Food Great - Service staff was very slow to move the line, cashier major lag on helping. Wait times for a simple shake was 18 minutes

Burger was very greasy and bland . Onion rings were tasty and cola was refreshing . Overall not a horrible experience but will not return again. read more

Generous 3 here. Monday, May 5th was our visit and the gal on the register was monotone and unpleasant as you would want if you didn't care about the first impression of your business. Actually, this review is a 2. Food is salty, great fries, great location with a gazillion places to eat. I suggest go elsewhere. Pretty good chocolate shake. read more

It's fresh food, but mediocre in flavor and serving size. When we went, they had the cherry blossom shake special which was good, but it's not a shake I would go out of my way for though. It was busy and service was fine. It's just overpriced for the quality. If I'm in the area, I wouldn't mind eating it. So, it's still a place to try if you are in the area and really want a burger. read more

I've been here twice. Both times the food was good, fresh and came out quickly. It wasn't busy and the interior is getting a bit worn out. For a fast food burger it's okay. The crinkle cut fries are obviously the same that are used at other places. Meh, nothing special. read more

Shake Shack Christiana - Black Truffle Burger. - Burgers Near Me - New Castle, Delaware

As far as mega chains and fast food goes, this location is a nice alternative to the Jersey Turnpike and only slightly out of the way (especially on high traffic days). The bathroom was nicer than a rest stop... But not great for a stand alone restaurant. Plenty of indoor and outdoor seating in a nice mallish area put this a step above. read more

Not friendly. The young lady that took our order, her name wasn't on the receipt, was miserable. I've only been to a Shake Shack one time prior to this visit, and that was years ago. I asked her if the hotdog was 1/4 lbs or a regular hotdog, and she didn't have and answer, didn't ask someone, and she looked annoyed that I even asked. Once my order was complete, she told me the screen would ask me a question. The question on the screen was what percentage would I like to add for a tip which goes to the whole staff, I left 15% thinking she would see I left a tip and maybe this would improve her mood. Nope, she didn't acknowledge I had left a tip, she handed me a number and told me my order would be delivered to my table when ready.They ask you to do a survey, which I will, but I highly doubt it will do any good. We ordered at 19:03, our food was delivered to our table at 19:12, pretty good for food made to order. As far as preparation, the burgers were perfect, as were the fries. The kids ordered grilled cheese. The grilled cheese was burnt, but I made the kids eat it. Shamefully, I didn't want to complain because I assumed the young lady at the counter wouldn't respond correctly, and I just didn't want to have any other interactions with her. I know I took the easy way out, but I've been beaten down from the majority of employees at all customer service businesses. With the exception of the burnt grilled cheese, everything else in our order was very good. Price; I expect to pay more because the food is prepared to order, and the quantity is above the average fast food burger establishment. The freshness, quality, and taste were excellent, but the portions were too small for the price. In comparison, I pay the bigger price at 5 Guys, and they have the same quality but way bigger portion. Would have give 5 stars if it weren't for the customer service, burnt grilled cheese, and the quantity of the food. read more

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Got a shackburger. The burger was small, the bun even smaller. Meat had svereal chucks of bone! Not very satisfying.

Chain but great food made to order. Love the shakes. Service ok but nothing special as you order yourself and pick it up when they call Treat for us. read more

We stopped here on a road trip and we're happy to see a patio where could we could eat with our pup. We ordered burgers and a chicken sandwich and fries doe the family. My daughter got a cookies and cream shake. We even got dog biscuits for the pup. The best part is the nice outdoor dining space. Pretty flowers and landscaping all around the patio made it a lovely stop on the way home from a road trip. The server who brought our food even offered to bring the dog a bowl of water. read more

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We come to this location every year on our way home from the beach. The food is typical shake shack food... it's good! My review is about the staff in this specific location. They are awesome! Always checking on us to see if we needed anything. They have a foosball table, and the manager stopped to play with a little boy. We had 3 different staff members stop to ask us if everything was okay or if we needed anything. Great management and staff. read more

Horrible service! Food was cold and just thrown into the bag. The incompetent fools in the kitchen couldn't even get the burger between the buns and still threw it in the bag. We ordered milkshakes and the wait was so long they were not even cold , Luke warm at best. I WOULD NOT EVEN FEED MY DOG THIS FOOD. Go to McDonald's instead. read more

This Shake Shack is pretty standard fare. I switched it up and ordered a fried chicken sandwich this time around, and was quite disappointed with the small chicken fillet portion. My wife and son ordered single shackburgers that were actually quite large, and I'd say it's probably hit or miss. Food took a reasonable amount of time to prepare, and was still delicious - after all, brand recognition goes a long way. read more

Salty, especially the fries, expensive also. Service was ok. It's clean. But not my cup of tea. I like the shakes.

