Th staff is clearly working hard but this store must be mismanaged. After 45 minutes I had no choice but to seek a refund for food still deep in a queue. 45 minutes... for expensive fast food burgers and fries. Wow. read more

We stopped here as we were heading back from a work trip. The staff were welcoming as we entered and the restaurant was very clean. When you enter there is an option to order at the counter or to order at convenient kiosks. We chose the kiosks and found the process efficient and easy. The burgers themselves were hot and fresh, and brought directly to the table. We were also impressed with the chocolate pudding shake that truly lives up to its namesake. read more

We came to Shake Shack on a blizzardy Saturday, we were the only ones in the restaurant, staff were very nice. We tried the new K-shack menu with the k-shack burger, k-shack crispy chicken sandwich and regular hot dog. Food had good flavor but the k-shack flavoring/sauce was so strong you couldn't taste burger or chicken sandwich the fries were good, hot dog was not for me. The shakes were really good. Both me and my wife's stomach hurt afterwards. read more

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It took us a while to succumb to this place due to no locations nearby. We are happy we decided to give it a try one afternoon on a whim. When you enter, you walk to the left and order through a few terminals and pay there. The dining room is on the other side, along with a Soda machine. So, pro tip, no need to order a large drink! Wish we would have seen that first. We dined in and it was 4pm, they were 70% full! The food took a bit to come out, but man were those some good crispy charred smash burgers! Admittedly the best I have had lately! We shared an order of fries and there were plenty. The strawberry shake was very good too. They have a couple of TVs which made the wait better. The only downside is the cost of the food. It is all ala carte, no combos offered. We hope they change that, but we will definitely go try it again. read more

Shake Shack Leawood - Strawberry Shake & ShackBurger, Fries and side of shack sauce - Burgers Near Me - Leawood, Kansas

Oh no, is right! There were two people eating food behind the line. I could've taken a picture, but I didn't wanna get anyone fired. The floor was dirty with paper products and the women's bathroom was disgusting. On top of all that here's my nine dollar burnt hamburger. I didn't think I asked for burnt ends!! I definitely will not be back. I also asked for a carrier order in which they did not wrap my carry out order foil maybe?? read more

Shake Shack Leawood - Shouldn't this be wrapped to go? - Burgers Near Me - Leawood, Kansas

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The food is always perfect, no notes. This time we tried the Dubai chocolate shake and WOW! It was delicious! For some reason I was under the impression that the shake was chocolate but it was not--the cup has a dark chocolate layer and the inside is a vanilla ice cream! read more

Shake Shack Leawood - Dubai Chocolate Shake - Burgers Near Me - Leawood, Kansas

Good burgers with lots of options, yummy shakes although I wish they came in smaller sizes instead of just one large size. I like that they're open late too- even until 10 o'clock PM on a Sunday. They have a nice patio. We sat outside and enjoyed the summer breeze. read more

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Mediocre place. I got hyped up because lots of people like this place. The kiosk ordering was fine for me but the set up was weird walking in. The food runners were approachable. I got the seasonal special, black truffle burger. The flavors were great! The burger was gross. Smash burgers are my jam, but these I had to pick out hard pieces of gristle in ever bite. Ended up just eating the bun and toppings. It was very disappointing. Maybe I should have stuck w just buying a shake, though I'll probably won't go back. read more

Shake Shack Leawood - Black truffle burger - Burgers Near Me - Leawood, Kansas

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The burgers here were good, if on the small side, as were the fries, shakes and drinks...that's the good. I took my family here at their request because we were in the area and I probably won't return. We ordered at a kiosk, which I know is the future, so, I'll deal with it. But, I specified no tip and one was added anyway. If I want to tip, I'll leave it on the table, dont force me. It took about 20 minutes for three burgers, four fries and drinks, and with the tip was over $75. We dined in and every place to sit was a hard, wooden chair or bench. Extremely uncomfortable. I know everything is pricy now, especially in this area, but when I eat in, I at least want a comfy spot to perch my not so young derrière. My advice would be order, pick it up and go to the park to eat...the seats are about the same, but view is much better. read more

