I am here with my Mother who is also accompanied by my Dad for her to be looked at medically. In…read moreany case, this Urgent Care seems to be kept clean which is nice to see . Also, there is a sanitizer machine upon walking in the door . It was nice to see that because the one sanitizer I usually bring in my purse was gone. This Sharp Urgent Care clinic seems to be a good place to help their patients as they always do what is necessary to help the patients I do want to say the waiting room needs to be fairly quiet for people who are waiting patiently for their family members . There is this Mother with her daughter who is talking so loud the entire place could hear . I feel someone needs to remind patients if they need to talk loud, they can simply walk outside. It's just rude when the people who do that do not care about other's peace of mind. Again, talk outside because no one will have to listen to them speaking loudly about their personal lives. I hope in the future the front staff can remind people to keep it quiet as there are others here who relish peace and quiet.

I have had numerous visits for Urgent Care over the years at Santee, Grossmont and Downtown Sharp…read moreUrgent Care's and every visit was 5 Stars! The reception and registration staff are always efficient, friendly and empathetic. The nurses and doctors are great as they make sure you are comfortable while you are waiting and the skill of the doctors in dealing with so many medical needs is truly incredible. I was shocked to see that the average for reviews and I have to believe that are many expert complainers in that average who can never be satisfied judging from my repeated great experiences. The convenience of having a great medical staff in a beautiful comfortable clinic with x-rays, scans and laboratory and knowing how long waits are at various clinics to avoid long waits is great!

What a GREAT, FANTASTIC experience with RN Adrian Fis this morning, this guy rocks! Thank you good…read moreSir for taking care of me, the dog bite guy.

The optometry and the ophthalmology depts. here are atrocious. Optometry makes you wait 3-4 MONTHS…read morefor your glasses--after they are ordered. If they tell you 10 days they are lying and they will later admit the same. Now I need bilateral eye surgery. First they make me wait a year--yes, a whole year to get it scheduled. Then they set it for bilateral but do all the work up for just one eye. Then they have to re-do everything to fix their errors. They will call and have you come back for tests they "forgot" to do. But they'll give you call back numbers you can't use--only doctors get to call directly. Patients must use the 800#. If you call the 800# the hold time is an hour. Then they transfer you to ophthalmology and you hold another 45 minutes. This has been my experience three different occasions--so not odd, but Kaiser's normal. When you get through--50% of the time they hang up on you. They don't know the names of the department's technicians so when you ask for say (in my case Crystal) they'll just hang up on you--after you waited for 1.45 hours!!! They won't even give you time to say, "Could you just look up who called and why then?" Nope! They are so RUDE. Eventually you give up and drive in to find out what surgery called about. I found out it was to re-measure my eyes. This is the 4th time to measure them. I wonder if they'll end up operating on my nose vs my eyes. I am truly SCARED. These guys are a bunch of Bozos!

Very efficient and courteous service, I was having issues with insurance information and they were…read morevery patient and helpful. The wait time was null and the PA was knowledgeable and friendly.

We drove my daughter to this location because she needed to see a dermatologist right away. The…read moredoctor we saw said he could not help my daughter and she needed to see a specialist in Carmel Valley. It has been three days since our appointment and I have called three times asking for the referral, I even spoke to a supervisor and have never gotten a call back. My daughter is fifteen years old, is in pain, and cannot use her right foot. This office should be ashamed of themselves, my poor daughter! Do not go to this office ever for medical care you will not receive the help you need.

I've been coming here for the past six years and have never had as much of a pleasurable laboratory…read moreexperience as I had today. Today is August 6, 2026. I went to the lab at 8 PM and there was a Hispanic woman who drew my blood. Normally I get queasy and lightheaded and have to look away when they draw my blood, but she was able to fill up all of my vials and pricked me less than two minutes. It was the fastest easiest painless experience I've ever had coming to this lab and I cannot say that I've experienced that previously at this lab... it definitely was this employee who made a difference. She needs to be training the other lab technicians. Unfortunately, I did not get her name but please check the schedule or Qgenda to see who was staffed that night. She deserves a kudos. I legit walked out smiling.... From the lab LOL! 10/10 im so impressed.

BEWARE!!!!! DO NOT…read morecheck in at the self check-in kiosk. A camera pops up offering to take your picture with the camera ready-set- go displaying your reflection/image on the screen. You can decline but something tells me it be is being taken regardless and I'm curious what is done with those images. It feels very big brother-ish and invasive. I don't want Kaiser capturing nor saving my image without my explicit permission. Service wise, this Kaiser isn't too bad. It isn't quite as busy as other more centrally locations which is a plus. They offer only specific services though. Parking isn't a problem. Friendly staff. You will see a lot of elderly people /visitors/patients at this location for some reason so be helpful and friendly to them and patient with them.