I have seen a lot of people on social media post about this place. My kids and I were trying to find somewhere new to eat. Boom Shake Shack. The fries were amazing and the chicken tenders reminded me of chicken nuggets from Chic Fil A but a different twist to it. Either way no complaints from me. read more

Visited on 9/30 around 4pm. Upon walking in there weren't many patrons but tons of orders piled up in the pickup area. This was my first time in! I knew I wanted the chicken sandwich which I what I got with fries. It was well seasoned, juicy and had a nice lil herby mayo situation on the bottom bun w lettuce and pickles. The fries looked small in the container but were plentiful. I didn't feel stuffed or like I need something else which is important ! My friend ordered the same except purchased the watermelon mint mojito (a new booze free drink selection). I liked it, him having offered me a sip. He thought it was too tart w not enough watermelon so if you're a big sweet person you may want to try one of the other drink options. I will say it took a bit long to be waited on ( maybe 5 mins) but it wasn't enough to feel like we were being ignored. Looked like they were having a meeting at the time. read more

Have you seen what happens when you lift a portion of a large, completed, jigsaw puzzle off the table? That sort of thing is exactly what happened to the patties in my double burger as I attempted to open it to add ketchup and mayo. The patties literally fell apart. I don't know if they make the patties on site or they are shipped here from some other location, but these were horribly made (and not that flavorful). Plus the burger had exactly one leaf of lettuce and one slice of tomato on it. Those mayonnaise packets are also quite difficult to open, even when tearing at the designated "tear here" spot. I had to try 3 packets just to get one to open, and only because after starting the tear across, I had to pull down to create an opening. I shudder to think how difficult these would be to open by someone with arthritis in their hands. As much as I like Shake Shack, this was absolutely the worst set of patties I've ever had for a purchased burger. The shake, on the other hand, was delicious, and somewhat redeemed the overall meal, but not by enough. Getting to this restaurant is a challenge too, but that is a problem with whoever designed the lot layout for the Christiana Mall. The number of left and right turns to get to their parking lot was absurd. Also nice shrubs placed too close to the intersections within the parking lot make it almost impossible to see oncoming traffic to your left. I still like Shake Shack - this one, not so much, sorry. read more

Super crowded when we went. Expensive for what it is and the portion sizes. Positive is that it was quick to come out since the kids ere super hungry. They got nuggets and we got burgers, both smaller portions. Fries were decent. read more

Stopped here for lunch with Steph and Alex on NYE. It wasn't crowded and we ordered right away. I went with the Smokeshack burger, cheese fries and the chocolate peppermint shake. Wow, that was so good! The Smokeshack burger had thick bacon and shack sauce on it. It was juicy and delicious! The shake was amazing, thick, chocolaty and with the right amount of peppermint. And I'm pretty sure that was an entire day's worth of calories. This Shake Shack is just as good as the one in NYC if not better because no lines! read more

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This is the shake shack closest to our house. We came for July 4th to get burger at beer because we just moved here and don't have a grill yet. This shake shack is quite big with a lot of tables. Service was timely. Burgers are delicious as usual (shake shack is slowly surpassing smashburger in my mind. And they have beer. read more

Second time I've had shake shack and the burger was pretty good. I got the Smoke Shake burger because I wanted the bacon. This location was definitely trying to figure out how they were going to fulfill the large load of curbside pick ups and they did pretty okay. I do wish shake shack in general had more cheese choices . I think next time I'll get the regular shake burger and add bacon or maybe try the shroom burger read more

Shake Shack Christiana - SmokeShack - Burgers Near Me - New Castle, Delaware

So I was doing one of those errand lunch breaks and found myself back at the Shack. I thought I'd try the mushroom burger this time but the chicken sandwich caught my attention. Even as a Chick-Filet devotee I have to say I almost like the Shack's version better. There was a different sort of crispy-ness that elevated the crunch factor. The addition of shredded lettuce and a buttermilk dressing made for a tasty sandwich i would strongly recommend. read more

Food is amazing. The crispy fries go great with the style of burger. The only frustration is the lobby is so unnecessarily crowded. It gets so loud in there it's hard to even hear your name being called for your order. Other than that... great place to eat. read more

There is not too many dining establishments that I'm willing to drive 1 hour and 40 minutes each way to eat at except Shack Shake. It's the one and only. I don't do it often but think nothing of making that long of a drive for one (or two) of their delicious char broiled burgers. Don't even get me started on that shack sauce. It's condiment crack. Yesterday I made the long trek (unable to log in due to app problems) which was my first visit since Covid. I think they have a pretty good system, efficient and organized, and most of all safe. You can order online or in person and wait outside (or in your car since they send you a text) to let you know when you can pick up. They have attendants that routinely assist the crowd outside and keep things flowing quickly. They will let you know when it's ok for you to go inside and place your in person orders. It's a system that ran smoothly. While inside dining is closed presently the restrooms are open as well as outdoor dining. Or you can do what we do and just eat in the car. Just like every other experience the food did not disappoint. My only regret? Not getting more burgers for the road! read more