Okay I don't get the Shake Shack hate - personally, I love Shake Shack as an overall fast food brand, and find their food to be leagues above the competition. I will say, you do pay for it, and it is more expensive here than you might find say, McDonalds to be, but the quality is definitely easy to taste in the product. This location in particular is not perfect, but again, it's fast food, so I think it can be hard to hit that bar. My only real quips here are that we've had some orders messed up - think no cheese on cheese fries, or minimal toppings on a burger every now and then. Nothing crazy. I do wish Shake Shack as a business would consider offering a true kids menu, just as it's often a harder sell to get my kiddo to go here over McD, but when I can I literally relish the higher quality of the meal we are enjoying together. read more

Shake Shack Leawood - Burgers Near Me - Leawood, Kansas

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There is nothing wrong with a good smash burger, especially from one of the giant of fast casual burgers tycoons. When it comes to the great debate I can't weigh in because I don't have an In and Out anywhere close to me but, you bet your butt I have Shake Shacks! And I've never had a bad burger experience here...this location isn't the one I frequent however, I found myself starving while shopping around and Shake Shack sounded solid. I knew there was something new on the menu so I instantly was stoked. I can never turn down a fried pickle. These new additions to the menu (for a limited time) were crispy and had a nice seasoned breading on the exterior. They sort of fell apart when biting them so I recommend popping these pickles fully. So, when in doubt don't bite just swallow, just kidding. Anyways...onto the burger I ordered which was the season barbecue burger. These returning burgers for summer (yes there are two) are classic renditions of barbecue flavored burgers, one with pulled pork on top and one just with bacon, sauce and onion straws. Both aren't anything special but, they both taste mighty good I love the Shake Shacks patty, it's thin and flavorful without being too greasy and the soft squishy buns are the perfect counterpart. Here's the deal with fast casual food giants- I demand consistency and that's one thing about Shake Shack I feel like it always tastes the same. The fries they added to the menu are spicy fries which are technically the normal crinkle cut fries with a spicy sprinkle. The thing about crinkle cut fries is to me unless they're double fried they aren't great, I like a crispy potato and these usually end up quite soggy. Shake Shack isn't an exception sometimes the fries aren't worth ordering...but hear me out, these new pickles though read more

Shake Shack Leawood - Burgers Near Me - Leawood, Kansas

Sooo good! Cheese fries are so yummy and the service is always good as well. Will be back for sure read more

Shake Shack Leawood - Cheese fries and shack ShackBurger - Burgers Near Me - Leawood, Kansas

Found ourselves in the area and remembered Shake Shack being pretty good from years back -- sure enough, it's a good spot for fast food! It's quite sterile inside, and like an airport, you order from a kiosk. While I'd prefer the face to face, I will say this one is really user-friendly and goes quickly. I got a chicken sandwich and fries, and my daughter got a hot dog. The chicken sandwich was really good; felt like something you'd get at a local sit-down restaurant. The fries were hot, crispy and as good as I remembered. She loved her hot dog and ate it all. My only small quibble was that I tried to get ahead of things and order a shake to split among us from our table, but it's such a pain.. their website was so and clunky and couldn't find the Leawood location. Then I was prompted to do the app which simply isn't happening for one-offs like this. I finally just got up to do it at the kiosk but it took forever -- the lines had built, and when it was finally ready, they didn't bring it out to us despite the text saying they were bringing it out. So we ended up with some melty, honestly really flavorless milkshakes that I would recommend steering clear of. Was a waste of calories overall. TL;DR; come for lunch, leave the milkshakes behind. read more

I've never been to a Shake Shack so when in the area and while yearning a shake, I stopped in to order one. Their ordering system was a mess! They only use kiosk type ordering where customers order themselves and they also use online ordering. Well, I don't have, nor am I loading their app for one time ever ordering. The 4 kiosks that they had were occupied by three teenage rude girls who wanted to play with them while talking to each other about what to order... this took 10 mins as the line behind them built up (so disrespectful of today's kids, no situational awareness nor consideration to look around and be aware of others who might be waiting). I walked away and was about to walk out the door when a person walked up and asked if I needed help, I think they were a food runner. They were really friendly and helpful and they took my order at a different terminal. I wanted a dairy-free shake, but I was told they literally sold their last one this morning and they're discontinuing them. So I got a regular cookies & cream shake. The shake was promptly prepared and it tasted AWESOME!! The best part of this visit was the shake! Would I return? Possibly, the food I saw customers eating actually looked quite good. read more

