Over 20 minutes to get overcooked burgers. They neither delivered the tray to the tables or called out numbers or names. We only knew it was ready after going up to the counter multiple times and seeing it sitting there. We let an older couple that arrived before us that theirs was sitting up there as well. Completely disappointed with the incompetence. read more

I went through the drive-through. They had a great service. Great food hardly any wait time and oh my God the new chicken Sandwich is BOMB! Can't wait to come back and try the rest of the menu! read more

Shake Shack Castle Rock - Burgers Near Me - Castle Rock, Colorado

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The service I had this week was exceptional! Friendly, attentive and downright helpful. Went in for relaxed dinner around 6pm and the burger was prepared exactly as I requested. I'll definitely be back! Mgr Jake even made sure I was able to use the self-serve kiosk correctly. Now I'm trained up, so bring on more burgers and shakes! read more

One of my better experiences with a Shake Shack is at this location. Nice location; spacious and clean, with plenty of indoor and outdoor seating. There wasn't anyone at the register when we came in, but were able to order at their little kiosks. It was pretty easy to navigate and our food came out pretty quickly. Our food was hot and fresh. Personally, would've liked more cheese sauce on the cheese fries. Otherwise, everything was enjoyable. And although there is no drink station outside the register, we were able to ask for drink refills at the counter and they had no problem refilling our drinks. read more

Shake Shack Castle Rock - Burgers Near Me - Castle Rock, Colorado

I did not realize Shake Shack sold dog treats! So I got some for my dogs. Anyway, great service at this SS. Friendly peeps, clean and accommodating and of course the food is good. And get some treats for your pooch! read more

Shake Shack Castle Rock - Burgers Near Me - Castle Rock, Colorado

Asked for ketchup and mustard to be added to my burger. Was told they can't do that. Ummm WHAT? I don't think I'm asking anything crazy from a burger joint. For a $20 burger you can add a couple of condiments. read more

I had heard a lot about Shake Shack on CNBC. They were fans. So I was really looking forward to having a burger there. The guy taking our order was very friendly and helpful (and I thought to myself that he just might be the owner). Well, to get to the point, the burger, fries, and shake were all somewhat disappointing - not bad, but nowhere near best-in-class. read more

The food quality has definetly gone down since my last visit few years back. I received my hot dog only to find out it had a chunk missing on one end. Wasn't clear if it was a tear or a bite tbh but the staff were very kind and apologised for the bizarre situation. A new one was served and everything tasted a little skimped for flavor. Milk shake was so thick I couldn't drink it out of the straw. Tons of seating and nice location though. read more

Shake Shack Castle Rock - Hot Dog, Chicken Shack, Spicy Fries with Ranch and OREO Cookie Funnel Cake Shake - Burgers Near Me - Castle Rock, Colorado

Lately while visiting Shake Shack, I've been impressed with their quality of food and shakes. To date, I've tried their delicious chicken sandwich (Chicken Shack) and most recently, their new and limited time only, Korean Style Fried Chicken Shack. I really liked the Chicken Sandwich the best. Quite frankly, it's one of the best I've ever had. That's how much I enjoyed it. For shakes, I've tried the Coffee & Donuts and the Frozen Hot Cocoa. Both were really good. My only complaint about Shake Shack which has been consistent, is that they're overpriced. I feel their burgers are good but not great. I like how this location isn't far from my home. If it was farther away, I wouldn't go out of my way to grab food. It is conveniently just off the highway (I-25). Not a bad option if you're traveling on the highway and need a quick bite. I like how the dining room is modern and clean. Not a bad setup. I recommend some more televisions and lower the music. Also, when stopping by one morning, just at opening, a staff member (most likely a manager) was opening the store. She didn't come across as friendly and had a "sour look" on her face. Also, she didn't greet me nor express gratitude for choosing to come inside the restaurant. Another time I stopped by to purchase a sandwich at the drive-thru, the staff member (possibly another manager) was friendly, personable and offered great customer service. He had a great vibe. To the store manager or district manager, please take note of the discrepancy and align so that customer service becomes a standout and not an option for advertisement purposes. I will most likely return here and hopefully have service from that friendly male staff member. read more

Shake Shack Castle Rock - Outdoor dining area with view of I-25 in the background. - Burgers Near Me - Castle Rock, Colorado

