BUYER BEWARE!!! Do not trust this printer! I paid 50% down payment on a fairly large order. They sent unprofessional proofs and took 3 months to let me know they cannot deliver! They promised refund, which did not happen- I had to claim it through my credit card - yet to be finalized! read more

We never received our order and were charged twice. No response from Jay Mogul or Delia or their Accounting Department. We are initiating legal proceedings to recover our funds. read more

BEWARE!!! This company is a scam. I ordered $1800 worth of Tote bags. I even reveiwed everything over the phone with the owner, Jay. I received an email from the accounting team. Then, after a month of not receiving my order, I started reaching out for a response. NOT 1 RESPONSE FROM ANYONE.... not the owner, not production, not accounting. I had to dispute the charge with my credit card. I really tried to use a local shop, but a complete waste of time. DON'T USE THEM! read more

Oh how I wish I had read the Yelp reviews before placing this order! I had used them in the past and was very happy, so had no reason not to trust them. I placed an order for 3 items, 1000 pieces each. The first item finally shipped after not having communication and no answers to my emails or calls. Nothing on the second and third items. After several weeks and calls and emails the second item finally shipped after excuses that the art was taking longer because it was two sides, but the approval of proof was for only one. The third item I have never received. No communication. I paid in April and it's now almost the end of June. DO NOT USE THIS COMPANY!!! They are very unprofessional and should not be in business. I'm having to refute the charge with the bank and will report them to the BBB and review on Google also. read more

We had previously ordered from SF promos for an order which they fulfilled without any problems. So, when our organization had another apparel order ($400), we thought we could rely on Jay and SF Promos. We ordered approximately a month in advance and paid for the items shortly after receiving the estimate. After not hearing from SF Promos for 2 weeks after paying, we reached out and got a roundabout response saying we will get back to you. They did not get back to us. After 3 more reminders, as the deadline closed without any indication that the order would be late, we were told that the order was on the way -- without a tracking number. When we finally received the tracking number and looked at the shipment information, the shipment was sent after our expected receipt date. There was no communication from the SF Promos about this proactively and we only received a response after several emails. This was a time sensitive order so I had ordered it in advance of the event but it still did not make it on time, without any help from SF Promos. When asking for a refund, we had the same type of response; several messages from our side without any responsibility taken from the business. I had hoped to support this Bay Area based business and hoped to recommend them to other organizations. I do not recommend SF promos -- buyer beware. read more

I supplied SF Promo with cutting boards for a veterans organization. As a disabled veteran myself, I was happy to provide this service. Unfortunately, SF Promo has refused to pay the invoice even when placed in collections. If you are a supplier for SF Promo, I highly recommend that you avoid doing business with them. read more

We used SF Promos numerous times over the years without issue, however I placed an order for backpacks back in February. It totaled $1,500 and still have not received the backpacks. I have reached out many times and no one responds to my emails. Unfortunately, we are also one of the unlucky ones where they took our money and we will have to dispute the charge. Stay away! read more

I work for a well-known federal govt agency and in Jan 2023, our procurement team placed an order for dozens of glass paperweight globes as gifts for our employee awards program. It's been 4 months and still no product. We've made countless attempts to reach out with multiple promises from Jay and Derrick that the items "would ship next week." STILL NOTHING! At this point, the procurement team will have to initiate legal action against this company to pursue a refund. DO NOT DO BUSINESS WITH THIS COMPANY. read more

After ordering merchandise in November of 2021 that never came in, we were owed a refund. at first they answered my messages and then when it was clear that I just wanted a refund. My emails have been unanswered now for months. Same as other reviews, they said they would give a refund but never will. I have chatted, emailed, chatted, emailed for months. 1,152.49 dollars owed and it will never come. Not sure how they are still in business. So sad and will definitely not order from them again. There is a common theme with the review, if there is an issue or error on their end -YOU WILL NOT GET YOUR MONEY BACK. They are only responsive when they take the orders and your credit card and charge it. There are dozens of similar reviews. Shame on you SFPromos! read more

SF Promos does not pay their bills and will not respond to emails. Do not do business with this vendor.

DO NOT USE THIS COMPANY. THIS IS A ZERO STAR REVIEW. Ordered pens in September and never saw them. Made multiple requests for delivery or refund. They ignored and ignored. Had to threaten a lawsuit. This is the second time this happens. They take credit card charges and just sit on the money until they have enough to refund. It's basically a pyramid scheme. Their behavior borders on the criminal. STAY AWAY. read more

The Tshirts look great! Thank you for your professionalism and commitment to quality. It is greatly appreciated! Jay was communicative and easy to work with. Highly recommend read more

SF Promos - Customized Merchandise Near Me

I have worked with SF Promos for 3 years now and prior experiences were good but this last time was just a horrendous experience I had to update my review. I ordered over $3k of various marketing merchandise for our company to use for a trade show. None of the items were what we ordered and it arrived after the confirmed in-hand date so of course we did not have it for our show. We returned the items, they received the items, and then....nothing. They stopped replying and not one person would contract us back. I had to take it upon myself to dispute the transaction and retrieve our money back myself. What kind of company runs like this? Very very sad and would recommend others to be aware! read more

