Editing this to add that for the past few months one of the owners named Daniel M. of Shamrock Auto Trim has been sending me harassing messages via Yelp, none of which I have responded to. What a class act company (said with thick sarcasm).
We were advised to speak to Shamrock Trim Shop in regards to our antique car. The initial conversation placed us with the owner, Kathy. Kathy was rude and didn't provide much information. It seemed like she was just there to answer the phones and give basic information. Her son, Lee, then got on the phone. Lee was very unsure of his abilities to perform the services we needed, but was very confident in his abilities to offer an amount to be charged. He did not fully understand the scope of the work and was speaking in the tone of a "Low Rider type shop" dialect continuing to advise "you know what I'm saying, yo" or "you know what I mean" type of tone. I was waiting for him to end with "you know what I mean Holmes" or some slang like that.
He didn't really explain what he was going to do, only that he would feel comfortable with a $12,000.00 cost to me. When I questioned what the $12,000.00 would be billed for, he did not have a clear or precise estimate and only continued to say he could do the job for $12,000.00. What would our $12,000.00 get for us? After spending over an hour on the phone with him and, in my opinion, not receiving much information other than how great their service was, that they were a great shop, and that he could do the job for $12,000.00. I was unsure of Shamrock Trim Shop's ability to perform the services we needed so I called back and asked for Lee again. Once again Kathy (Lee's mother) picked up the phone and passed the phone to Lee. I heard in the background Kathy telling Lee to "hurry up and not waste a lot of time on the phone again... either book the job or let's not continue."
This project was important to me and I felt they should have been able to provide professional information and not continue to just say yes we can do the job, but offer no estimate as to what the shop would be doing or offer any estimate at all other than a verbal $12,000.00. Again, a lot of time was spent organizing information and providing it to Lee and his mother. We reluctantly agreed after spending a lot of time in communications with Shamrock to move forward with the job. Now speaking to Lee he began to remove things saying well we don't do wood work and we don't do this and we don't do that. Then he and Kathy advised that they didn't want to be held to the $12,000.00 estimate. They basically wanted an open checkbook to be able to do whatever they wanted and charge whatever they wanted without providing a written estimate or list of detail as to what work we would be receiving. They had the audacity to state that since we only wanted to place a small amount of $3,000.00 down and didn't want to trust them in a no cap final billing they could not move forward. In my opinion, this shop is not very professional, does not have the confidence or professional ability to be restoring cars, and is outright rude. I would highly suggest not using this company and from beginning communications with Kathy and Lee you will understand they do not treat consumers with respect or professionalism. Stay away from this rude, unprofessional trim shop. They will waste a lot of your time and the end result will most likely be a waste of time. read more
