We got a new HVAC system installed and also used them for emergency plumbing needs. They are very…read moreresponsive, professional and have very fair pricing. We were very pleased with their services and feel confident in their work. We would highly recommend them to family and friends.

My Kohler generator would not run, replaced the battery, which it needed, still no go. I called…read morethis company, they scheduled me for the NEXT DAY. Kyle, their tech came out and flashed software to the control panel, started the unit. He explained to me in detail what to look for, and was overall one of the finest techs I have had to my property. I highly recommend this company for Koehler generator service!!

I go to this place for one thing only - cheap propane refills. It's less expensive than the blue…read morerhino stations they have at the supermarkets...but a few bucks. But they also have high-end appliances if you're in the market for that sort of thing.

Worst people to do business with .I had the worst experience with them as a home Owner.I went there…read moreto install two 100 gallon tanks . The lady at the front desk told me i have to pay only for the regulator and agree to buy 200 gallons of Gas every year. The installation and tank is free .But beware they come to your home and explain all kinds of issues and then will charge you more. I finally got a $600 bill . Avoid them at any cost.They never return your call either.

Of all the companies in the area I called (and I called them all) this company was the most…read moreknowledgeable, professional and trustworthy. They went above and beyond in customer service. Special thanks to Johnny! Highly recommended!

I don't often submit reviews, but I felt compelled to share this one. Evidently Independence…read morePropane and Mark Delahanty didn't get the memo that they aren't supposed to care about customer service and whether or not folks run out of propane for heating their homes in mid January. I called Mark in a panic because I'd been trying for a week to get a propane delivery from Amerigas, with whom we've done business for 3 years. We were on automatic delivery, but Amerigas wouldn't schedule a delivery , even though our tanks were down to 13% capacity (and they told us to notify them if we got below 30%). They act like a bureaucratic dinosaur that can't get out of its own way. You have to deal with a nationwide call center and can never reach the same person twice. It was frustrating and infuriating beyond belief. I finally gave up, sent a certified letter to Amerigas telling them to remove their 3 100-gallon tanks, and scheduled a visit with Mark from Independence. Mark was willing to come out the next day. He and his associate installed 3 tanks, hooked everything up, tested for leaks, lit our pilots and was on his way to the next job in the space of about one hour. Independence has remote monitoring and actually talks to their customers...no more mega call centers to deal with, no Covid-19 excuses, no bureaucracy...just good old customer service and American work ethic. ..just when I thought they were extinct! What a pleasure to deal with Mark Delahanty and Independence Propane.

My parents have been using Gastec for about five years now, and they've consistently had a great…read moreexperience. It's hard to find a company that is both reliable and trustworthy, but Gastec has proven to be exactly that. Their team is professional, responsive, and always willing to go the extra mile to make sure everything is running smoothly. Whether it's routine service or addressing an issue, they're knowledgeable and take the time to do the job right. Emily and the team there are excellent at what they do! After five years of dependable service, it's clear they truly care about their customers and the quality of their work. I highly recommend Gastec to anyone looking for a company they can trust for their heating and gas service needs.

Have been a customer for 7 years. I always forget to pay which is on me. But the woman Pam who is…read morein the billing department is absolutely ignorant when calling. She has been abhorrent on numerous occasions to me and my wife. Especially recently struggling to make ends meet and in the process of selling my home she is just a terrible human.

Prompt delivery - within 48 hrs of order - respected the property and followed instructions.read more

Over the winner went there three times trying to get propane tanks dropped at my house replacing my…read morecurrent propane provider. Never showed up after several visits and calls. Just stopped by again to get propane tanks filled wasn't able to fill them sent me elsewhere. Doesn't seem to want to do business with anyone perhaps it's just me!

