This review is not based on actual service…read more For anyone looking to go to this spa, they ask you for a credit card number to make an appointment which is completely fair). Most spas do the same and that's totally fine. At any spa, I've gone to Weather here in Tennessee. You're out of state, the only time they charge you is if you cancel last minute or no-show. But here they immediately charge you $100 along with a $3 service fee. I've never been charged a $3 service fee at any spa or salon. Nor have I been charged $100 deposit a month in advance of my appointment.... Terrible business practice, for that reason they just lost a customer.

The absolute best spa in town! Melissa is an amazing esthetician; she takes the time to learn about…read moreyour skin and offers the best products to keep you glowing every day. I get stopped often for how good my skin looks, and I can say Melissa at Glow is the main reason! The owner, Tonia, only hires the best, and from the moment you open the door, you are greeted with a friendly smile. If you are looking for a wonderful hydrofacial, don't look any further than Glow Med Spa- they have an amazing deal where you can have a monthly facial with discounts on products!

I love this place! All the staff is incredibly nice and helpful. There's a great ambiance and the…read moreplace is always very clean. I signed up for a membership and see Rachel for a facial monthly. Rachel is knowledgeable about skin care and one of the best estheticians I've had! With a membership you receive discounts on products and other services as well. I've had a great experience here. Rachel you rock! Thank you 615 aesthetics !

Best facial ever!! They are the whole package and take such good care of me!! Never try to up…read moresell anything but their products are fantastic too!! Reagan is the best.

"Very relaxing atmosphere! Stacie is super sweet, and it was so much fun chatting with her. Her…read morefacial was magical, She truly has magic hands! I left feeling completely relaxed and refreshed. Highly recommend!"

I purchased a Groupon for two services. One service was completed, and the second was originally…read morescheduled for last week. The office made a scheduling mistake, so we rescheduled for tomorrow. A few days before my appointment, I received a text saying I would now need to pay an additional $50 "health assessment" fee due to a new Tennessee state law. I looked into it myself and could not find any law specifically requiring this fee. More importantly, this charge is not disclosed anywhere on Groupon or on their website -- even now, after supposedly being "required." New clients are essentially being blindsided with an extra mandatory fee after booking. When I questioned it over text, I requested a phone call for clarification. The manager called me with an immediate attitude, saying, "You asked me to call you," and the conversation only got worse from there. Instead of professionally explaining the situation, I was told my choices were to pay the fee, choose a lesser-value service, or cancel. Every concern I raised was dismissed with "I'm not arguing with you." Very disappointing experience overall. Hidden fees and rude customer service are not okay, especially when customers purchase services expecting transparent pricing upfront. I will not be returning.

ZERO STARS!! Nothing but a very expensive nightmare with the Biote Hormone Pellet Therapy! These…read morepeople are listed on the Biote site as certified to do pellet therapy, but you would never know that. I went in for a consultation and was excited to give it a try. $350 for pellets insertion $140 for blood work. They convinced both my husband and I the treatment could help him as well. They NEVER told us the price is twice the amount for men's treatment until after insertion and we paid. So $700 for my husbands treatment was a shock. They also LOST the first blood work they drew from my husband. LOST IT! He ofcourse had to redo it. My pellets were non effective weeks after insertion so they had me back in for a "boost". They brought in a "specialist" to go over why it wasn't working for me. She saw they never gave me the correct dose. Surprise. 2nd round went better. My poor husband had nothing trouble with this place and the pellets. It's been a true nightmare for him. After "loosing" his first blood work (the lady that drew the blood no longer works there....no shock), they finally served the pellets. Weeks after insertion he felt worse. Fatigue, minor memory loss, etc. They finally agreed to draw bold again and attempt a "boost". Weeks pass again and no change. They said to go to our family doctor. Found out he was given too much estrogen!!! So we had to get an RX to help that. More weeks pass and he is now experiencing pain in the area of insertion. They said could be scar tissue or something else and to again "go see our Dr". Well I noticed a round white bump in the area he said was painful. Looked like liquid to come out so I got a needle to put a tiny piercing to release liquid. NOPE!! A PELLET POPPED OUT!!! It obviously was not inserted into the fat area, but on top of a muscle! He called to speak to someone at Ritz and give pics. He said it's been a nightmare, never worked, pellet did not dissolve, and we would like a refund. A few days later they call back to say "sorry. Nothing we can do. No refunds". IT DID NOT DISSOLVE therefore it could not work!!! Now he has a permanent hole on his buttock from the mess they made. PLEASE SAVE YOUR MONEY and find a reputable, trained Biote professional. They may be good for facials BUT NOT hormone therapy!! Poor customer service. We had to constantly track them down for help. HORRIBLE. Pics are attached. UPDATE **DO NOT GO TO RITZ FOR BIOTE PELLET THERAPY!!** as of yesterday, 8/12/18 my husband was still not feeling well after the ordeal at Ritz and their incompetence with Biote Pellet insertion. As per my previous post, a pellet popped out after causing a good deal of pain. Well yet another pellet has come to the surface and "popped out". My husband said it is not only painful, but causes headache & nausea. He called Ritz to tell them this happened again. Carla, who apparently is in charge, again said there is nothing they can or will do. He asked for a partial refund at least since obviously the pellets did not dissolve. Carla refused. I am attaching the newest pics. If you are considering pellet therapy, please save your money and go anywhere else. Tomorrow I will be reporting Ritz to the BBB as well as detailing my husbands experience to the Biote Corporation. Ritz should not be doing this on anyone.

