In the last few months we've visited this location a few times and each time, we're greeted when we arrive, we're treated extremely well, and we're asked if we need anything. The few times we have needed something, the staff was more than happy to help out. This location is always neat and clean. Our orders have always been correct, coming out at the perfect temp for me since I like my food hot. I'm so proud and impressed with the work ethic of the individuals at this location. Their hard work and dedication isn't going unnoticed. read more

Milkshake was good but really chocolatey. Cashiers are friendly and went thru drive thru so unsure how the ambiance was to

I remember trying this when it first came to Baton Rouge a few years ago. I was very disappointed with what I got. I gave it another try and while it's still not my favorite it's okay. The food is very basic with not a lot of flavor and the milkshake tastes watered down. It's not terrible. It's just okay. I've never gotten a burger maybe that's what saves this place. Maybe I'll try that from here one day but I'm good for now. read more

Shake Shack Baton Rouge - Vanilla Shake - Burgers Near Me - Baton Rouge, Louisiana

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Drive thru is slow and the food was cold. I Lille Shake Shack but the ABUNDANCE of sauce on the cold burger was way too much on a cold burger. When I went in to try and find my food, the server was very nice and was going to reorder my food.... Then he found it and said here it is.... 20 min. Cold. Will not be back for 2 burgers and 1 fry and 1 drink for $33! read more

Every time we have come to Shake Shack, we enjoy it. And this particular location doesn't disappoint. Mr. Tommie's customer service is unmatched. He's always attentive and welcoming to customers. Also, he's very pleasant to chat with. Though Im not a fan of burgers, we come here because my husband enjoys a good burger. I usually get the chicken sandwich. Both are always fresh. The bun, the meat, and the veggies...always fresh! read more

Shake Shack Baton Rouge - Chicken Shack with cheese, Shack Stack and fries - Burgers Near Me - Baton Rouge, Louisiana

I love that you walk in and order and pay on the screen grab a number and wait for someone to bring your food. Also love that they have a self serve water spout . Who knew their chicken nuggets were so delicious! Wow perfectly seasoned We also ordered the cherry blossom shake and it was delicious. read more

We Went here for lunch today. We ordered each a hamburger and fries with a lemonade and a sweet tea. Our food came out hot and delicious. The service was great! The restaurant and bathrooms were very clean. read more

Shake Shack Baton Rouge - ShackBurger Fries - Burgers Near Me - Baton Rouge, Louisiana

Employees were very friendly cashier was polite and patient with us placing our order. Food was fairly priced and the milkshake was 10/10. read more

Shake Shack Baton Rouge - Carolina BBQ Burger with Fried Pickles - Burgers Near Me - Baton Rouge, Louisiana

This shake shack is always delicious. The manager is so welcoming, pleasant and helpful. The staff is always nice. The burgers are always well seasoned and fresh. I got the sticky toffee pudding shake last time and it was delicious. This is my fav smash burgers in Baton Rouge and I am a hard critic on burgers. read more

Great friendly customer service, clean restaurant, good burger and shame, clean bathrooms! Would come back again if in the area!

This is a delicious burger and fries along with a creamy shake (I had cookies and cream). The size of the burgers are comparable to atomic burger but shake shack is miles ahead of in and out and atomic burger. The burger is just too good. The only reason that I'd choose whataburger over shake shack is because of the price point and size advantage that whataburger has over shake shack. I've always heard about shake shack and I am very pleased with my visit. Service of this location is amazing and the inside was very clean. 10/10, just be willing to pay the price. read more

Shake Shack Baton Rouge - Double cheeseburger add fries pickles lettuce bacon and peppers. Coke and cookies and cream shake - Burgers Near Me - Baton Rouge, Louisiana

I ordered on the mobile site on a busy day after Christmas adventure. It was just an order for me, so i thought this may be faster. The online order system was pretty easy - the menu was a little odd coming up, but they have good descriptions and pictures. The site said it would be about 15 minutes and that I would receive a text when it was done. I pulled into a spot and waited for the text. i finally just headed inside and saw that my food was waiting for me, so no text. I'm not sure how long it was sitting there by the time i got it. The email said to see a team member if a text didn't come in, but the line was nice and long by the time i got around to the food pick up, so i just left. I decided not to dine in because the line was awkwardly close to some of the tables. So i went home. I appreciate the packaging - nothing could spill or fall apart. Also, no grease could leak and get on the car seat. The food was pretty good - the burger reminded me of ones made at home, but better. I also got the fries, and they were really good. It was a pretty good price for what it was. Everything is more expensive now, so i expected it. I was really pleased, and I'm sure I'll be back. I may try the chicken next time. read more

