I have had nothing but great experiences with the Shade USA site or their customer service! At first I had a few questions about one of the products I was going to order, so I emailed them and received nothing but friendly and fast replies. I was traveling to NY for a vacation and wanted to take an umbrella so I ordered a portable umbrella that fit in my carry-on. It held up perfectly at the beach and I've used it several times since. Because of that positive experience I recently ordered a few chairs and they arrived quickly and with no issue. I'm not really sure what these other reviewers are talking about (perhaps isolated incidents, or maybe the reviewers just like leaving horrible reviews like some of their records indicate??) BUT - I have to say that I shop online quite a bit and Shade USA offered one the easiest experiences and the products are great. I would DEFINITELY order from them again and would recommend the site to others as well! :) read more

Ordered first umbrella (red)faded after 1st summer,called they replaced umbrella put it out last summer same thing it was faded,thought maybe with a company based in AZ there umbrellas would stand up to NY sun.Wrong won't buy ever again from this company read more

I can not afford to do business with company's that will not honor warranties on the products they sell. I wish I had read the comments on this company on Yelp before ordering the two auto tilt umbrellas that we ordered. Thier Cusrtomer Service sucks. I ordered two auto tilt 9 foot patio umbrellas from this company one June 25th, 2012. They arrived about a week later. We installaed the umbrellas on our patio to keep the sun off of the patio which faces west. Late in the first week of September, one of the tilting units broke. The units have a 90 day warranty. They are clearly under warranty but when I contacted Shadeusa and sent them a picture of the problem, they told me that we had kept the unit in the tilt position for too long and would replace the frame for $79.95 and pay the shipping. I only paid $99.95 for the entire unit. GIVE ME A BREAK. THE REASON WE ORDERED TILTING UMBRELLAS WAS WE NEEDED THEM TO BE IN THE TILT POSITION TO FIT THE PATIO. There were no instsructions stating to not keep the units in the tilt position for long periods of time. After several e-mails back and forth, they stopped responding. DO NOT DO BUSINESS WITH THIS COMPANY. READ ALL THE REVIEWS, EVEN IN THE FILTERED SECTION ON YELP. Obviously they have no idea abourt customer service and what bad reviews do to thier business. This review alone will cost them nore than $79.95. read more

Whenever I need new umbrellas for the yard the only company I'm going to call is Shade USA. What a great experience and what great customer service. My high-quality umbrella showed up when they said it would and I couldn't be happier with the product. A truly exceptional experience. read more

my daughter ordered us a beach umbrella with wind flaps and two chairs for our anniversary in jul 2011. the chairs arrived on time . there was a problem with the umbrella delivery but we ultimately received it. less than 2 years later , and after just a handful of uses, the umbrella is broken. shade usa said it is past the 90 day warranty and won't do anything. our other inexpensive umbrella that we have had for 20+ years is just fine. shade usa product was expensive and of inferior quality. would not buy from them again read more

The umbrella broke after three uses. Low quality. Owner offered a discounted cost plus I pay for shipping to replace it. He was very rude.

So disappointed in this company. Ordered 3 WearEver backpack beach chairs at great shipping cost. Originally ordered their chairs some years ago and were expecting the same high quality. Chairs are nothing like ones previously ordered. Flimsy and material not as strong. I called and spoke to one of the owners who said that the company was sold to Rio who is now producing these inferior chairs. She was well aware of the issues but would not make any accommodation. You can get better beach chairs from your local drugs store. Do not buy from Shade USA. read more

Do not use this company! They do not stand behind their products. I ordered an umbrella and it broke within two months. They refused to replace it or refund my money. First they denied I even purchased it from them, then they said I improperly secured it and it blew over (which it didn't), I even sent them photos of the umbrella base and pole bolted to a cement patio. The part that holds the umbrella to the pole cracked and fell down on the table. Obviously defective. The last umbrella I had from another company lasted 10 years! read more

I donot usually write review but this time I could not pass. I wish I had read Chris D. review before ordering. I ordered a patio umbrella and was given my order number, so I tracked it with UPS. Long story short my shipment was delivered to someone in another state. I called and talk to the person who said she was the owner and she was out of the office and could not tell me what happen to my package. What kind of business is this! I just want my money back. Never again. If I could I would give them a 0 rating. She need a class on how to be professional. read more

Ordered a 9' commercial grade umbrella with protexture cover, both additional cost items. Was notified of 2 week delay on the cover- no problem. Received order and was initially very pleased with the quality and look of the umbrella. After 1 month the cord wore away and broke, and not from heavy use or excessive winding. After 6 attempts I finally reached a nasty and accusative lady who made me, the customer, feel like I had mistreated the umbrella by keeping it open overnight. I requested a replacement cord or new upper half, which I had the nerve to think was under their warranty. Sent pictures and request to Mark ( an owner), but received a prompt refusal and an offer to sell me a new frame at his cost. I thought about that offer for 36 to 40 seconds, then realized a replacement probably would underperform the same way. I have opted out of future contact with this company. I will cut my losses and read customer reviews from now on. BUYER BEWARE! I'm sure some of the initially happy 5 star reviewers will sour when they need replacement for the failed product they payed good money for. This company should just sell products wholesale, if dealing with customers directly seems to be such a bother. read more

