Great burgers. The first time we got fries and they weren't all that great. The second time we got shakes instead of fries. The shakes were great and, for us a better deal than the fries read more

Shake Shack Union Station - All kiosk ordering - Burgers Near Me - Washington, DC, District of Columbia

The food was okay, but the customer service was not what I expected from Shake Shack. There were employees standing around, but no one seemed interested in helping or communicating with customers. I hope management takes this feedback seriously and provides better training and supervision. The food may bring customers in, but good service is what makes them want to come back. read more

Today I'm not feeling my best and decided I'm not cooking a thing! We are at Union Station quite a lot and today I decided let's just eat here. I chose Shake Shack because my children have never been and they both enjoy sandwiches. The restaurant is dimly lit and gives rest stop vibes. This isn't a location for a traditional family stop and eat which is understandable based on the location. My daughter (15) had the chicken sandwich and added avocado and onions. She rated the sandwich a 3.5/5. She said it's a basic chicken sandwich and nothing spectacular. My son (11) had the bacon avocado burger without bacon. He rated it a 3.5/5. He said the sandwich was mushy and messy. I saw the poster for the French Onion Soup Burger and thought it would be amazing. Thankfully I don't get paid for thinking cause I was wrong. The sandwich lacked flavor, was oily, and the sauce that was supposed to give a hint of sweetness overpowered the entire sandwich. I would not order this again or recommend it. The staff didn't acknowledge or speak to customers unless calling names out for orders. No greetings or salutations. You order via kiosk at this location. This is my 2nd time at Shake Shack. My 1st time was in NY. I had a better experience but didn't particularly care for the food. I will return to shake shack to try a shake but I will never eat from any location again. read more

See all

tried the K shack menu! the shake was spicy and sweet as described , the onion rings crisp and the fries fresh! I love the korean spices / gochujiang seasoning and the sauce used in the chicken bites i asked for just the sauce and they obliged! great location! read more

Shake Shack Union Station - Fries - Burgers Near Me - Washington, DC, District of Columbia

I come here every time I'm in DC on my way back to NYC. The food is always hot and fast. The service is always good. It's a perfect way to welcome myself back to New York before I even get on the train. Today I got a triple French onion soup burger and it was bangin! Yumm! The tables used to be bowling lanes, very nice touch. read more

Shake Shack Union Station - Tables are "hand crafted in New York from reclaimed bowling lanes"... hilarious! - Burgers Near Me - Washington, DC, District of Columbia

The food was pretty decent. The floors on the other hand... were super slippery and complete slip hazard. Please be careful walking on the second floor of the restaurant and near the bathrooms. read more

Horrible experience. I put a photo with my first order. I got there and they handed me the bag. There were 2 fries and a burger in there with 1 side of cheese. I ordered cheese fries with an extra side of cheese. I also ordered the new truffle fries. When I tell you...the attitude I was met with when trying to get my actual order was ugh...I don't experience this kind of customer service at the other location. SMH. I ordered a second order, but this time just fries from the kiosk. My video shows you that I ordered just fries and ended up with cheese fries. 2 orders wrong in the same day. I just left with the incorrect order bc this is crazy. Plus I don't want to be met with an attitude again. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

See all

My son wanted a well done burger. As you can see from the pic, it wasn't even cooked. That said, my bacon double and cheese fries were tasty, along with our strawberry and cookies n creme shakes. Waited about 15 minutes for the food. The water tasted awful but maybe that's the District's fault. Tip: there is a foosball table and cleaner/more seating upstairs! Yo boy PG out. read more

Shake Shack Union Station - I ordered well done, that ain't well done - Burgers Near Me - Washington, DC, District of Columbia

I rarely write reviews of fast food but Shake Shack in Union Station is very convenient especially if you are catching Amtrak. Less positive is this outlet is one of the dirtier I have visited. The tables were not cleaned so you are basically serving your own. There is better ambiance upstairs assuming the homeless have not down a take over. read more