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Wow Shake Shack. Your getting cheap on your shake portion by not giving the customer a full shalke and you raised your prices on them. This happened twice thinking maybe you had a new person making shakes but nope you guys are ripping off customers now. I wont be back!!!! read more

Shake Shack Castle Rock - Shakes not filled up. No drinks taken out of it. Pretty Sad.... - Burgers Near Me - Castle Rock, Colorado

Delicious burgers (add crispy onions!) and their bacon cheese fries are amazing. It's mine and my husband's fav fast food burger joint at the moment. read more

Service was really good, however, the price is absolutely ridiculous for fast food that has gone downhill since last year. The chicken sandwich felt more fried coating than actual chicken. The pickles were good, there was hardly any sauce on either of ours, so ask for extra if you like the sauce. Fries were hit, but too hot to eat, but once they cooled down they were good. Shakes are really good, just disappointed that we paid $53 for 2 meals Then they ask for a tip which drives me crazy if we are already paying high prices for their food. Shake shack should pay their employees better or reduce the prices if they want us to tip 10% read more

Prepare to have your taste buds take a wild rollercoaster ride with Shake Shack's 'Avocado Oopsie-Daisy.' Picture this: you're eagerly unwrapping your delicious smelling chicken sandwich, ready to dive into creamy avocado bliss that you paid extra for, only to find what can only be described as a petrified turd-shaped surprise nestled between the buns. If I wanted to pay $25 for a turd, I would Venmo my dog after she comes inside from going potty. Shake Shack, you've outdone yourself in the art of culinary comedy. Four stars for the laughs, one star for the avocado's identity crisis, but hey, that's what makes dining here an adventure, right? For the folks making the food, if this looks appealing to you, I have a pile of turds in the backyard you can snack on. read more

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I love this shake shack! I love that it has a drive thru and the food is always hot and fresh! The people who work there are also so friendly. You cant go wrong with the cheese sauce on the fries! read more

Shake Shack Castle Rock - Burgers Near Me - Castle Rock, Colorado

Omggggg my wife and I really enjoyed ourselves over here! Super amazing and tasty food and shake of course! The classics barbecue burger sooo sooo amazing! I got the salted Carmel shake but I really loved my wife's strawberry frosted doughnut!!!!!! Sooo sooo amazing! The service was fast and the environment is really amazing very clean and I love the outdoor seating with the string lights! read more

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Stopped in for lunch on Sunday finally. So many places to eat at in this area. When we arrived there were a lot of people standing in the front. Then we realized there were 4 self-serve kiosks that everyone was ordering from. Then shortly after there was finally someone at the front register helping a couple. The kiosks were pretty simple to use. I ordered the Hot Chicken sandwich and the Hot Cheese Fries. My wife ordered a hamburger that she was able to customize the way she wanted. The Chicken sandwich was awesome, nice size chicken, Slaw and pickles. Very tasty I must say. The hot cheese fries hit the spot as well. All around a good experience. Another thing that was nice was when ordering from the kiosk you put in your cell number and it texts you when your order is ready so you can keep an eye out for it to come to your table. read more

Love shake shack!! This place is so clean and plenty of parking outside.the person that delivered our food to our table was funny and made a little joke when he didn't have to. The food is delicious and the burgers are cooked perfectly! It's a little pricey for fast food burger but it's worth it for the qualify! read more

Order system for lunch a tad confusing, so my order didn't meet expectations. When brought to the manager's attention, got a "it's your fault" attitude, and no attempt to make it right. A bad experience, and will question a return to the Brand. read more

$46.99 for 2 veggie cheeseburgers , 1 fry and a lemonade and shake. F'ing insane and the burger was ice cold. Staff was super nice. Fries were hot but the burger and bun was ice cold. As if it had not been cooked. So weird. They made me another. Again, amazing nice staff but I don't think they know how to cook. Fries and drinks were okay. First time at shake shack and last time at shake shack. So gross. read more

First, I'd like to comment on the price. We had 2 very small drinks, 2 burgers and 1 order of fries. All of this was almost $40. For fast food, it was highly over priced. The burgers were okay but a bit salty. Not a huge fan of the queso type cheese. At least for the bacon avocado burger, it had large slices of avocado. The fries did not have a lot of flavor. We threw half of them out. The best part of our meal was the free sample of the Oreo ice cream. It was great and I would probably return here for a shake but not anything else. The outdoor seating was nice. read more

