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3 years ago

True Philly pretzels! amazing Customer service!

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Review Highlights - Shappy Pretzel

I ordered pretzels for Super Bowl Sunday (Go Birds!) and they made my Philly-girl heart so happy.

Mentioned in 2 reviews

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Wirtshaus

Wirtshaus

4.1
(1.3k reviews)
5.4 mi
$$
Vegan friendly
Gluten-free friendly

This was my first time visiting Wirtshaus while hanging out with some friends in LA, and I left…read morereally impressed. I ordered the Cordon Bleu Schnitzel with Brussels sprouts and spätzle on the side. The schnitzel was easily the highlight of the meal. I don't come across Cordon Bleu very often, so I was excited to try it, and it absolutely delivered. The Brussels sprouts were a great pairing, and while the spätzle was pretty simple with a light buttery flavor, it complemented the richness of the schnitzel well without overpowering it. The service was great throughout the night. Our food took a little longer than expected to come out, but it was a busy Friday night and our server kept us updated the entire time, which I really appreciated. My friend was also celebrating his birthday month and was given a free Beer Boot, which was a really fun touch. The atmosphere was lively and perfect for hanging out with friends. We were there while the NBA Finals were on, which made the restaurant feel even more energetic. One thing I also appreciated was how easy parking was, there was plenty of street parking both in front of the restaurant and across the street. Overall, Wirtshaus has a unique menu that you don't see very often, and I'll definitely be back to try more of it.

Used to go a lot to play Skat with my German journalist friends before the pandemic…read more Now: been back for the US-Ecuador game with friends yesterday - and was deeply disappointed by service, ambiance - we were in a back room with no air - and sadly the food also. There was nothing really authentic about their curry wurst. Despite the sauce was really good, I would never order again. I was cramped between others and as the designated driver, I asked for some ice water. The server, still expecting as all others, a tip of 18% plus, would not want to serve, he asked me to help myself on a water station. That would mean that all others would need to get up twice - for me to get a water. I understand that particularly during the World Cup, they do not need my/ our business. Thankfully, there are many options. I wow to never return.

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Wirsthaus Bar
Wirsthaus Bar
Rahm Schnitzel
Rahm Schnitzel
Burgermeister

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Burgermeister
Wetzel's Pretzels

Wetzel's Pretzels

3.4
(80 reviews)
10.4 mi
$

Greatest Wetzel's Pretzels to exist right next to the waiting hall and bathrooms at Union Station…read more Had dragged my brother on a crazy transit journey since 6AM, and by 5PM we hadn't eaten food or drunken any liquids. I offered to buy him some cinnamon bites and a lemonade. Staff are so unbelievably kind, when I received this bag of cinnamon bites I could have screamed. It felt like a newborn baby was handed to me. This bag was huge and every bite was COATED in cinnamon sugar. And he had put in extra napkins and a fork without asking. Our lemonade was delicious. Since it's Union station there's a lot of security around and not many places to sit down and enjoy this gift from God. But we finished our bag of cinnamon bites by the time we pulled up at our home station an hour later. No pictures because we feasted like rabid wolves.

Located conveniently inside the L.A. Union Station, this Wetzel's Pretzels is a good spot for a…read moresmall snack of refreshment. Compared to grabbing something equally priced at the nearby convenience store, you can get a warm pretzel or a fresh slushy lemonade. At my recent visit, I got the regular lemonade. The lemonade was $5.99 for a pretty decent-sized large cup. The lemonade is super slushy and has a good amount of lemonade it in. It lasted me until I had to catch my next train, so sip away! Staff are also friendly here.

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Wetzel's Pretzels
Wetzel's Pretzels
Wetzel's Pretzels
Welcome to Wetzel's Pretzels.

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Welcome to Wetzel's Pretzels.
Coffee Tomo

Coffee Tomo

4.0
(1k reviews)
8.4 mi
$$

I absolutely adore this place and have been going nearly everyday for about a year. The service is…read morewonderful and it's easily the best coffee in Sawtelle. However, recently they've been playing AI generated music and it's very disappointing to hear. I would much rather hear one song on loop over and over again, than a playlist of AI slop. This coffee shop is so warm and cozy but the change in music really takes away from the space and makes me not want to come in. If you're cutting corners with AI, where else are you cutting it short? I hope this is something that changes because it is my favorite cup of coffee in town!

Disappointing end to 15 years of loyalty…read more I have been a loyal customer of Coffee Tomo since 2011, frequently recommending it to friends. Sadly, that ends today. Over the last couple of years, the charm of this café has faded, culminating in a truly awful experience this morning. The solo staff member working today was incredibly discourteous. Because I had my leashed dog with me, she practically threw me out of the store. While she pointed to the "no dogs allowed" sign, I explained that I was only inside to order and planned to sit outside, something I have done on countless previous visits. After being forced to wait outside, my drink was left sitting on the counter for several minutes. The barista never bothered to let me know it was ready, despite the café being slow. To make matters worse, the beverage was poorly made, with coffee spilled all over the saucer. This isn't the first time I've experienced bad service here, but it will definitely be the last.

