Better customer service. The people running the business are absolutely as rude as can be. I was visiting my family for the first time in 6 months and we decided to stay here. I had my father, grandmother, and boyfriend sleeping in the room with 2 beds. My brother came over to go to the springs with us and walked inside the room to greet my grandmother and father and when we discovered there was no cold water in the room, my brother, boyfriend and I walked to the front desk to check to see if we could move rooms or get a refund and leave. She basically called me a liar and said I would not be getting a refund, and then told me if I had more than 4 people in the room that I would not be getting a refund and would be kicked out. I told her no one had told me this at all, no one had mentioned it and there were no signs anywhere that said that. She said it was "common knowledge". She then followed us to our rooms unknowingly and told us we had too many people, even though she literally JUST told us, we had not even had the chance to leave. She then proceeded to tell us she would check the water to see if we were lying to which I happily told her to go ahead and she did, saw we weren't lying and told us she would give us a refund minus 60 dollars because we had "been there all day." I told her to check what time we had checked in because it had been no longer than 6 hours. She did and it had been exactly 6 hours so she then raised the reduction to 88 dollars. So we paid 88 dollars for my grandmother and father to stay in a room the size of my bathroom for 6 hours as my brother, boyfriend and I literally had not been there the entire time. She was extremely rude and not understanding or empathetic at all. 0/10. read more