They restored my 2012 Chrysler 300c to perfection. Previously I had been told by a Chrysler Dodge…read moredealership that the parts simply were not available that were necessary to fix the adaptive cruise control. This was untrue because pals on watt road found the parts and got everything fixed. Also I rented a vehicle from them during the repairs and it was much nicer than what I could've got thru booking.com. The Chrysler Dodge dealership was only interested in buying the car. I suspect that they put a zips carwash sticker under the rear view mirror blocking the camera that is necessary for the adaptive cruise control to work. I can't prove they did that but they were only interested in buying the vehicle not fixing it. Thanks and applause for Casey and Matt and everyone at Pals who worked to get my Chrysler fixed. They installed a k and n cold air intake and it runs and sounds so nice! If you've got a car that you really care about do yourself a favor and take it to pals West

Joe at PALS was amazing and put me in a new car with every bell and whistle I asked for within a…read moreday! I didn't think it was possible. I highly recommend coming to PALS and asking for Joe!

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

We had to buy a new car for my mother and the process was wonderful from beginning to end. Paige…read morewas great to work with and Jennifer has us in and out in no time. Mom is very happy! We will be back when we need another car!

Do NOT Recommend North Knox CDJR - Worst sales & service experience I've ever had…read more I purchased a 2021 Jeep Gladiator with a "lifetime warranty" from North Knox CDJR approximately six months ago with 34,000 miles. I was told all service had been performed by this dealership. Since the day of purchase, I have experienced misrepresentation, unresolved mechanical issues, and refusal of service. From the beginning, I was misled about vehicle features, inspection and recalls. I was told there were no major recalls on this model, despite there being a known fire-risk recall and lemon-law litigation on 2021 Jeep Gladiators. My remote start and auto start/stop systems have never worked properly, and I reported this early on. Recently, two independent, reputable automotive shops informed me that my Jeep's charging system voltage is excessively high (15+ volts), which they said is a fire hazard. I was also told the vehicle does not have the correct Mopar battery installed. I scheduled service with North Knox CDJR and explained that the alternator and charging system needed to be checked. Instead of addressing the concern, the service department attempted to charge me for multiple diagnostics, argued that the voltage level was "normal," and then refused to service my vehicle at all, sending me away in what other professionals have said is an unsafe condition. Additionally, Chris Anderson, was extremely unprofessional, rude and disrespectful during this process. With the worst customer service skills. He refused to try to resolve the issue of the incorrect 2023 mopar battery that still has a warranty/service warranty. I believe this dealership negligently sold me a vehicle with known issues, misrepresented critical safety information, and refuses to stand behind the product and warranty they sold. As the once loyal customer I was, I felt dismissed, misled, treated unfairly, talked down to, and lied to. I would never recommend North Knox CDJR to anyone for sales or service...

We purchased a truck from them and a day later the transmission went out. They had no interest in…read moreworking with us and refused any attempts. After fixing the transmission the truck would not start days later. They are selling vehicles that have problems and making good money for these problem vehicles! Beware of them!

We came in to trade up to a newer vehicle. Joe Montgomery was amazing in helping us get our deal…read moredone in one short, evening visit! He was very informative about new features and helpful in sorting out a deal that worked for us. Thank you guys for the best auto buying experience we've had in several years!!! Everyone was so nice!!!

Rusty Wallace Kia of Knoxville falsely advertised an 8-year powertrain warranty. Their web page…read moresaid: "We are proud to cover your Kia for eight years or 200,000 miles . . .you can expect this to be included with every new Kia we sell without having to ask for it." On 4/22/2026 I purchased a new Kia Niro from Rusty Wallace Kia. When I got home I found that my paperwork did not include a copy of this warranty. I called Rusty Wallace; they were reluctant to provide me with a copy, but when I insisted they sent me the warranty: it is a 7-year warranty. Rusty Wallace refuses to provide me with an 8-year warranty.

I can't speak highly enough about these guys. Will and his crew made me getting a new car after my…read morewreck a stress free process. I would recommend them to anyone. We test drove the car and he immediately arranged for our (only) concern to be addressed. Great communication and customer service.

From the owner: we sell quality used vehicles, honest and straight foreword, we treat you like we like to treated.read more

Best customer service bar none and the service department is oustanding! They are honest and good!…read moreI will do all service there from now on.

They are LIARS JUST LIKE THE REST OF THE CARLOTS THAT TELL YOU BULLCRAP FOR A SALE...They keep…read moreusing the owners name just to make it sound good and talk about how much of a family business it is. The salesman Mike was telling me some bullcrap story about his wife while I'm waiting to hear what they could get me in Then he Also FLAT OUT LIED about the bank they used Said it was in house but ran my credit through 3 different banks. All the while talking bad about other carlots in Knoxville but they are EXACTLY THE SAME.. FULL OF IT..

possibly the worst place to go to to have your truck serviced. No communication whatsoever! had my…read moretruck 4 day now and still don't know what is going on. i call up there AND THEY SAY THEY WILL CALL YOU BACK...... Wrong. no call back, i have had to call multiple time to get answers. Thet is the definition of poor customer service. my rep was named Nick, and he acts like he doesn't care at all. Do yourselves a favor and take your truck someplace else.... forget this headache!

If I could give them a zero I would. We've bought a few vehicles in over 2 years. All the sales…read morewent well. They would have sold me the sky if they could, however after the sales everything went down hill. First was our 2021 Jeep Gladiator. Windshield cracked after 2 weeks. They changed it. The second battery went, and they wouldn't cover it. We bought the extended warranty and guess what batteries are not covered. Both of these issues are known problems. Now the back window is leaking and that's not covered. They only told me that after I drove up there and wasted half the day. Then there was the 2020 mustang. I liked it however it wasn't supposed to be sold, because it had a transmission problem. You will be wasting your time and money going to North Knox Jeep

Amazing amazing amazing they are the best around period. Service is great they do great work on…read moremy edge they get me in right away

Visiting from out of town and knocked my rear bumper off and dislodged muffler bracket. They were…read morequick, friendly and very economical during a crisis. I highly recommend BAO's Autp Repair!