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Above average service, well lit and inviting environment should be by the college instead of the mall. It's the only fast food joint in this area. The food was exceptional, one of the best burgers and fries I've had in a while. Unfortunately the blood orange lemonade wasn't good and should probably be taken off the menu, it tasted like grapefruit lemonade. It was very bitter with a hint of sweetness. I'll still return when I'm ready for a burger again. The price $$$ was right. read more

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I fell in love with Shake Shack when I had it for the first time in NYC and always hoped to have one in my hometown. Fast forward eight years later and we finally have in here in BR! I've visited this location twice so far, and the food tasted good but my burger has been made incorrectly both times, and they either didn't add the extra toppings or extra shack sauce (which costs extra btw). The food usually takes 15 minutes or under to come out depending on how busy it is, and you usually don't receive your drinks until your food is ready. There is a water and condiment station right next to the pick up area. What I'm the most surprised about is the drive thru, as I've never seen any shake shack locations that have one! It seems that the drive thru helps take away a lot of the traffic inside, but it could also be the reason why your food takes a little longer than expected. The staff was friendly and greeted us each time we dined in and the food tasted consistent and on par with the other locations I've been to. I was pleased with the way my smokeshack burger was prepared both times because the meat was cooked perfectly and it wasn't too messy to eat since there weren't cherry peppers falling out everywhere. The only thing stopping me from coming back to this location is because I don't want to worry about my food being made incorrectly again. read more

Shake shack is my new favorite burger spot. I've been a few times since they opened and it has been really consistent and delicious! read more

Shake Shack Baton Rouge - Burgers Near Me - Baton Rouge, Louisiana

Too expensive and not enough food. The spicy bacon burger was small and overpriced. It tasted ok, but I certainly was still hungry. The fries are also nothing special. They tasted like frozen fries from the grocery, and they don't even come with the burger, you have to pay extra for them. I can't say anything about their shakes, because they were sold out of all but 1 of them. This place was a huge disappointment. Probably won't be back, unless someone else is paying! read more

Welcome to Baton Rouge! This is a more modern design than I'm used to seeing....love it. Just opened this week, you can tell training went well. Staff was great, food was on point. For me, it's the burger and shake combo I have to have. Ordered a basic cheeseburger and a Christmas Cookie shake. Husband had a hotdog and fries. Loved how fresh and crisp the fries were. Only 2 out of 4 of the self checkouts were working, but this trip, I was ok with it because the staff was moving the line quickly. read more

Shake Shack Baton Rouge - Burgers Near Me - Baton Rouge, Louisiana

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little greasy burger with chewy bacon for $13 and a very small "large" sweet tea for $5. Way overpriced and not very good.

First time coming here and loved it! I ordered the ShackBurger which is an angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun. I customized my burger by taking off the lettuce and tomato and adding pickles. The angus beef tasted fresh, was seasoned well, and wasn't super greasy. The bun was also fresh. I ordered a side of the crinkle cut fries to go with my burger and they were great. Fried perfectly with just the right amount of salt. I will definitely be back. Great staff, great service, and very clean inside. I'm going to say this is my new favorite place to get a burger in town! read more

Shake Shack Baton Rouge - ShackBurger with Fries - Burgers Near Me - Baton Rouge, Louisiana

So we were passing by and decided to give it a try. They are new in town. A lady had a whole herd of little girls there for a birthday party, all dressed up in princess dresses and big rhinestone sun glasses and looking fabulous! The burgers are smash burgers and surprisingly not over cooked. They "front" the burgers where they put all the fixings on one side so they look bigger than they are, so you have to open them up and arrange them. They are good burgers. They have chicken and hot dogs, but no chili Julie wondered how can you have a hot dog with no chili? It's clean and well staffed. Busy. Out door seating available and a drive through. It's expensive for a burger joint but the foods good. We will be back, maybe just for a malt. read more

Horrible experience today!!! Walk into Shake Shack, stand at the counter- no one even looks at you let alone say welcome. I wait and wait, then walk over to the kiosk and enter my order. That's sucks! The kiosk said the card reader was disconnected. I walk back to the counter- zero attention on me. I raise my hand- the man worker says that been broke, use the other one. I was in disbelief and said f-it and left. You ought to learn customer service!!! Your staff should s freakin clueless. Chick filet it was and left with my pleasure to serve you!!! Workers, you ruin peoples day with your don't give a shit attitude, maybe cause I'm a white guy I was treated that way. read more

