Beware of Shady Pricing Practices and Unkept Promises I really tried to give this business the benefit of the doubt, but unfortunately, my experience turned out to be disappointing, misleading, and ultimately a waste of time and money. I initially discovered them through a Groupon promotion. To my surprise, I was charged for multiple Groupons I couldn't even use. Although they acknowledged the error and eventually refunded me, it took several months to receive the money back. That should have been my first red flag, but I chose to move forward anyway. My first laser hair removal treatment was actually great. The technician was professional, and the results were solid. I was told that if I signed up for a membership, I'd save money over time and get consistent coverage on the areas we discussed. Based on that oral agreement, I signed up. Then things started to unravel. When I returned for subsequent treatments, I noticed inconsistencies in the pricing. Areas that were supposed to be included at a certain rate were suddenly being charged differently. When I brought this up, the justification I was given was baffling. First, I was told that their pricing was still lower than other places (irrelevant if you're charging more than what was agreed). Second, I was informed that a former employee named "Jennifer" had quoted people incorrectly. But that's not my responsibility as a customer--and they never sent out any notice, nor did they offer a chance to opt out of the membership or adjust it based on the updated policies. To make matters worse, their pricing structure is deliberately confusing and feels like a money grab. For example, "upper leg" doesn't mean what you think it does. Apparently, different parts of the upper leg are billed separately. A bikini area is different from a Brazilian, and a Brazilian somehow doesn't include the backside unless you pay extra. What's next--charging separately for your left and right knee? When I finally said I didn't want to continue the service and mentioned I'd be leaving reviews to share my experience, the technician actually threatened me for saying so. Instead of taking responsibility or showing any concern for how they treat clients, they responded with intimidation. That says a lot about how they operate. This kind of nickel-and-diming, coupled with threatening behavior when held accountable, is completely unacceptable. It shows a lack of transparency, professionalism, and integrity. If an employee misquoted people, that's on the business to correct--fairly and openly--not to quietly change policies and expect customers to go along with it. At best, this place is disorganized. At worst, they're knowingly engaging in bait-and-switch tactics to squeeze more money out of unsuspecting clients--and then threatening them when they speak up. I strongly recommend looking elsewhere for your services. There are plenty of reputable places that don't play games with pricing or bully customers who ask questions. read more

Love this place! They offer so many great services and every member of the team is so helpful, informative, and kind. And the laser hair removal works!!! YAY! Only three sessions in, and I'm already seeing great results. Highly recommend Laserderm Medspa! read more

I have been coming to Laserderm for about a year now and while I think they do "okay" services (although my hair regrowth still comes back almost as fast as waxing), I was SHOCKED and totally disgusted by their Covid protocol. I tested positive for Covid the night before my 1pm appointment (which was about a 15 min appt), emailed them that night and said I couldn't come in. I was told I would be charged a cancellation fee as a missed appointment the next day. I inquired about this and said I could show my doctor's positive test and they said that they would reduce it from 50% to 10% of a fee. I honestly could have gone in for my services as my symptoms are mild, but out of abundance of care for their staff and clients I stayed home. This is the only company that did this to me as I had about 4 other appointments lined up for the holidays (hair stylist, facial, etc.). Clearly I care more about safety than Laserderm does, which begs the question about their sanitization and health and safety measures. It's truly not about the money for me, it's about the principal. They will be the first to be shut down in a mass shut down and yet they don't care enough to protect their people and keep Covid cases away. Insane. Many choices with laser hair removal out there - avoid this one! read more

Laserderm MedSpa - Laser Hair Removal Near Me - Franklin, Tennessee

Love the girls at Laserderm in cool springs! They are all so kind and make every visit enjoyable. I receive electrolysis treatments due to having blonde hair. It is not for the faint of heart but I have really noticed the difference and it's so worth it read more

