To begin, I would like to clarify that this rating does not apply to everyone in the office…read more However, it does specifically pertain to Dr. Zhang and her receptionist(s). On August 20th, we attended our scheduled appointment. During this visit, we emphasized to both the neurologist and her receptionists the critical importance of having certain medical documents signed and promptly sent to the DMV, as the matter was extremely time-sensitive. As of today, September 26, 2024, at 1:30 PM, the issue has finally been resolved. However, it took a total of one month and six days for the office to complete the medical clearance for my wife and submit the required documents to the DMV. Throughout this process, we were told on four separate occasions that the documents had been faxed to two different numbers, and twice that they were sent via email. Unfortunately, none of these attempts were successful. Ultimately, it took a formal complaint to upper management and an email sent from my own account to finally get the documents delivered. Additionally, my wife had to physically visit the office in person to request the documents herself before returning home, where I had to step in and send them via email. Q

Not very good bed side manner. Told my daughter it was all in her head. Which was not true. Got…read moreanother doctor. Hear he retired but don't know. He should and not tell kids such things.

On today, April 28, 2026, I took my mother to the Neurology Group to obtain a copy of her medical…read morerecords and specifically an MRA and MRI conducted at the behest of a doctor with the Neurology Group. Office personnel, Brittany, refused to provide this information, indicating that the information would be shared with my mother in June 2026. This is a violation of HIPAA, the conduct required for doctors pursuant to the CA Medical Board and her rights as a patient. Despite explaining to Brittany that this information was needed so that it could be shared with my mother's other treating doctors, Brittany refused. The medical doctors with this group (Faisal, Zhang, others) seem to be billing the insurance company without providing patients with necessary test results so that patients can advocate for themselves and their medical needs. Waiting until June to receive test results done in April could be too late and could result in an unnecessary delay in medical treatment. I am going to have to file a complaint with the CA medical board against the medical group and I'd advise any person considering using this group's doctors for medical care to think twice because they are effectively delaying my mother learning about an acute diagnosis (acute frequent strokes) which could result in a negative outcome. I will be finding another neurologist for my mother ASAP. STAY FAR AWAY FROM Dr. Bhupat Desai (agent for service of process), Dr. Qazi Faisal (president of the Neurology Group), and the Neurology Group's doctors.

This is the most miserable office I have even been referred to. STAY FAR, FAR AWAY. I was referred…read moreover a month ago? Called in and asked to schedule my appointment, they said they needed my referral. Sent the referral and called again only to get asked for an approval which they also should have already had. Called my GP and had them send in the approval to call back again and be hung up on, call again and am told they're experiencing technical issues and to call back 30 minutes later. Called again 45 minutes later and was HUNG UP ON AGAIN. They messaged me and told me to call them again there was an issue with the line and made me wait on hold for another 10 minutes. I have now in the last 72 hours spent 3+ hours on hold and gotten no where. Would give 0 stars if I could.

Excellent group of Neurosurgeons Specifically as a patient…read moreDr. Ramin Amirnovin operated on me with excellent results. Very informative explaining options available and what he would recommend. I as a physician would recommend to my patients this group and Dr. Amirnovin in case Neurosurgery consultation is needed.

I went to Dr Disney for an evaluation of my entire spine. I have cervical spondylitis along with…read moreDDD and stenosis. I've had 2 surgeries on my lumbar spine. He was thorough compassionate and reviewed every aspect of my spine. I would totally recommend him 100%. I would not go anywhere else till you meet with Dr Lew Disney.

Their customer service skills are horrible , I'm only referring to the intake of paperwork person…read more I need to look more into this and see if I'm able to speak to someone who cares. I feel uncomfortable putting the colleague on blast but I need to let management know my concerns.

I came to an appointment with my girlfriend and it is such a long wait. We got here a bit early and…read morefilled out the paper work and two individuals came in after and our appointment was at 11:30 others walked in at 11:45-50 ish and they were taken in way before us. I get the elderly need attention but that's why you Make appointments so you don't have to wait forever to see the doctor. Such a pain here. Nurses having side conversations when they should be taking in patients they should have more doctors not nurses.

Helpful. Service was nice. People over here were nice and friendly. Very cool nice placeread more

Rancho: Disorganized front desk. It's 2/17 and they leave up announcements from previous days (see…read morepic). There's a guest TNG WiFi and no one behind the front desk knows the password. It's 10am and already the waiting room is very full (tho shared with Foothill Pain Mgt). I'm having a bad feeling about this already, like this is a sad overbooking replay of nearby Arrowhead Ortho. But then, merely 20 min after my appointment time, they bring me back and give me convivial conversation while they poke and prod me, testing my nerve conductivity like I was their most important patient. Wish they'd warned me about the post-testing bruising, tho.

I came to see Dr Baek neurologist to get his opinion on whether I needed cervical spine disc…read morereplacement soon or I could wait. I have severe spinal stenosis, severe Degenerate Disc Disease and I know I need surgery at sometime but am not excited about it. He was very honest with me and confirmed what I was told was correct. He was nice, professional, caring and a good listener even as I cried he handed me tissues and apologized that it was not the news I wanted to hear.

I would give a zero if allowed. I had open heart surgery and then some possible TIAs and my…read moreprimary Doctor wanted to see Dr. Baek STAT. They could get me schedule for 3 1/2 weeks even with a STAT. Then the front desk/schedulers did not forward the correct info to Dr. Baek and he refused to see me because I did not have a lumbar CT scan which was from an earlier visit. They did not relay that I had open heart surgery and complications with possible TIA's. That has nothing to do with the lumbar spine. His front desk is horrible because they do not relay proper information. The Dr. Baek refusing to see me is unprofessional. DO NOT GO there as there is rarely room in the waiting area and they do no listen. Horrible experience.

This is the first medical office that my wife and I went to where the staff was very professional…read moreand nice . Many offices now and days the staff will be having conversations amongst themselves laughing really hard cursing and talking about the weekend or where they are going which is unreal especially when you are sitting there in pain while they are doin so very unprofessional . Don't get me wrong it nice to have conversation but be sensitive to where people are at . This office staff is the best thank you I forgot the medical staff such as the DR, PA and the assistant are amazing i had a bad experience from another place which put me in the hospital for 3 days . Dr Michael is amazing

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