Shake Shack Leawood - Cookies & Cream Shake - Burgers Near Me - Leawood, Kansas

Thank you management for hearing our concerns and bringing about a change to the way things are run in-store. After months of revisiting this location, I can confidently say that the quality of food and the accuracy of service has increased significantly! Our orders have always come out in a timely manner and are ALWAYS made correctly (no more avocados in the wrong places and/or missing add-ons in our burgers). Moreover, workers have been more intentional about checking that the RIGHT people are taking the RIGHT pickup orders. read more

Shake Shack Leawood - 'Shroom Burger, Hamburger + Avocado Bacon Burger - Burgers Near Me - Leawood, Kansas

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I was ready to love this place. Anticipating echoes of Winstead's steak burgers on the Plaza. However...aside from the obscene pricing (2 doubles + 2 orders of fries + 2 milk shakes) = $45 I was knocked out by the salt overdose. First few bites, good. Next few bites, started gaining on me. Last 2 bites, the saltiest food I've encountered. No stinkin' way I'm going back. For that price, quality control should be on point. I'd type more but my arteries are hardening. read more

I ate at the shake shack on the plaza. Service was terrible! I order a hot dog meal with fries and a drink. They had a cow cuz I asked for my drink after placing my order. The hot dog tasted like it had sat there for days! I couldn't even finish it! This is the 2nd time I've eaten here. First time I had a hamburger and it was over salted! Return? I'll pass! Overpriced and food is gross! read more

Shake Shack Leawood - Hot dog with cheese and bacon - Burgers Near Me - Leawood, Kansas

I placed a mobile order and it was prepared pretty quickly! The location was clean and the team was very friendly.

Shake Shack is always so good! I love the consistency I've experienced from location to location. My fav: chicken bites with honey mustard + fries and a side of cheese sauce. #yum read more

I don't understand the hate and low rating. SS is my favorite fast casual burger and they always deliver. Sure it's expensive and the wait can stink if you go during peak times, but mediocre burgers now cost about 75 percent as much as you'd spend at SS. I'd rather spend more for their great burger, and eat out less. My rankings: Shake Shack Culver's In and Out Five Guys Freddie's read more

I've got a love hate with Shake Shack because it seems like every other time something is wrong. Last time we went, they made the shakes prior to the food so by the time the food was done, the shakes were already melted! This time, the fries were seriously undercooked. When you pay almost $4 for a fry, you expect them to actually be fully cooked. It's such a bummer because when the food is done right it's so good. I love the chickenshack and my husband likes the smokeshack. You can't really go wrong with any of the shakes because again, when done right, they are very good. The fries are crinkle cut which is the best kind because when fried correctly they are just perfectly crunchy. I don't know what happened this time. Maybe they were rushing and cut the time short. Maybe they put too many fries in at once, preventing them from cooking at the right temp and reaching optimal crunch. We may never know... read more

Love that their food is cooked to order. Good service. Food was piping hot and all came out at the same time. Had shroom burger with lots of extras. Delicious. The only change I would make is serving the burger in a cardboard cup instead of a paper sleeve. It was so moist and oozing with melted cheese that it stuck to my napkin. We would definitely go back. read more

They did a good job, the burger was great, but the fries weren't cooked all the way. My wife absolutely loves the chicken sandwiches, and lately they've been doing these deals where you get a shake or something with the order. Being a little more competitive has never heard anyone. Shake shack is a fun time, but they're not really put together really well. It seems like everything is just a little disheveled. The flavor is great when they're accurate, but the latest shake flavors I've been a little miss more than hit. The staff also seems a little worn out, so maybe morale needs to be focused a little more I guess? I don't know. Give 'em a chance. read more

