They provided my C-Pap machine, which I appreciate. When I call, however, (this happened just today) they transfer me (even when I select from their menu). I had to talk to one person, then transfer to another - waiting over 45 minutes. I never did speak with anyone from the supplies department about my son's pull-ups today. I had to hang up and attend a medical appointment for my son. I have to call multiple times a week to get someone on the phone who can help me. read more

You can't talk to ANYONE.You are told to leave a message and NO ONE returns you call. My husband needs bi-pap accessories. His are so stretched out. Our medical group has provided them with the info needed Richard Graf read more

Haha... not the only one experiencing the sub level experiences posted here. Needed some wound care supplies for the surgical site following discharge from the hospital. They have only got 20% of the order right. We have been at them February to correct the supplies. For instance: requested-received for one month/30 days. Nitrile exam gloves- vinyl or latex gloves Waterproof tape- paper tape 1 roll Sterile gloves-one pair Sterile gauze- non sterile gauze. We've out of pocket the supplies from a local medical shop instead. This company is not capable of getting their ordering straight. Customer service is non-existent. The supply-side has their head somewhere that the sun doesn't shine. It takes about twenty four days to correct a shipping errors. Customer service calls take about fifteen minutes to reach somebody. Then they transfer to supply , which takes another fifteen to twenty minutes to reach somebody off shore in most instances. Mary was good at explaining what was happening with our order. Tip: make sure your doctor's office is very detailed in the reference code and description sent to them. Otherwise, you'll get the pickers interpretation of your supplies. My tip if $ possible: Skip this company and buy your own then be reimbursed by insurance. The headaches dealing with them is immeasurable. read more

I am very disappointed in SG HOMECARE, they are taking way to long to get an order filled for my son's Powerchair. I was told to call tomorrow for a tracking number. They also have you waiting well over 25 minutes to talk to a Representative. I have reported them. read more

Horible, I have not gotten my CPAP supplies in over 2 years. I even have to attend another sleep study with fresh prescriptions and nothing. They are only approved CPAP with my insurance and last call when I finally spoke to someone they said they don't take my insurance and hung up. Best thing to do is call phone number on the sticker at night and cuss out whoever answers because it's only thing you can do to feel better. lol read more

After about an hour there was still no response. And the hold music turned off. Feels like they just hung up and left work to be honest. The worst customer service I've ever had. Couldn't get my order right. Kept telling me that I needed approval because of a new insurance but I've been using the same insurance. Told me they needed a new order, but it's the same order. Go literally anywhere else. read more

SG Homecare - Worst customer service ever - Medical Supplies Near Me - Tustin, California

I used to order my CPAP supplies through Western Drug Medical Supply and had a much better experience. Ever since they merged with Stance Health Care Solutions, the level of service has gone completely downhill. My primary doctor submitted a prescription for a new CPAP machine. When I initially called, a female staff member told me they would get right on it. Every time I followed up, I was told they were "working on it." It ended up taking roughly three months for me to finally receive the machine. Unfortunately, my recent experience ordering replacement supplies has been just as frustrating. The clip on my AirFit F30i full-face mask broke, so I contacted them for a replacement. Almost every time I called, I was sent to voicemail. After waiting approximately 2-3 weeks, I finally received a shipment, but instead of the replacement mask I needed, they sent me a new hose and replacement mouthpiece, The shipment even included paperwork telling me to call or text when I needed additional CPAP supplies. I have left numerous messages and still have not received a return call. Most recently, I finally reached an operator who took another message and assured me someone would get back to me. Once again, no one called back. This isn't just an inconvenience. I rely on my CPAP equipment every night, and because I cannot get the replacement mask I need, my quality of sleep has been affected. The lack of communication, long delays, incorrect supplies, and repeated failure to return calls are unacceptable. At this point, I would rather order my CPAP supplies from Amazon and pay out of pocket than continue waiting weeks for Stance Health Care Solutions to respond. I gave them multiple opportunities to resolve the problem before leaving this review. Unfortunately, the service has been extremely disappointing and unreliable. Something seriously needs to improve. read more