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Recommending Tomo Latte (X3) to friends
Recommending Tomo Latte (X3) to friends
Latte and Americano
Latte and Americano
Inside

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Inside
Wurstküche

Wurstküche

4.2
(9.3k reviews)
10.9 mi
$$

This place has been on my bucket list since 2012 Finally…read moregot to try and let me tell you this was worth the drive and every bite! This is one of those restaurants where you can get this type of stuff! As a culinary explorer I can reassure anyone interested you will be amazed! Found street parking Fries fried in duck fat you can really taste the difference in quality! Staff was super friendly! Interior was super sleek! Love all the sauces! The curry ketchup and Thai peanut sauces blew me away

One of the worst customer service experiences I have ever had…read more My friends and I came here to watch the World Cup Final, and we ordered plenty of food and drinks. An employee who claimed to be the manager became hostile toward us because he thought our group was standing too close together. Instead of speaking to us professionally, he repeatedly yelled at us, used profanity, and treated us with complete disrespect. We remained calm and tried to cooperate, but immediately after we finished eating, he falsely accused us of not ordering anything and demanded that we leave. The situation became even more unacceptable when he physically pushed members of our group toward the exit while continuing to curse at us. We were paying customers and did nothing to justify being verbally abused and physically removed. The owner is apparently named Jake. Management should seriously investigate what happened. Nobody should be treated this way. I will never return and strongly recommend avoiding this business.

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Wurstküche
Wurstküche
Wurstküche

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Wetzel's Pretzels

Wetzel's Pretzels

4.1
(296 reviews)
28.8 mi
$$

Kiley had a wonderful attitude and was very knowledgeable about the products. She also made…read moredelicious pretzels quickly. Her positivity went a long way. Fresh hot pretzels in a short time was refreshing compared to the Brea location that takes 20 mins to have anything ready and often served with terrible attitudes.

I thought all Wetzel's Pretzels locations were located inside a mall. Evidently, this location…read moreproved me wrong lol. I had a $5 off reward to use on my Wetzel's account, and it was going to expire in a week. I was originally planning to use it at the Lakewood or Cerritos locations, which are much closer to me. However, after catching a movie at the nearby Regal Cinemas, I spotted this standalone Wetzel's Pretzels and figured why not use my $5 reward here instead? And also to see how it would compare to the locations I've been to inside a mall. When I came in, the first thing I noticed was how long the front counter was; it ran almost the length of the pretzel shop! In the back was where they made the pretzels, and you could see a little bit of how they roll the dough into the pretzel shapes. Faith was the employee who rang me up, and her service was more like whatever. Like she was helpful in answering my questions, but she had more of an eh kind of attitude that I think she would much rather have been watching a movie at the aforementioned Regal instead. As an example, I asked Faith what the three-fingered orange symbol was next to some of the menu items, and she had no clue (or maybe pretended?) as to what I was saying. I had to be more descriptive as if English were her second language, and she finally understood what I meant. Those orange symbols signified menu items that were available only at this location. And just when I was considering getting a Jalaroni pretzel, which I've gotten several times at the Lakewood and Cerritos locations, I was sold on trying an item that I could *not* get at either of the malls. The two Twistz, Pizza Bomb and Triple Grilled Cheese, were both exclusive to the La Habra location, and even when there was a photo of the Pizza Bomb, it was hard for me to make sense out of what exactly it was. Faith's response to my initial inquiry of the Pizza Bomb simply was to look at the photo, but I wanted her to clarify more about what it was. Since the Pizza Bomb felt like a Triple Grilled Cheese with some marinara and pepperoni replacing some of the cheese in the Triple Grilled Cheese, I went with the Pizza Bomb. With my $5 off, the Pizza Bomb came to about $4 plus tax, and Faith asked if I would like some dipping sauce to go. When I asked her how much it'd be, she said a couple of dollars, which would have been half of what I'd pay for the discounted Pizza Bomb. Since I didn't want 1/3 of my total cost to be a dipping sauce, I passed on a sauce, thinking that the marinara and pepperoni inside the Pizza Bomb would suffice. Faith did mention to me that they are made to order, so it would be about a 15-minute wait. I appreciated her mentioning that to me so I wouldn't be sitting there wondering why it would be taking so long when they already have a display case of baked pretzels that are ready for the taking. They have five small tables and chairs by the pickup counter facing the window, so I sat at one while I was waiting for my order. At the pickup counter, I noticed they had a bunch of copies of coupons for $1 off Oreo Bitz and $1 off Mozzarella Stickz. However, I noticed the fine print of the Mozzarella Stickz coupon indicating that it had expired in August of last year! Why give out expired coupons? To deceive the customer?! Even though the Oreo Bitz coupon wasn't past expiry, I didn't take one since the Oreo Bitz looked overly sweet to eat them all in one sitting. After a 20-minute wait, Faith handed me my takeout bag while mentioning to be careful since the Pizza Bomb was still hot. I grabbed a handful of napkins from the napkin dispenser on the pickup counter to prepare for the amount of grease I was expecting from the Pizza Bomb. I was hoping the Pizza Bomb would taste bomb, but it unfortunately bombed instead. The pretzel dough was overly thick so as to overpower the taste of the marinara and pepperoni. I would have tasted much more pizza had I gotten a Jalaroni Pretzel with some marinara dipping sauce instead! I kind of regretted not getting the Triple Grilled Cheese because I feel I would have liked that much better, even if it wouldn't exhibit a pizza-like taste. Their loaded bitz are also exclusive to the La Habra location, but they sounded pretty rich and heavy, like enough to call it a dinner. Overall, I'm glad I tried this standalone Wetzel's Pretzels location, but I don't think it's that much different than a mall location. I certainly didn't hate my experience here, but I definitely didn't love it either, so I think 3 stars is fair, even though I would have been pretty unhappy had I paid full price for that Pizza Bomb.

Photos
Tables and chairs by the front door
Tables and chairs by the front door
Strawberry lemonade so good and refreshing!
Strawberry lemonade so good and refreshing!
Wetzel's Pretzels

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Wetzel's Pretzels

Shappy Pretzel - popuprestaurants - Updated July 2026

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