A little bit higher rating because the new manager is addressing my emails. However, I was abandoned by the management company AND our Board of Directors when I had a basement ceiling leak last year. They didn't even come out to look at. Turns out the leak came from a chimney pan that wasn't caulked correctly. The roofing company that had repaired it the year before was great and covered all my expenses & repairs. BUT NOW, I have a mark on my insurance (even though it was a zero claim) that is costing me $400 more a year because my HOA didn't come out, look and help me for more than 3 weeks. read more

GARBAGE HOA! My husband and I were renting a condo in a complex that went through several HOA's and then this one. All of them were pretty bad and Advance HOA was no exception. Terrible communication (IF you're lucky enough to get any notice at all!) including signs posted at the last minute saying you can't park in your assigned spot for xyz reason and if you do you'll be towed, then changes in schedule so you've moved your car to the street for nothing, then no notification about when the rescheduled work will be done, etc. etc. Not long before we left, we contacted Advance HOA Mgmt regarding putting up a small removable wire fence (the kind you stick in the ground around your flower beds, costs like $20) because the neighbor's dog kept coming onto our patio and being chased by said neighbor, who was an unstable person we didn't want around. After explaining the situation to the HOA, they said we'd need to fill out an ARCHITECTURAL PERMIT FORM -- for a freaking wire fence you poke into the ground! The form was ridiculous: it asked for dimensions, time needed for construction (!), BLUEPRINTS, the whole nine yards. Most of it was totally irrelevant. Then we had to submit it and wait THIRTY (30) DAYS for a response, while the board and whoever "voted" on it. Okay, I get that if you're actually rebuilding your patio/balcony or constructing a gazebo or something, but come on. As it turns out, over the next month we found a new home and moved out, not once ever hearing back on the "decision" regarding the wire fence. Lack of communication is by far the biggest issue with Advance HOA Management, but there are many more, too many to waste my time writing about here. Good riddance. read more

Incredibly disorganized and a complete mess of a management company. Poor communication, and their violations are constantly handed out incorrectly and to the wrong owners. Almost as if they have a quota to fill. read more

Advance HOA is a terrible choice to run your community. As a board member for a community in Castle Rock, we were fooled by their presentation and "professionalism." They advertise themselves as an advocate for homowners with a "goal is to ensure your community remains beautiful and to maintain the value of your homes," however they achieve the opposite. They are unresponsive to requests for landscaping throughout our community and do not adhere to our governing document. Instead, they make judgement calls that are not in the best benefit of our community. They sell themselves as a group that focuses on property values, but miss the forest for the trees. These 1 star reviews are NOT A MIRAGE. DO NOT USE THIS COMPANY read more

The people who complain about their HOA management company, in this case, the Advanced HOA, should run for their BOD in the HOA in their community and make a change to the management company. Why would you allow this poor service for 9 years and not make a demand that the HOA board hire a replacement company? The worst part in any community is the poor communication of the homeowners with the Board members of the HOA and the 'Hired or contracted workers". In my experience, this management company chooses to use excessive references to the Colorado Kiowa laws for the governing HOA management services, as an excuse to not perform as a contracted management company. I agree, they do not visit the communities, nor do they appreciate any written communication or information on the status of the community when in disrepair. read more

Apparently they changed the property manager contact and failed to notify the residents

They are the absolute worst HOA. Their system of pay doesn't work and doesn't save information. I have to reenter credit card information each month. read more

Horrid experience with their AR team; they do not communicate amongst themselves and have zero common sense. THE WORST.

