We had shadeworks install a cover over our patio. The cover is apporx. 58' x 18'. there is a field splice in the gutter. The gutter leaked at this splice and the installer removed the gutter and reinstalled it two times. I requested an extended warranty which they refused. The gutter sometimes leaks at the splice. I called and they said they would have someone come by and look at it. No one ever came by. The gutter is a very poor disign, it clogs and in almost impossable to clean. When it rains or snow melts water spills over the edge of the gutter and a part runs to the drain at each end. read more

ShadeWorks recently finished their install of our patio cover, and I love the quality of my patio cover. I loved the whole design process and making sure the plans were easy to view was great. I was able to choose the height and color of my patio cover and the installation was quick and painless, they even scheduled the city inspector to come out the next day! read more

ShadeWorks - Patio Coverings Near Me - Boise, Idaho

Shadeworks completed a solid patio cover and pergola for us today and we couldn't be happier with the work or the service. Highly recommended!! The communication/updates leading up to the install are super helpful as well. The two guys that completed our work were great; professional, hardworking, friendly and cleaned up perfectly. The finished products are beautiful and even better than we expected. Thanks Shadeworks! read more

ShadeWorks - Solid patio cover - Patio Coverings Near Me - Boise, Idaho

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I just wanted to add a brace to the middle post like the post on the right. They refused, saying it would not look good. Shouldn't the customer be the judge of that? My Wife and I like the look that it would provide. So much for the customer being right. I was willing to pay for the extra pieces required! $10k plus job and they just refused to add that piece to make the customer happy. They just absolutely refused saying it wouldn't look good! It's what we want. Unbelievable EDIT: Perhaps I jumped the gun. They came back and offered to install the knee brace after all, for a nominal fee. Upgraded to 4 stars. It wasn't what I would call cheap -the overall project, but you're paying for quality. We're happy with the overall quality and installation. read more

ShadeWorks - Give the customer what they want? Absolutely not! - Patio Coverings Near Me - Boise, Idaho

Didn't give me the time of day, said I was a waste of their time without actually seeing what I needed which is a patio cover. Can't be that difficult to figure out. read more

If you are considering this company for a patio cover then read these reviews. Put my deposit down June 10 2022 and work started Dec. 13 2022. Initially when I made contact the salesman was out promptly and produced a very detailed quote, pricing was good and quoted lead time 6-8 weeks.The finished product came out great. Read the back of the contract, they assume no liability on lead time quotes and do not give refunds on deposits. If I had to do it over again I would do better research. I feel they overbook and this customer was left high & dry. read more

Beautiful work, I love my patio cover. It's exactly what I wanted. The men worked hard and always arrived on time. The office crew was always in touch with me to let me know what would happen each day. I highly recommend this business, read more

Great service and product! They worked with us a lot to design the cover we wanted. Beautiful cover; feels very open and matches the house well. Highly recommend! read more

ShadeWorks - Patio Coverings Near Me - Boise, Idaho

Thrilled!!! Couldn't ask for a better process from bid all the way through installation. Wonderful product and amazing people to work with. A+++++* read more

Our new patio covered with ShadWorks, Inc. was just completed. ShadeWorks offers an outstanding product, quality installation, and exceptional customer service. Highly recommend. read more

We love our new patio cover and electric shades. Zach was easy to work with for the free estimate. The Men that installed the cover and shades were very friendly and professional. read more

Workers were professional and informative. Product looks fantastic. It has a solid look and feel unlike other products. We are very happy with the patio and Shadeworks. read more

Very professional - From the designer to the installers! Kept us abreast of approximate installation date and were right on target. I highly recommend them! read more

Communication was good and very happy with product....although the weather was bad they still go it done michael B

After getting multiple quotes from local companies, we ended up going with ShadeWorks. Throughout the entire process from bid to the last day of building, they were very communicative. The patio also turned out great. Overall, it was a great experience! read more

ShadeWorks - Patio Coverings Near Me - Boise, Idaho

We added a patio cover and a separate pergola over our hot tub. The ShadeWorks team was very professional, communication was great, and quality is excellent. Very happy with the decision to add the patio cover and pergola. read more