My company brought a dozen Market Place umbrellas a few years ago and because of their low prices, high quality and caring customer service, we have and will continue to use Shade USA in all our restaurants and outdoor patios. In fact, we've been so pleased with the overall experience I started using them personally for my church and my home. I especially LOVE their Portabrella for the family outdoor activities!! You'd be crazy to go anywhere else. I also like the inovative products they are always putting on their site (how do they come up with this stuff, pure genius). As for Cooper, get a life. No company is perfect and your choice of words, especially towards a woman, is completely uncalled for and unchivalress. If you call someone "evil" and "wretched" just because you were unhappy should show others why your review is unreliable and untrustworthy. I've used Shade USA for years and have and will recommend them to everyone. Keep up the great work and thanks for the inexpensive and high quality products backed up with that great customer service! read more

I ordered the Castaway Instant Sun Shelter from Shade USA and I couldn't be happier! The ordering process was seamless and the customer service was top-notch. My cabana is so easy to use and was perfect for our day at the beach. I always recommend Shade USA to my friends and family and I recommend it to you too! read more

I ordered a new poly canvas for my umbrella frame on one day and received it the next! It's perfect. Good company!

Bought the "Cadillac" of beach chairs. Advertised as having rust free aluminum frames. After 5 years frames rusted. When I called customer service told me warranty expired. I didn't t know rust free had a life span. When I complained I was offered chairs at cost. Are you kidding me? read more

Placed an order with this company for a replacement umbrella frame to fix one that had broken in a storm. My wife ordered it at 3:20 pm and it was delivered by UPS within hours the same day. Even though we are located in the same city but at opposite ends this was excellent customer service and delivery. The umbrella frame was a perfect replacement. I will definately order from them in the future. read more

The beach umbrella I ordered did have some manufacturing flaws that made me want to return it but Tammi in customer service replied to my concern and resolved the problem. I would purchase from here again. read more

This company is one of the worst that I have ever dealt with. We received and oversized 8' umbrella as a gift two years ago for a Christmas present (living in the northeast didn't use it until summer of 2010) maybe six times. Umbrella was wonderful until we used it again for the first time this year (7th time used) and the top of the pole sheared off while trying to close it. Emailed and called (yes, the rude woman was who I got on the phone) and was told that there is nothing they can do about it. I did not want anything for free - was willing to pay for a new pole but she insisted we had to get the whole umbrellas as it was one piece (which it isn't). Sent pictures and was told by a gentleman "wow, your whole pole just broke off, sorry, nothing we can do". So much for that!!!! Rude, as customer unfriendly as they come. NEVER, EVER ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!! read more

i bought a patio umbrella from shade usa and after 6 days it broke. i called them and was told that i needed to send a picture of the broken umbrella to customer service, i did that and was told that the only way for this to happen would be if it took a tumble. the umbrella did not take a tumble, we have not had any wind of any sort, we did not abuse it in any way. the umbrella wasn't made very well, the spokes were very flimsy, that's why one of them broke off! i paid alot of money for this umbrella and i either wanted a full replacement or a full refund which they refused to give me. they wanted me to pay for a replacement at their cost plus shipping. i will never do business with shade usa again! gail m. read more

Very good customer service over email. For the umbrella I ordered, it was missing two parts. They shipped me the missing parts right away, no questions asked! read more

good selection but bad customer service. i bought a beach umbrella and used it only a handfull of times. the pointy tip must have broken off in the sand so i contacted them via email to obtain a replacement. since i was out of warranty, they didn't ever bother to reply to my 3 emails. finally had to resort to online chat and they were not willing to waive the shipping on the replacement part which costs as much as the new umbrella even thought i was willing to pay for the part. now THAT is BAD customer service! read more

