Cancel

Open app

Search

Shake Shack Chestnut Hill

2.9 (659 reviews)
Closed • 10:00 am - 11:00 pm
Updated 3 months ago

Order Shake Shack Chestnut Hill Takeout or Delivery

Shake Shack Chestnut Hill Photos

SHAKE SHACK CHESTNUT HILL ATMOSPHERE

What's the vibe?
Classy
Casual
Loud
Outdoor seating

You might also consider

More like Shake Shack Chestnut Hill

Recommended Reviews - Shake Shack Chestnut Hill

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Linda R.

If you are in the area and parked, this place is good. Parking is tough on weekends. The burgers are delicious albeit on the very small side. Crinkle fries were good- crisp and hot. They serve beer and wine here for consumption on premises. Service was quick and accurate. My biggest hesitation is that the place doesn't feel really clean. It's that bit of a sticky feel.

Hot ones burger, cheesey fries, yuzu lemonade
Victoria C.

A good spot to pick up a quick meal when you're hungry. They're quick and efficient about getting your order ready and it is consistently a good burger each time. My favorite is the shack stack which has a cheese stuffed mushroom along with a burger patty and shack sauce. Most recently, they have a hot ones spicy sauce that you can get either on a burger or chicken patty. If you like spicy things, then it's a nice option to try out, but it's not a burning mouth spice. The krinkle cut fries are always a hit being crispy. The shakes are thick and they usually have some kind of themed shake around the holidays. Overall, a good chain restaurant to satisfy your burger cravings.

Peter C.

I'd say between 3 and 4 stars is about right. PROS: The burger was good. Topped with fresh lettuce, tomato and pickles, and some shack sauce, it was a very delicious burger. They have quite a few options and you can customize your burger as well, including adding extra patties and toppings. The burger was worth a 4-5 star rating given the establishment category. I did enjoy it. It's the best part of Shake Shack. The ordering kiosks are awesome! No more trying to explain to a cashier what you want on your burger, you just punch it in. It's quick and easy. CONS: The traditional shake didn't have much body to it. I maybe should have done the malt. I honestly just rolled the dice on this one, hoping the regular shake would be great. It was just ok, maybe a 2 star shake. The french fries... deserve 1 star... crinkle cut and frozen. While cooked perfectly, still lacked that delicious hand cut freshness found at the other popular burger chain in this category... you know the one... 4+1 Males. Soda. So the coke was filled and left sitting in a staging area in the kitchen, while the food cooked. By time my order was ready, the coke was flat and watered down by melted ice. Poor execution here. Staff was nice, but super chatty behind the line. I didn't feel like they were focused. When my food was ready, they forgot the shake. I had to remind the guy. But they were busy wrapped up in their own personal banter. I'm glad they have fun at work, but when you're waiting 25 minutes for your order, you assume it's because they're getting it right. OVERALL: It's a bit pricey. Service takes forever. I personally prefer 5 Guys over this option, but I also don't get the hype on In-and-Out. Seems like the In-and-out crowd probably like Shake Shack more than I do. A burger place should do burgers AND fries well. So many people give the high rating still, but say Shake Shack and In-and-Out do a great burger but their fries are trash. That's 50% of the equation! I'll remove the shake from the equation (although 5 guys does a great shake), because some people just drink soft drinks... but Burger with Fries is the standard pairing here. If you can't do both well... I don't see how you could be touted as the top choice.

Drinks waiting to go out.
Aaron B.

You need better management. Your food is ok. Every time I visit this location they don't know how to get food from the back to the customer. Also seems like you had a good idea to have the drinks people working independently if the rest of the burger people until the drink people make milk shakes 30 min before the food is ready. Now it's not a milk shake just milk in a cup. Thanks but no. I will not be visiting this location again. Jake S. Feel free to respond here with what you plan to do to fix the problems listed above. I'd rather like to have this play out in public instead of shake shack continuing to push this under the rug after pretending to care by "getting my details". The comments above speak for them self as do similar comments from a large amount of people in the last few year for this spot.

Two shackburgers and crinkle fries
Jeff M.