I honestly have never left a review prior to geting service but this is crazy. I got a quote back in March for our patio cover with the estimated install time of 12 weeks out which put us in June. Then it slowly changed every week getting further and further and pushed out with no explanation, just their generic Wednesday emails. Now our most recent time frame for installation to begin was August 7-21, well today will come and go and still haven't heard from the company about an install day and don't know when we will. We have received no updates short of me contacting them after their weekly Wednesday updates. They happily take the $3k plus, deposit and then the rest is history. They can leave customers on pause for however long without explanation and use the generic emais to cover themselves across the board. I guess if I ever get the patio cover installed, I can leave a review on that, but in the future I won't recommend them to anyone seeking a cover. *UPDATE* After ny project was not started within the last time frame they gave me, I received a call saying it was still delayed and they didn't have a date for my install. I requested my money back and was told since I signed the contract they couldn't refund it even though they didn't uphold their end of the contract or communicate the delays beforehand. When I asked why I wasn't updated the man I spoke with said, "we have over 1k customers and can't give everyone a reason why their project is delayed." Very professional. I stated I would contact my credit card company and request they refund it that way and he told me to go ahead but I wouldn't get my money back. He called me back and told me it was in "everyone's best interest to go through with the project because if I do get my money back from my CC company, they'd have to take me to small claims court. And who wants to go to court over a patio cover?" Again, very professional. Bottom line, all they cared about was getting their money and ensuring they continue getting more good reviews. They also couldn't update me on my project but had time to state, "oh, I saw your 1 star review on Google yesterday and that really hurts our business." Never did they genuinely care about the abhorrent customer service I received. The only positive credit I can give is to Devin and the other gentleman who installed the cover. They were respectful of my property and even asked permission to go back into the yard when they came back to complete the project, which by the way took 2 days, separated by a holiday weekend when we were told project duration was for 1 day. Our last project install date was August 21st and the project was started on august 30th, and finished on September 6th. Overall, I do not recommend this company unless you are flexible with the company having no accountability to their own contract and being treated so poorly after paying thousands of dollars, $6,347, to be exact. read more

ShadeWorks - Patio Coverings Near Me - Boise, Idaho

Do i love the new patio cover? Yes. Was i beyond happy with the process? No... We had a quote done in March and decided to go ahead with ShadeWorks for our new patio. In March he estimated our install to be sometime in June. So we paid the deposit and waited for what felt like forever... as the days went by the install date estimate kept getting pushed back faster than we were moving forward... by June we were further from install than when we ordered it back in March... I understand things happen but i feel they could have been more honest about the waiting period. Also i called a few times for different reasons and left messages asking to be called back with my number. Every single time i never got a call. The guy would only call my husband for some reason which does not have access to his phone at work. So that was frustrating and odd... when they were finally ready in august for install they came out to drill deep holes in the concrete and then called the next day saying that they actually don't have all of our parts yet and that install would be rescheduled... so basically it's summer time with a 5 year old and 1 year old learning to walk and now i can't use my backyard because there is huge deep unsafe holes in my concrete that my kids could get seriously hurt in... when i called and explained that they rescheduled for the next week.... So yes I'm happy with the patio but i feel like there is some things that could have gone better. read more

ShadeWorks - Patio cover - Patio Coverings Near Me - Boise, Idaho

Shadeworks did a horrible job installing. Sent the following email to the company after they had missed several deadlines, not showed up when expected, not returned calls, etc: "Good afternoon guys: I'm writing because we have some issues to address with our job. We came home to metal shaving left all over our property. On our lawn chairs, in our grass, all around the pool. We have already had some injuries as a result. The chalk marks were left on the patio. The pavers were not replaced. We have been trying to get someone out but thus far have been unsuccessful. Please let me know when these items will be addressed." Then, to make matters worse, they tried to bill us for a job they did not complete. We paid our bill in full (over $14,000), except for $465, which we felt was a fair amount to deduct to cover the professional pressure washing and cleaning we paid to have done on our patio after they left metal shavings and chalk lines everywhere (and our kids cut their feet on the metal shavings). They then reported the account to a collection agency, even though they were paid over 14k and did an absolute HORRIBLE job of cleaning up and finishing the install. Absolute joke of a company when it comes to customer service. I STRONGLY RECOMMEND you DO NOT do business with shadeworks. As their name suggests, they are an extremely shady company who is happy with subpar work and terrible customer service. read more

Shadeworks recently installed two patio covers (one on each side of my existing covered porch). I really like how both of them turned out.