I just received a microneedling with RF therapy and I was highly disappointed. The best part of the visit was the outgoing and customer friendly receptionist who helped me. I have have a couple of microneedling with a top esthetician in Bend Oregon where I used to live at Purely K. My experience is she would spend a lot of time on my skin really going over my troubled zones, making sure she went deep with the needling and never left an inch undone. To numb the skin she left numbing cream on for 30 min and the treatment after that went at least another 45. Her room was warm and inviting and she educated me on post treatment and made sure I was prepared to recover well. The gal at Laserderm did non of the above. The treatment room seemed bare and dirty/run down. The environment a bit unsettling and cold. The treatment felt very rushed to be honest. In comparison it felt that she did a quick once over my face, my skin was not numb to what I am used to either. There were no products or discussion for post care prior to me really pushing the topic only due to the education I received in previous treatments. The post treatment looks like my skin was barely micro needled in comparison to what I am used to and I would not return to laser derm spa for this type of treatment again. read more

Groupon for: Two 15-Minute Radio Frequency or IPL Laser Spider-Vein Removal Treatments. Easy to obtain & cancel appts. Easy to get to. Parking available. Pleasant efficient staff! Clean spa. Lots of available deals if you become a member. Definitely recommend! read more

Love this place! They educated me beforehand and it was fast and clean and we shared many laughs along the way too!

PLEASE PLEASE read this review before purchasing any service on Groupon or in the store! I purchased a series of THREE treatments for the Cavi Lipo on Groupon for $240. I've had Cavi Lipo before so I knew exactly what to expect. On Groupon, you have the choice to purchase 1 treatment or multiple treatments. Of course, if you buy multiple treatments it will be more expensive. Like I said, I bought THREE treatments. When I arrived, I had a consultation with the owner. He informed me of all these B.S. prices that did NOT make any sense. Like, if you are a nonmember you will pay $144 for 1 treatment. If you are a member then you will pay $299 and that will cover everything. Which is a scam if you ask me. $74 for 1 treatment (being a member). So, if you wanted a facial it would be $74. Which is crazy expensive because you can get a wonderful facial on Groupon for half that. So, anyway ... $144 for just 1 service for nonmembers. But I paid $240 for 1 service on Groupon which was supposed to be THREE?!?!?!?! Are you as confused as I am? Do not go to this spa. You will be robbed of you $$$ and scammed. They just want your $ and do not truly care about you. It gets worse! In the treatment rooms, there is a note on the wall that says, " Tips are highly appreciated." Th Esthetician has like $25 or more just in tips. It's trashy and disturbing if you ask me. A high end spa would ask you to generally tip at the end of your session. Never NEVER ask you to tip IN THE TREATMENT ROOM! Please y'all do your research! read more

I've been coming to Laserderm for over a year and have been very pleased with all the services I have gotten. Everyone is super friendly and honest in what services would be best for what I want. I can tell a huge difference in my skin since consistently doing the micro needling/RF. The laser hair removal is also a favorite! This is a fun group that provides great service with noticeable results! read more

Amazing people great results and it doesn't hurt! 10/10 recommend

If there was a way to give 0 stars, I absolutely would. I have had laser hair removal multiple times in the past (lower legs and under arms) by other businesses with great success, as I am an ideal candidate due to my skin tone and hair color. I was informed about this facility's great priced program for those clients paying the annul membership. To make a looooooooong 1 year story short: I am still with literally all my hair (full bikini area) and without hundreds and of dollars, if not more (I haven't done the math). It crossed my mind over the span of my visits that these treatments were now working, I just kept thinking "maybe next time". My hair follicles would fall out post treatment, making me think it worked. Y'all- it never became more thin once the hair started growing back after over a year of treatments. THIS IS NOT THE WAY LASER WORKS! I alway had them touch up my old laser due to it being 10+ years old and needing routine maintenance. My lower legs and underarms never saw the first change after multiple treatments, as well. I vowed to never return after speaking to the TWO co-workers who referred me to LaserDerm, as they ALSO had ZERO results after over a year of treatments. Zero. Result. Save your money!!! This place is such a scam, it's sick. They should be embarrassed to steal from citizens trying to support their business. read more

I've never had any kind of laser hair removal before. A little over a year ago I decided to take the plunge and try it! I met Jennifer and she walked me through every step of the process. She answered every one of my questions. I started the process last year and am thrilled with the results! Jennifer is always on-time, extremely professional, and creates the space for you to feel comfortable and relaxed. I would recommend her and Laserderm Medspa's services to ANYONE! read more