We are simply in love. There is no other way to describe it. Our new burger destination fairly close to I-95 which is key to us.....Five Guys can't touch it, forget Wahlburgers. Maybe it's the Martins potato roll? Or their sauce? I don't know but I never want it to end. It's very easy to get parking here, even if you have to walk a tad bit. Since it's now a destination spot for many suburbanites doing their shopping, tons of spots are available in the back lot or you can get lucky and park right out front if you catch someone leaving. The outside seating is a super nice touch and there are always small children playing on the green lawn that offers activities like giant jenga and ping pong. We tend to order ahead through the website and have it ready for pick up, so we can immediately grab a seat in the warm, summer sunshine with ample umbrellas for shade. There are so many options for ordering, there are self kiosks and then the not passe talking to an actual person type of service. The burgers are to die for (and will likely lead to my early demise of heart problems), whether you get it in a single or double patty. Pro tip: Add pickles since they don't normally come with them, especially through the online ordering system. Shackburgers are my go-to but I'm excited to try the vegetarian, mushroom burger at some point. Perfectly cooked every single time we have been there and just juicy enough to not break down the delicate bun. If crinkle cut fries aren't your thing, you may be slightly disappointed it's the only option here for a side. I have yet to try an actual shake, even though it's in the name. Burgers, fries and the plentiful water offered are all I ever need. I'm confused by the other harsh reviews here because it has been nothing short of perfection. Long wait times have been my only beef before devouring beef, that was also before I discovered the online ordering.

Chick'n Shack ($7.37, September 2019)
Logan D.

Crowded around noon on a Saturday. Pros: -I love that they don't fully slice the buns--things are a little less messy to eat since the buns are sealed on one end -Fries are super crispy on the outside and soft on the inside -Fairly large indoor seating area Cons: -To-go packaging is odd. Burgers go in a small white handheld wrapper (covers the food halfway), then placed in a cardboard tray, then put in a paper bag. -- Hamburger Patty was kind of thin but fairly juicy and the bun was super soft. Definitely better than In-N-Out. My usual order. Crinkle Fries Super crispy on the outside and soft on the inside. I wish there was some seasoning but these are still pretty good. Chick'n Shack ($7.37) Thick piece of fried chicken on the standard Shake Shack bun, with shredded lettuce, pickles, and herb mayo. The chicken was super crispy and kind of juicy, but overall it tasted incredibly salty. I would definitely get the burger over this.

Gary G.

It's a chain, and the quality can be inconsistent, but it's literally a cut above Five Guys (superior beef blend and sourcing) and a leap above the big three national burger machines. Double Shack Burger: This gives you a better beef-to-bun ratio than the standard Shack Burger. Even though the beef is cooked to nearly well done, you still get a good amount of juiciness. And even though there's a good crusting on the outside, there's a very gentle texture inside. Unlike the competition, you can really taste the beef and some generous seasoning as well. The potato bun is soft and fresh, and the lettuce/tomato are reasonably fresh. The American cheese gets a very good melt and is near liquid. The Shack Sauce is a seasoned mayo that adds flavor while still yielding the stage to the beef. Fries: They're crinkle cut, and frozen, not fresh, but within those limitations Shake Shack executes perfectly. I'd rather have Five Guys fries, but these get the job done. This Shake Shack location got off to a so-so start during a time when Shake Shack might have been expanding too fast, but recent visits have been good. (Note: If you live/work a little south of here, come here, not Dedham. The Dedham location is awful.)

Chick'n Shack

See all

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Good shake shack location with indoor and outdoor seating. It's part of "The Street" mall.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 3
Oh no 0

1 year ago

Business owner information

Photo of Ellie K.

Ellie K.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Awesome service ! Clean inviting personable business. The food was delicious. Nicely done .

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

They have really turned this location around! Very nice service here now and of course good food.

Business owner information

Photo of Jake S.

Jake S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of A H.
0
21
2

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eddie
0
109
0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Ellie K.

Ellie K.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Ellie K.

Ellie K.

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

A worker named berge was very nice made my experience there a 10/10 looked very experienced with this

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 2
Thanks 0
Love this 0
Oh no 1
Photo of Peter C.
2857
554
3411

7 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 13
Thanks 0
Love this 9
Oh no 0

1 year ago

The watar made mai mouth wet not good enouf Also your cheise too cheisey made mai mouth stiky

Business owner information

Photo of Ellie K.

Ellie K.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Jeff M.
500
493
1810

7 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of K 8.
2
45
3

4 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Love this place. Cute little shopping center, with play areas outside for kids. Food is great and they keep the place clean and clear!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 16
Thanks 0
Love this 18
Oh no 0

3 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 1
Thanks 1
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Ellie K.

Ellie K.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 5
Thanks 0
Love this 2
Oh no 0
Photo of Paul S.
1166
325
497

7 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Ashley B.
53
47
15

3 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Damien S.
4997
2107
5536

13 years ago

Helpful 4
Thanks 0
Love this 6
Oh no 0

6 years ago

Business owner information

Photo of Jake S.

