Cancel

    Open app

    Search

    Shake Shack Union Station

    3.3 (375 reviews)
    Closed 10:00 am - 9:30 pm
    Updated a few days ago

    Order Shake Shack Union Station Takeout or Delivery

    Shake Shack Union Station Photos

    Business Info

    SHAKE SHACK UNION STATION ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

    You might also consider

    More like Shake Shack Union Station

    Recommended Reviews - Shake Shack Union Station

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Menu pics
    Shay S.

    Today I'm not feeling my best and decided I'm not cooking a thing! We are at Union Station quite a lot and today I decided let's just eat here. I chose Shake Shack because my children have never been and they both enjoy sandwiches. The restaurant is dimly lit and gives rest stop vibes. This isn't a location for a traditional family stop and eat which is understandable based on the location. My daughter (15) had the chicken sandwich and added avocado and onions. She rated the sandwich a 3.5/5. She said it's a basic chicken sandwich and nothing spectacular. My son (11) had the bacon avocado burger without bacon. He rated it a 3.5/5. He said the sandwich was mushy and messy. I saw the poster for the French Onion Soup Burger and thought it would be amazing. Thankfully I don't get paid for thinking cause I was wrong. The sandwich lacked flavor, was oily, and the sauce that was supposed to give a hint of sweetness overpowered the entire sandwich. I would not order this again or recommend it. The staff didn't acknowledge or speak to customers unless calling names out for orders. No greetings or salutations. You order via kiosk at this location. This is my 2nd time at Shake Shack. My 1st time was in NY. I had a better experience but didn't particularly care for the food. I will return to shake shack to try a shake but I will never eat from any location again.

    Tables are "hand crafted in New York from reclaimed bowling lanes"... hilarious!
    Travis J.

    I come here every time I'm in DC on my way back to NYC. The food is always hot and fast. The service is always good. It's a perfect way to welcome myself back to New York before I even get on the train. Today I got a triple French onion soup burger and it was bangin! Yumm! The tables used to be bowling lanes, very nice touch.

    Gabrielle H.

    Horrible experience. I put a photo with my first order. I got there and they handed me the bag. There were 2 fries and a burger in there with 1 side of cheese. I ordered cheese fries with an extra side of cheese. I also ordered the new truffle fries. When I tell you...the attitude I was met with when trying to get my actual order was ugh...I don't experience this kind of customer service at the other location. SMH. I ordered a second order, but this time just fries from the kiosk. My video shows you that I ordered just fries and ended up with cheese fries. 2 orders wrong in the same day. I just left with the incorrect order bc this is crazy. Plus I don't want to be met with an attitude again.

    I ordered well done, that ain't well done
    Patrick G.

    My son wanted a well done burger. As you can see from the pic, it wasn't even cooked. That said, my bacon double and cheese fries were tasty, along with our strawberry and cookies n creme shakes. Waited about 15 minutes for the food. The water tasted awful but maybe that's the District's fault. Tip: there is a foosball table and cleaner/more seating upstairs! Yo boy PG out.

    James R.

    I rarely write reviews of fast food but Shake Shack in Union Station is very convenient especially if you are catching Amtrak. Less positive is this outlet is one of the dirtier I have visited. The tables were not cleaned so you are basically serving your own. There is better ambiance upstairs assuming the homeless have not down a take over.

    Dirty
    Sabrina R.

    The food the 1st time was fantastic, but this experience was not the same. The whole crew needs to be retrained. Food was over cooked and cold. The so called leaders were not prepared for the task at hand. The people and restaurants were dirty and unfit to be serving food. Countertop was dirty. And if you ask if they could clean them off they brushed on the floor. Never again Washington DC union station. I work for Amtrak and was looking for great service and food.

    ShackMeister Burger, shackmeiser Cheese Fries
    Carol D.

    Third visit at this location. I'm writing a review to document the fact that if you order off the app, YOU HAVE TO ASK FOR YOUR FOOD At the counter. I waited like an idiot while my tasty burger and fries was turning into a cold blob. Such a bummer. Food (5/5): I'm such a huge fan of these cheeseburgers! I love the flattop crispy patty and streamed bun. I've gotten an avocado bacon burger with crispy onions and this is a decadent sandwich! There's so much flavor in this sandwich! I love it! Other than the truffle burger (which I'm waiting to come back) this is my favorite. Atmosphere (3/5): crowded, dirty, with lots of homeless folks wandering around. Not sure that they even clean up or police the area. Service (3/5): Servers seems super grim and not very friendly.

    Sad how pitiful and greasy

    Food greasy portions small and over cooked oil needs to be changed in fryers. The staff was grumpy and seemed short staffed and overworked in need o customer service training. shack used to be great what happen?

    Fries and double shack burger
    Calder S.

