I usually go to the Brentwood location and have had phenomenal service done for laser treatments but unfortunately I went here for the first time and did a BBL treatment for $500 and was told they they just got lasers at that location. I think they have not been trained properly because not one brown spot or red spot was lofted and had no peeling. I feel like I got ripped off and don't know what to do to rectify the service . I will never go to this location again. read more

Love this practice! Went to such a fun event last night when this location kicked off their hydro facials. CSPS frequently hosts these types of receptions for their patients and it's always so well done. Staff is super and this location is beautiful!! I had not been to the Franklin office in a while and it's remodeled and feels brand new. Very clean, too. read more

I first saw Dr. Moore in 2017, as I was taking funds out of my retirement savings to buy a 4 wheel drive to drive to my dying mother's bedside through snowstorms, I then thought: "Why? don't I spend some of my retirement money on myself to make me feel better about myself?". My double chin was ruining my interest in wearing pretty necklaces. The day of my surgery, Dr. Moore stopped bedside for any questions, and I said to him: "I just feel guilty spending this money on myself for vanity" His answer? "If it makes you feel any better, I take what you pay me and do surgeries to help others pro bono". YES!! THAT DID make me feel happier about spending $ on my self/my vanity - AND spoke VOLUMES to me about the caliber of Dr. John Moore. FURTHER? His clinical staff and office staff are delightful and expert. I've gone to Michele Bailey over the years in swim suit season to get rid of my pesky spider veins - she is SO good. Lately, I tried BBL (broad band laser) via Heather Happy - ALSO a magnificent person/clinician - and I kid you not she said to me on the 2nd of 3 treatments "You are going to have people commenting on the glow of your skin"....and I was able to state to her I ALREADY HAVE! My reflexologist/massage therapist said: "Someday you are going to have to tell us how you get your skin glow!" and then an 88 year old friend stated the SAME to me when we took her out to dinner (as we have for years) saying: "I just don't know HOW you keep your skin looking so radiant". YES to Cool Springs Plastic Surgery and their magnificent staff. Folks, spend a little money on feeling better about your self (: because "YOU ARE WORTH IT!" YES!!! (: read more

Never felt so good about myself. Thank you Dr Moore! Lots of compliments come my way for a woman my age. Yeah!

Everyone at Cool Springs Plastic Surgery is incredible! I have personally seen Heather, Destiny & Emily for different services and love them all! When I expressed to Emily that I had trouble with botox helping my crows feet in the past she took extra time to study my face and came up with a plan and it worked out wonderfully! I am so incredibly pleased! I would recommend Cool Springs Plastic Surgery to anyone! read more

BEWARE!!! All their reviews are paid for! Just read how similar the reviews are! I came here for lip filler... what a WASTE of $700! My lips barely looked any bigger! They are scams just trying to make a quick buck off of you! There are SOOO many better options in Franklin then here! STAY AWAY!!! read more

I just saw Jasmine for my Botox treatment and she was FABULOUS! She was so gentle and calming, and spot on for my treatment! I am seven days out from my Botox injections and I am SO happy with my results! She was very attentive and listened to all of my concerns. I will definitely be going back to @injectorjas! read more

I went to Cool Springs Plastic Surgery (mallory lane location) for skin resurfacing and filler treatment. I have been treated by Haley the NP on several occasions. She is absolutely fantastic! Having been to numerous dermatologists and surgeons in the field I have never met someone so balanced with interpersonal skills as well as medical knowledge and technical skill. She is an absolute professional and can't say enough great things! The entire staff from when you walk in the door is also very welcoming and kind. It's easy to feel out of place in the area of dermatology and cosmetics as a male at other offices, but they make you feel right at home and you get the feeling all of the patients are just as satisfied. Can't wait to go back! -Clayton T read more

I saw Jasmine for my last Botox appointment at Cool Springs Plastic Surgery. She is AMAZING, and I had a beautiful result, exactly what I had hoped for! She is very kind. We talked about my desires, and she explained what she was going to do before, and also as she treated me. Get your holiday Botox from Jasmine! I sure plan to! read more

Absolutely LOVE everything about this practice! Their plastic surgery side gave me better results with my breast augmentation than I could have ever dreamed of! Dr. Papillion is incredibly caring, willing to listen and answer all my questions, and his entire staff is a joy to work with! On their skin care side of the practice, I cannot reccomend anyone better than Olivia Salmen to do your botox injections!!! I was nervous for my first time, and she absolutely NAILED the results that I was looking for. Everything about Cool Springs Plastic Surgery will keep me as a returning patient. I will continue to reccomend them to anyone I know is looking for these type of services!!! Thank you Dr. P and Olivia!!! read more

From the first consultation visit to the 3rd follow up visit, Dr. P listens, cares, and explains thoroughly. I was apprehensive about getting an implant exchange done after 16 years, but I am so thankful now I chose Dr. Papillion. Their before and after pics will show you their amazing work. The nurses and staff were also amazing. Greeted you with a smile & made you feel comfortable. Now I also go to their skin care center upstairs. Love the products!! Feeling great and thankful Cool Springs Plastic Surgery helped me :) read more