Not all bad but not a stand out either. That sums up my experience with the relatively new Shake Shack on Fashion Center Blvd., near the Christiana Mall. The location is prime near all of the brand new shopping establishments and there is ample parking. The inside is casual but a step up from other fast food restaurants. If you have never been to a Shake Shack, know that the menu is tailored and there isn't a wide variety of sides or a ton of crazy ice cream flavors. That being said, as I vegetarian I LOVED the shroom burger option and the veggie dog option. I chose the Shroom Burger and it was very flavorful and unique! Dining here comes with a higher price tag than other fast food options and for that reason some things should be elevated and stand out in comparison. While the service was fair and adequate, it would be nice if the staff explained or asked if patrons want things like lettuce, tomato & condiments on the burgers. Higher customer service would be go a long way in differentiating between lower priced options. All of our food was not hot/warm, the fries were mediocre but could have tasted better if they were served warm. The drinks did not all have adequate ice. These are the simple things that are easy fixes. My meat eating dining companions all agreed that the burgers had great flavor and in comparison to other burger joints, they didn't notice a huge difference in size. The burgers and concretes come in single or double options. Shakes and fries come in one size only. The portions compared to the prices are not great. read more

Ordered my food, went to the front once I received my text. Ask the person was mine ready said no. Waited 20 minutes asked again still said no it not ready. After 45 minutes after I received the text I asked for a manager and she said they were wait on a burger. Worst customer service I received in a long time. I don't not recommend. read more

Shake Shack is always a favorite of mine for shakes and burgers. They clearly label what is gluten free on their website allergens menu. I got the vanilla shake and loved it during my road trip. Staff was very friendly and great outdoor seating. Price of shakes could be a little less for the size of them but still delicious. read more

Waited 10 minutes to be acknowledged at the register. I was told I had to order on the kiosk machine. They were dirty with finger prints. I left!! My friends and family WILL NOT be back. Shake Shack train your managers and staff about the importance of customer service. Also clean the devices often. read more

Shake Shack never disappoints. The burgers are always juicy, and fries are slightly crispy. The cherry peppers are nice and tangy. The only thing they could improve upon- when it gets busy, the burgers come out pink and undercooked. Yuck! read more

I had two orders and there was this black young girl with glasses and short hair. I got partially of my two orders. I told her that, she forgot the two drinks and two french fries. I told her in a nicely manner. She gave me an attitude and she threw the food to me over the counter. She didn't even say bye or have a good one. She was extremely rude. Other than that the rest of the employees there was, they were amazing! read more

Well... Well.... Well.... Finally I had a chance to try out the famous Shake Shack while passing through Christiana on my way to Philly today. It did not disappoint! The building has a great modern design with windows around 2/3's of it letting the natural light pour in. The tables, benches and booths are a nice wooden design and plentiful with wide isles in-between for easy navigation. I popped in the door about 11:15am and the location was already about a quarter full. After looking at the board and talking to the lady at the register, who was very helpful BTW, we discussed what I should try. Basically she had the same idea as me. A Bacon Cheeseburger, loaded. I also ordered crinkle cut fries and a coke. In little to no time at all my food appeared on a metal tray and after grabbing some condiments and napkins I went and found a booth. The burger was nicely stacked with all the items and the fries were golden! I've said it before and I'll say it again, I love it when a place takes the time to make it's food look as good as it tastes. I dove in! The burger was delicious. It was smashed and the sides were brown and crisped. Then it was topped with thick slices of bacon, onions, pickles, tomato and lettuce. Wow, this is how it should always be done. My only complaint was that I should have ordered a double. I just finished telling my brother about the place and have a feeling that I'll be stopping in again while I'm in the Philly area or at least on my way back to VA. I hope Shake Shack works their way down to the Hampton Roads area of southern Virginia. We could really use a burger this good there. read more

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The best burger ever reminded me of an In-N-Out burger . So it's the East Coast burger vs. the West Coast burger. Ordered the double shack and it was the most perfect looking burger ! I loved the Martins potato roll and that it was cooked in a iron skillet . Crinkle cut fries were really good with cheese but In-N-Out has better fries. The price of Shake Shack food was really expensive compared to In-N-Out , but the Shake Shack's got a better tasting burger. For a limited time they have the cherry blossom lemonade or shake for spring. I got the lemonade which was super sweet . Taking one star off secondary to I asked for a to go menu and waited , and waited, until my time was up and I had to go. I had to ask for my receipt. I was told several times that the manager was having to print the menu! huh? See you next Wednesday and hopefully I will be able to GO IN the restaurant. Come on Governor Carney we are Delawareans we know how to social distance...we've got this ! read more