This is the first negative review I have ever shared for anything…read more I did the hormone therapy twice, and it didn't work at all. I'd had it done previously at another spa for several years, and it worked perfectly. I also had the threading done on my lips, and the threading came out within a month. I went back later so they could see it didn't work, and they said I should have come back sooner. But when I did go, they visibly could see there was no difference in my lips from prior pictures. The customer service used to be great, but now, it is terrible. I don't recommend the spa for either of these treatments, and they definitely get a zero on customer service.

The team's experience and knowledge of all things skincare are unmatched. However, showing…read moregratitude of returning customers could use some work. Jennifer's level of unprofessionalism/avoidance to patients is baffling. When she sees a returning customers, she runs in her office and shuts the door. Challenging to lead a team with a leader who simply has a bad attitude. Hopefully things will improve.

I have been seeing Melissa and her amazing team for over 10 years and I will never go anywhere…read moreelse. The level of professionalism and passion for everything they do is exceptional. From the cleanliness of the space to "vibe" you feel when you walk in door. The level of respect they have not only for their clients but each other is both refreshing and appreciated. Thank you HelenGaye for my recent treatments, you're amazing..

I usually go to the Brentwood location and have had phenomenal service done for laser treatments…read more but unfortunately I went here for the first time and did a BBL treatment for $500 and was told they they just got lasers at that location. I think they have not been trained properly because not one brown spot or red spot was lofted and had no peeling. I feel like I got ripped off and don't know what to do to rectify the service . I will never go to this location again.

Love this practice! Went to such a fun event last night when this location kicked off their hydro…read morefacials. CSPS frequently hosts these types of receptions for their patients and it's always so well done. Staff is super and this location is beautiful!! I had not been to the Franklin office in a while and it's remodeled and feels brand new. Very clean, too.

I went here today and had Justin for my appointment. If I'm honest, when I saw that a man was…read moregoing to be doing my treatment, I almost cancelled. I pushed past my fears and went anyways. I am so glad I did! Justin was literally amazing. He made sure I was comfortable with all of my decisions and made sure I had all my questions answered before he started my treatment. I 100% recommend Justin!

I've been seen at Marvel's Spring Hill, Columbia and now Brentwood locations. I LOVE this provider!…read moreEveryone is very knowledgeable, great at communicating their professional insights and treatment plan to met your personal goal in the best and safest way possible. I just saw Monica at the Brentwood location and she is AMAZING! So nice, personable and professional! I received dysport as well as a lip flip and will be back in 2 weeks for lip injections. She was amazing and I can't wait to go back to her! Their new salon is to die for! So cute and a must if you're in the market for any personal enhancements or skincare needs!

OMG!! Where do I start. Best facial in middle TN. Rhoda is…read morevery experienced & skilled in her trade. Doesn't matter if you are looking just for a relaxing facial or some more intense treatment she has you covered. She is the sweetest person to be around.

Wonderful facial experience!! Rhoda is professional and does wonders for my skin! Her place is…read morepeaceful and relaxing. Would highly recommend to anyone.