Their service is unbelievably cruel and torturous. Their customer service is nonexistent. They have no concept of what a delivery window is. They are oblivious as to where their own drivers are, even though they employ and dispatch the drivers. So, they just lie! I spoke with three separate customer service reps today. 11:27am "driver will arrive around noon to 1pm. 1:30 pm driver will arrive between 3:37 and 4:30 pm. 4:57 pm driver will be here before 6:00 pm, and to add insult to injury, the Customer Service person Corrine had the tenacity to deny my prior inquiries were made. I'm sending screen shots of my phone calls to her boss. I hope she gets fired! They have no business in the medical field for any type of service much less desperately needed medical equipment. They should be shut down for any new orders until they re-organize and get their act together. read more

My parents came here and had a horrible experience with one of the respiratory technicians not 1 time but 2. I initially gave them the benefit of the doubt the first time, but when it happened again, in Dec I was livid. I got on the phone after hearing what happened from my parents and my mom notably upset and tried to reach out to someone immediately. After some back and forth and people trying to avoid accountability and redirecting my phone calls like a bad game of ping pong. I was finally able to speak to a manager named Veronica and sent corporate an email documenting everything that Jamie did to create a toxic space for my parents that very day. I won't go into detail here, but they know what their employee Jamie did and it came out that this particular employee has a history of this sort of behavior. that is not acceptable, and she's lucky I wasn't there to witness it firsthand. When working in healthcare and dealing with a vulnerable population, it is essential all involved come with a level of professionalism, training, bedside manner and patience needed to effectively make sure these patients are properly addressed, treated and most importantly protected. If you cannot deliver on these basic descriptions then YOU DO NOT BELONG IN HEALTHCARE, NOR DO YOU BELONG WITH DEALING WITH PATIENTS! Period!! I made sure I came to the appointment with my father that week after making arrangements with Veronica and made sure Veronica from management knew I was coming and if that tech Jamie was there, hell was going to be made. She better hide, and I wanted another tech to see us. No exceptions. I can be the nicest person, kind, and forgiving. People have bad days, its normal. However when the behavior continues again, that becomes unacceptable to me. I have zero tolerance when it comes to mistreating others, especially my parents or anyone in a state of vulnerability. When that happens ;this healthcare professional becomes proactive and protective of all. I don't care if I look like a bad guy, labeled difficult or a karen. It's the right thing to do. She was conveniently "off" that day. Instead, of coming in hot, I came in cautious and was pleasantly surprised by the level of professionalism and attentiveness that our respiratory therapist Azita provided. Come to find out, she is part time. I wish she was full time Azita's patience with allowing my father and I both to have a safe space and allotted time to try to figure out what apparatus would work for both of us was extremely valuable. She was kind, she was patient, she was respectful, and she was professional. These are qualities that each member of healthcare should possess when dealing with patients in every sector. Whether it's in the hospital or outpatient. This is where the 2 stars come in. This review prior to our interaction with Azita would have been a -3. Let it be known that healthcare professionals ALL TALK TO EACH OTHER. If a facility that they send their patients to treats their patients poorly, you better believe that they will all hear about it and when the times come for contract renewals to come out, those facilities will lose money, lose their contract and will hurt their bottom lines and those Healthcare Professionals will send their patients to competitors . It is in their best interest for S&G HOMECARE to remove bad apples who are on their teams like Jamie that go against the value of the quality of care that patients are being given, and to bring in people like Azita to retain their branding and their clientele. The girls at the front desk like Arleen who were there that day I was there and the day my parents had their interactions are gems. I can understand trying to keep the peace when coworkers lose their damn minds, but let it be known, I take names, and i document. S&G i hope you addressed the issue at hand and keep better respiratory therapists on your teams who allow a safe space for all to visit. Speaking with other patients that day , it is ironic that at least 4 others also had issues with the SAME tech and had to come back again to the center 3x to get proper treatment. You cant make this up. Azita, you are a gem and I wish you all the best in everything that you do! I hope HQ appreciates your value. read more

