Now I know what it feels like to want a zero star option on Yelp. I and my partner are tenants in an apartment building in Berkeley that was managed by SG Real Estate until about two months ago. I can safely say that they are the worst property management company I've ever dealt with. Nearly all of their staff I interacted with (including the owner) are incompetent in several key areas of being a property management company: responsiveness, customer service, and being professional. The only person who was helpful and responsive was their Accounting person, Roi, with whom I interacted only because of the frequent billing mistakes they made.
There is a long story to be told here, but I will simply list specific instances of personal experience that paint a picture of an unprofessional, careless, and dismissive company. If you can help it, I strongly recommend that you find another company for your property management needs or find another place to rent.
1. Ant Infestation - Our second-story unit became infested with ants in September 2015 and we were denied several requests for fumigation and treatment to seal the areas in the floor and wall where the ants were entering our unit. This was a problem common to at least 3 of the 5 units in our building. SG said that this was not a building-wide problem and that they weren't responsible for treating it. They also said that it was just "that time of year," implying that we should just deal with it. I can honestly say that we keep our apartment extremely clean, and that this infestation was not due to our neglect or dirty habits. They never did do anything about it and we had to wait until the weather cooled enough and the raining subsided before the ants went away.
2. Chemical Odor - We notified them as soon as we moved in (June 2015) of a strong chemical odor in our apartment and asked for assistance in testing the air for potentially hazardous chemicals. We were told this is not a service they provide and that they wouldn't "even know who to call." The odor lasted for well over 6 months and, after repeated requests, SG never provided any support.
3. Garbage Collection - For several weeks in a row, from September to November 2015 the garbage was not being collected from our building and overflowing from the bins. Our bins are in the back of the building and need to either be rolled out front the night before or the garbage collection employee comes to the back and gets the bins during pickup for a fee, called driveway service. SG couldn't figure out who offered driveway service, meanwhile telling me not to move the bins. I spoke to three different people and finally had to threaten to make a Rent Board complaint before they took action. It took me 30 minutes to call the City and Ecology Center to find out what services were available - it took them 2 months.
4. General incompetence - (1) SG changed the locks on our unit before we moved in but never kept a copy of the key for themselves so they always needed us to be home for maintenance requests. They also forgot they didn't have the key several times so would send someone out only to have them come back later. (2) They issued a monthly rent deduction for taking the garbage out (after the saga about garbage collection mentioned above), but I had to repeatedly remind them to include the deduction each month since they didn't put it into the system as a monthly recurring deduction. (3) They didn't give tenants any notice when the property owner switched management companies, which happened to be right at the end of the month, so tenants received two rent reminders: one for SG and one for the new company, and we didn't know who to pay. They could have just sent a courtesy letter saying that they would no longer be managing the property and that rent checks should be sent to the new company.
All in all, SG Real Estate consistently failed to meet our basic needs as tenants: timely service, responsive communication, and competent management. They market themselves as a Millenial-friendly company that's less property management and more cool friend who helps you out - which is good for advertising and making people feel warm and fuzzy, but it doesn't mean anything if it doesn't actually translate into acting like a friend.
Property owners - If you want a company that will professionally manage your property and meet the needs of your tenants, SG Real Estate is not the right choice.
Tenants - If you want to live in a rental where you can rest assured that the property is being properly managed, avoid SG Real Estate rentals. read more