$45 for 3 single cheeseburgers, 2 fries and 3 lemonades. The burgers are small too so it didn't fill up my son. I will never eat here again. Whataburger is expensive but at least the burgers are big. So dumb. I can't believe they are in business still. read more

Tim was incredible! What a fabulous employee. He was handling all the cooks and the employees and taking great care of us! Midis was great and life is good. read more

There are a few good things about this place. There are many bad things about this place. I can't add anything that the many other reviews here haven't covered (both good and bad)... except for a comment on the grilled cheese: it's great that they have one -- it's just bread and cheese! But after having received one, perhaps they shouldn't have one. (See photo.) P.S. The more I think about the good things. there are only 2 I can think of. Alas. neither relates to the food. (Answer: The water dispenser up front and the table game in the rear.) read more

Shake Shack Castle Rock - That's their grilled cheese sandwich! A few bites missing, sure. Is this worth an order? - Burgers Near Me - Castle Rock, Colorado

There is a lot of hype about Shake Shack. Frankly we found the service lacking! We ordered the fried chicken sandwiches and they did get the orders right. The food is good, but let's not kid ourselves, it is fast food. It's October so of course we ordered the pumpkin shake which was delicious! We planned our visit around their hours and they were not open on time. We were able to order online despite the fact that the doors weren't open. The team was friendly once they did open. read more

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i am IN LOVEEEEE with shake shack everything was perfect food was so delicious staff was super helpful and super friendly always offer to give us a refill and the dining area was so awesome super clean ! and PET FRIENDLY AMAZING AMAZING AMAZING it was amazing i can't wait to go back again !! read more

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Ordered a bacon avocado burger and had to take the bacon off because it was room temp, see-through thin, and all fat. I'm sure the bacon is pre-cooked, but seeing as the place had just opened would've thought it would at least be the same temp as the slightly warm burger. Also wish they'd had someone behind the counter to take orders instead of offering to assist navigating the self-serve order screen. I can see how that option saves time when the place is busy, but that was definitely not the case at the time. Anyway, member in my party misinterpreted an option they'd selected and when they asked about their order, the manager just got confrontational, escalating the situation towards hostility. He stuck to pointing out how the customer was wrong instead of taking an approach that kept things calm, respectful, while working to a mutually satisfactory resolution. Even if the customer is wrong, there's a way to handle it professionally. So, probably won't be back to that Shake Shack any time soon. The avocado on the burger wasn't bad though. read more

So, we've been here now about 5/6 times since they've opened. Read about the company & their food quality-commitment and we were intrigued. The first time we went was about a week after they opened... a bit rocky but food was great. The following few times we had zero issues and excellent burgers and fries. Our last trip this past Sat we even commented that the fries were crispier but not burnt - five star for a burger joint honestly. Quick - have Gluten Free buns which are great tasting, fries have improved and the vanilla shakes are a treat to finish it with each time! Glad there are healthier options with GF buns we can go to then the other fast food spots. Hope they stick around. read more

Shake Shack Castle Rock - ShackBurger Fries - Burgers Near Me - Castle Rock, Colorado

Tried a new place for lunch. I ordered a hot one spicy bacon chicken sandwich. He had a double stack I believe. So fries are separate but I didn't know that so we ended up with one order of fries. Decided on water as it was a hot day and didn't want soda. There is a triple filtered water dispenser on the side of the order counter which was great. Some observations - nice wide lanes for the drive through and parking up front to wait for your drive through order. There are self service order stations for you to place your order if you don't want to wait in line. They text you when your order is ready. There's also a game you can play. I don't know what it's called but someone was playing it. The server who brought our meal couldn't find us as the person who took our order at the counter entered the wrong number on the order ticket. He circled around and around before he tried us. I'm glad he found us. How was the meal? It wasn't spectacular. Nothing which set it apart from another burger place. He said his was fine but nothing which would bring him back. And mine was lackluster. The fries were average. Parking was fine space wise. It was nice to try but doubt we'll come back soon. read more

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The best of the chains for both burgers and shakes. If those two don't impress you, try the real chunks of chicken in their nuggets. No play place, toys, or kids meals here, yet til our kids will be asking to come back! read more

Shake Shack Castle Rock - Chocolate Shake - Burgers Near Me - Castle Rock, Colorado

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Food was really good first time i went, was pretty salty second time i went. Overall pretty good though!