This is my favorite fast food burger in town as well as my favorite fries and shakes. I haven't ordered anything yet that wasn't really tasty read more

I've always been a fan of Shake Shack so I was super excited when we finally got one. I think their burgers are delicious and fresh. My favorite burger is the Shack Stack. It's huuuge! If you haven't tried it TRY IT! It's a fried Portobello mushroom stuffed w/Muenster cheese on top of a cheeseburger. It's AMAZING! Their shakes are delicious too. I love that they usually have a specialty one every month. It's a bit on the pricey side but I think everything has gone up. The quality of the burgers are definitely better than a lot of other places. read more

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The Shake Shack in BR was exactly like my experience at other SS across the country. The service was nice and super fast, definitely living up to the "fast food" name. The burger was hot and fresh, and I always enjoy a freshly made bun. The fries were better than some I've had at other shack shack's so that was a plus too. read more

Shake Shack Baton Rouge - Burgers Near Me - Baton Rouge, Louisiana

Shake shack (SS) was a legendary burger destination that I always wanted to try. Thanks to SS-Baton Rouge on Bluebonnet Blvd, SS will never again be a burger destination for my family. The food is satisfactory but the service and ambience relegates this establishment as terrible. Let's talk ambience second, we prefer to sit at a clean table and since there wasn't one in the place, we had to clean our own. One of the employees actually sauntered through the dining area and returned a chair to its proper place while expertly missing all the dirty tables. Really, somehow he missed that every single table needed cleaned. Other ambient features like the self service order kiosk and the self service very limited condiment bar were in disarray as if they'd been ignored since SS opened that morning. Service? Not in this SS!! I guess this SS location believes NO service is better than being blamed for INattentive service. On entering this SS, a customer encounters an order counter on the left and an order kiosk on the right. Waiting at the counter for one of the 3-4 SS employees to help us proved fruitless. Not one of the SS employees showed any interest in us. So, we used the kiosk to order our meal followed its instructions and sat down (after we cleaned our table). Yes, the food was hand delivered and literally set on table with no human interaction at all. It's a sad indictment of a business when the kiosk has more personality than the employees. One last thing. Very apparently at this SS location there is an employee bias against other people. The SS employees "livened up" and showed much better preferential treatment if the customer happened to look like them. This store needs a strong manager onsite to help restore professional restaurant standards. read more

The customer service was amazing! She (name on receipt was Renee) made us feel very comfortable as first-timers here! Our food tasted AMAZING. Like real, fresh burger meat and the same for the Yuzu lemonade. Oh my gosh me and my fiance fought over the lemonade, it was so stinking delicious. The restaurant looked very clean and lively- loved the atmosphere! I'm very picky when it comes to food and service, but I don't have a single complaint. We left so happy. We will definitely be back! read more

Way over priced for such a small burger. I could get a better BLT from the corner store with much crispier bacon at that. My husbands burger was under done and so small. We also got the bacon cheese fries, there was very little cheese and the cheese wasn't any thing you couldn't get from a can. They served tea with no ice?!?! read more

Passed by the drive thru today (it's a Sunday) around lunchtime and figured I would try them out for the first time. I was 110% not impressed and won't be back. My burger was small and was still raw. It was a soggy, greasy mess. The French fries it came with were crinkle cut fries that you could easily buy in the frozen food section at Walmart and pop in your air fryer. The milkshake was supposed to be some sort of funnel cake Oreo shake, but it tasted like a plain ol' cookies and cream milkshake from everywhere else. Not sure what the funnel cake part was about. I asked for some sauce for my fries and they charged me for it but didn't put it in my bag. Looks cute on the outside, but the quality of the food doesn't match and the price is crazy high. $20 for a small combo with a shake . Would much prefer Whataburger if I'm doing fast food burgers that are quality and way less expensive read more

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So this establishment states it takes a gourmet approach on fast food and in my opinion the price tag is the only thing that lives up to the gourmet standard. The food is at best mediocre. I did not feel like my burger stood out or made me want to come back. The service was however awesome and the building was very clean. I had the Avocado Bacon Burger with fries and a coke. The avocado slices (2) were extremely small and my bacon was slim and hard to detect. The actual hamburger meat was cooked nicely but lacked actual flavor. The potato bun was nice and soft and the ShackSauce was actually needed to give the burger more flavor. I love fries and unfortunately these were not up to par. They had a weird hard texture on the outside and lacked salt. I think my favorite part of my order was my Diet Coke read more