    The food is good (standard Shake Shack) but the rest of the experience isn't. I often order ahead, and the order is either late so I have to wait around, or it's too early so sitting there getting cold (like, yesterday I was 10 minutes early and the food was already bagged and sitting there). The location isn't very clean. There's often a lot of trash left out on tables that haven't been cleared. The upstairs seating section is enormous but always closed. The cashier often sits down on a stool and looks at her phone between orders, and gives you the minimum attention when you order. Fries are sometimes not seasoned appropriately, like they forgot the salt. They need to put in a little more effort.

    Shake
    IL P.

    This is a very based store, my friends were complaining a bit but I don't care. I liked my burger

    sunset lemonade
    Ashley B.

    Shake shack never disappoints. The six-piece nuggets were absolutely delicious--crispy on the outside, juicy on the inside. The fries could use a bit more seasoning, but still some good fries. the sunset lemonade was THE BEST! i love the flavor! Service was pretty good, and for ambiance they have straws, forks, spoons, mayo, pepper, ketchup, everything you need to make your meal good.

    Joel H.

    Being that all Shake Shacks follow the same model. This review is pretty consistent from location to location, just some minor tweaks, We visited here with the Key Clubbers from various locations in New York State. Some students told me that they never heard of Shake Shack.... WHAT!!! OMG... Please don't tell mew that you have never had a Shake Shack burger... Please! This incredibly tasty piece of meat (or chicken or mushroom) with cheese on their signature bun is nothing less than awesome. It's all about the taste, and a Shake Shack burger comes with plenty of it. Even they're "shroom' burger was a tasty fried breaded mushroom with cheese on the same signature bun, or as their menu says: Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce™." It was awesome. The team members in all locations are always smiling and friendly and I can not imagine the pressure that they go through. Their locations are well positioned and always busy. People are just happy to be here. Shake Shack is always and amazing experience. They definitely have something for everyone here. Danny Myers knows the audience and how to present to them. KUDOs to Shake Shack!

    Outside seating
    Doug B.

    Standard Shake Shack menu and extras. Nothing special except a cool patio location inside Union Station. Lots of choices in Union Station, and this is one of them. Nothing special.

    Shake shack ShackBurger

    See all

    Photo of Doug P.
    27
    406
    1379

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 days ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 1

    6 months ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 2
    Photo of R C.
    0
    13
    0

    8 months ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 15
    Thanks 0
    Love this 15
    Oh no 0

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    The staff was incredibly rude. They would not correct the order when they got it wrong. They gave 3 pickles in our fried pickle "basket".

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Lola R.
    2
    14
    48

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 9
    Thanks 0
    Love this 7
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 1

    5 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Jacky C.
    271
    2282
    2707

    4 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of AL K.
    346
    1589
    3128

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Stella C.
    26
    436
    118

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Brenda C.
    121
    8
    18

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Jake S.

    Jake S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    Page 1 of 10

    Ask the Community - Shake Shack Union Station

    You might also consider

    Verify this business for free

    People searched for Burgers 23,151 times last month within 15 miles of this business.

    Verify this business

    The Capital Burger - Our namesake burger is served French onion-style with caramelized onions, Wisconsin Grand Cru gruyère and shallot aioli.

    The Capital Burger

    4.3(1.1k reviews)
    0.8 mi
    $$

    Amazing service and food. Came here specifically for the parmesan truffle fries and it was so worth…read moreit. The best I've ever had! The Capital burger was good too. They also provide complimentary sweet pickles. Enormous thanks to our server, Stephon!! We loved his contagious smile, he treated us with so much respect and kindness.

    Have you ever been to a high end place and ordered a burger? You get that look like ordering steak…read moreat a great seafood place. Well I do enjoy burgers and plenty of places have upped their burger game. As much as it cost for a burger at certain fast food places you might as well hit up some of these other places. The prices are basically the same now. On a few trips to Capital Grille I did go with the burger and so I decided to check out its affiliate Capital Burger. Capital Burger actually has more burger options to choose for over Capital Grille and a more slimmed down menu. Still with the name burger in its name, you know where their focus is. I went with the bacon cheeseburger that comes with candied smoke bacon that came at $22 with your chose of sides (fries or various salads). It was cooked to the perfect medium rare and you can tell when a burger is cooked with better ingredients and cooked with a give a damn. It was not thrown together, and the fries were not just sitting under a heating lamp. I actually ordered a to go burger for the spouse. Here is where customer service comes in. I was asked how far I had to travel and the person taking my order said she will separate portions so it will travel better. Thank you. It is that little extra that goes a long way. This time I went with the Capital Burger to go along with some key lime pie to nibble on later. Great service and great food. There are plenty of good burger places but if you are a burger fan then definitely check this place out. Absolutely no disappointment. For a true high end burger experience I have no problem giving this place a solid five stars.

