My experience with Carole has been nothing short of great. She handled my request with priority and…read morefollowed up to make sure that communication was clear and my questions were answered. The issues were resolved quickly and with care.

Avoid WestWork at all costs. The manager Sean is awful! A reputable business would fire him, but he…read moreand his partner own the company. So you're stuck with him if you hire them. Residents have asked our HOA to get a decent company, but the HOA said this was the only one they can afford. It's Not worth it! Sean sent the vitriolic email below after a resident asked him to post the minutes. Mic drop! It tells you all you need to know. His partner displays their ignorance by writing a page trying to re-spin facts that are backed up by the document posted below. Our HOA hired WestWork 1 1/2 yrs ago, but they still don't post our minutes for months, & threatened to charge us to put them in order. Sean didn't know tree trimmers hadn't come for a year. He didn't do anything about the landscaping co not removing dead shrubs and replanting, or pulling out the wrong shrubs. So we have large empty areas. Sean hasn't contacted the company that built our retaining wall crooked, costing our HOA $30,000! Sean didn't know our elections must be in person, so they sent out mail ballots AND the wrong directions! They never sorted out our water bill in 18 months! So our president's handling it, and most issues. (The previous manager handled all issues before retiring.) WW requires you to submit all requests and answers through their app - instead of user-friendly email. They started their co after a bad HOA experience. They must've thought they'd take advantage of that. They've no listed education, training or experience. Read their 13 one star reviews and look elsewhere. Sean Ziegler's most recent threatening email is indefensible, and resulted in a formal complaint: "WOW, YOU ARE NUTS!!! SICK OF YOUR TOTURED MIND TRYING TO LASH OUT AT ME OR MY STAFF! DO NOT CONTACT ME DIRECTLY AGAIN! THIS IS HARRASSMENT AND I WILL PRESS CHARGES LAST WARNING, TRY ME!!!" CHEERS! image001.png Sean Ziegler 303.747.5856 Ext. 102 Sean@WestWorkCorp.com WestWork Corporation 7220 West Jefferson Ave. #315 Denver, CO 80235 *office hours by appointment only Emergency line: 1.800.933.8616

MSI is the management company for our neighborhood. I called MSI to report an important very tall…read morestreet lamp on a corner close to our residence that has been out for a couple of weeks. The area is now very dark at night. Walking my dog at night has made an uncomfortable, scary area. I called MSI office to report the neighborhood issue. I was connected immediately to Clancy Wells . Community Manager. He gathered the information, accepted photos and immediately communicated with Xcel Energy right away to get the situation remedied. Thank you Clancy for your rapid response.

It's all about the manager MSI does a good job…read more But Chaira makes it happen. She's great and we're lucky to have her!

The people who complain about their HOA management company, in this case, the Advanced HOA, should…read morerun for their BOD in the HOA in their community and make a change to the management company. Why would you allow this poor service for 9 years and not make a demand that the HOA board hire a replacement company? The worst part in any community is the poor communication of the homeowners with the Board members of the HOA and the 'Hired or contracted workers". In my experience, this management company chooses to use excessive references to the Colorado Kiowa laws for the governing HOA management services, as an excuse to not perform as a contracted management company. I agree, they do not visit the communities, nor do they appreciate any written communication or information on the status of the community when in disrepair.

GARBAGE HOA! My husband and I were renting a condo in a complex that went through several HOA's and…read morethen this one. All of them were pretty bad and Advance HOA was no exception. Terrible communication (IF you're lucky enough to get any notice at all!) including signs posted at the last minute saying you can't park in your assigned spot for xyz reason and if you do you'll be towed, then changes in schedule so you've moved your car to the street for nothing, then no notification about when the rescheduled work will be done, etc. etc. Not long before we left, we contacted Advance HOA Mgmt regarding putting up a small removable wire fence (the kind you stick in the ground around your flower beds, costs like $20) because the neighbor's dog kept coming onto our patio and being chased by said neighbor, who was an unstable person we didn't want around. After explaining the situation to the HOA, they said we'd need to fill out an ARCHITECTURAL PERMIT FORM -- for a freaking wire fence you poke into the ground! The form was ridiculous: it asked for dimensions, time needed for construction (!), BLUEPRINTS, the whole nine yards. Most of it was totally irrelevant. Then we had to submit it and wait THIRTY (30) DAYS for a response, while the board and whoever "voted" on it. Okay, I get that if you're actually rebuilding your patio/balcony or constructing a gazebo or something, but come on. As it turns out, over the next month we found a new home and moved out, not once ever hearing back on the "decision" regarding the wire fence. Lack of communication is by far the biggest issue with Advance HOA Management, but there are many more, too many to waste my time writing about here. Good riddance.

Our HOA has let Hammersmith management Inc. go for a new management company. We always paid our…read moreapproved extra escrow accounts on May, June, and July on the first of each month, of each year for many years, by Bill Pay electronically from our bank. Not due until the 15th. Now that they are leaving, all of the sudden we are getting an overdue bill for each month. We checked our bank and they called home office, Their transactions cleared on the 1st of those months. I believe since in my opinion that Hammersmith Management withheld the transactions charge late fees since they are leaving CandlewycK Condos on East Mississippi Ave. I have tried to contact on management and main management office in Englewood. No responses on wrong doings. In my opinion, this is illegal. I filed complaint with BBB and Colo. State Attorney. I want to warn any other people of any other communities that I dont believe Hammersmith Management Company Inc. is honest, in my opinion. Clint Vetor