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A family of four left hungry. $29 for lunch and for not a lot of food. First off they charged $7 for an itty bitty mushroom burger. There are no combos/meals and everything is a la carte which makes everything ridiculously priced. There are no kids meals. That's a huge negative for families trying to budget when eating out. It feels like a total ripoff. The burgers at five guys and smashburger are twice the size for the same price and taste better too. There's only one size for fries! My bf didn't even get a burger and I didn't get a drink and we split one cheese fry amongst all four of us for $29! They also do not offer and promotions when you download their app. Deleted the app and not coming back. I suggest you do not come here especially with your kiddos. Y'all will leave hungry and feeling like you got ripped off. read more

Shake Shack Christiana - This food is magical. You leave the establishment with less money and more hungry! - Burgers Near Me - New Castle, Delaware

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Super busy and took 25 minutes to get the food lol and then the chicken sandwich was dry and microscopic. the fries i can safely say were delightful but even they're sauce... is mid! i'd come again if my memory was wiped but i have no regrets read more

I went there for a quick lunch & ordered the Shroom "burger" 7.49, fries $2.99, small iced tea $2.49. While the "burger" (a breaded & fried portabella mushroom with cheese) was tasty, it was SO SMALL. Not worth $7.49. the fries were also a small portion- like barely a handful. overall it was so underwhelming, and not worth $13. Felt ripped off. Doubtful i'll ever go back unless the start either lowering prices or increasing portions. i know the restaurant industry is suffering from the COVID situation, but raising prices and decreasing portions. i.e. ripping customers off, is not the way to survive & keep customers coming back :-( *Hey "Jake" : how can i give you my email ? the link you provided is just some corporate BS PR Page. Why dont you send me YOUR email. read more

As if currently sits, shake shack has 3 stars. Obviously it's a solid 5...Don't believe the negativity, people just like to hate on chain restaurants cause I guess it's a thing. Been here multiple of times and always the food is fresh and made to order. I usually get the double smoke burger, but this type of opted for the shack meister, which tastes even better! For anyone who likes to eat, a single is not enough. Don't skimp out and get yourself a double. The burger has a nice spicy sauce with fried onions, a thin patty that makes the burger with its flat and crispy exterior along with a potato bun, which in my opinion is great cause the sweetness mixes and compliments the saltiness. Fries are super crunchy on the outside, rigid cut, and soft in the inside. I like their fries because it's like the McDonald's fries but bigger in terms of what you want out of a French fry. I've always had a great experience, they get my orders right and food taste amazing. Plenty of seating and it's located in the fashion district near an entertainment center called Main event, shopping with Nordstrom rack, Best Buy, dsw. read more

Shake Shack Christiana - ShackBurger ShackMeister Burger - Burgers Near Me - New Castle, Delaware

I'm writing this review due to the fact that this is not once, not twice, but the third time I have encountered this. The poor boys that work so hard outside taking orders and running back and forth meanwhile the others are barely working!! Then not to mention they took a very very long time to make my food. I got the text notification my food was done and still waited another 10 mins after!!! It should not take over 25 mins for take out. I admit the food is good but for the terrible service I've encountered every time I have been there I strongly feel they need to improve there system. That's 3 times now in a row that I waited far too long for my food with the people inside being lazy, and the boys outside working hard. Picture below I waited far longer after I sent that message also as a reference. read more

Shake Shack Christiana - Burgers Near Me - New Castle, Delaware

Shake shack! A little on the expensive side. $11 for a burger fries and shake. It was tasty. No doubt about that. But Ive been to the one in Philly by Drexel and it seemed that the food was LARGER there. Trendy. Counter staff were friendly and smiled. I just dont know how this chain got so big with a simple menu. And shake shack, dont call out chickfil-a. Not wise. read more

Shake Shack Christiana - Burgers Near Me - New Castle, Delaware

Overall it was a good spot to choose. I feel like they should've had more shakes to choose from for specialty shakes, other than pumpkin, cookies and cream. I was looking for more of like a specialty shake, or more toppings, or something more emphasis on "Shake"shack. Also not enough cheese for the bacon cheese fries. With that being said the smoke shack burger Was delicious even the little cherry peppers on top made it unique and different from other burgers, it even was a double patty burg yup burg (short for burger). The hot chick'n was superb, tasty, and mouth watering. It lived up to the hype. It was tasty, spicy, and all around a good sandwich, the slaw complemented it very well, making it stand out above other chicken sandwiches. Going back there is in my mind I'd have to try something different though, I'm not sure I would go back for a milkshake though. read more

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The food is just ok. The Prices are way too high. The service is just ok, sometimes they act like you are putting them out. We ate there twice, won't be returning read more