Lol....what do we have here a bunch of new vocational medical assistants who just graduated and cant answer the fkin phone??? Ridiculous!!! Best believe i will call the state for not answering my calls.....we have people that need attention!! Are they collecting a state check???because I will make sure this company gets invistigated.....ghetttttoooo asf! read more

I have been trying nto re-order my diabetic supplies for a month. This company has no customer service at all and they lie about things just to send you to another department. Like others I have been put on hold for hours just trying to get supplies. Now I am out of supplies due to their incompetence and they will NOT do anything. I begged just to place my order on-line but they only have their on-line system setup for billing payments not orders. I have no idea why my insurer wants me to use them. Ridiculous company in all respects!!! read more

An absolutely frustrating experience! I tried to get a live person on the phone in order to order my CPAP. Supples. Their phone system has you wait for several minutes, then sends you to voicemail!!! I then tried to order on their voicemail twice and gave them all my contact information. Their voicemail said I would be getting a text confirming they got my order. I never received one. I was with Apria before, and now went back to Apria. Guess what? I got my supplies right away!!! read more

Omg I have been waiting for service from this company for Ever! How do they even stay in business?No service and the service that you get is slow and horrible.It must be just one person working in this location waited on the phone for thirty minutes..I want my ONE STAR BACK!This company doesn't even deserve the free star.Read everyone else's reviews they're all saying the same thing.How can we heal right?If we can't get our equipment.Please help us I give this Company a negative Star. read more

SG Homecare - Medical Supplies Near Me - Tustin, California

This company is horrible I've been waiting for them to call me almost 2 months they don't answer the phone all their phone numbers goes with the same phone numbers whoever wants to get their shoes for their family do not go to this company I cannot reach anybody to get my husband shoes horrible service read more

Now called Stantz somethingorother, SG Homecare has been consistent in one thing and one thing only; terrible customer service. I've been a "customer" of theirs for years and it has regularly taken weeks to get a functional outcome after repeated calls to their representatives. Just today I've called five times, been dropped twice, and sent to voicemail twice, the second time when I asked for a supervisor. I require a CPAP for my sleep apnea and have now been prescribed a BiPAP since my needs have exceeded what the CPAP is capable of safely providing. As I've said, I've been at this for weeks. Yesterday I finally received notice that a shipment was on its way. Did I get my new BiPAP? No. I got a pack of supplies. A mask, a hose, an extra nasal pillow, and some air filters for my existing CPAP machine. As you can see from the other reviews, this company is atrocious and this kind of irresponsible behavior is contradictory to their proposed mission of providing life-saving medical products. Utterly shameful that this is what we get in SoCal. I've now been on hold for 1h and 11m. Oh, and a 16% positive experience rate is criminal. read more

SG Homecare - An image of my iPhone sitting on hold with Stantz (formerly SG Homecare) for well over an hour. - Medical Supplies Near Me - Tustin, California

Incompetence, have been approved with them for over 2 weeks but they still have not "created an account" for me.

terrible company ZERO star. They don't deserve any stars. they don't care and very unprofessional. the only good thing was DAVID our driver. David 5 stars. He was very sympathetic to our situation and very helpful and kind. He was very professional; cannot recommend him more. read more

Wait time the over phone is horribly long. here to order supplies for my mom. but thru all healthcare needs company I've experienced, this one is the worst. read more