just now New My experience with Advance HOA Management has been one of the most frustrating and stressful interactions I have ever had with a property management company. When faced with a straightforward request (providing a simple, dated letter stating that an insurance company requested certain maintenance work) the response from their representative, Stephen Weiss, was dismissive, unhelpful, and unnecessarily combative. Instead of making an effort to assist a homeowner in a time of crisis, the company repeatedly deflected responsibility and refused to provide documentation that could have facilitated an insurance claim because they think the assessment will not be covered by my insurance. Their unwillingness to provide basic support is not only frustrating but also completely lacking in empathy, especially given that I am dealing with an extreme family medical emergency. Upon firing the former property management company over suspected embezzlement, our board took over operations and carefully selected Advance HOA Management after speaking with Sky in 2017. At the time, we believed they would bring professionalism, transparency, and support to our community. However, this latest interaction has proven that Advance HOA Management is either incapable or unwilling to provide even the most basic assistance to homeowners, even those who have dedicated years of volunteer service to the community. Advance HOA Management appears to prioritize bureaucratic red tape over actually helping the community they are paid to serve. Despite serving on the board for five years as a volunteer and working to improve the community, I was met with indifference when I needed assistance. Their refusal to provide a simple letter one that could have easily been written and would have potentially saved a homeowner thousands of dollars is inexcusable. This experience has led me to seriously question their competence and commitment to their residents. If you are looking for a management company that is responsive, empathetic, and willing to help homeowners navigate challenges, I would strongly advise looking elsewhere. read more

Advance HOA Management is one of the if not worst HOA Management companies in the greater Denver Metropolitan area. Lack of knowledge when it comes to special assessment fees, horrible customer service. Time and time again they never answer their calls always have to leave a message. I believe they constantly screen their calls. Kara McMillion (Property Mgr.) defiantly and 1 star performance. She claims to visit the community; she is responsible for once a month. Never seen her in the community. Asked for in person HOA meetings. She never had but one post Covid. Never took responsible in communicating with owners in a timely manner. Mis information on special assessment. Wanting owners to ask our own homeowners Insurance to cut a check to replenish our reserves. Buyer beware! I would strongly recommend NOT using this HOA company! Save your time and dues; and save your communities! read more

I am currently in the process of pursuing legal action against Advance HOA Management due to what I believe to be an unlawfully managed and deeply flawed roofing project at my community. The HOA imposed a $17,500 special assessment per unit after our insurance provider, Travelers Insurance, denied the claim, stating the reported damage did not meet the criteria for coverage. Despite this, Advance HOA and the board proceeded without a homeowner vote, which I believe was required under Colorado law. I have documented communications showing our property manager claimed the community would be "uninsurable" if the project didn't go forward--a claim made without any supporting documentation. After I formally disputed the special assessment and made clear that I would not pay it, Advance HOA misapplied my monthly dues toward the disputed charge and then marked me as delinquent, even though I had been paying consistently. If you've experienced similar treatment from this management company, I encourage you to reach out. I am working to organize a class action lawsuit and connect with other affected homeowners across all of their properties. read more

Our neighborhood has a hail claim and advanced HOA does not seem to have experience handling large insurance claims. They did not initially understand how our deductible worked and did not look into all financial options such as an HOA loan. In the HOA meeting where concerned residents asked about the potential of losing their homes if they couldn't pay the $15k within 45 days, the contact for Advanced HOA, Judy, showed an extreme lack of empathy. She was rude to residents and was even smirking. read more

Yonca Bobus has yet to return a phone call from seven messages left in the last two years. This management company is beyond apathetic towards the residence. They have no problem taking my money, but when I go to pay they have no idea how to find us in the computer. It's just laughable how poorly managed this place is. The only response we ever receive is via email and it's always ended with "attend the next HOA board meeting" well, that would be great if our work scheduled would allow. And they never answer any of the questions. If I could rate this place zero stars I would. I cannot begin to tell you how many issues we have with our unit from flooded basement to stained ceilings from roof leaks, and now add garage, cars and mailbox break-ins! We have bare wood from zero maintenance on our unit in over two years, and by zero maintenance I mean literally no maintenance has been done to the exterior of our building in which we pay them to do. All I can say is this place is absolutely the worst. read more

See all

If I could give them less than zero, I would. We sold my sister's condo in Kendrick Lake Quads in Lakewood and because of their incompetence and unwillingness to hold their end property maintenance, they took 30k in proceeds from the sale of the condo. We also lost 15k to roof damages and they wouldn't help us get the information to home owners insurance company. Therefore, we never got that 15k back from insurance. Pam was HOA manager and to call her awful and useless would be an insult to someone who is actually awful and useless. The worst people and HOA ever. May they rot in hell. I had two sisters living in this condo that passed away only 18 months apart. Yet, they still acted like terrible people and put me and my family through hell trying to get this place sold. They cost us one buyer because of their BS and almost cost us a second. We have a lawsuit filed and hopefully they will be held accountable for the malevolence and negligence. read more

