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    Shake Shack Union Station

    3.2 (375 reviews)
    Open 10:00 am - 11:00 pm
    Updated a few days ago

    Order Shake Shack Union Station Takeout or Delivery

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    SHAKE SHACK UNION STATION ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for groups
    Good for kids

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    Recommended Reviews - Shake Shack Union Station

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    Tables are "hand crafted in New York from reclaimed bowling lanes"... hilarious!
    Travis J.

    I come here every time I'm in DC on my way back to NYC. The food is always hot and fast. The service is always good. It's a perfect way to welcome myself back to New York before I even get on the train. Today I got a triple French onion soup burger and it was bangin! Yumm! The tables used to be bowling lanes, very nice touch.

    Gabrielle H.

    Horrible experience. I put a photo with my first order. I got there and they handed me the bag. There were 2 fries and a burger in there with 1 side of cheese. I ordered cheese fries with an extra side of cheese. I also ordered the new truffle fries. When I tell you...the attitude I was met with when trying to get my actual order was ugh...I don't experience this kind of customer service at the other location. SMH. I ordered a second order, but this time just fries from the kiosk. My video shows you that I ordered just fries and ended up with cheese fries. 2 orders wrong in the same day. I just left with the incorrect order bc this is crazy. Plus I don't want to be met with an attitude again.

    I ordered well done, that ain't well done
    Patrick G.

    My son wanted a well done burger. As you can see from the pic, it wasn't even cooked. That said, my bacon double and cheese fries were tasty, along with our strawberry and cookies n creme shakes. Waited about 15 minutes for the food. The water tasted awful but maybe that's the District's fault. Tip: there is a foosball table and cleaner/more seating upstairs! Yo boy PG out.

    James R.

    I rarely write reviews of fast food but Shake Shack in Union Station is very convenient especially if you are catching Amtrak. Less positive is this outlet is one of the dirtier I have visited. The tables were not cleaned so you are basically serving your own. There is better ambiance upstairs assuming the homeless have not down a take over.

    Dirty
    Sabrina R.

    The food the 1st time was fantastic, but this experience was not the same. The whole crew needs to be retrained. Food was over cooked and cold. The so called leaders were not prepared for the task at hand. The people and restaurants were dirty and unfit to be serving food. Countertop was dirty. And if you ask if they could clean them off they brushed on the floor. Never again Washington DC union station. I work for Amtrak and was looking for great service and food.

    ShackMeister Burger, shackmeiser Cheese Fries
    Carol D.

    Third visit at this location. I'm writing a review to document the fact that if you order off the app, YOU HAVE TO ASK FOR YOUR FOOD At the counter. I waited like an idiot while my tasty burger and fries was turning into a cold blob. Such a bummer. Food (5/5): I'm such a huge fan of these cheeseburgers! I love the flattop crispy patty and streamed bun. I've gotten an avocado bacon burger with crispy onions and this is a decadent sandwich! There's so much flavor in this sandwich! I love it! Other than the truffle burger (which I'm waiting to come back) this is my favorite. Atmosphere (3/5): crowded, dirty, with lots of homeless folks wandering around. Not sure that they even clean up or police the area. Service (3/5): Servers seems super grim and not very friendly.

    Sad how pitiful and greasy

    Food greasy portions small and over cooked oil needs to be changed in fryers. The staff was grumpy and seemed short staffed and overworked in need o customer service training. shack used to be great what happen?

    Fries and double shack burger
    Calder S.

    The food is good (standard Shake Shack) but the rest of the experience isn't. I often order ahead, and the order is either late so I have to wait around, or it's too early so sitting there getting cold (like, yesterday I was 10 minutes early and the food was already bagged and sitting there). The location isn't very clean. There's often a lot of trash left out on tables that haven't been cleared. The upstairs seating section is enormous but always closed. The cashier often sits down on a stool and looks at her phone between orders, and gives you the minimum attention when you order. Fries are sometimes not seasoned appropriately, like they forgot the salt. They need to put in a little more effort.

    Shake
    IL P.

    This is a very based store, my friends were complaining a bit but I don't care. I liked my burger

    sunset lemonade
    Ashley B.

    Shake shack never disappoints. The six-piece nuggets were absolutely delicious--crispy on the outside, juicy on the inside. The fries could use a bit more seasoning, but still some good fries. the sunset lemonade was THE BEST! i love the flavor! Service was pretty good, and for ambiance they have straws, forks, spoons, mayo, pepper, ketchup, everything you need to make your meal good.