Their customer service is lacking- left on hold for long periods of time and no one comes back- transferred and to the respiratory department and no one picks up there. I have to call multiple times to follow up on medical equipment shipments. I'm told that someone will call within 24-48 hours and no one does and I call back after a week. I'm told shipments are Tuesdays and Thursdays and it only takes a few days and then I'm told, that's not true. I'm told a therapist will call me back within 24-48 hours and leave a number to call back if I miss them, but that's not true either. What's the truth? This is about medical equipment and my health- it's ridiculous how stressful that make the process. I'm still waiting on equipment for 2 weeks- they said that they can't find the tracking number well, maybe that's because you never shipped it!!!! The therapists? One told me that I needed to use my equipment when my brain is on- Me: oh, you mean when I'm awake to practice. Therapist: No, when my brain is on. Me: Sir, my brain is always on otherwise I would be brain dead. Therapist: You just don't understand what I'm saying. *Obviously* Sad but true story and this guy was being paid to talk to me!!!! read more

I literally HATE this place. We ended up cash purchasing my husbands CPAP last year, because our insurance changed and they were demanding the machine be returned while we waited for new insurance approval. So we bought it. I drove out today to get a replacement NOSE PIECE!!!! And they insisted on a new prescription. I told her I would be paying cash and not using insurance and she refused - demanding a script. So to get a stupid piece of silicone to shove in a nose, he's expected to take time off work, see a doctor for $100 plus copay and then order? Guess what I did - I walked out to my car, went on line - and bought one from CPAP Supplies directly (1-866-298-6482). What a ridiculous set up this place is. No wonder they have a 1 star rating. BEWARE!! read more

I don't know how this place stays in business. Endlessly on hold, most times the hold hangs up on you before you reach a live person. Months to have the simplest orders filled, good luck getting a human. F grade. The bedtvyhi g that could happen git the health of the community is for this place to cease. read more

If you find yourself in a predicament and have to do business with SG Homecare run the other way! I work in healthcare and deal with many fantastic companies. SG Homecare is pathetic. Whether it be waiting two months for a standard wheelchair and now going on my fourth month waiting for my electric wheelchair. They send me supplies for wound care even though I don't have a wound care for anymore. I keep having to call them every month and calling them is pure hell constant cold transfers, long wait times and employees that really don't have an idea what's going on. If you want to do what's best for you and your elder adult in your family ask your insurance company who else you can go through. They will make your and your family's life a living hell and hold your credit card hostage. Even having to come to their physical location in Tustin was very sad. Their own employees told us that they too hate calling other departments because they don't have direct lines either. SG Homecare get a clue your employees even say how bad you are read more

Not a good first impression. Realizing I'm not the only one put on hold for a ridiculous amount of time per other Yelpers. Will be changing suppliers as soon as the order arrives. read more

SG Homecare - Hold time 30 minutes and counting. No good. - Medical Supplies Near Me - Tustin, California

Been dealing with this company fo about 10yrs, the worse service I've ever encountered, every time I call it takes a minimun of 30 min. for them to answer then to top it of I'm transfered to numerous people, hate thyem I wish my health insurance could find a different provider. Amen read more

I could rant about this company for hours but I will make it simple. I have been receiving CPAP supplies for 15 years with absolutely no problem until 2 years ago when my insurance changed the supplier to SG Homecare. Since then I have not had one satisfactory delivery. I have frequently had to purchase my own supplies from Amazon. If you have a choice of a provider, give this one a miss ! read more

Reading through other peoples reviews validates my experience with them. I think in the 3 years we have used them we have gotten one or two recurring orders correct. When you call the calls often get dropped. When you do get someone you feel like the call is just going in circles. Today I attempted to talk to the customer care team member but all she wanted to do was transfer me. I think their lack of urgency in shipping orders that have been: a) labeled "urgent" by the Dr., b) approved by insurance, and c) processed is negligible. Many times when I call to follow up on my order they will say "it looks like there was a problem with insurance but it is all clear now" and a week later "it looks like there was a problem with...." over and over. Question: If there was a problem with insurance why not follow up with me the insured or insurance. Instead they just let it slip by. read more

The instructor (Jamie) is the wrong person for the position as an instructor!she belittles patients who have questions,she talks to the patients as if they are children,she's very bitter,definitely not a people person,don't ask questions because it's a sign of aggression! I was kicked out of the class because I was asking her questions,if you don't like your job get another one,just because you're having a bad day doesn't mean you can take out on someone else! read more

This company came through for me. After several phone calls and some agony, they replaced my decrepit old oxygen condenser with a new unit. Thanks to Chris the driver for delivering it. read more

Customer service is awful. Called 4 times and each time got different answers. Don't do business with them!!!

