Unfortunately, due to a very poor experience with Becca, the self reported "office manager" and the person who called to schedule our blind install, we can't give Blindsource more than 1 star. When providing a recommendation for any business, whether it be restaurant, tire shop, window treatments etc, we take into consideration the customer service from start to finish, the quality of the product and ease of use, and the length of time it takes to receive the service or product. In this case, the salesperson (woman) who came to our home, who, I might add, was scheduled to come within a day or 2 of us calling, was professional, friendly and knew her window treatments. The installers were 2 men, both professional and expert at their craft. However the office manager Becca, was rude, arrogant and refused to flex with our needs when it came to the install dates. This ruined our entire experience with Blindsource, who, by the way, we called because our builder recommended them. We also spoke to Blind Appeal, who we almost went with and wish we had gone with. We waited 8 weeks for a combination of blinds and shutters to come in. When they finally came in Becca didn't call us, she texted my phone stating she wanted to install blinds the following day. We were out of town, so I asked for something 2 days later which fell in the following week. Becca informed me that she "had no installers in your area" those days so it wasn't possible to get our blinds then. I asked for a few days after that, still in the same week. Still, the answer was no. Finally I gave two specific dates 2 weeks later, she again came back with a different date than the 2 I proposed. We were becoming frustrated as we had an upcoming vacation off the mainland and didn't want the window treatments to wait until we returned. Dealing with paper shades that take two clips per shade to be held up for a period of 10 weeks is annoying, so we were really hoping to get our blinds and shutters installed as soon as they came in. After all, when we called to set up a sales appt, someone could "get to our area" within a day or two! Getting a salesperson was easy, so why couldn't getting the blinds installed be easy? When I asked to speak to an office manager, she said she WAS the office manager, yet she offered no compromise or customer service to mediate the situation. When I asked why she presented an option other than the 2 days I gave a full 2 weeks out from when she first texted me, she stated she offered me one of the days I requested, but I refused it. First, why would we do that and second, this was not true and the conversation was ALL documented over text message. I informed her I would send her a screenshot of the text I sent with dates. She responded back, "well I don't know what to say, I got a those dates." What??? There was no phone call at all, only texts- because apparently that's how Becca does her job. As we all know, text messages are a written trail of what was said, so no, Becca, you didn't "get another date" because it's in black and white and I see what I sent you. So, apparently Becca lies along with acting rude and arrogant to customers who use the business recommended to them by their local builder. I see multiple reviews stating Mark, the owner does not respond for repairs or other customer service related questions, so we're waiting for that to be next, should we need a repair. Based on the experience with Becca alone, I would not recommend this business.
UPDATE: No, Mark. You are wrong about your staff calling me vs texting and about me sending "long, irate text messages." You are also wrong about "Bekah" apologizing for the mix up. This NEVER happened. I have all the texts, and they are brief and to the point, which does not qualify as irate. There is no profanity or name calling or screaming in all caps. There is simply we were available and when we weren't and how little flexibility was offered when it came to installing our window treatments after paying you $4000. So you apparently live up to your reputation as described in other reviews, which is to say that you lie and do not make good on your promises and cannot be trusted as a businessman. I'm not surprised. read more