Update: I visited Emily again for botox recently and can also recommend this service at this location. If you've been thinking about having botox, or you're nervous about having botox, I can highly recommend Emily for this. She was very thorough in explaining the process, how it works, the anatomy of the face and what results can be expected. She answered all my questions and took the time to really go through what I wanted to achieve. In my opinion this detailed approach meant that I got maximum results with a minimum amount of injections. It was painless and so easy, the best. read more

So happy with the work Dr. Papillon did. Such a professional atmosphere. He is attentive and made me feel very comfortable. Everyone in the office was so friendly and knowledgable especially Jasmin. Very happy with the experience from start to finish. read more

Dr. Moore is kind, caring and very talented, he's the only doctor that would help me with my disfigured nose that was caused by another surgeon. I enjoy going there and have referred a few friends. I highly recommend Cool Springs Plastic surgery. read more

Go see Heather Happy for ANY skin issues or help, she is amazing! I just did my second Skin Medica chemical peel with her and love the results, from the day I walked in it has been nothing but wonderful, she takes the time to get to know your everyday routine and finds the perfect solution that fits you personally and will tell you what she recommends for your at home everyday skin care routine! Everyone in this office is always so nice and extremely welcoming also. read more

Heather happy is the worst she has no idea what she's doing!!! just moved from LA and the awesome skin care they have out there. This girl not only doesn't know what she's doing but when you tell her what your concerns are she actually doesn't even listen to me!! So I got some laser done when I got home I've done it years before in LA I called the office to have her call me just to confirm that it was on the right setting and it was strong enough. That was on Thursday didn't hear back call the office again on Friday I didn't hear back until Monday when she called me aggressively and let me know that she knows what she's doing and that I could go to a different hair remover company. She didn't even try to keep me at the same company in fact when I was getting my laser hair done she was complaining about everyone in the front office calling them idiots and they don't know how to book anything. so not only was she rude to me she was super rude to her coworkers which made me doubt the Brentwood Cool Springs Plastic Surgery location altogether if there is not a unified front then that's really bad I don't know if I would trust anyone at that location especially when someone who is willing to pay thousands of dollars over the amount of time I would spend there and I Donely for laser hair removal facials Botox filler she said go somewhere else. I definitely think the doctors who own the practice should look into Heather happy what a disappointment of an employee read more

When I found out I was pregnant with Triplets you can imagine the surprise I felt. I knew I wanted to be a mom forever but had no idea what my body was about to go through. When I found out I was pregnant I weighed 135 pounds I am 5"5 I have never been super skinny but I had a small waist and nice stomach. When I was 26 weeks pregnant I had to go onto hospital bedrest and stayed for the next two months before delivering three healthy babies at 34 weeks all a little over four pounds. I lost all my muscle and had zero strength when I went home. I gained 51 lbs during the pregnancy but it wasn't just the weight, everything changed! My whole shape was different, my whole life was different and I just didn't feel like myself. The next three years I focused on raising the kids and every moment of every day revolved around them. I tried different workouts and eating plans, I lost all but the last 10 pounds but still I felt so unsexy. I would look in the mirror and cry because my body just didn't feel like mine. I used to feel confident and sexy but after the kids all I could think of was how uncomfortable in my own skin I felt. My husband always told me how great I looked and people couldn't believe I carried Triplets but I didn't feel good about myself. Once the kids turned three, they were all potty trained and out of cribs I knew it was my time. I was ready to feel good about myself. Not for anyone else, but for me. I was tired of not having any core strength, always having back problems and my stomach rolling over my pants. I decided I was going to find the perfect doctor for me and after six consults and endless hours or research, looking at before and after pictures I found Dr. Paul Papillion. I was immediately impressed with how comfortable I was with he and his staff. Dr. Papillion went over what I could expect, what he thought I would benefit from, risk factors, and before and after pictures. Dr. Papillion and I decided on a full tummy tuck with muscle repair, breast augmentation and liposuction to my hips and outer thighs. I left the consult and immediately called my husband telling him I was ready to book and get my body back . A month later it was surgery time, 3/7/18. I was so very scared! My anxiety was through the roof! Suddenly, after three years of knowing that I wanted and needed a tummy tuck, I was trying to change my mind. I probably called Dr. Papillion's office everyday for the week leading up to surgery and spoke to his nurse Sydney asking all types of random questions. I even went back in to confirm my implant size. She was so wonderful always reassuring me it was normal to be scared and they were here for me. Surgery morning.... I kissed my sweet babies and held my husbands hand tighter then I ever have while heading to the hospital. I chose a hospital because I wanted an overnight stay instead of coming home the same day. When I arrived the staff took me right back and went over the procedure with me. The anesthesiologist arrived and told me he would take extra good care of me and made me so comfortable. Next was Dr. Papillion. He marked me up, gave me Valium and next thing I remembered was waking up in the hospital room with my compression gown on. I couldn't believe it was over. I had zero complications from the surgery. I woke up very thirsty, but the pain was minimal. I was getting up to go to the bathroom that night and walking, I couldn't believe it. Dr. Papillion gave me his direct number and said if I had any questions I could call him directly. He took such good care of me. The recovery was slow. It took me three weeks to completely walk upright. I slept a lot and stayed on my pain meds the first few days. Everyday I got a little stronger and felt better. The compression garment really helped support me and when I took it off to shower the first few days I thought I would fall over but I didn't. I am now three months out and I feel so good! I hold my head up high now and feel so confident in my own skin. I am more intimate with my husband now because I'm not so self-conscious. I took my kids to the beach in a bikini and played with them instead of hiding. I can't say enough positive things about Dr. Papillion and the whole staff at Cool Springs Plastic Surgery. I truly feel like they have given me my life back I no longer just feel like a "mom" I feel like myself. Having my mommy makeover was the best thing I could have ever done for myself and my family! read more