I did not know any company could be this inept. After four phone messages and five emails from me over the last two weeks, they have not attempted to assist with my very simple issue. It is a big deal to me and would require an unskilled minion to handle. I need a new headgear piece. Mine is older than recommended and causing leakage so loud that my terminally ill husband cannot sleep. We have a one-bedroom apartment, where is he supposed to go? They seem smug to be unreachable, and they enjoy ruining people's lives. Minimum wage employees need that for their egos, I guess. read more

I was scheduled for an appointment to get a knee brace. I never received any communication like rescheduling or reminders of my appointment. The only message I received was to schedule my original appointment. It didn't even identify what the company name was. Only an address. I was 15 minutes away from leaving for my appointment when I got a call having to reschedule for 2 weeks because they didn't have the brace I needed and had to order it. Plus I had to pay for my portion of the brace during that call. It was a horrible connection was well with a felt of several seconds making me think no one was there and constantly talking over each other. I hope when I finally get there, they're more professional, but not counting on it . read more

Phone rep told us to show up without our equipment for a mask fitting. Got all the way out to Tustin only to find out that said mask fitting requires your equipment to proceed. Not happy about having to spend another day to take care of what should have happened today! read more

This is the worst company I have ever worked with. I had a sleep study done three months ago, and I am still waiting for my supplies. They had strict instructions of where to mail them and they chose to mail them to the incorrect address. I have been waiting for my supplies for three months. Every time I call, I get a different excuse. They do not care about anything, except for collecting their paycheck They tell me they'll call me back after they speak to "leadership." There is obviously no leadership at that company.. I have never yet to receive a call back. Meanwhile, I have severe sleep apnea and they will not send me my Supplies until they can find the lost package which they sent to the incorrect address. USPS says they returned to sender and they are claiming they have not received it. Absolutely HORRIBLE company. read more

This place has horrible customer service. My husbands cpap broke (4months old) couldn't get an appointment so we did a walkin. Been waiting over 2 hours to be seen. Their walkin appointments on Friday's has only one therapist. read more

Horrible service. Absolutely zero customer care. They say they are understaffed therefore equipment issues are weeks away from getting an appointment. Unfortunately I am stuck with this company through insurance but be warned. They are terrible. read more

If my Insurance took another DME. I would be happy SG does NOT keep their clients updated and they take their sweet ass time getting back to you and getting the supplies you need. I wish I had different opinions!! read more

4 stars for the company at times your asked to leave a message then I get no return call. the exception is I got a representative her name was (Tracy B 5 Stars) for her, easy to communicate with and knowledge of my concerns. read more

Worst company. So many 1 stars. Every time I call, I get told something else completely different, whenever Im told for sure someone will call me back no one ever does (happened countless times), sent wrong products, have to call countless times to get something done. Please SG look at all your bad reviews and DO something to change this. No one wants to deal with this treatment while they are going through medical issues, read more

Terrible!!!! Never answer the phone which is just as well because when you finally get to talk to someone they are impolite and of no help whatsoever. Never deal with this useless company!!!!!!!!!!!!!!!!! read more

This company is an embarrassment to be honest with you all. The service is nonexistent. They sent me tubes that I can't use with my son's g-tube so I haven't been able to feed him. Thankfully he eats by mouth as well but the supplemental tube feeds are necessary. i got hold of billing. They sent out an email to the supply team so at least one of their departments is doing its job (and apparently the supply department's job also). I'll update my review if I receive a call back. Otherwise, I'll be begging our insurance company to go with Shield. This company has been nothing but problems for years, but it's even worse now that SG home care has taken over. I was hopeful because Western sucked. Don't be fooled, it's still awful, it just has a different logo now. read more