    Joel H.

    Being that all Shake Shacks follow the same model. This review is pretty consistent from location to location, just some minor tweaks, We visited here with the Key Clubbers from various locations in New York State. Some students told me that they never heard of Shake Shack.... WHAT!!! OMG... Please don't tell mew that you have never had a Shake Shack burger... Please! This incredibly tasty piece of meat (or chicken or mushroom) with cheese on their signature bun is nothing less than awesome. It's all about the taste, and a Shake Shack burger comes with plenty of it. Even they're "shroom' burger was a tasty fried breaded mushroom with cheese on the same signature bun, or as their menu says: Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce™." It was awesome. The team members in all locations are always smiling and friendly and I can not imagine the pressure that they go through. Their locations are well positioned and always busy. People are just happy to be here. Shake Shack is always and amazing experience. They definitely have something for everyone here. Danny Myers knows the audience and how to present to them. KUDOs to Shake Shack!

    Outside seating
    Doug B.

    Standard Shake Shack menu and extras. Nothing special except a cool patio location inside Union Station. Lots of choices in Union Station, and this is one of them. Nothing special.

    Shake shack ShackBurger
    Kia G.

    I waited about 15 minutes for the shake shack burger. Yet somehow it was ice cold. I figured out why: the meat was so undercooked that I had to throw it away. This was my first and last time coming to this location.

    ShackBurger - Pretty good but the patty was under-seasoned :/

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    22 days ago

    Was never told my order was ready. Waited so long and now my food is cold. Terrible customer service...

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    1 year ago

    The staff was incredibly rude. They would not correct the order when they got it wrong. They gave 3 pickles in our fried pickle "basket".

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    Mount Desert Island Ice Cream

    Mount Desert Island Ice Cream

    4.5(210 reviews)
    2.7 miMount Pleasant
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    Wonderful ice cream spot with a ton of unique flavors! I first fell in love with Mount Desert…read moreIsland Ice Cream while visiting Acadia National Park, so imagine my excitement when I learned this Maine classic had made its way all the way to Mount Pleasant DC! They have a great list of unique rotating flavors, and it's always fun to come back to try out their new seasonal releases. A few of my favorites over the years have been their hibiscus sorbet -- a delightful dairy-free addition to their Hispanic Heritage Month flavors that is the perfect balance of tangy and sweet -- the cinnamon cardamom -- a super spiced ice cream that, despite being freezing cold, feels like you're about to drink a warm beverage -- and blueberry sour cream crumble. When I'm feeling less adventurous, they also have a really solid strawberry ice cream that uses real berries (none of that artificial nonsense you see in grocery stores) with a delightful fruity, slightly tangy flavor. There's usually a pretty long line, but it moves quite quickly since they don't allow samples. It's also a small space that gets crowded pretty easily, so I'd recommend taking your ice cream to go and enjoying it as you walk around Mt Pleasant or on the benches just below the entrance to Mount Desert.

    Rating: 3/10 Date Last Visited: 5/3/2026…read more We ordered the Triple Scoop ($8.25) with Mutabbaq, Blueberry Sour Cream, and Watermelon. The mutabbaq is good, but the fruit flavors were not good. Blueberry was alright but I couldn't taste the sour cream at all. Watermelon was artificial and bad too. They also don't let people sample, which is weird for an ice cream place. Overall, I would not recommend this place because paying $8+ to take a random chance on ice cream flavors is not worth it at all. At least let us sample first...

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    Malai - Sweet Corn Saffron

    Malai

    4.3(141 reviews)
    1.8 miU Street Corridor

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    I was thrilled when this NY ice cream shop announced it was opening in DC. I'd read about the…read moreamazing flavors online for years and was excited to taste them for myself. I was so excited, in fact, that I waited in line on opening day. While the flavors were indeed exciting, I found the flavor to be muted. I was picturing intense Indian spice that hits you in the face, only to be confronted with very mild flavor. I've been a few times since opening, and I think it's fine, but it doesn't live up to expectations. I've found the soft serve to be better than the hard ice cream, but it almost has too creamy of a texture. The yogurt soft serve flavor with cardamom was the best thing I've tasted there. The ambiance is fine, there is a small patio for warm days. The last time I was there the inside smelled like sewage, eeek!