Jake S.

Helpful 3
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 3
Oh no 0
Photo of Dan S.
524
1629
1491

11 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0

Page 1 of 17

Ask the Community - Shake Shack Chestnut Hill

You might also consider

Verify this business for free

People searched for Burgers 11,848 times last month within 15 miles of this business.

Verify this business

The Dooliner Irish Pub & Restaurant - Wings - Buffalo and garlic Parmesan flavor

The Dooliner Irish Pub & Restaurant

4.4(49 reviews)
3.1 mi

Quaint little local Irish pub with the fare that my husband and I are always looking for. On one…read moreside is a long bar with the game on, while on the other side has the table seating. The one server was a pro, taking care of all of the tables. One could see into the kitchen from the bar side. I had the shepherd's pie with the good chunks of tender lamb and root vegetables in a nice gravy, topped with nice swirls of mashed potatoes. He had his Reuben with fries which also came with gravy for dunking. Malted vinegar and ketchup is already on the table. They know what they're doing.

Decent food for the price. A couple of service misses. Loud. Bro-ey vibe…read more I had The Dooliner Burger/cheeseburger, which was great and cooked to order. It came with stringy fries instead of the hand-cut fries stated on the menu, so either they were swapped out because they didn't have hand-cut fries (which are clearly pictured in other reviews here) or the menu is wrong. Not a huge deal - they were good (small portion, though), but a heads-up would've been nice. Drinks - Coke was flat/had a bad soda line taste to it and may have been Pepsi. Again, a heads-up would've been nice / it was clearly flat. Very loud - If you're sitting in the dining area it's easy to hear people at the bar - there's technically a divider between the two, but the place is so small that it's essentially useless. And they played bad 80s tunes way too loud the whole time I was there, giving the place a middle-aged-bros-hanging-on-to-the-college-days feel. Blasting Billy Joel and The Cars while people are trying to eat and have a conversation? Odd. Service was good/attentive, but it was clearly with a smile to move me along - again, no heads-up on the fries or the Coke. . .and it wasn't even busy / the server wasn't rushed at all. Parking - very small, odd, sloped lot with about 8 designated spots which aren't clearly marked. Not a deal breaker, of course, but you're probably better off parking on Watertown St., which might be your only other decent/level ground option anyways.

Photos
The Dooliner Irish Pub & Restaurant - Bar

Bar

The Dooliner Irish Pub & Restaurant - Shepherd's Pie

Shepherd's Pie

The Dooliner Irish Pub & Restaurant - No Fiddlehead on tap . Replaced with Cloud candy

See all

No Fiddlehead on tap . Replaced with Cloud candy

Jim's Deli - Buffalo chicken omelette

Jim's Deli

4.5(789 reviews)
2.0 mi
•$

In a word, this place is awesome. The freshness of food earned five stars, but they really got all…read morethe Ts and got all the Is. Uncomfortable to enjoy your meal at and a pleasant deli style ambience add comfort to the comfort food they serve. There are constantly people in the restaurant, attentive to the quick turnover and cleaning off the tables and making sure that everything is immaculate. This is the perfect place where you take a tray and your order as we walk down the road they make your food fresh for you. They have such a pleasant attitude and seem to enjoy their work behind the counter. And they care about the customers. One of the people in front of me ordered an omelette and they handed it to her, she said that she had asked for extra cheese. She had not. But without question, they put it aside and made her another one with the extra cheese just how she wanted it. Well, this is the extreme customer always right, it shows that for the reasonable people, which most of them were, they are going to make sure you're happy. And if you're unreasonable, they will make sure that you're happy too, without judgment. Or at least without showing any judgment. Great service great food great people nice place. What more can you ask for? I am not in this neighborhood but when I am, this will be the first place I think of.

Solid deli to grab a bite to eat. Really good breakfast sandwiches, lunch sandwiches, wraps, and…read moremore. You order when you walk in and they make it right in front of you. Make sure to specify your substitutions when they are making the food. It was a bit overwhelming to order because there were a lot of people and the menu was so large. Definitely something for everyone here.

Photos
Jim's Deli - Counter

Counter

Jim's Deli - Rachael Wrap, Jim's Style, French Toast Breakfast

Rachael Wrap, Jim's Style, French Toast Breakfast

Jim's Deli - Buffalo Chicken Sandwich

See all

Buffalo Chicken Sandwich

Shake Shack Chestnut Hill - burgers - Updated October 2026

Loading...
Loading...
Loading...