Haley is a goddess. The goddess of making my face look awesome. If you want injections, she's the one for you. I just moved here from NYC so I was a little hesitant in my search for someone in Nashville. But I got so lucky on my first try. She's gentle, picky, honest, and just plain talented. Black magic is evolved i think. Go see this sorceress, you won't be disappointed! read more

I could not be more pleased with my results after my procedure with Dr. Papillion at Cool Springs Plastic Surgery. I contemplated having my breast augmentation for 5 years before making the decision to do it this spring. From the initial consultation to all of my post procedure/follow up visits, Dr. Papillion and his team are amazing. I feel it is with their depth of knowledge and them truly wanting to make me happy as a client is what helped me decide to finally get it done. They are honest, knowledgeable, caring, understanding, helpful, and so positive and uplifting. I highly recommend if you have ever even once considering having a plastic surgery procedure done, go for it and let Dr. Papillion and his team work their magic with you. I have no regrets and am more than 100% satisfied with my results!!! read more

I LOVE LOVE LOVE Sherry Kitchell!!! She has done BEAUTIFUL work with Botox, Vollure, and Voluma - she is like an artist with these injections!! read more

I am extremely disappointed by the treatment I received from Michelle. I agreed to do botox and microneedling. After the botox treatment, I was quoted a different amount than agreed on for the microneedling. Also, she had no notes of my needs or agreements. Her approach was unprofessional and after selling me $100 Obagi bleaching cream which she deemed necessary preparation for the microneedling, she later informed me it's not. Consequently, I paid $100 for a cream I don't need, did the botox earlier to prep for the microneedling and ended up with a loss of $350 read more

Dr. Papillion and his staff were amazing! My procedure was discussed in thorough detail. He went over everything they would do and made sure I was comfortable. My surgery went exceptionally well and the recovery was great! Dr. P saw me 3 more times afterwards and was awesome! I am so thankful I chose to have him do my surgery! This is a phenomenal facility and I couldn't be more happy! Thank you Dr P and staff! I am so thankful! read more

Dr. Papillion and his staff are the most prompt and professional doctor's office I have ever been to. The time he took in the consultation to make sure I understood every aspect of the procedure was highly unusual. Everyone goes out of their way to make sure everything is easy and perfect. I loved my experience and the outcome. Without a doubt I would use Dr. Papillion again. read more

I had a Tummy Tuck with Dr Moore in Sept 2017 and the whole process has been horrible. I have sores all over my incisions that won't go away. Dr. Moore doesn't seem to be the least bit concerned about it. The results from the procedure are terrible. He has said he will redo my procedure because the results were so bad. But the sores have to heal first and he is doing NOTHING to help with them. I cry every day because of this. He has ruined my life!!! read more

Super friendly staff. Prices competitive. Would return for services. Highly recommend

The staff with Cool Springs Plastic Surgery have created a pleasant environment to ease the challenges of surgery and recovery. Every Dr's office should take a lesson from Cool Springs staff on how to treat patients. read more

I've used cosmetic surgery offices in three states, and there hasn't been one better than this. I had a ruptured breast implant and needed to see a doctor to get them replaced as soon as possible. I got in to see the doctor in a day or two, and they found me a cancellation at the surgery center within ten days. The implant that failed was saline and about 10 years old. Dr. Pappion removed both implants and replaced them with absolutely beautiful silicone implants. I had questions and reservations about changing from saline to silicone, but at his strong recommendation (but not instance), it was the best choice. I'm so completely pleased with how great they look which is definitely better than I looked after the first surgery ten years ago. Follow up appointments were easy to schedule, little wait time in the office and back on my way! Everyone I encountered in the office was very nice, and I found the Cool Springs Surgery Center staff professional, reassuring and comforting before having a procedure. I would return here for any future needs. read more