Mother-in-law submitted July HOA payment, but it was not credited to the account. Bank shows that the check was paid, but the company is not responsive and has charged a late fee and interest. Copy of the paid check has been provided to client services, but still not credited to her account. read more

This management company is by far the most corrupt, incompetent and negligent property management company in Colorado. They were caught allowing managers to give contracts to benefit their financial gain. They corruptly held elections to keep incompetent people on the BODs in our HOA because they could be manipulated to agree to Insanely overpriced vendor contracts!! The lack of knowledge and experience and honesty is criminal to any property owner. Terminate all your business immediately and SAVE YOUR COMMUNITY!! read more

Gordon Staab has no business managing HOA's and Advanced HOA has been an absolute joke. My community has had 3 different managers (all from advanced) in the 7 years I lived here. Every one of them have dropped the ball but Gordon is doing it epically! Our corrupt board president rn has decided to force every unit to pay a special assessment of over $4000 within a two month span. Majority of our neighbors at the meeting voted against it, but come to find out my board wrote into our bylaws that we literally have no control in voting situations. If we do not receive 51% of our total community to vote against an issue, no matter what it will pass. Now, clearly I have issues within my own house that I need to deal with. But it is Gordon's job to oversee funds and to make sure that individuals are not squander a community's funds. Our corrupt president is not being double checked, and Gordon is praising her in public. Now 22 days after the special assessment was due we get notice our HOA wants to raise our rates $200 more/ month. This is going to make a bunch of votes ineligible for people who couldn't pay +$4,000 out of their checking account because shocker Advanced HOA can take a credit card but you need to pay $150 for the transaction alone, but hey they offer a payment plan at the low low price of 8% interest. By allowing all these price increases to pass with zero oversight of legal budget guidelines, Gordon is aiding in destroying our community! When I've asked for city violation documents he tells me "I need to come to the office and go through their records room" it's 2024 everything is on computers. This run around and lack of knowledge is obnoxious and reflects poorly on Advanced HOA. At this point there will be a serious change of management(s) if Advance doesn't intervene and do their job read more

See all

My home is in an area managed by Advanced HOA. They are defensive and slippery. It is very hard to pin them down for any kind of homeowner service. Lots of "when it is approved" or "if it's on the list". No target dates, no follow-up. When I asked to be in contact with the board... they will not give you direct contact, only forward your emails. It has been very unclear to me that my notes even get forwarded to the board. Finally, I've asked many times for the next board meeting so that I may attend (I am remote) I've worked with other HOA organizations, but this one seems to be the most evasive I've ever encountered. Make sure you do a full evaluation of the providers in the market before using this company. They are not focused on the HOA members they serve. read more

Advance HOA is horrible to deal with. They are always sending out violations to people for items that are not violations. They love to waste home owners money. read more

I requested help with my auto-payment for my HOA fees. Ben promptly called me back and expertly took care of everything I needed. He was friendly, professional and knowledgeable. Ben was a great resource. read more

We hired Advance HOA Management and they have been great. Our Community Manager is easy to reach, responsive, and smart. They don't hide behind a voice mail or ticket system, they communicate and respond quickly. Their online programs are simple and intuitive, with access to all the well presented information you could want. Their accounting staff and reports are impressive. I've served four board terms at two properties and Advance is the best! Highly recommended. read more

Mark G sat on board so not exactly true. Most people hate the HOA roll their eyes when mentioned. Even the nicest people can say nothing positive. They wanted to raise their HOA dues it was defeated. So they did an assessment which put it where it was voted down. Lowered the percent for passing to 20%. It sucks read more

I've got a fence falling down in my backyard, I've put in multiple requests and have gotten zero response from the Association. I've left 8 voicemails and am not feeling like my time or voice is valued. I haven't been patient to this point. I'm embarrassed to say the HOA fee collected every month is $260 and they can't even give the common curtesy of returning a voicemail. read more

I wish I could give a zero. This company is spineless and shows no leadership when it comes to property management. They are lazy and blame issues on residents instead of taking responsibility for their mistakes. read more

