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    Shawnee Rentals

    1.0 (1 review)
    Open 10:00 am - 6:00 pm

    Services - Shawnee Rentals

    Furniture rental

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    4 years ago

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    Amish Merchant

    Amish Merchant

    (3 reviews)

    $$$

    We arrived at this store excited to shop as my husband and I love Amish furniture and goods. We…read morevisited with the lady who was running the store for the first minute or two we were there. She seemed friendly and made conversation by asking where we were from, etc. After a minute or two of conversation, my husband asked if he could please use the restroom. The lady said they did not have a public restroom. There wasn't even a place nearby to go and use the restroom elsewhere. Also, we were the only ones in the store so it's not like anyone else would have overheard. My husband and I own and operate a business ourselves so we fully understand not wanting to maintain and clean bathroom facilities for the public's use. However, after being turned away from using the restroom we decided to leave immediately as we certainly weren't going to shop while needing to use the restroom, much less spend money at a store that didn't grant access to a restroom for people about to spend a nice amount of money at their store. No thanks, we'll go elsewhere. What a shame as I had already seen an item for $22.99 that I was going to purchase for sure and I am certain we would have spent quite a bit more because we were really liking what we were seeing. Perhaps this business needs to rethink their "public restroom policy". Looked like great items and good prices but we don't shop where we aren't treated and respected like human beings. Most businesses want their customers to stay and be comfortable but not this one. Even if the lady would have stated that the restroom was for customers only, I would have told her about the $22.99 item I already knew that I wanted. Oh well, we're off to spend our money somewhere else now.

    High Quality Furniture. Beware of their return policy.read more

    Ashley Store

    Ashley Store

    (10 reviews)

    $$

    I really don't want to even give a star. They lost the name phone number and email . My dad bought…read morea lift chair. For the last 2 weeks he has needed. They don't care. Excuse after excuse. I would like the manager delivery the chair. I have no faith in people anymore. This is so wrong.

    I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service…read morehas certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. It took them 66 days from the time I reached out to them to provide me a useful response. Their inability and lack of desire to communicate effectively in a timely manner has left stuck making payments me on an ruined, expensive mattress that no longer has a valid manufacturer warranty from this mess. I would highly suggest shopping elsewhere for your furniture needs. On June 24, 2023 I needed to file a warranty claim due to a expensive mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. There was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. On 8/2/23, I contacted the escalation team as requested and provided my account the, and it took over a week to hear back from them. They kept calling my wife at work (nurse) despite me providing my number and telling them to update the contact to me. I was never once left a call back or claim number to get call them back though, just had to hope I was able to answer when they called. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info.

    Shawnee Rentals - furniture - Updated May 2026

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