WOW!! I wish we could clone Jessi !! I have never had that…read morekind of Customer Service!! Jessi went above and beyond helping us make decisions! I wish every Dept Store, Grocery Store, Retail Store, Restaurant etc. would treat their customers the way Jessi treated us! If I could give Jessi a Million + Stars I would Please Keep Jessi and Treat Her Well. Jessi made my day!! I worked with the public for many many years and if you can do it the way Jessi does this world would be a lot Happier Thank You for giving us Jessi to work with!!!!!

i bought a mattress, they sent me an email to leave a review- submitted my review and they didn't…read morelike it, so they won't post it!! Sounds like censoring to me! I screenshot it and would love to post it here if I could! 100% will never buy from ANY Mattress Firm again

I had a tough time buying appliances this year. I moved from Florida where almost all my major…read moreappliance, electronics and other major household purchases were at Bestbuy since i pretty much wad in high school. I had a terrible buying experience at Bestbuy when i moved and they pretty much lied to me, mistreated me and my family and left me holding the bag. I was told by a contractor/handyman i knew to call Tracy's... super glad i did! I spoke with Lexi who i told what happened and she advised me she would find me the perfect cooktop and wall oven for my kitchen. I even decided to go and have a garbage disposal also installed. She definitely came through for me and my family! We did all our transactions via phone and email (due to covid). She kept me informed throughout the entire process, even emailed me once while she was on vacation... that takes dedication! Everyone i interacted with in this store/business was friend and courteous. They got the job done! I love my new appliances and wish i had bought them all at this store. They won my loyalty and next time i need new appliances, i will be coming back. I was to personally thank everyone at the store involved. After the debacle at Bestbuy, i didn't know what to do with my kitchen. Would i have had to go and do an expensive kitchen remodel? You all saved me from that! You all were awesome! If your looking for great customer service, come here! If you want great appliances in your kitchen, come here! I would also like to add that a but later on came to the store to check it out... was hoping to see what else they sold. Have to say i love all the old timey appliances in here you use as decorations. Again wonderful business! Everyone should make your appliance purchases here!

Very easy to deal with pricing. Remodeled kitchen and bought all appliances there and got good…read moredeals. Highly recommended.

We purchased several pieces of furniture, a bed and mattress for our mother. She is moving into an…read moreindependent living home and needed basically everything to furnish it. The selection was really good, and everything we purchased was either in stock or available the next day. Same day delivery was perfect for our needs. Customer service was excellent as well. Dave, the manager, was available and helpful when we needed assistance but didn't pressure us at all. I appreciated that there was no hard sell or pressure to upgrade or purchase additional items. We came in with a list of what we needed, knew what we wanted to spend, and actually spent less than what we had budgeted. The warehouse setting actually made it easier for us to compare and select the furniture pieces we wanted. Prices are clearly marked and are extremely reasonable.

Great place to shop thanks guys! The service was easy and…read morethen I just had to send this message!

I came here before I moved into Van Wert. I was planning on giving up a large part of my…read morefurniture... mostly because I didn't want to have to store/pack it but also because some of the pieces were older and it wasn't worth the cost and effort to move it. People in here were very friendly, the pieces of furniture were nice but I didn't find any living room sets that made me want to buy it. Also I was looking to buy appliances and they do not carry Samsung, which is my favorite brand. Still the staff was so nice, I think it deserved this rating. I may have gone with another store, one closer to the place I moved from, but if I ever need to buy local I would check this place out again.

From the outside it looks like a simple single room store in a strip-mall attached to a warehouse…read moreor some large for profit college taking up the other doors. But this complex off Elida Road on the eastern edge of Delphos is one behemoth furniture store with cavern after cavern of showrooms selling wares for every room in the standard American house and porch and patio and summer yard. It has a throwback philosophy was my impression, that harkened back to when sales & retail was a decently paid gig staffed by competent people who knew their stuff, was outgoing and friendly, and seemed to like what they were doing. ( before the brass of large retail companies thought saying money on payroll justifying slashing talent away leading to the low quality customer service we see too much today.) The staff was helpful, friendly, and kept busy changing out displays and helping visitors. Large showrooms allow for a wide variety of styles and choices. There were more on display than you find in big box furniture stores in Columbus. Sofas aplenty, coffee and end tables included, recliners and accent items, bar stools and bar chairs of standard and nonstandard heights, dining room chairs of many styles, desks and office furniture, real bookcases, affordable bed sets and bedroom sets, and bookcases armoires, display cases, and other miscellaneous items. They also sell appliances: dishwashers, cloths washers, dryers, stoves, refrigerator. This is high quality stuff but not too crafted to be out of a middle class budget. I help a friend get a sturdy, fantastic look desk to make a landing in a home office. If you live in the Lima area and need decent furniture, this is a place to spend a few hours.

I really don't want to even give a star. They lost the name phone number and email . My dad bought…read morea lift chair. For the last 2 weeks he has needed. They don't care. Excuse after excuse. I would like the manager delivery the chair. I have no faith in people anymore. This is so wrong.

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service…read morehas certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. It took them 66 days from the time I reached out to them to provide me a useful response. Their inability and lack of desire to communicate effectively in a timely manner has left stuck making payments me on an ruined, expensive mattress that no longer has a valid manufacturer warranty from this mess. I would highly suggest shopping elsewhere for your furniture needs. On June 24, 2023 I needed to file a warranty claim due to a expensive mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. There was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. On 8/2/23, I contacted the escalation team as requested and provided my account the, and it took over a week to hear back from them. They kept calling my wife at work (nurse) despite me providing my number and telling them to update the contact to me. I was never once left a call back or claim number to get call them back though, just had to hope I was able to answer when they called. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info.