    Photos
    The Capital Burger - Our Stoli Doli spiked shake is long sought & loudly slurped. Stoli Vodka hand-spun w/rich vanilla ice cream & topped w/candied pineapple

    Our Stoli Doli spiked shake is long sought & loudly slurped. Stoli Vodka hand-spun w/rich vanilla ice cream & topped w/candied pineapple

    The Capital Burger - Blue Cheese and Truffle Burger topped with cabernet-braised red onions.

    Blue Cheese and Truffle Burger topped with cabernet-braised red onions.

    The Capital Burger - The Capital Burger offers signature burgers, handcrafted cocktails, local brews and award-winning wines.

    See all

    The Capital Burger offers signature burgers, handcrafted cocktails, local brews and award-winning wines.

    sweetgreen - Healthy Salads, Wraps, and Bowls

    sweetgreen - Healthy Salads, Wraps, and Bowls

    3.0(12 reviews)
    0.7 mi

    I am normally a big fan of sweetgreen but I haven't visited in awhile and I don't know if the…read morequality went down, or this is just a bad location to go to or a bit of both. First off, after navigating to this location I got to the door and didn't realize it's a mobile order only location. It doesn't state that on Google, or Apple Maps! That means you have to scan a QR code on the door, make an account and download the app just to make an order. Very user unfriendly and it took way too long for that whole process. I should at the very least be allowed to order without making an account or from a website but I digress. Or it should have an iPad inside for you to order from like most places do! After that process I got my bowl and it just was not good. The ingredients didn't taste fresh, it just felt like a bowl of slop if I am being honest. I personally don't see myself ordering sweetgreen again for a very long time after this experience. I used to be a big advocate of their bowls but I can't support a location that doesn't even let you order inside at a window or something. I'd say avoid this location and find a different place to eat within DC if you can. It's not worth the time, money or energy for the product you are receiving from my experience.

    Self-service, pick-up only location!....And, I'm hooked on the concept…read more This location is the first pick-up only location and concept in the city. Everything is made to order and available for pick-up when you walk-in. First thing first, you order via the Sweetgreen (SG) app or online. For me, the SG App works perfectly. Every time I've ordered my salad on the app and chosen my time for pick up, the salad is there on the Pick Up shelf with my name on it. How great is that? You walk-in, grab your item and then walk out. No hassle. With some locations around the city, the lines can be long during the lunch rush and some evenings. This was my only compliant-downside about Sweetgreen in the past and admittedly....opted for a less-healthy, tempting fast food options nearby instead. No longer the case here. You can order ahead and pick up your order at your convenience to avoid the lines, plus the ingredients will not be tossed and your dressing is on the side. This is a good thing in my book to keep your salad and ingredients fresh. Have never had a bad salad from sweetgreen. They always offer a great variety of local sourced ingredients -- which change every season. The greens and veggies offered are organic, fresh....and the ingredients equally so. The price point is roughly on average $10-$12 bucks, but it's worth it and a sizable salad for the price. Overall, great concept, outstanding salad options without necessarily the wait when ordering in advance at this location. SG is a "Thumbs up - Go get you some!" in my book and a good option for when you want something a little bit more healthy in your life.

    Photos
    sweetgreen - Healthy Salads, Wraps, and Bowls - Order Pickup Station

    Order Pickup Station

    sweetgreen - Healthy Salads, Wraps, and Bowls
    sweetgreen - Healthy Salads, Wraps, and Bowls

    See all

    HipCityVeg - Burger

    HipCityVeg

    4.3(1.2k reviews)
    0.8 mi
    $$

    I love you guys sooooooo much omg. my go to order is the meal deal with the basic b burger, medium…read morefries, campfire bbq, and sweetened green tea. holy crap it's so good. honorable mentions are the philly cheesesteak and veggie burger as well I was devastated when the DuPont circle location closed. I need the Chinatown location to never close so I'm writing this review

    This was really good!! I had this place bookmarked since the previous time I visited DC. We had…read moreattended a hockey game and were starving afterwards. As we were walking back towards our hotel, we actually were passing here so I chose it for our din din spot. I thought for sure it was going to be packed but luckily it was not. I knew I wanted a burger but was struggling with choosing which one. Hubs knew he wanted the Cheesesteak and knew I wanted fries. I went with the Smokehouse burger. We grabbed a seat and did not wait long for our food to come out. I really enjoyed my burger and scarfed it down! I paid for sauces, which were tiny and super overpriced. Hubs enjoyed his cheesesteak but he prefers meat. I had a bite and thought it was really flavorful and very closely tasting like the real thing. I noticed later this is a chain, which is pretty cool. I think the prices were pretty steep so I might skip on the fries next time. The food could have been warmer as well. Definitely worth a visit and will most likely be back when in DC again.

    Photos
    HipCityVeg
    HipCityVeg
    HipCityVeg

    See all

    Shake Shack Union Station - burgers - Updated May 2026

    Loading...
    Loading...
    Loading...