Unaccountable Liars! I've been dealing with a minor issue for years. The last fall I was provided a solution to a common area problem which they didn't complete. This year I had to follow up and was offered the same solution which wasn't completed. Once I asked to get more details they became patronizing and totally changed their story. Despite having shown them evidence of the solution they provided and lack of follow up or completion, they refused to take responsibility for the operational issues. I even spoke to a VP who said I am never going to apologize for this or that my employee did in fact offer a solution multiple times and obviously just forgot to get done. All companies make mistakes, how you recover from the mistakes is what matters. In order to do that you must realize that your operation may have some flaws. They should have been grateful that I identified an easy to correct operational process issue. Instead they decided to defend themselves and try to get me to squeeze additional funds from my community and neighbors and myself. If you have any problems I recommend documentation and follow up because they do not have a way aside from sticky notes to make sure that maintenance requests get submitted, processed, and completed. read more

Our HOA hired this company after it didn't work with last management company, which most owners thought were not good. But Advance is even worse. Their online system is terrible -- they have a Pay Now button that lists two months worth of payments rather than one that is required. Even worse, you have to set up a whole new username and password separate from your Homeowner Login to pay, and it doesn't even work. So I was stuck writing a check. Wouldn't recommend. read more

Horrible company, as so many others have said. We now pay $650 annually for their so-called services...mainly their duties are taking care of trash and recycling, and sending us homeowners nasty grams when they feel we need houses or mailboxes painted, or walks cleared of snow. They justified this 150% annual dues increase by telling us their costs (trash & recycling) had increased. Yet we get billed directly by the trash company, on top of HOA fees, if the trash collectors decide we're over our quota on any given week. We had some negative temps this winter (It's Colorado!) and were informed last minute that we would not have trash collected because it was too cold. I was out there shoveling my walks when it was -9, because the HOA mandates that. I wrote and asked if we could get a credit to our HOA account to offset that interruption in service from those dear frosty men in their trucks, and was told no credits would be given out. I replied fine, I'll just deduct the amount from my next bill, and they replied no, we told you no credit, pay your bill in full or incur late fees. They are lining their pockets by taking advantage of the current state legislation concerning housing associations. It is unfair and tantamount to highway robbery that we as homeowners have no recourse but to pay their ungodly fees. Let us deal with the trash and recycling ourselves, and cut out this useless bloodsucking middleman organization. read more

The worst management company ever! Good luck ever getting an email response or a phone call back! But they sure want things fixed immediately when it's something they ask for. "Let me transfer you to a manager" is their way of getting out of dealing with anything! read more

Worst customer service ever. We had our sprinkler backflow preventer stolen from an exposed side of our house earlier in the week and there has been an abandoned suburban parked in front of the community mailboxes for the past 5 days. I've left voicemails each day and have yet to receive a call back. In addition, all contact with the front desk has been rude and disrespectful. I will be advocating for a change in HOA as quickly as possible. read more

Advance HOA has done nothing positive for our community. Our first rep from Advance HOA handled things just by cell phone calls and did not follow our HOA's processes. Once she was fired from the company after MANY months of bringing it to the attention of the company owner, our next property manager hardly ever toured the property. They FAILED to pay our taxes (did the work, then didn't file) 2 years ago and it wasn't until the board noticed that they paid it. They've waited our community's money and FAIL to hold vendors accountable for their work. Turf projects half done, turning off any contact of our property manager and being told to just email the General email box and they'll EVENTUALLY get back to you. Waste of money and toxic all around. Stay away, folks!!!!! You've been warned! read more

What exactly do they do but take money? Simple landscaping isn't getting done. They react to serious safety issues with the urgency of the DMV... When do we get tired enough of them stealing our money? read more

If you try to contact client services about anything negative, they just hang up on you.