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Came in the other night craving a steak burger and shake. Overall everything felt very mediocre, the hype train was a let down for me. I ordered the shack burger with cheese fries and a cookies and cream shake. The shake was fantastic, I didn't love that I couldn't choose a smaller size though. The cheese fries were pretty good and I saw people suggesting dipping the fries in the shack sauce (bad idea) the shack sauce tasted like mayo and butter mixed up... no flavor. The cheese burger was okay, I like to have grilled onions on my burgers and I wasn't able to add grilled onions only raw onions on their app so maybe you can request in person, I'm not sure. The shack sauce again didn't add anything special to the burger unfortunately. read more

Shake Shack Leawood - a cheeseburger and a drink - Burgers Near Me - Leawood, Kansas

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Everything was pretty meh. Nothing was terrible but nothing really made me want to come back. The burger was fine but the lettuce was soggy. I did like the pickles as they were super crunchy. The burger was really greasy. It was actually dripping grease into the box as I ate it. I also tried the cheese fries. I like the cheese but the crinkle fries were nothing special. The shake was actually really good. I had the cookies and cream and it was delicious. We ordered on the app and dinned in. They did not give us any of the extra sauce we ordered but the staff were really nice. The tables were all clean. I did notice a big patio area as well. They were also well staffed which was a nice change to most of the similar fast food type burger places right now. The food was just not very good. read more

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I use to love going to shake shack but I feel like the service and quality of food has gone down so much it's not worth going after a handful of disappointing visits recently. I feel like I wait 30+ minutes for food. I have ordered ahead and still waited a long time for my food If you go into the restaurant to order you could be waiting 30+ minuets for your order and almost every time something is messed up. read more

My mom and I decided to stop in for a lunch break while we were in the area shopping, and we were very happy with our choice! This location was very clean and the workers were kind and helpful. We ordered our food and picked a place to sit and after a brief wait our food was brought to our table. If you think the food looks good- it tasted even better. I ordered the Chicken Shack and fries, while my mom ordered the Shackburger and fries. The food was very hot and fresh and the chicken and fries had a amazing crunch to it. We could both agree that the food was delicious and everything was enjoyed down to the last bite. Overall, I was really impressed with this location and I will be returning very soon to try out more menu options. Good job Shake Shack! read more

Shake Shack Leawood - Shackburger, Chicken Shack with fries and lemonade - Burgers Near Me - Leawood, Kansas

You see the three star rating, and you think, "Guess he didn't really like it..." That couldn't be further from the truth! Shake Shack is probably my absolute favorite fast-casual burger of any of the national chains! And, while that's prone to change day-to-day based on the burger in front of me at any given moment, I'd definitely say that MOST days, Shake Shack is the best...in my book! On my maiden visit to the closest location of this Best-of-Burger franchises to my house, I had a perfectly average visit. "Meets expectations" comes to mind. It was a little busy during the lunch rush, and a bit backed up due to two of the four self-ordering computers being out of service. After a few minutes passed, they opened up a human-run register, and we were first to that terminal. Order was taken with a smile, and we even received a vote of confidence for the Truffle Burger wifey and I both ordered for the first time. We sat inside, and our food was delivered relatively quickly. Burger was friggin' FANTASTIC, and it's a true shame that this is (supposedly) the last month of its existence on the menu, as it would probably be my hands-down go-to from here on out. I chased mine with a Wake & Shake (also FANTASTIC), and wifey had a Strawberry shake. I've had the pleasure of visiting a handful of really incredible locations of Shake Shacks "abroad" (from KC), so while this location was just fine, it was but another run-of-the-mill suburban outpost among all the others. At the end of the day, though, I'm thrilled to have a location ten miles from my house, as opposed to 1,000 miles away! Food = 5/5 Facility = 3/5 Service = 2/5 Ambiance = 3/5 Value = 3/5 read more

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I ordered the Chick'n Bites and Crinkle Cut Fries. The Chick'n Bites are juicy, flavorful, and delicious. When you take a bite, the skin falls off as if it was barely hanging on. The Chick'n bites were very hot when I received them and tasted fresh which I appreciated very much. The fries are crunchy, seasoned well, and fresh. They definitely made a great addition to the Chick'n bites. The environment is lively, but not very loud. There were customers in almost every booth eating and enjoying their time at this establishment. The customer service was fast and efficient, with the server being very polite. Overall, my experience was amazing. I would definitely recommend anyone to come to this establishment and order the Chick'n bites! I will definitely be returning and ordering something new off of their menu. read more