See all

The food the 1st time was fantastic, but this experience was not the same. The whole crew needs to be retrained. Food was over cooked and cold. The so called leaders were not prepared for the task at hand. The people and restaurants were dirty and unfit to be serving food. Countertop was dirty. And if you ask if they could clean them off they brushed on the floor. Never again Washington DC union station. I work for Amtrak and was looking for great service and food. read more

See all

Third visit at this location. I'm writing a review to document the fact that if you order off the app, YOU HAVE TO ASK FOR YOUR FOOD At the counter. I waited like an idiot while my tasty burger and fries was turning into a cold blob. Such a bummer. Food (5/5): I'm such a huge fan of these cheeseburgers! I love the flattop crispy patty and streamed bun. I've gotten an avocado bacon burger with crispy onions and this is a decadent sandwich! There's so much flavor in this sandwich! I love it! Other than the truffle burger (which I'm waiting to come back) this is my favorite. Atmosphere (3/5): crowded, dirty, with lots of homeless folks wandering around. Not sure that they even clean up or police the area. Service (3/5): Servers seems super grim and not very friendly. read more

See all

Was never told my order was ready. Waited so long and now my food is cold. Terrible customer service...

Food greasy portions small and over cooked oil needs to be changed in fryers. The staff was grumpy and seemed short staffed and overworked in need o customer service training. shack used to be great what happen? read more

Shake Shack Union Station - Sad how pitiful and greasy - Burgers Near Me - Washington, DC, District of Columbia

The food is good (standard Shake Shack) but the rest of the experience isn't. I often order ahead, and the order is either late so I have to wait around, or it's too early so sitting there getting cold (like, yesterday I was 10 minutes early and the food was already bagged and sitting there). The location isn't very clean. There's often a lot of trash left out on tables that haven't been cleared. The upstairs seating section is enormous but always closed. The cashier often sits down on a stool and looks at her phone between orders, and gives you the minimum attention when you order. Fries are sometimes not seasoned appropriately, like they forgot the salt. They need to put in a little more effort. read more

Shake Shack Union Station - Fries and double shack burger - Burgers Near Me - Washington, DC, District of Columbia

Being that all Shake Shacks follow the same model. This review is pretty consistent from location to location, just some minor tweaks, We visited here with the Key Clubbers from various locations in New York State. Some students told me that they never heard of Shake Shack.... WHAT!!! OMG... Please don't tell mew that you have never had a Shake Shack burger... Please! This incredibly tasty piece of meat (or chicken or mushroom) with cheese on their signature bun is nothing less than awesome. It's all about the taste, and a Shake Shack burger comes with plenty of it. Even they're "shroom' burger was a tasty fried breaded mushroom with cheese on the same signature bun, or as their menu says: Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce™." It was awesome. The team members in all locations are always smiling and friendly and I can not imagine the pressure that they go through. Their locations are well positioned and always busy. People are just happy to be here. Shake Shack is always and amazing experience. They definitely have something for everyone here. Danny Myers knows the audience and how to present to them. KUDOs to Shake Shack! read more

See all

This is a very based store, my friends were complaining a bit but I don't care. I liked my burger read more

Shake Shack Union Station - Shake - Burgers Near Me - Washington, DC, District of Columbia

See all

I have eaten at this specific Shake Shack at least a half dozen times, probably more than that. I write to report it is exactly as to be expected, which is good. It's like any other Shake Shack. It is busy, full of travelers, with a tiny bit of loitering by others (that is a descriptive statement, not a normative one; it is merely to inform others so they can calibrate as to their comfort). The speed of service also is commendable. The operation functions as it ought. I commend them for the accomplishment. It is not easy to keep things going day in day out. read more

Shake shack never disappoints. The six-piece nuggets were absolutely delicious--crispy on the outside, juicy on the inside. The fries could use a bit more seasoning, but still some good fries. the sunset lemonade was THE BEST! i love the flavor! Service was pretty good, and for ambiance they have straws, forks, spoons, mayo, pepper, ketchup, everything you need to make your meal good. read more