I started coming here in March after I purchased the Groupon they were offering. When I called to make an appointment, they were able to get me in the same day which was great! When I arrived, the receptionist was super friendly and helpful. I received a 10 minute consultation where I was told how laser hair removal works, what skin and hair types see the best results, and informed about possible risks. I got my treatment done right after that, and the technician was so nice and made me feel comfortable! I returned 5 more times to finish out my Groupon of 6 treatments in one area, and was always treated so well, I decided to purchase their yearly membership so that I could have more treatments done on different areas. I've seen amazing results with every treatment I've done and I can't say enough good things about this place and the people who work there. I will come back again and again! read more

They tried HARD to upsell me. I did the cool laser therapy to take off "That last bit of fat that exercise couldn't get rid of". Terrible waste of my money. If there were any results I never saw them. read more

My first time doing laser hair removal and I would say the people here were very informative and helpful! I decided to do underarm hair removal based on the Groupon I purchased. Many places seem to treat you differently because of the groupon/discount and I didn't feel that way at all! So thankful! Also, since it was my first time and I was a bit uncomfortable, the girl explained the process and talked to me the entire time, which was only 10 minutes by the way!! I've noticed a drastic reduction in hair/shaving since my first visit!! Wahoo!! Can't wait for final results! Once I got in, it went fast! The only reason I'm giving 4 and not 5 stars, is because I waited for about 45 mins before I was taken back, and I was told to arrive 10 mins early for my first time paperwork, which I did. Hoping the wait won't be as bad the next time. read more

I originally went to this Medspa for laser hair removal and ended up going back for other skin care services. I was extremely happy with my results and the service I received there. The atmosphere is very relaxing, love the way it is decorated, the rooms/ equipment appear clean and well kept. Everyone was very helpful, friendly, and extremely knowledgeable. I would highly recommend this location. read more

I tried another laser place first and saw nearly no results. Then I tried Laserderm. It worked great! I did the underarm laser hair removal and am very pleased. I am interested in some other treatments as well. I never waited more than 10 min. and the staff was wonderful! read more

I cannot speak more highly of the staff here. The owners and the esthetician, Jennifer, are incredibly warm, friendly, helpful, and honest about what treatments would give the best results. I am always seen very promptly. I have always had a very positive experience. read more

I am in love with my experiences here. My past several visits have been quick, easy, and painless. My tech is delightful and very easy to talk to. Awesome place. read more

Please do your research on laser work; there was absolutely no discussion or consultation, I completed a form, was upsold and signed my obligatory release. I had a painful and clearly botched service. After my first treatment, I had blisters covering my upper lip. I was advised that was normal, and so (this was my fault) I returned. On my third treatment, I left in tears, advising the owner that the employee was clearly not trained and the procedure was abnormally painful; he simply shrugged. Now, months later, I have hyper pigmentation (a dark line above my upper lip; much worse than the fine hair that I was trying to remove). It will now cost me thousands to attempt to reverse the damage this firm caused. Yes, there are side effects with laser services, but this was clearly a case of an employee who had not been trained properly, and an owner who has no concern for his clients. read more

I've been a customer with them for over a year now & have nothing but good things to say about them. The owners & staff are so friendly plus you can't beat their pricing! read more

The only reason I am giving them one star would be for the staff being nice. That is the ONLY reason. I bought 4 photo facials from Groupon. The gentleman that seems to run the place assured me that they would get rid of the tiny busted capillary veins beside my nose. It did not work at all! I barely even got red during the sessions. I feel like they would not turn the settings on the machine up because I purchased through Groupon, which means I did not pay anywhere near what the "regular" price would be. I did not even waste my time or gas to go back to get the last photo facial. Everything they told me to look for, or that would happen to my skin after the sessions never happened. I saw nothing! My ear, nose, and throat doctor runs an aesthetics medical spa and I was shown how a real photo facial is performed. This was a waste of money, and my time. I saw no results at all. And, if you tell people to get there 10 min before their appointment don't make them wait for 30 minutes. read more