Short review: I eventually got my propane refilled (Oct 2022) but never heard from the company…read moreagain for follow up work (as of Jan 2023). The driver is really the only reason they're even getting 2 stars. Prices are pretty much the same across the board. You can probably find a better company to give your money to. Long review: Initial phone call to setup service was November of 2021 (yes, 2021) for a 29 gallon OWNED tank. This company had filled the tank for the previous homeowner for at least the 4 to 5 years prior, if not more. The homeowner passed away. No gauge on the tank, so I had no clue if it was full or empty. I just wanted it filled (if it was empty) or them to tell me it didn't need to be filled and move on. They needed me to create an account and give them my social or I could pre-pay. Cool. I'll pre-pay. Never heard back. I call other companies in the area to refill this tank and turns out those companies are even worse and even more unwilling to take my money. Move forward to September 2022 and the tank is now 100% empty, so it turns out it was full in November of 2021, I guess. I again, call the 3 companies in my area that handle propane, including Eastern Propane. No reply from any of them. It really makes you wonder. I wait a week make all the calls again, this time when I call EP I get forwarded to a different number after speaking to their 'answering person' (I don't know how they have it set up). I spend a good 25 minutes regurgitating my frustrations over the past year and they assure someone will be out. Five days go by and not a peep. At this point, I'm just ready to buy a brand new tank from whomever can show up first and be done with it all. Finally get a phone call, "they'll be out tomorrow at some time to fill your tank and they'll need to come inside to do a leak check, etc." The driver (I can't remember his name) shows up at 8am on October 7th, 2022. He's very cordial, understanding and CAN believe how ridiculous it's been to get this tank refilled. He tells me that he has worked for these other companies and it doesn't surprise him. While he's filling the tank he tells me that he's only going to fill it about half way because they'll need to replace the tank with a new one due to it's age. They'll come back in about a week to do so with a FULL, brand new tank and do the leak test inside the house when they do the swap. I won't be charged anything extra for the full tank, as we'll just be limping along on the little bit he's put in the tank currently. OK, that sounds great! After over a year of dealing with this it's amazing to FINALLY get some good news and some amazing positive help. He puts everything back together. I ask if he needs to come inside to do anything and he tells me that it's not necessary as the service tech that would be coming out would do it. OK. He packs up, hands me the receipt and leaves. Three months later. Zero follow up phone call. Zero follow up leak test. Zero follow up tank swap. No clue how much propane is in my tank, once again. In all honesty, they should get zero stars, especially for false promises and never following through. And the kicker is, they have the nerve to put that the tank is LEASED on the receipt.

I called them today do to a burner not firing. I bought the home 6 months ago and gave them the…read morefirst call since they were the last to service the system in March of 2017. I was told that because I wasn't an oil delivery customer they were not going to come out and service my burner. I reiterated this was an emergency that my system was down and was told they couldn't help me. I restated; "so you're telling me you are refusing to provide me service?" the receptionist very professionally said yes. Needless to say I won't be calling them for anything. She didn't even take the opportunity to get my oil business with a price quote. Steer clear of companies that don't put clients and their needs first. Shame on management for having an antiquated policy of terrible customer service

HORRIBLE CUSTOMER SERVICE! LOCKING TANKS BECAUSE I WAS STUCK…read moreIN A HOSPITAL!! I told them I was stuck in a hospital and I would pay their SMALL bill as soon as I got out! She said "ok" then locked my tank! Disabled person's heat was shut off for NO REASON but wants $200 to unlock it! BAD PEOPLE!

do not use this company found out i was being charged 4.43…read moreper gallon 2 times the cost of other local places. quoted at 2.36 per gallon. i trused them for 5 yrs. never use suburban. call anyone else first. i called them questioned them they had no answer and hung up on me.

Terrible customer service. I called to inquire about getting a nondescript bill in the mail that…read morewas only labeled with line item "invoice" with a finance charge tacked on for no reason. It turns out this is a fee for not ordering propane frequently enough. My primary heat is oil with propane backup. I explained that we didn't order propane in a while because our 9 month old son can now crawl over to the fireplace, but I'd be happy to order a fill-up if they'd waive the fee. The very rude person that answered simply responded no and wasn't willing to do anything going so far as to threaten me saying if i didn't pay the fee it would go to collections. Okay, now they can come get their tank and will be losing my fuel oil and propane business, and will likely also lose the many friends and family I've referred to them for years.

My fiance and I were a loyal customers for 7 years, always paid the bill in full and promptly. Last…read moreyear when I had a kerosene delivery scheduled the woman I spoke to on the phone was rude and made it seem like it was a real burden for them to have to come out and deliver the product that they sell. On the bill they left for me they had written a snide remark that it was almost spring and that I shouldn't need kerosene to heat my home at this point. I brushed it off and this year called them again to order kerosene. It was nothing but attitude on the phone, again as if it were a real hassle for them to come out and deliver the product they sell. I don't know what happened to this company, it was recommended to me by a family member and they used to be great, very polite, great service. Not anymore, I would not recommend them, I think they got too big for their britches and it all went to their head. Apparently it is too much hassle for them anymore to come and pump $800 worth of fuel into my tank, and you know what that's okay. I just called and told them to cancel my order and I am never ordering from them again. I found another great company that is family owned, we're very polite to me over the phone and are happy to have the business. If anyone has a similar experience, try Reichenbach Oil Co. They are great.