See all

Standard Shake Shack menu and extras. Nothing special except a cool patio location inside Union Station. Lots of choices in Union Station, and this is one of them. Nothing special. read more

Shake Shack Union Station - Outside seating - Burgers Near Me - Washington, DC, District of Columbia

I waited about 15 minutes for the shake shack burger. Yet somehow it was ice cold. I figured out why: the meat was so undercooked that I had to throw it away. This was my first and last time coming to this location. read more

Shake Shack Union Station - Shake shack ShackBurger - Burgers Near Me - Washington, DC, District of Columbia

See all

***3.5 Stars*** Ahh, Shake Shack. I keep trying to fall in love with you, but for some reason I just can't. BUT... I will say that this location has been better than every single location that I've tried on the west coast thus far. And it makes perfect sense as the East Coast is where Shake Shack originated. I needed a quick bite before hopping on the bus to Philadelphia. Union Station has some decent options for fast food, but none of them really seemed too appealing. So, I ended up circling around back to Shake Shack. One thing that I can say is that they keep this location pretty spotless. It was very clean and I witnessed the staff cleaning diligently after people left. It's also bright and spacious with two floors of dining. This place seems to stay busy but the line moves pretty quick, and service at the counter is very efficient. Ended up ordering to Shackburger with crinkle fries and a cookies n' cream milkshake. When my food got delivered, it looked picture perfect. Presentation was on point. But after biting into the burger, I was left lightweight disappointed. Where the ef was the seasoning? The burger patty was bland. Clearly, someone forgot to season up the burger patty. Luckily the veggies were fresh and it kind of helped to make it taste better but... yeah, I'mma need y'all to at least toss some salt and pepper on that thang next time. Took a bite out of the fries and the center of them were lukewarm and almost doughy like. Kind of like they had been frozen, which they probably were. It's a fast food joint, so this is to be expected. My gripe was that they weren't cooked all the way. Serving me undercooked fries? No, no baby. Now, that milkshake though?! Oh yeah... THAT was definitely hittin'! It was nice and thick too. Loved the shake. Despite the blandish burger patty and the undercooked fries, it was actually pretty good. I mean... it wasn't no In-N-Out Burger or anything (I'm sorry, I had to say it), but... still decent. I'd actually come back here again to have another meal. But hopefully, the burger will be seasoned and the fries will be cooked all the way through. read more

See all

Absolutely terrible. I ordered 2 Big Shacks via uber eats. The burgers were cooked into charcoal hockey pucks. It honestly tasted like it had been cooked for 20 minutes a side or something. I couldn't finish them. I feel like they must have known they were ruined but they didn't want to actually dump them for a loss so they sent them on a delivery. I've gone to this place in person many times. I've never had such bad food. Serves me right for not just cooking at home I guess. Anyway, never again. This frankly has put me off shake shack entirely. read more

My first ever Shake Shack experience. Am I a true DC resident now? The burgers rock, the fries are much better than I've heard, and the tiramisu shake was so tasty. This particular location is inside Union Station, and it needs a bit of a facelift (empty ketchup containers, dirty spaces, etc) but the food rocks. Glad to come here! read more

See all

Disgusting in every way imaginable. My order was basically raw, not medium, like they claim. Raw. I was eating with low lighting which I hardly ever do for this reason, when I look down and my next bite was completely pink, zero cook sides. Just a chunk of raw meat. Place is dirty service is trash, they ask for tips for said service as well. Avoid the entire franchise if possible. Customer service was just as bad trying to get my $13 dollars back for a raw burger served. Place shouldn't be serving under cooked meat with that dirty establishment. If they can't clean it, do you think you ground beef is being store properly? NO read more