Lesson learned. Check Yelp before ordering products online. We ordered an umbrella from this company three years ago. It came with no issues and the product was excellent. Because the PRODUCT itself was so excellent, our friends asked where we got it and we told them. I even offered to order it for them and bring it on our vacation as a gift. In my first effort to order two umbrellas, the browser screen closed four times after I hit submit order. Since I received no confirmation emails, I reasonably assumed that the orders had not been placed. The next day I tried again and the same thing. The day after that I successfully ordered the two umbrellas and received ONE confirmation email. This part is important. ONE CONFIRMATION EMAIL FOR ONE ORDER. A week later I get four umbrellas in the mail. I call the company and leave a message. Later that day, I call back and am advised by the woman on the phone that she was "just about to get back to me." She explained that they sent two because we placed two orders on two separate days. They took the liberty of ignoring the previous four because they "must have been mistakes." How generous of them to not send me 8 more of the SAME EXACT UMBRELLAS. The woman on the phone then said to follow the return instructions online and they would refund me. In today's day and age, I just assumed that meant refunding ALL my money. I went online to complete the return form and discovered that I would be responsible for a restocking fee, would not be refunded the initial shipping cost and would pay for my own shipping back. I used the online chat as I determined that I wanted to make sure that I get all the details in writing. The "customer service" representative on the online chat was incredible rude. Incorrectly, he stated that we did receive two email confirmations despite the fact that we only received one. He disclaimed responsibility for that by stating that "we cannot control is an email is sent to spam or blocked. You also had 4 cancelled orders in the system." True statement -- they cannot control whether an email is blocked but was there some miracle that permitted their email to slide through gmail but not the next. Also, what does the four cancelled orders have to do with it? If anything, that cuts against them since it was quite obvious that there was some kind of malfunction with the system and we were clearly intending to order just two umbrellas. He then simply wrote "$20?" seemingly to imply that I was arguing with him over $20 and then accused me of "typing and erasing" in the chat box as if that is some additional crime. He was right. i was typing and erasing trying to find the words in light of the fact that I was totally unprepared for such a response. In any event, I had typed something out but by the time I submitted it, he had closed the chat. No "Is there anything else I can help you with?' Nothing. I decided to eat the money and return the stuff. That is until I got to UPS and was told it would be $42 to return. So that means $66 in non-refundable shipping for $80 in product. I will keep them instead. UNBELIEVABLE. If there is the slightest thing wrong with an amazon order, they do not even blush. I guess that is why Amazaon is Amazon and these jokers are these jokers. If anyone wants a high quality umbrella that stands up to the wind but doesn't want to get jerked around, let me know. I have two extra. read more

I am 74 years old and I ordered a beach tent and received it and carried it to the beach. I put it up which was difficult by my self. I was thinking I could sit in it and have shade instead of an umbrella. It was too hot;l There was not enough ventilation. I immediately took it down withing 30 min. withthe help of a gentlemen on the beach. I cleaned every drop of sand and folded it just like it came and called and returned it. I never got a refund and no one would talk to me about it. So, I contacted my credit card com. and they took it off until investigated and the company said it was used. Well it was for 30 min. This company is not a company who has good customer relationship. I would like them to refund my money or send the tent to me and I will sell it to somebody. I am assuming they have already sold it to someone else. I am going to give this to Better Business Bureau for investigation. BE CAREFUL WHO YOU ORDER FROM. read more

I ordered an umbrella canopy more than two months ago. I received an order confirmation and Shade USA was right on the spot charging my credit card. After two months, I wrote to them to find out when I might see the canopy. I had to wade through a spam mail blocker that repeatedly rejected my email. After getting through, I received a note from a staffer telling me that she would investigate because i should have received the product already. Two weeks went by and nothing happened. i wrote again having to once more wade through their spam filter. I received a copy of a message that the staff member wrote to someone stating that she really needed the routing number. I waited two more weeks and still nothing. I wrote again and was unable to get through their spam blocker this time. I have contacted my credit card company to have my money refunded. This is a very disappointing experience. They are either a very inefficient or a very disreputable business. read more

BUYER BEWARE! Stay away from this Website!! Believe me when I tell you that they do NOT offer reasonable customer service and they do NOTHING to help the customer resolve their issues. In May, I purchased two beige 6-1/2 ft wooden market patio umbrellas which have been in use on my deck only since June 11th of this year. The bottom portion of BOTH of the teak stained Jakaeta hardwood two-piece poles have cracked and split. Because this condition has affected BOTH umbrella poles, I believe them to be defective. I eMailed this Website's Customer Service, explaining that I did not wish to return the umbrellas but was requesting only that they replace the defective bottom portions of the two poles at their expense. Their eMail response was that they "do not have any spare poles as the umbrellas ship as complete sets from their overseas factory." After some further eMail communication, which ended up to be a complete waste of my time, their final response was a very rude and insensitive one-sentence eMail telling me that the two poles I have "are not defective". Period, end of conversation. I actually considered then calling them until I read the review from Chris d. from San Francisco regarding their beach chair. There's no way I'm going to allow myself to be further aggravated by these people. I'm just warning all you potential buyers out there -- go to another Website! You do not need this aggravation. read more

Do not use this company if you are looking for reliable delivery, customer service or the truth. Really, find what you are looking for else where. I placed an order for a beach canopy for a vacation I was taking. Ordered the canopy on Monday and payed for 2 day delivery. On tuesday I got a tracking notice that a much smaller and cheaper item from my order was shipped, but not the cabana. I called immediately and left a message with my order #. A woman returned my call a few hours later saying not to wory that my specific item was being shipped by the manufacturer and that I would "definitely" receive it by Thurday. Never came. I live chated Friday morning and found out the Cabana was never shipped. I was told that they would figure out what was going on and call me back. I never got a phone call back, but when I finally live chatted with them to see if it could be overnighted, they said no and in so many words told me to screw off. read more