Installed a cover over our outdoor kitchen. We liked how they provided a diagram before construction. The cover was installed exactly as diagramed. They were competitivly priced and easy to work with. read more

We had Shadeworks do our extended patio cover in our backyard. The whole process seem to be very seamless. They were very on top of everything was sending email reminders about upcoming appointments and just weekly reminders about the job at hand. As well as the guy that came to install it we're on time and ready to answer any questions that we had. From start to finish with Jerek the sales representative, Andrew , the project manager, and Dillon and his team for install everything turned out great and we are very happy! read more

From getting an initial estimate all the way to the completion of our pergola it was a super easy and stress free process. The pricing was the best we have seen and the customer service was top notch. Definitely recommend Shadeworks to anyone looking for a beautiful, affordable patio cover. read more

Our first patio cover experience was the best. Absolutely love it, exceptional service, High quality product. Excellent communication. The installation crew worked exceptionally hard especially with the snow and rain each day. Very impressed. Highly recommend using this business. Excellent across the board! read more

My job was finished today and it looks fantastic! Shadeworks is a great company to work with. Steve lovino came out and explained everything about the project. He provided a detailed drawing and estimate. He honestly told me that they are in very high demand and that my project would not start for a while. It was worth the wait! Trevor and Anthony were so nice and did a great job with the installation. The communication was excellent. The office would call and confirm all dates, Trevor would call when they were on their way, they were always there exactly when they said they would be. The job site was always clean and organized. There was a small material hiccup that caused a delay, but I knew when they would fix it and they did. The whole process was wonderful. It has such a high quality look to it - I'm thrilled. I highly recommend ShadeWorks! read more

ShadeWorks - Shadeworks patio - Patio Coverings Near Me - Boise, Idaho

ShadeWorks did a great job extending our patio cover. Very professional, great communication, friendly, good value! I would give them a 6-Stars! Highly recommend! read more

I would highly recommend Shadeworks. They were easy to work with from Dave coming to give us a quote to the office associates and the installers. Zach and Kevin made a great team, they were prompt, had excellent communication, great customer service and I especially appreciated the clean up each evening and at the end of the job. Our patio covering looks wonderful and we are very happy with it! read more

They don't honor contracts. This is the worst patio contractor in all of Boise! Cheaters!

We are thrilled with our new patio cover. It is better than what we expected. We upgraded our posts and this made all the difference. Additionally, they went above and beyond to make last minute adjustments. Professional and organized! read more

We are very impressed with the staff, the job, and the finished product. When our patio cover was being installed the crew was respectful of neighbors, not talking loudly or playing loud music. The finished product looks great for our backyard needs. You can't go wrong with ShadeWorks! read more

Got our quote and paid half the cost of our project on 8/19/2021. Were told it may be installed by last October. Have been getting "no reply" computer updates saying our project won't begin before the end of January. Contacted Shadeworks and was given the same excuse someone else posted about the "covid' delay, and trucking issues, etc. Covid didn't seem a concern when they rushed out to give us a quote and take our deposit. The last excuse was a shortage of workers. I suppose the next excuse will be the weather is to cold in January. Probably should have gone with another company. read more

Total crapshoot of a company They will lie through their teeth and coverup and mistakes they Make during install read more

This is a TOP-NOTCH company. Wow! I'm blown away by the customer service and professionalism. The patio cover is absolutely beautiful and of the finest quality. From the beginning of the project to installation, everyone has been wonderful. The team that was friendly and courteous. If you're looking for a patio cover, this is the BEST company in Idaho to work with. Dave, Cody D.J. etc., thank you so much for everything! read more