Hmmm I guess I would call this place last minute, I'm starving, about to pass out, so hungry, the closest eatery to me. I couldn't take a step further I was so woozy, I practically slithered into the place, lol. They had about 15 people working behind the counter, and there was only one customer with a small order in front of me, and it still took them almost half an hour to fry 6 little chicken nuggets. I have never heard of this place and it will be my last visit to any location ( it seems franchisey). Interestingly enough I thought it looked kinda gloomy, and dark ( it might have been my dark shades who knows,lol). The nuggets were piping hot little pieces of cholesterol, artery clogging, heart attack inducing, and alleged chicken. They tasted salty as hell and as though they were soaked in grease for a week prior to being fried in grease, lol. They were very moist and tender, but everything else ruined it for me. I had to run to Walgreens to make sure I survived the train ride home without any illnesses. I'm giving them a very generous 3 star, because they had an area outside of the eatery where you can either people watch, or look at the beautiful Christmas tree facing it. I had the best seat in the house and I'm feeling the spirit. I can't even eat the rest of the food, but I would never feed that to my dog. I usually bring my baby a snack but this stuff would kill him immediately. Anyway, do I recommend, yes if you are my worst enemy, lol. Chow down!!! I personally can't handle that kind of food. Most people I saw eating the food didn't appear very healthy. Had they been sitting outside when I was determining where I was going to eat, that would have definitely deterred me from eating there, even though I was starving. If I passed out at least I'd get an IV and not what I ingested. read more

Shake Shack Union Station - Entrance - Burgers Near Me - Washington, DC, District of Columbia

See all

This was my last stop before I was going to hit the road before heading back home. I needed a quick bite to eat and, sorry Pittsburgh, but I don't get to partake in Shake Shack very often. This location is inside Union Station among the hustle and bustle. Ordering, as we all know, is fairly fast and uncomplicated. Place you order and just wait, nothing else you can do...but people watch. This location also has an entrance that goes out onto the street, so people watching is almost guaranteed. It is also multilevel, If you want some good people walking sit on the second level that overlooks the whole of Union Station. My food took a bit to be prepared, but I wasn't worried that meant it was fresh. I went with the single Shack Burger, order of cheese fries, and lemonade as my drink. The fries were amazing, as always, and the cheese is just like a little extra added bonus. Of course I devoured the burger, don't shame me here, I added some mustard and mayo to mine. I know, the sauce is great, but I wanted a little extra taste to it. Staff were on top of their game here with taking the order, preparing the order and keeping this spot clean as a whistle. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

Good custard. Bad presentation. Fast service. Odd atmosphere at best, but a good last resort read more

See all

I generally enjoy Shake Shack but this meal was definitely short of the typical quality at other locations. The positives: -lots of seating -high chairs readily available -the fries were actually some of the better ones I've had from Shake Shack. These were crisp, lightly salted, and the portions as large. I typically don't care for their fries because often I find them unsalted and limp, but these were good. -I got chicken nuggets for my son and although he didn't eat more than 1 1/2 nuggets, I tried one and they were crisp outside, tender inside. Six were in the order and each was pretty small, so I'd recommend an accompaniment if you go the nugget route. The negatives: - long line and very long wait for food -don't quote me but I i believe they have a condensed menu -my burger was awful. The patty was dry and burnt. I asked for shack sauce and they must have used an eye dropper to put the tiniest dab of it on. I would not return to this location. In fact, I wish I would have entered Union Station from a dIfferent eNtrance so I could have caught CAVA,Roti, Chopt,or even pot belly. I don't frequent this area much so I didn't know. Now I do for the future. read more

Shake Shack Union Station - Single with fries - Burgers Near Me - Washington, DC, District of Columbia

Stopped here for a bite to eat with my union brothers after a long day of meeting with various California politicians. Being from California, I'm a die-hard In-N-Out guy. One of my union brothers said I had to try Shake Shack. Man, I'm glad I did. I ordered the SmokeShack and bacon cheese fries. It's a different taste, but delicious. Definitely can't wait to have it again, and I just found out there's one 20 minutes from me. My only issue with Union Station one was that every single one of the hand sanitizer stations was empty. Great food, though. read more

I generally am a big fan of Shake Shack but the Union Station one does not seem up to par. My French fries were chill and not in a good way. That alone was not satisfying. Also, the restaurant just did not seem clean. Maybe Shake was incredibly busy but it was not their best effort. read more

See all

The staff was incredibly rude. They would not correct the order when they got it wrong. They gave 3 pickles in our fried pickle "basket".