Scheduling an appointment, and later, an x-ray was surprisingly easy. I even rescheduled online…read morewhen I realized I needed a later appointment. They were able to get my x-ray done on a Saturday, have the results read, and sent to my doctor in time for a follow up visit on Monday. Check in was simple with either the tablets at the front desk or via the text message they send. Staff was great: efficient, pleasant, thorough, and listened well. I feel like I got very good care and results.

This is my first call to this Marque Urgent Care Clinic . I…read morecalled this business yesterday on Wednesday, June 10, 2026 at 4 PM. I thought if I went to this Marque Urgent Care Clinic yesterday to ask one of their Doctors to give me a Blood Test and an Ultrasound on my right leg which I was experiencing moderate to severe pain that feels like a tingling sensation from underneath my right knee down towards my right foot. I also have swelling in my right leg and my skin on the front and back of my right leg is warm to the touch. These symptoms that I am describing are signs of a Blood Clot in my right leg and I was advised by my nurse to walk into this Marque Urgent Care Clinic yesterday. A blood clot is a very serious medical condition. It's a medical emergency. When I called yesterday at 4 PM I got an answering machine that said ALL OF THERE MEDICAL STAFF IS BUSY AND LEAVE A MESSAGE. I did leave my full name and my cell phone number to call me back ASAP. This Marque Urgent Care Clinic NEVER called me back yesterday and I have a serious Blood Clot in my right Leg, if this blood clot breaks off it can move up to my heart and I can have a Heart Attack and Die.

Top notch care in every way possible. Fast, courteous, caring and professional staff from start to…read morefinish. My husband was il and what a relief to see Dr. Carmen Rojas today at East County Urgent Car. im leaving this well deserved 5 star review as our thanks for the top quality care we received this afternoon. Bonnie Gay Crum

I received excellent, thorough care from Dr. Ashley and the rest of the staff. After my visit, they…read morefollowed up with me multiple times urging me to get further treatment immediately. Without their insistence, I probably would not have done anything else since I felt fine. Their persistence ultimately saved me from having a major health issue and I am immensely grateful.

I recently visited the facility due to a flare-up of an old injury. The staff took X-rays, provided…read moreme with crutches, and gave me referrals for physical therapy. Because I am currently unemployed, they also referred me to a specialist in health insurance. I was in and out in less than 2hours! I want to give a special mention to Mirna in the X-ray department, who was exceptionally professional and kind.

CAUTION: MASSIVE review ahead!…read more Remember this: I am an extremely patient person. It takes a LOT out of me to get me extremely angry. I usually come here for a number of services, since I have a friend that's an earshot away from this location. A lot of the services they provide are at most decent. I get my bloodwork done, I just got my dental cleaning done not that far back, and that's proper: no complaints about that. But the two incidents, which has stretched out over the course of about five weeks, really, REALLY frosted my arse like an unusually bitter winter storm rushed thru coastal and inland San Diego. What I experienced at their Vision Clinic was a massive contentious problem to me. Let me explain. I come there as expected to set up a prescription order for two pairs of glasses: one paid by my insurance provider, the other out of pocket thanks to the kindness of my friend's heart. My additional pair cost them $140. While I wish I remembered her name to make things easier to figure out, name-dropping is pointless, and I'm sure there's some convoluted process that got it all jumbled up, and for no apparent reason at all. I recall, if my memory has not failed me at all, requiring that transitions should go to the Aviator-style glasses, whilst the light brown tint should be for the black frames. Okay, done-deal: she made sure to mark out the proper alignment for each pair I ordered, and hopefully had everything written out. A couple or so weeks have passed, I get an automated call telling me that they're ready for pick-up. So we went here, went to pick them up. I had noticed right off the bat that something wasn't right: my memory being fuzzy for some odd reason, I took them at first, but after some delegation with my friend, I went back to tell them that my specified needs for my prescriptions... WERE SWAPPED AROUND. After complaining to the guy at the front desk, who seemed pretty patient enough, the same lady who I told my prescription to rushed over to chide me about how that was apparently what I ordered. Still barely remembering what had transpired back then, I was frozen and frankly traumatised, as I am the person to usually NEVER INTENTIONALLY LIE TO PEOPLE. I would much rather punch myself in the nose than to purposefully manipulate someone like this, ESPECIALLY when this is my healthcare needed here. After too much back-and-forth, they took them back, and told us that we have ONE MORE CHANGE FOR FREE, which I do not recall seeing it ANYWHERE on paper about this. I came home extremely upset at feeling like I was an arsehole, and disappointed that I didn't get my prescription AT ALL. I later learned I was gaslit, and I was praying that she was just having a bad day. Whilst I was home, I was called to have my prescription order redone. Same lady who chided me up and decided allegedly ON HER OWN VOLITION "made sure" three times with me on what I wanted for my lenses. I had flubbed ONCE, accidentally saying to have the transitions and tint on the black frames, quickly then correcting myself and made sure to maintain what I had said the FIRST TIME. After she had clearly recalled what I said on the last time, I confirmed, and things were hunky-dory. Two or so weeks later, again, I come back. I sat there, extremely stressed out and highly pessimistic: an unusual thing I experience. I was actually having a sliver of hope. I was called up, was given my prescription. THEY PUT *BOTH* ON THE SAME LENSES, AND LEFT THE OTHER ONE COMPLETELY BLANK. I was enraged. I told him calmly that this is NOT what I ordered, confident that this time I knew EXACTLY what I told her. Sure enough, the same lady uttered "oh my God" in the most aggravated tone I've heard in my life, and rushed over again and STIFFLY chided to me that she made sure THREE TIMES that this was what I wanted. I argued with her that NO, it was NOT. She reluctantly (from my perspective) took them back in. I was sitting in the waiting room, absolutely pissed off about this obnoxious ordeal. I sat there stewing for what seemed to be 15 minutes until she came back out to call us up. She told us they can no longer fulfil any redos, and offered us a refund. No apologies for their obvious mistakes, by the way. Surprised, we accepted those terms and demanded a copy of my prescription. All was fulfiled, and we left with just the copy of my prescription, opting to never order frames from this clinic ever again. Keep in mind that had I paid out of pocket, which frankly I am not FLOODING with money at all, I fear my mood would have been a lot worse than that. $140 is NOT cheap for prescription lenses, especially if you're someone on SSI. Long story short: you are much better off ordering your prescription glasses from a proper optometrist. This was an extremely humiliating experience, and this was NEVER something I recall encountering almost at ALL in my life. And remember: I am an EXTREMELY PATIENT PERSON. It takes a LOT to get me extremely angry!