We have been residents in the Traditions neighborhood since before Hammersmith assumed management…read moreof our community. Historically, my wife has handled most communication with Hammersmith when issues arise. She has often mentioned how difficult it is to get a response from the management company after leaving several voicemails and sending several emails to Hammersmith, but until recently--when I personally had to reach out--I did not fully understand the level of frustration she had been experiencing. Unfortunately, my experience has confirmed her concerns. Over the past month, I have attempted to contact Hammersmith numerous times by phone. Despite calling multiple times per day and leaving several voicemails requesting a return call, I have only been able to reach a live person one time. At one point, I even began counting the number of unanswered calls aloud in a voicemail simply to emphasize the lack of response and my growing frustration. To this day, I am still waiting for a return call. Given this experience, I was honestly surprised to see that Hammersmith currently holds a 3.6 rating. Based on the communication issues I have encountered, that rating seems unexpectedly high. If someone from Hammersmith actually reads and responds to these reviews, I would sincerely appreciate a call back. It would be impressive to know that someone took the time to listen to one of the many voicemails I have already left--each containing my contact information--rather than requiring me to provide it yet again. More importantly, I would like to know how this communication breakdown is going to be addressed and corrected moving forward. Residents deserve a management company that is accessible and responsive when assistance is needed, especially when part of their job is to work with their customers availability. I truly feel for the customers of Hammersmith who may be experiencing the same frustrations with communication and lack of responsiveness.

I had such a great experience working with Carlos at M&M Property Managment HOA! He went above and…read morebeyond to help me reset my email address so I could access my account again, and he made the entire process smooth and stress-free. Carlos was incredibly helpful, patient, and easy to work with from start to finish. It's not often you come across customer service that feels this attentive and efficient. I truly appreciated how quickly he resolved my issue. Big thanks to Carlos for the excellent support--he's a real asset to the team!

M&M property mismanagement would be a better name for them. They never really managed anything in…read moreour community. The only thing the owner was good at was taking his fee out of our bank. I would not hire them to manage dirt field much less any HOA. The will mail out letters that miss lead without right lies and to top it off can't even use a spell checker. The only value they brought to the table was making us appreciate our new HOA manager even more.

This is one of the older neighborhoods in Denver. It is well-maintained, and in the heart of East…read moreDenver. It is near Cherry Creek North and the Denver Country Club neighborhoods. It contains a terrific Denver Public Library and the well-known and popular Bonnie Brae ice cream store. This is a nice neighborhood for those who are looking for a home in Denver and near lots of parks, stores and schools.

This group is about as inept as they come and will NEVER pass up an opportunity to money grab. The…read moremanaging partner, Erica, sets the tone for ongoing poor experiences, with no accountability from her whatsoever. From poor communication to lack of follow up/follow through, dealing with them is an ongoing frustration. Additionally, they make it known they give ZERO F's about the communities they serve. Oh, add in rudeness and apathy. I don't trust one thing the say or do. You can guarantee any dealings with them will be mishandled and become and ongoing issue.

How can you say Executive Management Group is not the maintenance provider for this property when…read moreExecutive Management Group is the entity that asks for hoa dues every month. Why do I and every other homeowner on this property get communication from Executive Management Group? Why did we all receive a notice in 2022 that Executive Management Group is the new management company for this property? Why do I have a homeowner portal that gives me a link to send maintenance requests to Executive Management Group?No homeowner in this property has a link to send mainteance requests to any entity other than Executive Management Group. Executive Management Group most certainly IS the maintenance provider for this property.

They are supposed to be our Townhome HOA, but they don't follow any of the items on there website…read more Lived in our place almost 2 years and have yet to have a single meeting, let alone any of the services they are supposed to be responsible for. Very discouraged with the lack of communication that they provide.

Unresponsive to requests. Roof issue reported in March still hasn't been addressed and its now July.read more

This entity took over management of a condominium community where we own a townhouse. It would be…read moremore appropriate to describe their actions as mismanagement or total lack of management. A few months ago, I reported that the railing on the stairs to the front door had rusted through and broken. I sent photographs and described how the broken railing posed a safety risk and requested that they fix or replace it. Nothing happened to fix the railing. I spoke with Danny, the individual responsible for managing the complex. Nothing happened to fix the railing. Whenever I called back, he was unavailable. Finally, I spoke with Ron, Danny's supervisor, and a few days later the rail was welded. A few days after that the weld failed, and the rail was once again not attached and posed a safety risk. I called again. The woman who answered the phone told me I needed to put in an online work order request. After some discussion, she was very nice and told me that she had put in a work order for me. Nothing happened. I called back and spoke with Danny, who told me the work order was never put into the system. He submitted a new work order and informed me that someone would be out on October 28, to fix the rail. Predictably, on October 28, nothing happened. It is now November 6, and I have called multiple times since October 28. I still have no idea when or if they will fix the railing. It should not take 10 phone calls to get a broken stairway railing fixed. this is a safety issue, especially with snowy weather approaching, and failure to address the problem after 10 phone calls is malfeasance.

I am an out of state property owner. Last year, I received the HOA coupon book late and resulted…read morein a fine. I called about it and was told I can submit a request to the board and possibly have it waived. I made three calls a few weeks ago to confirm the payment amount for 2023 and to get information on my payment history. The lady in accounting department put me on hold for 35 minutes and I had to call back to remind her I was still on hold. She said her computer was causing problems. I sent a detailed email request to the community manager to find out if the board ever responded to my request as well as to get my payment history. No response! Are my requests reasonable? How does Cherry Creek HOA get paid? Who's doing the paying? Is this the way you want to run a business?