Great food, surprisingly great chicken sandwiches in addition to burgers. Staff is super friendly and they always show great appreciation to the delivery drivers from Uber and grubhub. Great local spot for great shakes and food. read more

This place struggles to get orders accurate and quality is subpar. Employees are not that friendly.

Rude service, manager condescending. Shakes are much less amount than the picture. They said it's just a picture, that it's not supposed to look like the picture. Fries were cold. Not coming back to this location. read more

So here's my complaint. You walk in and you order off the kiosk. No customer service. You order a drink and they don't give it to you until you bring the food out to you. I paid you 3.59 for a drink I don't want to sit and wait for your slow service to bring my drink out to me before I can consume my drink. While the burger may be average. Your business model sucks. So have a little bit more customer service and give the people what they pay for. read more

I had my first visit to a Shake Shack ever last night and it was awesome. I love there are so many interesting burger options. I had the veggie burger with avocado, my family got cheeseburgers and we split the bacon cheese fries and an Oreo shake. Everything was very delicious. It was one of the best veggie burgers I've ever tasted and the bacon cheese fries were such a treat. The outdoor patio was very pleasant and I like the vibe. I've read people don't like the kiosks but I thought it was neat to see all of the options on the screen and choose and customize as we liked. I look forward to returning again and wish I had a location closer to where I lived so I could eat there more often. read more

Don't order a hamburger from here. Do you want something big and meaty do red Robin or another venue. read more

Shake Shack Castle Rock - It's pathetic. The lettuce was wilted the meat is thin! Don't even bother. - Burgers Near Me - Castle Rock, Colorado

Nothing horrible here. However when I compare price & quality to what I can get at nearby In 'n Out, Freddy's, Chick fil A I am not motivated to return. It is a greasy burger which some like but I am not one of these people and the greasy burger is reason I avoid Five Guys (yuck soggy bun). I have a daughter who likes Shake Shack, so it is probably just be a matter of preference. read more

Great burgers and they have gluten free. I would definitely come back to shake shack and will probably try one of their shakes next time.

So I haven't been to SS since I was in Manhattan years ago. It was great then. I went about two weeks ago to this one. What a disappointment. REAL expensive, food was Luke warm (they were not busy either), burgers looked like they had been slammed together or stepped on after dropping. Not very big either, relatively small actually. I'll pass from now on. Give me Five Guys or In-N-Out! read more

I love Shake Shack. In Las Vegas, I paid over $50 to have it delivered to just me because it was "in town" and I didn't have a vehicle. That said, my experience at this location SHOULD have been good. The place was clean and the people were nice and attentive. Our food came out quickly and they weren't terribly busy. So why the below average rating? Food quality. The burgers I ordered were frozen in the middle of the bun. Not the burger itself, just the buns. I tried to power though it, but the mix of literally ice cold bread with boiling hot meat and melted cheese was awful. Now again, I wouldn't fault a place if this mistake was made, heck, if they overcame the issue, that's even better. So you can probably guess how they addressed this. I checked with the rest of my party to see if others had this problem and if it was reasonable to complain. Others had, but just didn't eat the middle of their sandwiches and were unwilling to say anything. I took my burgers up to the counter, and either the head cook or the manager met me since I had food in my hands. I explained the issue and offered to let him feel the still frozen buns. He declined, told me to keep them since he'd just throw them away, and with obvious frustration agreed to remake them and bring them out. The store brought out a bag and boxes to take the cold ones home in and eventually brought the replacements. I can't even describe how disappointing it was to have the exact same problem with the replacements. Evidently the cook/manager wasn't actually listening to me and assumed I was an unreasonable customer complaining their burger was not piping hot. If he had been listening, there's no way the same problem would have occurred in the replacements. At this point I have four burgers (two with bites out of them) and the rest of my party has been done for a while. So I didn't go back up to the counter. I might they this location again, but only if I'm on my own. I lost some credibility with my friends and family telling them how great Shake Shack was and giving them the experience of ice burgers. I hope they can overcome this issue in the future! read more