Literally made this account just to write about this experience. Nurse practitioner, Peter Tannous,…read moremay both sides of your pillow always be cold. I've visited this MinuteClinic several times for flu shots and TB tests, and while wait times can run longer than expected, I understand why. Between walk-ins, limited providers, and the unpredictable nature of healthcare, delays are sometimes unavoidable. This visit was no different. While waiting for my general medical exam, I noticed a steady stream of patients being checked in. At one point, an older couple at the front desk seemed to be having trouble navigating the walk-in process. Peter stepped out of his room repeatedly--at least five times--to help translate and explain the system to them. Despite his efforts, they seemed confused about how to proceed and would repeatedly approach the front whenever a name was called, even when it clearly wasn't theirs. By this point, I was about 10 minutes past my scheduled appointment, and the waiting room was getting busier. Peter calmly explained to the couple that he could only perform the specific TB test they wanted to sign up for, while they were requesting multiple services that the MinuteClinic doesn't even offer. Shortly after, he called my name. As I walked up, I overheard other patients expressing frustration about the wait, with some even canceling their appointments. Meanwhile, Peter just sighed and immediately returned to providing professional, attentive care. During my appointment, he was nothing but kind, focused, and respectful. I had forgotten some required forms for my exam, and he was incredibly understanding--allowing me to quickly run to my car to retrieve them. He also took the time to give me thoughtful advice about my future in nursing, which I truly appreciated. Unfortunately, the earlier couple continued to interrupt, knocking on the door multiple times during my visit. Each time, Peter had to step away to explain that he was with a patient, while they grew increasingly frustrated that he couldn't drop everything to assist them immediately. He apologized to me every time he paused, though I didn't mind. I could clearly see the situation he was managing. That experience alone was a powerful reminder of what our healthcare system is. In the single hour I was there, it felt like a full shift's worth of challenges. Patients don't get the care they genuinely need, incompetent people don't do their research, and providers that ARE present become ill-equipped punching bags. It is a constant cycle. TLDR: The minute clinic here is a disaster. I agree with other reviews that it is understaffed and often overbooked (walk-ins are not as simple as they seem). Patients deserve timely, high-quality care, but it's also important to understand the system's limitations. IF YOU are standing there, signing up for a 10-minute TB test, as it was the only appointment available to make online, and then are SHOCKED when the only 1 NP working there tells you they cannot perform the 50-minute appointment you ACTUALLY wanted to have done in that 10-min slot, then YOU are the problem. Understaffed or not, it is the few entitled/ignorant people I see from time to time that cause the greatest disturbance in ANY healthcare clinic/hospital/pharmacy/you name it. Healthcare providers are humans too, who get overworked like the rest of us. They work under pressure, juggle multiple responsibilities, and still strive to give each patient the care they deserve. Before leaving a harsh review about "bad service," it's worth considering the bigger picture.

Every time I go to this minute clinic whoever is there always help and I've never had a bad…read moreexperience here but yesterday I had the best experience with the nurse practitioner Peter, he was so nice, professional and he went above and beyond to help me with everything I needed. I'm very thankful