I've ever been with auto service. read more

These guys are Honest and want to fix your car properly. This place is probably great for your regular run of the mill repairs . I brought in My VW BUG for an number of issues and 2 of them were improperly diagnosed. In my case they didn't have the necessary factory software that would have lead to a proper diagnosis. They did try and fix the issues but in the end I had to go to another place. read more

Honest and thorough - that's what you get at Rolf's. I have been taking my 98 BMW and 2000 Audi there for years and they fix only what is needed, giving you the nuance of what is absolutely needed vs. what is nice to do. This is very valuable for me and it is what I'm missing from dealerships. Case in point - my daughter has a Toyota where the dealership quoted a $1K repair that I thought was too high, took it to Rolf's and they fixed it for $30. It does not always work that way, but I know I can trust Rolf. read more

I've been taking my Toyota here for a little over two years and took a Mazda there before that. They're honest, thorough, and competent. They are somewhat expensive per hour of work, though. But if you're willing to pay a bit more for service you can trust, they are a good choice. read more

My son lives/works in Evanston and I'm in PHX. The guys at Rolf's took good care of my son's car and were very easy to work with. Not the cheapest, but you get what you pay for. I'd go back to Rolf's for sure! read more

Very honest and trustworthy guys there (David & George). Fixed my Mercedes mirror for $1000 less than what the dealership was wanting to charge me. It's mechanics like this that restore my faith in humanity to provide a great service at a great price! read more

Terrific place. Clean waiting area with table and wireless access, so I could wait it out and remain productive. Employees are friendly, efficient, and knowledgeable. They are honest and have an excellent reputation among other shops -- which counts for a lot. read more

Rolf's is over-priced as they always charge almost and hour for "diagnostics". The last time I had my BMW in for service, they were unable to find a tire leak (which a Mobile gas station could easily do) and then proceeded to install directional tires the wrong way. While they didn't try to sell me any work I didn't need, I discount the competency of this shop. I've also called for quotes for known issues with my car and had estimates that were consistently $100s higher than other shops. If you have an import, go to Chicago Import Service in Lincoln Park for far better service at a better price. read more

Rolf's is the only place I trust with my Honda del Sol. They did the initial inspection on it when I bought it as a used car over 10 years ago and they are the one and only shop that works on it now. My first visit was in 1993, the year I moved to Chicago. It was an early Saturday afternoon and I had this terrible clanking noise coming from beneath my car (a Honda CRX at the time - also trusted to Rolf's until I got the del Sol). I looked in the phone book, called the shop and talked to Rolf, who said he would wait for me come in. After a 10 minute drive to get there, my car was jacked up, inspected, fixed and returned to me for a nominal fee. Been going there ever since. I really like having a repair shop that is trustworthy and that personally knows both me and my car. They are pleasant to deal with and I'm never without my car for long. I love Rolf's! read more

Never going anywhere else but to Rolf's for my car care. My twin sister and I always receive excellent care and treatment here. No crazy extra charges. Just good quality service with respectable and honest service. Been bringing my car here for years and they have always had space in their day to fit me in. Quality and service can't be beat. Love this place and highly recommend them. Go here!!! read more

I've been using Rolf's for 14 years, with occasional trials with other indie mechanics. I always go back to Rolf's. They're a bit pricier than most mechanics but they are 100% trustworthy. They diagnose, explain and prioritize the work my cars needed, so I can wait on noncritical work if my budget is tight. They give me a written estimate and, if a repair isn't as extensive as originally thought, they charge for the lesser repair. They explain everything before and after the repairs. I consider them the gold standard for car repair! read more

My cars oil light came on after a recent oil change from a different place. These guys were very courteous, diagnosed the problem, and even gave me a discount from the estimate. A+. read more

My family has been doing business with Rolf's for over 25 years. While no one enjoys the prospect of taking a car in for service, we always feel comfortable when dealing with the people at Rolf's because they are honest and straightforward. They perform the necessary work and explain why the work was needed. My wife and daughters have always been treated professionally. Rolf passed away a few years ago, but the business has remained the same. Great service at an affordable price. In today's troubled economic times it is good to know that you are dealing with honest people when you take your car to Rolf's. Let's hope I am around 25 years from now to write another review like this about Rolf's. They are good guys who take good care of their customers. read more

We first brought our Toyota here in 2009. We had taken it to the dealer for a service and they wanted us to put over $4,000 into the vehicle. We brought it to Rolf's for a service and inspection. None of the work the dealer claimed we needed was necessary. Yes, the labor costs might be higher and they charge for diagnostics, but their honesty completely offsets this and saves money in the long run. They are great at giving a "heads up" on work as well...ie the back brakes will need to be replaced in the next six months. I appreciate their honesty and highly recommend them. read more