Shake Shack Baton Rouge - Outside view of building - Burgers Near Me - Baton Rouge, Louisiana

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My daughter is a burger girl and talked me into trying this on our way out of Baton Rouge and it was amazing!!! Almost turned around and got another burger it was so good. Meat had great flavor. Ordered it how it came with cheese of course and it was just what my taste buds needed. A little messy with all the juices so be careful eating while driving. lol! read more

Our burgers were raw on the inside. Disappointed. Save your money and go elsewhere. Both burgers were raw . Fries were okay at best. But the burger did it in for me . Will not be back. Contacting corporate as well. This isn't safe for human consumption. Incident occurred around 9:15 on 8/28/2023. Check your burger before consuming . read more

Shake Shack Baton Rouge - ShackBurger - Burgers Near Me - Baton Rouge, Louisiana

So happy to have a Shake Shack in Baton Rouge. The Shackburger is so good. The potato buns on the burger really set it off. I think Shake Shack is pricey in comparison to other fast food restaurants. I probably wouldn't go when you are super hungry due to the portions being small but the taste did not disappoint. read more

I'd heard a lot of good things about this place on social media and I was craving a good burger and fries. It was as good as advertised. For those introverts like me, or those who prefer to go cashless, you can easily order at one of the kiosks. You get texted when the order is ready and perhaps because it's just opening they brought the food out to the table (text says to pick up at counter), which was a nice touch. The service was excellent and they were well-staffed which is probably why the service was great in spite of being very busy. The restaurant was clean and modern and it was comfortable. On to the most important part--the food. The burgers are on the smaller side, so if you have a big appetite I would suggest getting two patties. The crinkle-cut fries were delicious, crispy, freshly and expertly fried. They were exactly as advertised and needed no salt or ketchup (in my opinion). I look forward to returning to try the other offerings (chicken, hot dogs, and especially the shakes). read more

Shake Shack Baton Rouge - Shake shack burger add pickles and onions no tomato. - Burgers Near Me - Baton Rouge, Louisiana

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Soooooo good. I'm happy they opened up in Baton Rouge! It's beautiful and aesthetic interior and exterior. The food is high quality and delicious. read more

Shake Shack Baton Rouge - Shack ShackBurger Chicken Shack - Burgers Near Me - Baton Rouge, Louisiana

Portions are a bit small for the price. I paid $18 for a bacon cheeseburger, regular fries and a drink. The taste and quality of the food was fine. The burger was comparable to a McDonald's cheeseburger. I do love the Yuzu Orange Cider. I would go back just to get that again. I'm not sure if I would visit again for the food but definitely for the drinks. read more

Shake Shack Baton Rouge - Bacon Cheeseburger - Burgers Near Me - Baton Rouge, Louisiana

I waited in line with my two little girls only to find out they were out of all of their shakes!!! They could have put a sign out to notify people. We then had to wait with them crying for another 25min to go through the drive through. We will not be back! read more

Every time we go there it's a problem! Waited 30 mins in drive thru just for the order to not be ready and had to pull forward. For 2 shakes that she didn't put in! Won't be returning and I don't advise you go either. read more

Burger itself was VERY good....it's a shame though that they ruined it with a refrigerator cold bun.... Go figure. I guess now that the out of town start up staff have all gone back home we are back to BR as usual. read more

This is the fast food, five star rating. We finally went over to try them out a week ago and we very pleasantly surprised with the class of the interior, decor, building and parking lot. Everything was first rate and comfortable so we're shocked to see people lined up at the drive-through missing the comfort of the building, dining interior or sitting outside. Service was with a big smile, and excellent to help us in our first time with their menu choices. Food was delivered to our table and was actually the best burger we've had in quite a while. Some super great fast food sandwich selections that actually match the pictures. Will be back. read more

I ordered some shake shack to go. I heard they had the best burgers and fries. If I rated the burger, I would say it is a solid 7.4. Fresh, delicious, but small. The fries are some of the best I have had... they are nice and crisp with a nice amount of seasoning! I also got the chicken shack, it was extremely delicious solid 8.6 on the chicken sandwich scale. The service was quick and has typical fast food atmosphere. read more

Shake Shack Baton Rouge - Chicken Shack - Burgers Near Me - Baton Rouge, Louisiana

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