I started by giving Shape a one star review for lip injections that failed to last longer than a few months (less than 3 months). Admittedly a one star review for this reason was a bit harsh. The owner/manager responded and asked me to come speak with them about this, which I did. I also took this opportunity to get a consultation for liposuction and coolsculpting. I must say I have been an injections customer for over two years and have been in about 4-5 times for botox and fillers at Shape. I have always had a good experience with customer service and the office is nice/comfortable. I have never had a surgical operation at this business. I have had an operation (breast aug) with another doctor, whom I love in Seattle. I opted to have a lipo consult here due to timing needed to get the operation and recover, which I couldn't accomplish with my beloved plastic surgeon that I trust. So, I go in for the consultation and they decide not to mention my one star review until the end of my consult. We had a brief discussion about this review and I agreed that one star was a bit harsh and that review had nothing to do with the surgeon himself. This one star review was due to the product failing to meet the expectations that were outlined by the injectionist. However, my consultation ended with an estimate for the work to be preformed and a request from Dr. Lundaby that if he does surgery on me he wants me to sign a waiver removing my ability to leave reviews on him in the future. Hmmm, this is HIGHLY concerning! I had already agreed that my review was a bit harsh and had already told him that I would elaborate on the specifics of that review. But now.....he is asking me to pay over 12k for 5 areas of liposuction and sign away my ability to speak about my experience and in turn I give him a scalpel while I am completely unconscious and he has a grudge against me.....NO!!! This consultation solidified my impression about Shape as an establishment. I have had a consultation in the past at Shape in which the doctor rubbed me the wrong way, but now he is asking me to sign a gag order and allow him to do what he wants to me under anesthesia. I do think that Carrie is very kind and she works hard to be relatable and provide customer service. The establishment is clean/neat, the front desk ladies are very nice and they always are aware enough of my confidentiality to speak quietly about my services. But I am not impressed with the doctor himself. Like I said, I have never had an operation here but honestly, I am so glad I haven't. I have heard bad things about this place but I wanted to form my own opinion. I have read bad reviews about this place but always wanted to believe this is just another bitter person trying to be a jerk. I am not trying to be a jerk, so I will give them the 3 stars that they asked me to change my review to. I think you can understand why I gave three stars considering I have had some good experiences here. But the reduced stars can be accredited to the doctor being patronizing, overpriced procedures and poor results from the fillers I got. I must also mention I had a facial here at one point and paid extra for extractions ($75) and upon completion of the facial she told me I didn't really need extractions and had only done like two. My assumption was that I wouldn't be charged for that extraction (since she said I didn't need it), but I was charged. I have also been quoted for a breast augmentation (my first consultation) and that was highly overpriced. I ended up getting the same proposed implants with the same procedure for almost 3k less than Shape quoted me. This time they are proposing 5k for the first area of lipo (mind you that includes both thighs) and an additional $3100 for each additional area. My surgeon (he is a nationally awarded surgeon) in Seattle, Dr Sajan, only charges $2295 for the first area and $1255 for each additional area (but charges per thigh). But this is still cheaper than Shape by over $700. I was told they would adjust my surgery for the failed lip injection but I am reluctant to do business here. 2 stars are more appropriate for how this website describes them. I left a 3 star review on google upon Carrie's request. read more