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    Malai
    Malai
    Malai - Flavors available today

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    The Coupe - BLT and Tomato Basil Soup

    The Coupe

    3.4(1.1k reviews)
    2.7 miColumbia Heights
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    Went here and got huevos rancheros and a cold brew. Both were good huevos had good flavor and I…read moreenjoyed the overall dish. I think the meat could used more seasoning it tasted bland against the sauce. The toerilla well cooked and the eggs were well cooked sunny side up. The cold brew tasted great not bitter ang great flavor. Service was nice and friendly they accommodated with a big group. Inside it looks like big coffee shop and has a lot of space to sit.

    1. The AC was out and it was hot as hell in there 2. There…read morewas bad service I've had before and then there was coupe bad service. 3. It took a while for the waitress to come over to get my order. 4. I'm in the middle of a zoom call and instead of her putting the drinks directly in front of my laptop or to the right of my laptop she proceeded to reach over me during the zoom call to put the drink on my side. I've never had a waiter reach across the screen on an obvious Zoom call to put the drink on my side. 5. She brings the machine to Pay and clicks through the screen of what was on the order to the payment screen. I asked her can you please go back so I can see what was on the screen she proceeds to just stand there holding the pay machine and I say I'm not going to pay unless I see what my bill was she proceeds to say she can't go back and that she will show me what I paid after I paid and if she needs to, she will give me back money. I said absolutely not. I need to see it. She proceeds to just keep standing there to try and force me to pay without seeing my bill. I have never been at an establishment that not only will not let you see your bill, but tells you to pay and then you can see your bill. She does this about three times and we're at a standstill to the part where I say I will leave if you do not show me my bill and I can call and pay for it afterwards and then she's able to go to the register and get a copy of my bill which it shouldn't have been that difficult and then I say I would actually like to talk to the manager. 6. The manager was pointless. If I was a manager, I would be completely remorseful and apologetic and he was neither. the main question he kept asking was is there something wrong with the bill. Which I responded, what's going on a customer should be able to see the bill without going through all these hoops and he asked me again. Was there a question about the Bill. I responded again. I should be able to see my bill without all of these other their questions. This was a disappointing experience at a restaurant. They drove out of my way to go to. A customer should not have to call a manager over just to see a copy of their bill. To keep standing there after I said I want to a copy expecting me to pay without seeing the bill is wild and unacceptable. And a manager should absolutely handle it better when their employees doing this. Bad customer service.

    Photos
    The Coupe - Coffee bar

    Coffee bar

    The Coupe - Mimosas, Veggie Omelet, Spinach & Feta Quiche & Hash Brown

    Mimosas, Veggie Omelet, Spinach & Feta Quiche & Hash Brown

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    Larry's Homemade Ice Cream - You scream, I scream we all scream for Larry's Ice Cream

    Larry's Homemade Ice Cream

    3.5(531 reviews)
    2.2 miDupont Circle
    $$

    On our way to the metro, we noticed this ice cream shop and decided to stop in. This was an obvious…read morechoice for a large group of Wisconsin residents. No negative feedback in this review. All good things! 1. Appearance of the Venue This spot has a really cool, old-school ice cream parlor vibe. It feels traditional, welcoming and exactly what you want a neighborhood ice cream shop. 2. Service The service here was great and very friendly. We were traveling in a large group, and the staff was able to accommodate all of us in a very timely manner. Which we really appreciated since we were on our way to a destination and had other family members meeting us at the metro station. Thanks to their quick service, we didn't keep anyone waiting. 3. The Ice Cream As a Wisconsinite, I am a bit of an ice cream and custard snob being from the dairy state! While it doesn't quite match up to Wisconsin's Custard (IYKYK), I will say it was good ice cream and definitely tasted better than some I've had in other states. This made the spontaneous stop worth it. They offer several fantastic flavors of hand dipped ice cream. I ordered the salted caramel in a cake cone. The ice cream was really good. It was rich and flavorful. Not too salty either. It is wonderful to find a great local spot while traveling as I always love supporting small businesses. Here you go asking me again, will I return? Yes! The ice cream was really good plus the service was fast and friendly.

    Stopped in for ice cream because I had just been walking by & never seen this place. I ordered a…read morescoop of raspberry sorbet on a cone & it was decent! I paid $8 for a single scoop of sorbet on a cone. The service was definitely top tier which is why I am giving it four stars, i just wish they had more vegan or non dairy options. They only had raspberry and mango sorbet to choose from .

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    Larry's Homemade Ice Cream - Raspberry Sorbet !

    Raspberry Sorbet !

    Larry's Homemade Ice Cream - Peppermint ice cream

    Peppermint ice cream

    Larry's Homemade Ice Cream

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    Shake Shack Union Station - burgers - Updated July 2026

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