If you want a good medical group pick this one. The doctors are very personable, thorough,and…read moreinformative. They do not run you in and out like a fast food facility. They treat you like a human being and not just a piece of luggage. The entire office is like this from the phone receptionest on up. Dr Franklin is top notch. Their web site is a plus also as you can instantly check your health statis, prescriptions, appointments etc. When you leave you feel like everything you went in for was taken care of. I recommend this highly to anyone who needs any kind of medical assistence.

Horrible. Over charge. Set up a payment and have been harassed every 2 weeks! Calls. Letters. Made…read moreme do unnecessary dental work. Sent me to an even shadier place to get a root canal that I was told later was unnecessary!! Couldn't take an X-ray that my insurance covered so made me do one that cost an additional $80. Rude staff. Harassing phone calls. Do. Not. Go. There!!!!!

Dr. Montana & Dr. Villarreal ARE THE BEST!!! I just got home this morning after having the second…read moreof two bad root canals from another dentist removed. I called them last night for a dental emergency at about 10pm last night and they saw this morning at 8:30 and removed the tooth (even though they had a wedding to go to). I didn't feel a thing, they are wonderful dentists and I will & have recommended them to all my friends and loved ones. They are great with kids also. Myself, my wife, and our children have been going there for about a year or so. My mother has now jumped on board with them too & also raves about the service and professionalism of the staff and the dentists. Never in my life have I felt that I needed to share a great experience with a dentist, but here I am Yelping the best dentist I have ever been too. If you want quality dentistry with professional service and a great atmosphere this is the place to go! They ACTUALLY CARE about their patience!!!

The doctor was professional and asked me to describe what had been bothering me before anything…read moreelse. They took time to explain things in plain language and gave some suggestions for what to try going forward. The assistant was careful when checking my info and made sure everything matched up. It wasn't the fastest visit but I didn't feel forgotten at any point. The staff seemed trained well and the space was tidy. Would probably return.

Called to make appointment, my insurance info was taken and I was never called back, The office Gal…read moresounded like I was bothering her. I called again, the office Gal again was very abrupt, would make a comment and not say anything she was able to recognize my name because of the info she had. I was told she was having trouble getting hold of BCBS to verify. Again I was told, I'll find out and call you back. Another week goes by and no phone call. I called again and was told still couldn't get hold of BCBS, the Dr is in my list of providers so why couldn't a competent office person do what's needed to bill my insurance. I stated I'll pay cash and just use my flex to reimburse. Then I was told it was 350.00 Cash only for the office visit. This office and the staff are a joke, do yourself a favor and find another Dr. Im not even sure the Dr's aware of how is office staff is. Sounds like they just wanted to rip me off!!! I never even made it to the office and this was the experience I had. Their new office is located: 7872 Eigleberry St Gilroy, CA 95020

My family and I have been coming to Dr Pham for years. Never a problem. He has provided corrective…read morelenses to all four of us, and diabetic eye examinations for myself. I would not hesitate to recommend his services. And NO, his staff is never rude.

**This edit is due to the fact that I have know spoken to the Doctor who is a completely…read moreunderstanding practitioner and helped resolve the situation. If not for his staff I would have recommended this office to others** The fact that the receptionist at this office is completely rude is the reason for the 1 star rating. Maria has no empathy for the patients when a mistake occurred by the lab that they send glasses to get fitted for lenses. I my mom took frames that she had previously used to save money since her lenses were about $450, and the lab lost the glasses...and according to them it was a whole box that was lost. In speaking to Maria she told us to pick and new frames that would now have to be purchased at full price and did it really matter that they were lost since the frames were already used. So I asked to get a refund on the amount I paid for the lenses and she told me I would have to wait for the doctor (who she had previously told my mom was not in, but I called back in less than 5 min she told me she had just gone in with a patient). So I asked approximately what time the doctor would be back Maria's response was give me your number to which I responded I am at work so would like to know an approximate time so I could be available and one again her response was "your number" and we did this a few times until ultimately she hung up and I had to call back to inform her of the disconnect because I could not believe that she would have intentionally hung up on a paying customer, which it turns out she did do. The lack of empathy and caring Maria showed during this situation is completely baffling as she works in an industry where dealing with people and having at least some level of customer service etiquette is necessary.

I can't say enough good things about Gilroy Optometry and Dr. Tran…read more The eye exam was thorough and I felt that I got answers to my questions. Dr. Tran's assistant was organized and she made sure that I completed the forms correctly. Looking for a great doctor and staff? Give them a call at 408-848-9922!

The doctors attitude for one. She is very condescending and downright rude. She had me fighting…read moreback tears. Also she said that Costco wouldn't do a thin lens which she said I needed and that's not true. She actually scolded me for not getting a second opinion when I had Lasix surgery in 2015. I finally had to tell her that was many years ago and could we just move on. She also acted very irritated with me not understanding what she was actually saying to me. I'm so sorry that I'm not a doctor and do not understand medical terms! Also she really likes to brag about herself which I feel is very unethical. I will never return to this office nor will I ever recommend her. I guess maybe I should have seen a red flag when I called to make an appointment at 10:23 am and she could have seen me at 11 am. I made the appointment for 12:15 same day. Not very many patients???? I walked out of there shaking and doing everything I could to hold back the tears. Needless to say, I took my prescription to Costco and paid 1/3 of the price. If I could give zero stars I would!

Went in on emergency basis for eye scratch. We were from out of town. They saw us on a weekend and…read moremade it super easy with a same day appointment. They even bill medical insurance so minimal copay. The team followed up with a refund once the EOB came thru. Great team. Excellent service.

My optometrist retired so replacing a broken frame was very difficult. The manufacturer said there…read morewere only 2 optometrists who had access to that frame and were in Watsonville. Fortunately, I spoke with Esmeralda who made the experience quite easy and pleasant. Three thumbs up. I appreciate finding helpful people.

My entire family has used Christine Batchelor to perform our annual check ups and provide…read moreprescriptions for glasses and contacts for years. She is very helpful in trying different contact options when vision is poor and multi focal contacts are needed. She explains everything thoroughly. Her office staff is friendly, efficient and helpful. Originally I started seeing her because my optometrist was cutting back his hours and she had joined his office. I have been very happy ever since!

When I lived in the area, this was my son's pediatrician. I was soo sad when we moved and changed…read morepediatricians. She is so caring, friendly, knowledgeable and accomodating. Being a first time mommy, I called her for everything. She promptly returned my calls and even gave me same day appointments to calm all of my worries. Looking back, I feel foolish for being so dramatic, but I definitely am grateful to Dr. Jacobsen for all of her assistance.

Looking for medical treatment? Do not go here. Dr jacobsen is great, I cannot speak in the same…read moreterms for the other doctors. Very unprofessional , does not follow rules and regulations set forth by the U.S or state of California, which is worrisome for your children's health. The staff is very unprofessional , does not wear any personal protective equipment, which can lead to progressive infections. Very unknowledgable and can not seem to answer basic medical questions. Texting on there phone while dealing with patients as if it was there main priority on a "Professional" work day. talking about there personal life's out loud while dealing with patient care. Not to mention violates the most important rule in medical care which is HIPAA (health insurance portability and accountability act) which is meant to protect patients right to privacy. The medical assistant front office and the male dr which his name is out of question, does not have the appropriate training to deal with young children. Facial gestures speak louder than words. Judge for yourself while entering the perimeter the Ora is unprofessionally negative. These are just my opinions and facts about the office . If you where to ask me falsification of documentation , inappropriate care and professional maturity is not being met. I would rate this office below 1 star .