My family did not plan to stay at Shambala. We actually booked a cabana next door but when we arrived, we found out it was permanently closed. I should mention, I was traveling with my husband and my three children, the youngest of which is under 2. We were tired, hungry, and a little nervous about being in a foreign country with nowhere to stay. We had no number and no address, but I did see online that Shambala was next door. I called the number-which was also difficult to figure out because of the area codes, etc. Roberto, the owner, answered with perfect English and directed us back to his hotel to help us. He informed us that there had been some unfortunate events next door and gave us the owners phone number to try to get our deposit back. Roberto and his staff are so kind and welcoming. He rented two cabanas to my family and it was the most memorable, beautiful vacation we've ever had. This is not a resort. If you're looking for that, you've come to the wrong part of town. These are beautiful ecological beachside cabanas. No, there is no A/C but you don't need it. The breeze from the Caribbean Sea at night is enough to keep you cool. Breakfast is included and delicious. The homemade granola is the best I've ever had. On our last night we happened to see a turtle hatching-coolest thing ever! Roberto made us feel like family, gave us recommendations on food and touristy type things. He saved our vacation! I will be back to Shambala as soon as possible. read more