Untrustworthy - NEVER TRUST or USE SERVICE!!! I was in town for the holidays with my family when…read moremy car wouldn't turn on so I had it towed to Rocky Top Ford Service thinking the Ford dealer would be my best option when from out of town. The service department lied and said that 3 parts failed and I would need to replace all at the cost of $2200. (Module, fuel pump and high pressure pump). Im mechanically inclined and didn't believe them. Well I'm glad I didn't, all I need to replace was the fuel pump which the part at their cost was $800+, I got it from a parts store for $300ish a replaced myself. Saved $1800 by not falling for their bs. They figured they had me by the b*lls since I was 600 miles away from home and tried to get me. Scammers. This is the type of service department that gives dealerships bad reputations. I was ready to pay for a pump, but to tell me it was both pumps and a module when infact it wasn't is disgusting and I feel bad for everyone who ever uses this service department as I fear they're all being hustled, even if it's for an extra $50. Run.

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Great people to do business with…read more Good deals good services Friendly people Ask for Marvin if you're buying, he'll steer you right

Substandard service all the way around…read more Sad that they don't care about their customers. Not really. No proper greeting. No thank you.

WARNING: Do Not Do Business With These THIEVES!…read more We are a transportation company that was hired to transport vehicles for this dealer. We fulfilled our contract, picked up and delivered the vehicles on time, and everything went smoothly at delivery with no complaints whatsoever. Yet, these dishonest people had the audacity to STOP the check without reason! We've done our part and provided quality service, only to be met with unprofessional, shady behavior on their end. This is a textbook case of theft, and we will be reporting them to the proper authorities. DO NOT engage with this company. They have shown they cannot be trusted and will try to cheat you. Highly suggest you steer clear if you value honesty and integrity in your business dealings.

After having some time to calm down and reflect I can write an honest review on the experience my…read morefamily had with Right Price Auto. If you want an agent that is great at her job, NOT pushy and willing to do what she needs to for you by all means please ask and go see Brandi, she was hands down great and a solid 5 stars. Then why am I giving this review a 1 star review then you ask, well that would be because the owner/manager doesn't keep his words when you make a deal with him on the vehicle. Approximately 2 weeks ago my mother purchased a car from this dealership. She loved the car and what features it had except for one thing, the tint percentage that the car was in. For her it was just way too dark. I am talking drug cartel can't see the person on the inside let alone any car coming up on you from the outside dark. It might be the match for others but not for her. When my mother went to the car lot she told them straight out she doesn't like pushy agents and she knows exactly what she was looking for: A Ford explorer, close to her previous explorers age so 2015 or newer, 4x4, heated seats, towing, you know the common works for the newer cars. While working with Brandi there was a gentleman present with her that asked my mom what it would take to make the sale as they had cars to move around. My mom was very forward she said she likes the car but not the darkness of the tint so she would like that removed of the front. The manager/owner said no problem we can make that happen. This is where my 1 star review is going to come to surface. My mom put a deposit on the vehicle and they scheduled the car for the tint to be removed that Wednesday. We brought the car back Tuesday night for service Wednesday. When we dropped the car off she spoke with a couple different people letting them know that she really needs the tint off the front of the car but wouldn't mind it taken off the whole car. On Wednesday about 4/5 p.m. my mom received a call from Brandi telling her that her car was done, BUT they only took the tint of the windshield ONLY. My mom was explained that if they took the tint off of the all the windows Brandi would not have received her commission. That there was no profit in them taking the tint off of all the windows. When my mom arrived at the car lot, they told her they could take the rest of the tint of for $150, or she could remove it herself. Don't get me wrong my mom is a fully capable woman and as never allowed anything to stop her. This however really pisses me off. Hey Right Price Auto, my mom bought your car out right $14,000 flat with tax. No BANKS, NO LOANS, NO WAITING ON APPROVAL. You had the check the next day in hand when you provided her with the key, with your word that you were going to take the tint off of the front of the vehicle. Now I have talked to multiple car fanatics, car mechanics, tint specialist, questioning them on what they consider to be the front of the vehicle and remarkably each one told me the following: windshield, front driver side window, front passenger window, and if it applies the little quarter windows if it on that specific car model on the front. So why is it a different story at your dealership. Why give a hard-working woman you word that you could remove it for the cost that she was willing to pay only to back out and say there was no profit in it for you, let alone that it would threaten the commission of your sales agent. That is very shady if you ask me. I personally would not buy a car from this lot unless the things that I am wanting done for the specific/set price is in writing and signed by all involved. That way rightfully I can hold you to your end of the bargain, unfortunately in this case we did have to go else where to have someone remove tint and it is 100% better to be driving in the car now. Even your "mechanics" when the car was initially dropped off knew what car was brought by calling it the "drug/cartel car". I hope and pray the next person that buys a car from you that you do better for them and not go back on your word.

This was a great experience all the way around. The people that work their are very kind and know…read moretheir stuff! They were very accomodating, the vehicles on the lot are good, quality vehicles and pricing and financing is simple and affordable. If you are in need of a vehicle and live in East Tennessee, stop by and see these guys. They will work with you on your financing and put you in a vehicle that is nice and affordable!

Bought a 2015 impala from auto pros Thursday morning found out today Sunday that the rim is cracked…read moreand welded badly that's so dangerous!! I paid every penny I had and just found this out the rims making my tires egg shaped so I have to replace tires and rims.. do not buy from here!!!!!

Perfect service! Went to find a safe and functional vehicle for my family and was greeted with…read moregreat smiles and wonderful service. The manager was very kind in assisting me with finding my car and helping me at a reasonable price. Great business!

Avoid!! RUNNNNNNNNNNN!!!!!!!We were pre- shopping cars yesterday afternoon. We like to look when…read morethe lots are closed so we can get an idea of the vehicles we want to look at closer without being harassed by sales people. We had stopped here and been out of the car less than 5 minutes when a car with a very angry woman driving came flying into the parking lot stopping just short of hitting me. As she came to a stop, a man jumped out of the still moving vehicle and opened the back door to release their very large attack dog on us and then shocked the dog as it was about to close down on the thigh of our teenager. The man asked what we needed. We advised we were just stopping to look he then made up an excuse about leaving a license plate on a car that he had to come back and get.... he had the plate in his hand when he jumped out of the still moving car!!!!!! I have never been so insulted and terrified in my life. How dare you set your dog to attack us!!!!! RUN from this place! This is NO way to conduct business and had your attack dog made contact with any one of us, I assure you that the woman with the nasty scowl on her face would have had far more to be concerned with!!!!! You should be ashamed of yourselves!!!!!!! We are coming back this afternoon to buy virtually the exact same vehicle we stopped to look at on your lot from another dealer.

it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle…read morewas advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers.

Shady car dealer trying to sell cars with bad carfaxs for top dollar stay far away they are liarsread more

After being in a pinch and finding they had the car we wanted online Vincent helped us get the…read morepayments where we needed to have the perfect car for our family. Thanks so much!

Just bought my car from James and the customer service is unmatched. He even came in on his day off…read moreto sell me the car. I 100% will be coming back if i need a new car in the future. definitely recommend anyone to buy from them!

Lower mileage car, reasonable price, excellent customer service from Sheree…read more Would buy from this dealership again

This guys are top notch in that area! Great customer service and great prices. Thanks a lot for my…read moreChevy Sonic