I been living in the area for over 20 Years and since I was kid; I always been around cars and have a great understanding of how complex and difficult it is to do manual labor on cars . I recently break a wheel stud on my 2013 Acura TSX (bought it from the dealership as a pre-own in 2015) on the front passenger side. And honestly speaking it not too difficult to repair it if you know what you are doing and have the proper tools; anyways I came across the shop when driving by and saw a 2013 Dodge Charger Hellcat inside the shop being worked on. So I figure to ask for a quote since that car isn't your typical Honda or Toyota to be worked on.
Timmy is a well spoken man and down to earth; he was transparent and clear on what it would take to todo the job. I drop off my car the next morning and he promised that if any thing came up he would give me a call.
So an hour later he called and explained that due to the axle arm design of that vehicle it made it nearly impossible to get into the broken stud without disconnecting it completely; and so that he need to increase the price for labor work, but promised that he will still have it done by day's end. So by another hour and half later he informed me that the car was ready and that I could pick it up; even notice that I had a new set of lock nuts in my truck and offer to install them since I was missing a nut for the new stud.
When I picked up the car he was very attending and even admired how clean and well maintenance I had my car all these years; even saying that for a young man that I am, it surprised him that I didn't have it tricked out. He also mentioned that the team noticed my rear wheel nuts were a little loose, so they decide to not only install the new lock nuts but to also property expect my tires and make the necessary adjustments to secure that my nuts weren't loose or if my studs were damaged for driving it loose.
Overall my experience was very high and want to point that the management are professional, the shop is very clean, and the price was exactly in the ballpark of what I expected to be for the labor, the time frame was under a couple of hours. I generally don't do yelp reviews; but again for a mechanic shop that generally could have a stigma for over the head prices in that kinda of work force, it is worth the review in hopes that others can acknowledge their work and expect the kinda of service you can get if you know what needs to be done. I'll definitely will return for any other maintain works or repairs needed or even recommend others to seek their services. read more