Worst HOA company HOA ever!!!. They don't hold vendors accountable for billing as their contracts indicate. We were over- billed by thousands of dollars! Also, I issued a complaint on another topic, and our representative from this company, Josh Hall, didn't even provide the information to our HOA board!! Then when I inquired during an HOA meeting, Josh Hall told me that the answer to my complaint was none of my business! Seriously! So unprofessional! I'm glad we're going to change to another company!! read more

Jackie Laire our so called manager is anything but. She is rude and makes it obvious that she hates her job and is going to do as little as possible. Her attitude and lack of integrity make it very difficult for everyone. She has really put a stain on the reputation of Advance HOA. read more

They send notices and bills to the wrong addresses not once but twice. I called to change email address because it was wrong. I paid off a bill and they sent me a second diligence notice 3 days later, but of course it went to the wrong address because whoever hand wrote the envelope didn't put South, so it went to the north address. And do I get any acceptance of responsibility, no. Just a snotty email. As a homeowner we can't opt out or hire a new HOA. I just hope any other community will not hire them to manage. Their customer service is bad. read more

Apparently this company was sent in to save my HOA from "homeowner-managed bankruptcy" but all they're really doing is adding another level of bureaucracy to inaction. Since I've lived here, my HOA dues have gone up almost $100 and I am seeing nothing actually get done. This HOA management company does not care about the homeowner at all. They do not stand up for the homeowner and they do not have the homeowner's best interests in mind. We were subjected to a shady tow company experience where my partner's van was towed because it was considered a "commercial vehicle" but we got no warning. The tow apparently put a sticker on the window and logged the violation with the HOA but the HOA did not contact us about it. They then removed the sticker so we never knew that we had gotten a warning. When we complained about this to our HOA management company, they said that we had to write them and the board to get the tow fees reimbursed, so we did that, and they refused to reimburse us. Additionally, my front steps are sinking and AC condenser is sliding off its cement block and the HOA has done absolutely nothing to fix these things. The stair issue is now a very large safety hazard as I have had multiple guests trip over the top step my (18" high now) and fall. I can't even take my grandmother up them because it's too high for her. Lastly, they barely maintain anything on the property including landscaping, snow removal, rooves, paint, anything that is outside of the drywall. And I also just learned that they do not clean the outside AC units so cottonwood and debris have caused mine to fail. Oh, and who's job is it to fix that? Mine! However, they are very good about policing Christmas decorations and writing up citations if you have a wreath on your door for too long (heaven forbid!). Oh and they are also apparently too broke to get lawyers involved for people who are not paying their dues. That means the burden is falling on those of us who actually do pay. If I could afford another house in my area, I'd be out of here in a heartbeat. What a racket... read more

Worst service and if you are lucky enough to work with a guy Named Mel, I'm sorry. He's a real jerk. Theirs place is cheep to hire I was told and maybe why the staff is so cranky, I'm guessing from low pay. If you own in a community that has Advanced HOA I am sure you know what I mean. If your buying into a community check who the management company is. If it's AHOA. Be. ready for horrible service. read more

This management company is absolute garbage. I received a notice of non compliance for an empty box that was sitting on the ground in front of the parking spot for our rental condo. Instead of being decent, normal human beings and picking up the box (doesn't even belong to anyone in our unit) and throwing it away, they take the time to take a picture, write up a letter, waste postage and tell me to go there and do it. The letter actually says "nothing is to be stored in the parking space"...it's an empty freaking box. What a joke. This company gives HOA's the bad reputation they have. read more

Advance HOA Management - Homeowner Association Near Me - Denver, Colorado

Wolves in sheep's clothing - DO NOT USE These guys add zero value, but somehow manage to convince a community that additional regulation is necessary. Meanwhile nothing changes, but the honest people in the community have to pay more. I deal closely with another HOA, which is mediocre at best. Despite their mediocrity, I would much rather work with them than Advance HOA management. read more

This company his awful. I got a non compliance and a lean on my place when I didn't even know about some additional $20 monthly fee that I was not aware of . I never got a letter, email, or phone call. For weeks I thought they weren't getting my regular HOA payments. They didn't even clarify. I find it a bit suspicious this 2nd "fee" had to be sent to a different place. The email replies I actually got were of no use. Never got a reply phone call from any messages left. Every time I got transferred to Dawn when she was in her office, mysteriously every one of my 7 calls went to voicemail. I would not live in a condo if I could afford other options. This is the main reason I hate them. Everything else about the place I live is great. read more