I worked with Jay and team on several items for my company. They all came out nice and followed my design requests. They also arrived quickly. Much appreciated! read more

I wish I could give Jay less stars. Our first and only transaction with him left us with no product (returned to SF Promos for an agreed upon refund in Oct 2020) and out $800+ with a BBB complaint filing. Zero responses from Jay for the last 7 weeks after months of 'don't worry, the credit is pending', the equivalence of 'the checks in the mail', he stalled just long enough to exceed the AMEX dispute period and then crickets. Now we have to result to legal recourse to try and recoup the money he kept. Hoping my taking the time to leave this review saves some other small business from the same fate. read more

This place is beyond amazing. I had virtually no turn-around time and they went above and beyond to make my order happen with quality merchandise and workmanship. I wish I could give more stars.... read more

Great to have a local company to do our promo stuff! Water bottles were a hit. Great job

Terrible communication on deliverable's despite a good first order. First order was a smaller batch of custom pens - Ordered, paid invoice and received our pens no later then 4 weeks later (That's a decent, and typical turn around time for a small batch of logo pens)... Then a few months later we make an attempt to place a second order (far larger order monetarily speaking). 13 weeks have passed and I've yet to hear back from Jay Mogul or Derrick (the 2nd person who picked up my order no.) I've since requested a direct refund of $606.56 for a 13 week delay in my products and not one single email exchanged, not a single update. That's simply not the way to run a proper, upright business. Its simply unacceptable to have to ask 5 times in separate emails (spaced out accordingly). read more

Had a great experience working with Jay and his team the first time out second time much bigger order the sent Something that was supposed to be as good as the yeti's we ordered seams didn't match terrible look to the tumble by the way we ordered Yeti bottles. Then they didn't want to give a refund but then finally agreed to but we still haven't seen it it's now seven months later. read more

Since my last review, and new owner changes - SF Promos has made an effort to make up for the services they provided us. I can update them to 3 stars since new management does accept the fault that we experienced and does understand that customer feedback is important. We accept the apology! Thanks SF Promos read more

I am seeking a refund from SF Promos who have apparently gone "dark". I received online quotes for PPE masks with a company logo printed on them and SF Promo had a good price. I proceeded to work with the sales rep, Jay Mogul, 415-272-2892, Jay@sfpromos.com. He sent me a proof of the logo printed on a mask measuring 2" but when the masks were delivered, the logo was barely visible at .75". I complained to Jay and explained and showed him a photo of the masks that was delivered vs. the proof he sent me. He referred the matter to "his production dept." After a week I emailed him asking for an update. He said he referred the error to his "accounting dept." I followed up with an online chat via their website because Jay was no longer answering my phone calls or emails. Whoever wrote me back stated that Jay was traveling. Do not use this company. I am sorry that I did not look further into them. I filed a complaint with BBB. read more

SF Promos - Here is the proof that SF Promo sent to us. - Customized Merchandise Near Me

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We used SF Promos for the 2nd time this year and, again, they were professional, communicative, and easy to work with. We'll be a repeat customer come awards time in 2020! read more

SF Promos has been very professional in handling our order for gaitors and bandanas. We had them custom made with our logo of which they look amazing. Our employees are very proud to wear their new logo swag. Thank you for being so prompt. I will definitely order again from SF Promos. read more

This place is amazing...I had an extremely short turnaround for tote bags and they made it happen. They even got their Los Angeles factory to create the bags and had them shipped to the location within deadline. Customer service was great, they sent over proofs in a timely manner. Thank you so much for your assistance, it's been a huge help! read more

we Ordered Mugs for our company a week ago , AMAZING JOB!! Fast delivery ! Looking forward for More Business with them . read more

The first time we used SF Promo's earlier this year we had a good experience considering the product we ordered did not come out expected. Jay was able to give us a credit for the full amount that we paid. However, when it came time to make another order for another trade show, everything went downhill. I emailed and called several times to place an order and it took them at least a week to respond back. Jay had mentioned he was out of town and he passed over my request to DJ. DJ took forever to respond and when he did he said " DJ AttachmentsSep 26 Hello Gabe, I apologize for responding late - thank you for your patience! To put in this order, I'll need three things from you in this order: 1) An attached file with the logo you'd like imprinted on the tumblers 2) A shipping address to send the finished products to before 10/6 3) Payment info after you're satisfied with a proof If there is anything else you need, or if you have any questions, let me know. Thanks, DJ Masood Production Team Specialist SFpromos.com 925-354-5424" I responded back right away and on Sept 30th DJ sent me a proof. That was the last time I heard from anyone. Our trade show was on October 8th and I called and emailed everyday from Sept 30th for a status report. Let's just say that we ended up at our trade show with no giveaway item and up to this day (Oct 14th) I still have not heard back from either Jay or DJ. Do yourself a favor and do not use SF Promos. We thought that since they were local we would be able to get things quicker but I was wrong. read more

