If I could give the pediatric office zero stars I absolutely would. I go in for my son's appointment that I scheduled for 9:30 am, I get there at 9:00 to be told my son's appointment was moved to 1:30 pm. They tell me a week prior that they called & someone confirmed the appointment time change. Mind you, I take care of all appointments & did not receive a phone call at all. So I ask the receptionist who she spoke with, she can't give me a name or anything. I ask to speak with the office manager, I tell the office manager my dilemma, she repeats saying they spoke with someone a week prior to confirm the appointment & reads back a phone number that isn't mine, a phone number that we haven't used in over 12 years & there's no way I ever wrote that phone number down for any of the new patient paperwork because that number was my father's that he got rid of like I said, over 12 years ago, so I have NO IDEA who they spoke to, to confirm my son's appointment because it wasn't me, his mother, nor his father. So now a STRANGER has my son's first & last name & the date & time of where he's going to be. The office manager keeps telling me that someone confirmed it, but couldn't tell me who. I'm standing there telling her that you spoke to a stranger about my son's personal information. All they could say was the appointment has been pushed back & I could keep it if I would like to. I don't care about the appointment, I care about the fact that this office has breached the safety of my child & his protected information. I asked the office manager for someone higher than her, she decides to give me the wrong number so I had to Google who oversees the facilities to call & make a complaint. I have escalated this issue as high as I could possibly take it. They need to fire everyone in that office because it's nothing, but the most incompetent people that don't understand HIPAA compliance. As someone who also works in healthcare, I'm disgusted with the way the office handled that situation. Luckily, I was able to get my children out of there & somewhere that actually cares about their safety. & what's even worse is that I have had so many people tell me like experiences. Awful, just awful. read more
