We moved and had ShastaBeam transfer the internet to our new address, works like a champ. I didn't have to do anything. When we arrived, the internet was up and running! read more

After more than a year of crappy service we've quit. And I feel great about it! As a rural internet customer, we were left with few options in a pandemic. I work from home and my two sons are enrolled in college FT. For a $500 installation fee, Shasta Beam promised a full refund (anytime during the first month of service) and a monthly service fee of $140. The receptionist touted unlimited bandwidth and speeds of 20-50 Mbps. And, although we never saw the promised land of 20 Mbps, we were delighted with 7 Mbps. However, after we passed our "introductory period" speeds rapidly declined to Un-usable and Un-Zoomable levels of 1- 0 Mbps.. I called Customer Support. They sent out a technician. Then another technician. And a third technician. Service would sometimes improve for a week. Sometimes it was made worse. Eventually the owner called and screamed into the phone, "WE WILL NO LONGER PROVIDE YOU WITH SERVICE!" (This preceded their 2021 decision to limit customers to 2 service calls per year.) Held hostage, with no other provider, we remained with Shasta Beam until April, 2021. Their business model is both unethical and immoral. And thanks to Elon Musk, Shasta Beam is not long for this world. We are now with Starlink, baby! (50-200 Mbps Down, 22 Mbps Up) $100/ mo. read more

We purchased a home in Cottonwood and learned that the previous owner had Shasta Beam LTE high speed service. Before the home sale closed, we contacted Shasta Beam to let them know we would take over service from the prior owners so no equipment had to be removed. Shasta Beam had to send a tech to install a new SIM card in the existing unit (this takes less than 30 seconds and didn't even require climbing onto the roof). The tech was here for no more than 10 minutes in total. We were charged $450.00 for activation even though no installation was actually done. When I complained to the management team at Shasta Beam, I was told that even though no work was really done here, "there was about 45 minutes of configuration work done back at the office" that would explain why they still charged us $450.00 for the "activation". This is a dishonest and unfair billing practice. Buyer beware. read more

ShastaBeam is a joke of a company. After paying $328 non-refundable install, I come to find out that the 15Mbps I pay $120/month for is actually only 1Mbps every single night. That's right, between the hours of 4pm-11pm, SEVEN HOURS EVERY NIGHT, I receive less than 10% of the speed I pay for. Their response? "Oh, yeah, our equipment has been on backorder for 10 months... it's going to be at least 3 months before we get more". Okay, Shasta Beam, how about you DONT SIGN UP NEW CUSTOMERS IF YOU CANT EVEN DELIVER 10% OF THE ADVERTISED SPEED. What a joke. Complete garbage company. read more

The worst service ever. I pay 80.00 dollars for frights that I can't even watch. I just move to Palo Cedro about 5 months ago and had horrible service the whole time. Don't use this company. You will regret it. read more

Absolutely the worst internet provider. Constantly have no service so streaming anything is impossible and doing any kind of work is a joke. If you have the ability to use any other provider i highly suggest you do as you will be nothing but frustrated and disappointed with shastabeamshithole read more

Shasta Beam is the best I've been a Shasta Beam customer for a couple of years. Whenever I have a rare connectivity problem, they are on it immediately! Their customer service is amazing. I switched to Shasta Beam because I couldn't take ATT one more second and signed up for theri WISP which I had never heard. Well, it is the fastest and most reliable internet service I have ever had. Thank you, Shasta Beam, for your excellent product and service. read more

I was super excited when I first got this internet, but after the first month, I was very disappointed. I tried calling about issues in the past and switched companies because I just felt like I was getting brushed under the rug. I was told they had new internet and would be better than the viasat that shasta beam offered before, so I paid a hefty $500 dollars for the installation after the early termination fee for switching back to shasta beam. I was getting great results and was happy to pay $130 a month. It had felt like I made a good investment, but it quickly turned to irritation. Every day I come home and just want to put my feet up and relax, but by the time I get home, the internet speeds are so slow, internet becomes unusable. My wife says it starts at about 5pm, it usually doesn't speed back up until after 2am. I understand peak hours, but I didn't realize it was EVERY DAY nearly all day. I will start doing a speed test every day and posting the results once a week on Yelp, google and other places to help you guys to decide for yourselves if you want to go through with it. It is 1:30 am now and am getting .01 mbps and will post this picture with the time in the top corner. If I were you I would look elsewhere for internet. read more

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My internet went out and they won't come fix it. I call and leave voice messages and text messages with both the tech support and with the owner and not one call back to me and when I do get a text message back which is very seldom it's just saying " I'll get to it", I got a hold of the owner a couple times on the phone but all I get is excuses and then they tell me they will be here on a certain day to fix it and I end up waiting all day and they don't show up and they don't call to let me know they are not gonna make it and they won't answer when I call to find out why they didn't show up! Well it's been 7 weeks now with NO internet!!!! What kind of business is this that ignores its customers like this??? One that won't last much longer that's for sure!! read more

I live out in the middle of nowhere and had basically written off getting good internet service. A friend recommended Shastabeam and it's great. Can't recommend it highly enough! read more

$90 a month for crap internet and the worst customer service I've experienced. Upon calling them due to the internet shutting off completely it took over a week for them to call me back at which point they wanted to charge me over $125 for a problem on their end in addition to the $90 a month I'm already paying to have the service in the first place. If there is any other option available for internet wherever you're located go with the other company over Shasta beam. read more

We're super happy that we switched from AT & T to Shasta Beam after the Carr fire. Their service has been great and it costs less! We are so relieved that we got to keep our same email address and "landline" phone number. read more