Jay was wonderful! We were in a huge rush to get a bunch of promo prizes in time for a large event we were going to. He was very prompt in his communication and bent over backwards to get everything to us in time. The pricing was very reasonable and the selection of products was huge. We were very pleased with how the products came out and with the level of service we received. We will absolutely be returning to purchase all of our promo products from them in the future. Thanks again, Jay!!! read more

Don't ever use these guys! As an oversees agency acting on behalf of a large global telecoms company, SF Promos were absolutely dreadful. Placed an order, paid upfront and received only half the order. Order placed Sept 2019 and I have not seen the rest of the order nor received a refund since even after daily email and telephone calls to Jay, Derrick and Accounts. SF Promos do not have the decency to return emails or phone calls. I have never worked with such an unethical company. read more

Great product selection and customer service! SF Promos is our go to for business orders. We recently placed a large order for our upcoming business seminar, and we are very pleased. Per usual, everything is good quality, looks as described and arrived in a timely manner. Jay and Derrick are very responsive and helpful. I highly recommend SF Promos! read more

SF Promos is one of the worst companies I've ever dealt with. In March of 2015 we placed an order with these guys and were assured that our merchandise would arrive two weeks later. Not only was our order late but we received less than 50% of our product. They claimed that the rest was lost, but we never received a tracking number for shipments. After a couple of months of back and forth communication we were prommised a refund for the undelivered product but as of July that refund was never issued. There are plenty of other companies you can use for promotional items. Choose one of them and stay as far away from SF Promos as possible. read more

Don´t even try! After 2 months we are still waiting! We have had the worst experience ever with this place. We asked for promotional T-shirts and Mugs for the orientation of a university graduate program. Jay promised everything would be delivered the first week of August if we paid immediately. He wrote insistently for two days to get the payment. When we made the on line payment, he just vanished! We got the T-Shirts ONE MONTH LATER, without any apology or explanation. Since then we have been waiting for the mugs, and he just delegates responsibility to another department head (Derrick). No answer so far and we're considering taking further actions. It is frustrating not getting any answer or solution to this problem, and we are still waiting for our mugs. Do yourself a favor and DON'T GET INVOLVED in a situation that has been beyond egregious and negligent. read more

DO NOT USE THIS COMPANY - EVER!!!! We ordered water bottles from them back in May for 2014 (it is now February 2015). I sent a mock, asked over and over for a proof, they would not send it. The water bottles were printed wrong. I had to ask 4 times for a receipt for the purchase price. We returned the bottles for a re-print. They NEVER reprinted the bottles after asking over and over we finally asked for a full refund. They now refuse to respond and have $3,982 of our money that they refuse to give back and will not respond. I CANNOT STRESS HOW TERRIBLE THIS COMPANY WAS TO WORK WITH, particularly Jay was difficult and non-responsive and failed to deliver or refund our money. read more

Jay was able to move mountains to get us our custom glasses in an impossibly short turnaround time. They also were easy to work with, and they converted the file we had to the correct print file so we didn't have to spend the designer's time. They're lifesavers! We ordered a design silkscreened on to glasses. In the past we've had glasses etched with our logo. We really liked this effect of silkscreening white paint on to glass more than the "faded" look you get from etched glass. SF Promos did this with no smudges, and it looks really nice. read more

I do not often give reviews but I had to for this company. What a great experience! Jay was most helpful! When the product I wanted to order was not available in the color I needed, I selected another one that was not as nice. Jay helped identify a better product and kept the price reasonable. He was very attentive to what I was trying to do and understood the cost constraints but also wanted to provide a product that reflected well on our organization. He did that and more! If Jay is an indicator of the high quality of service SF Promos provides I recommend this company to anyone needing promotion items. I will definitely use them again. read more

Jay is AMAZING! He worked so quickly to get my last minute orders done on time. He kept me in the loop the entire time and made sure to check in with me. The product turned out great and the mobile sticky wallets were a huge hit at our last show. read more

We have used SF Promos for the last several years - at least once or twice a year. We've ordered customized blankets, power banks, fleece jackets, beach mats, camping chairs, etc. Jay has been amazing to work with. Our orders have always been delivered on time and at the best possible price. Our staff have enjoyed the quality of the products. We will obviously continue using SF Promos :) read more

The turn around time, service, and end product can't be beat, this is the easiest time I have had procuring uniforms for my business. Additionally the assistance that I received throughout was second to none. read more

Ordered fidget spinners for my company. Communicated with Jay for pricing and production with ease. Got the shipment today and they are a hit with my customers! Will definitely order from them again! Thanks SF Promos Team! read more

ok....we gave them another shot and thought all was good..until we got the order one week late and the wrong color! I will say some of the staff their do try their best ( Derek)...but there are others ( Jay) that just don't seem to make customer service a priority. So it's best we just part ways. read more

Easy to work with, thank you for rushing our order for company event. Will come back in future.