In late March 2019, we moved from one residence to another (5 mins house to house). We received quotes after walk-through by several moving companies for cost. Sharpe Movers came in at about HALF the price of other movers... so obviously we hired them. Big mistake!
PROBLEM #1: They severely underquoted the cost (possibly to get the job). They quoted us $1100 and charged us around $2000 because they underestimated hours even after walk-through. They erroneously estimated our move by about 50%.
PROBLEM #2: MANY boxes that were clearly marked with location were not placed in the correct location in the house. For example, SEVERAL boxes marked "Second floor" were taken to the basement or left on the first floor or even in the garage. Boxes marked "basement" were taken to the second floor, etc... These were left for us to move to the correct locations, which was very difficult and laborious as some boxes were heavy.
PROBLEM #3: Within a day of the move, our elderly mother attempted to turn on her orthopedic bed and realized it was not working. Sharpe Movers did not re-assemble it correctly (which was part of the agreement). We tried to properly re-assemble the connections and frame ourselves unfortunately to no avail, so we contacted the owner, Montress Sharpe, several times to have a mover come back out and correct the issue. Initially (twice), he replied positively, stating a timeframe that someone would come out to correct the situation. After two instances of replying but not following through, he ignored all of our further attempts to resolve the situation. Montress Sharpe was well aware due to texts and voicemails that we were unable to fix the bed issue for our 87 year old mother who needed this in order to be able to sleep comfortably in her own bed, it was terrible for her. We finally succumbed to their lack of accountability and paid someone else $50 to reconnect it properly, a loss that we incurred due to Sharpe Movers lack of accountability.
PROBLEM #4: Within a week of the move, we plugged in one of several TVs that we had moved and realized immediately that it was damaged - not damage that you can see until it's plugged in (graphics/display damage). Again, we contacted the owner several times regarding replacement of the TV. He ignored all of our texts and calls, never acknowledging fault. I witnessed firsthand at least one TV getting moved onto the truck by his movers without a moving blanket. I naively thought maybe they would blanket the TV inside the truck, now I feel they did not. The television was a brand new Smart TV, only 3 months old having just been bought Christmas 2018. This again, is a loss that we incurred due to Sharpe Movers severe lack of accountability.
The movers themselves were very friendly, but in our case, the company had zero accountability when damage was done. So you will be potentially "moving without replacement or compensation" if your items, valuable or not, are damaged. read more