Shake Shack Leawood - Chick'n Bites w/ Fries - Burgers Near Me - Leawood, Kansas

Shake shack is always good imo, just $$. I specifically really enjoyed their collab with the Hot Ones sauce. The Hot Ones chicken sandwich is better than the burger in my humble opinion. I gave a 4 rating though because the workers didn't give us a hot ones sauce pack nor did they care to understand haha. (The picture with the sauce packet was when the collab first started. It's ending at the end of this month!) But it was dinner time so they were busy. Generally, this location is decently clean and staff are usually friendly. I don't think any fast food can beat Chick Fila customer service, but it's pretty decent at Shake Shack. read more

Shake Shack Leawood - Hot Ones collab burger and chicken sandwich - Burgers Near Me - Leawood, Kansas

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Service was great at this location! There is an option to order without a cashier for busier times. I ordered with a staff member and they had great customer service. I ordered the smokeshack and a side of fries. The smokeshack is a perfect burger with cheese, bacon, and pepper. The crinkle fries are some of my favorite fries and are the perfect 'crunchy' texture. I went during lunch hour and service was still quick. The tables were all a little messy though, with some sticky spots and crumbs . I will return. read more

Shake Shack Leawood - SmokeShack - Burgers Near Me - Leawood, Kansas

Is it a good burger? Yeah Is it better than the King of Burgers? Sure. Is it better than Ronalds hockey puck burger? Most definitely! Is it a $7 burger? Houston, we have a problem! Good food, but severely overpriced for what you get. $3something for a small lemonade??? $3something for small lack luster crinkle fries?? It's good, don't get me wrong. Much better than the big chain fast food burger places, but for that much $$, you're better off going to 5Guys. read more

the bacon on my boyfriend and i's burger seemed undercooked. it was hard to even chew or pull apart. it made both of us feel super sick :/

First the food was great as usual. This visit was made extra special by a young man named Reshade. He was very kind and polite when bringing our food to our table. He made this visit much more enjoyable. Great worker and he said he was new which shows how good his work ethic and manners are. Great hire by a great establishment. read more

Still having issues with too long of a wait even when no customers are there. Today I spent 20 minutes watching young kids fill their food prep gloves with water at the sink and throw at each other, and also fill their gloves with water while on their hands and walking behind the counter with their hands lifted in the air so water fell all over the floor. The entire time they are doing this while I sit and watch them not care that I was present. My food sat there getting cold while they played. Very disappointed they did not have adult management keeping them in line. My food was cold and I was frustrated waiting so long while watching the workers play. read more

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The price of the food here is very high for the amount of food you get. The fries are definitely frozen, not fresh. The burgers taste okay, but very small. You have to order the food from a kiosk in the front of the store and the booths have wooden benches to sit on and they are very uncomfortable. Not worth the price at all. 5 guys is an all round better choice for burger and fries. read more

Well... I don't know where to start. I love the food but the operations of this location are awful. I met some family members here a few months ago only to find out they were doing carry-out orders only. We ended up leaving to go somewhere else where we could all sit together instead of eat in our cars. Unfortunately we live 20 minutes from this location so taking it all the way home seemed like a waste. Also came here yesterday around 5:30pm only to find out their new hours are 11-5PM - every single day. That is so bizarre to me that they close about an hour before dinner. Maybe staffing issues are prevalent here? I just don't understand what is going on with this location. read more

Shake Shack Leawood - New hours are 11-5pm. - Burgers Near Me - Leawood, Kansas

So many things went wrong with one simple order. Supervisors seemed to care less about trying to fix it. Burger not made right, fries cold and soggy. Apathetic management, prices are on the higher end. When you have tons of options in this style of food go elsewhere!!! read more

Great burgers-terrific service, accurate order and awesome frozen treats. Will definitely be back.

I simply ordered a bacon cheeseburger with fries, and I received my order without buns. The lack of hearing that your employees have is ridiculous. The service was horrible, I simply asked for a plain order and they couldn't even get it right even when I went in person to order it. The manager his self was horrible, I tried to call the manager to express that they forgot to complete my order, and he hung up on me. If you're gonna make orders, learn how do it right. Because this place was horrible . read more