Shake Shack is close to my heart because I remember going to the original at Madison Square Park in NYC back in the day. Literally a shack in the middle of the park and the lines were long. Tough location being in the heart of Union Station, so they have to hustle. The employees seemed a little overwhelmed and confused with many orders. I received the wrong one, but it wasn't a big deal. Plus I had to catch my train. Still, I hope this isn't the norm? As for the food, typical Shake Shack and what was expected. Just wish the items were correct. No hate on the Shack, this location just had struggles at the time and threw an incomplete pass. read more

I was already planning to come here for lunch, but after receiving a coupon code after a Yelp review for the one in Baltimore, I went ahead and used it. My burger and fries were just as good as last time, with my food, ordered online, waiting for me on the rack. No complaints here! It's busy for good reason. read more

See all

Don't think you can go wrong with Shake Shack if you're look for some good food after taking your Amtrak trip or about to go board your train. Good quality burger and fries. If you're feeling spicy, try the limited time Hot Ones sandwiches. As an avid Hot Ones fan, this delivered. read more

Food came out fast and hot. Lines can be long and busy due to its location. Same standard and quality. Yummy burger and fries. Best to just grab it to go. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

Worst customer service!! I asked for a refill on my lemonade because it says online that I am allowed to get a refill and they refused to do so. They said at this location specifically, that they aren't allowed to give lemonade refills. I went back showing them what it says online and the manager refused again. Won't be back at this location. read more

While waiting for a train at Union Station. We stopped on to get shakes. There are 3 self serve kiosks so we ordered on one of them. No one works the registers but there were at least 6 employees behind the counter. There were more in "the back". While waiting for 2 milkshakes, we noticed at least 3 of the employees standing around doing nothing. After about 15 minutes of waiting, my son went to ask for a status. At that point, they "found" our order and we got our shakes about 10 minutes later. It wasn't exceptionally crowded so there was no good reason for the wait. read more

Decided on SS for lunch today while WFH because why not, it's Friday and I wanted to treat myself. I ordered the Bourbon Bacon Chedder Chicken sandwich and the Oreo Funnel Cake Shake. All in all, the food was good. The sandwich was the perfect size, flavorful and juicy. The shake was also good, but in my opinion way too sweet. I'm fully anticipating a stomach ache if I actually even finish it. It's 16 ounces plus all the chocolate whipped cream so I think it would be more enjoyable in a smaller size...said no one ever , but in this case I think it rings true unless you have a major sweet tooth. read more

Shake Shack Union Station - The crew begging for a taste of my milkshake - Burgers Near Me - Washington, DC, District of Columbia

Tried their new Korean bbq burger and specially seasoned fries. The burger was meh at best. The sauce had a forgettable flavor and the fries weren't interesting. Was it just a marketing gimmick? I'd say, best space for eating your food inside Union Station because they have a seating area outside the shop and enjoy the historical interiors of the station. read more

This past Saturday evening (January 21 2023), I chose to order and consume some food from inside the Shake Shack location of union station metro of Washington DC (that is on Massachusetts avenue). I chose to have the shack stack ( an angus beef cheeseburger with "shack sauce" coupled with a crisp fried portobello mushroom with muenster and cheddar cheeses) lettuce tomato with cheese fries and a small rootbeer. The food was appetizing and was luckily given to me in a generous portion size for the price I paid, plus the employees I interacted with for ordering and receiving my food were polite. read more