The process was simple and straight forward. We got exactly what we asked for and it looks great! The pricing was as to be expected as well so that was nice. Bless the two guys who came out in freezing rain and still got the job done. Thank you! read more

Called Shade works for an estimate, everything was professional from the start, even right up to installation and completion, We sailed thru inspection and now have a patio we can enjoy for years. My neighbor was so impressed that he had one built as well. I would highly recommend this company. Thanks again. read more

Overall the job is done well I like the patio cover the crew was good they cleaned up where I have a problem is Trevor the foreman said he cut my sprinkler line but he would fix it so when the job is done I asked him does the sprinkler work he said yes. That was back September 2, 2020 well a week ago we blew the sprinklers out for the fall and we noticed underneath the patio where he drilled a hole to put the post in water was blowing up through The ground so there's definitely a leak somewhere. I called ShadeWorks Friday night left a message told him what it done acid please call me Monday morning I waited for several hours didn't get a call so I called them they said that the person to speak to is busy and would call me later and she did and as soon as I told her what happened she immediately started backpedaling saying we don't work on sprinklers we don't do damage to sprinklers I explain to her that Trevor told me that he accidentally did the line cut the line and he fixed it and he said that's fine I need someone to come out and look at it as she just got back peddling so I said that's fine I will contact Wells Fargo bank because I did a six month no interest financing with Wells Fargo bank in ShadeWorks so I put the complaint in with Wells Fargo they're looking into it in the meantime I contacted the insurance company that writes their business insurance and their adjuster came out and looked at the damage and after days of calling ShadeWorks to get this Trevor's take on the things he finally spoke to Trevor and Trevor told him he never told me that he cut my sprinkler line and he never fixed it. So be careful if you do business with these people they're not reputable specially when they tell things that aren't true in this case they told ally and they said that they did not break my sprinkler or cut my sprinkler and they did not fix it. Buyer beware beware!! read more

We placed an order with Shadeworks July 16, 2021 placing half down of the total bill as a down payment. The sales rep was good but when he said that the distance between the end of the pergalo would have to have a city permit for a 2 column post pergalo. If the city would not approve the permit, Shadeworks would build it anyway but not be liable/responsible if there were any ramifications, so we paid $1400 extra for a 4 post self standing pergalo. The tentative date of install was to be the middle of October. I did not hear from them other than calling them to get an update of the installation time frame, now the end of October. Then last week we received an email stating it would be the be the middle of November and another email this week saying it would be 9 to 11 weeks longer. We decided to cancel the job because we had medical issues we knew were coming up and didn't want to complicate the medical issues with waiting for a non-existent install date. I called to cancel and they said I signed a contract so there was no way they would break the contract and refund me the deposit. Their reasoning was because covid had caused a shortage of workers yet they continued to take orders. They also said they ordered our supplies but no one could unload the supplies. They have lied to us and kept our money, no understanding at all. I asked to talk to the supervisor and when I began to get upset I said would call her back, she gave me her name asking that I ask for her. When I did call her back she wouldn't talk to me and transferred me to the original sales rep. I said something about the permit and building our pergalo without the permit and he downright lied and said he never said that. I do not take kindly to liars especially when they my phone calls to their advantage as communication. So at this point we are out several thousands of dollars. I do not want to have liars do work for me since I don't know what else they would lie about. read more

Be very careful. They know the possible structural but they do not plan to solve the problems. Our patio peeks badly. When we ask them to fix the problem they refused to fix it even they knew it would happen. Let the buyer beware. Protect your money. read more

We just had a patio cover installed and we are thrilled with the finished product! It is beautiful and was installed in one day. The installation crew was efficient and did a great job leaving the patio and work area very clean. We are 100% satisfied and would recommend Shade Works to any of our friends and family. read more

Very satisfied with my pergola from ShadeWorks. The entire team was professional and the follow-up was quick and responsive. They finished my work in a day and cleaned up everything. I would highly recommend ShadeWorks. Thanks Trevor and Jim. And, Amanda too. read more