Had a nightmare with this company to be honest. NYC setup were ok to a degree. They said all the right things and provided a decent quote I was happy with initially, but after the results, I think its an embarrassment really.
The contractors/cowboys they used were called Brothers Fix. I couldn't find them on yelp, so I am using the company that advised me to use them. My job required 2 TVs mounted, to be dismounted and remounted in our new apartment. They said they could do it in the same day, so I was happy and expected it to be a simple job after the other.
The two men were late to begin with. Thats already annoying when you are moving apartments and are paying by the hour. After they dismounted the TVs they told me they had to drop off some other furniture to another (annoyed) client who was waiting for their services. So I was waiting in my new apartment having booked a whole day off from work while they were busy doing another job.
When they finally came to new apartment, I asked them to mount the TV and put the wires behind the wall. Was advised by NYC set up that this was easy. So went down that road and ended up with 2 holes in the wall and no wire behind it as the cowboys hadn't checked for any wiring and just assumed it was an easy job. The whole reason I wanted this was to avoid any danger for my 1 year old son, which was obviously not going to work as the wire was loosely hanging on the outside.
The two contractors ran out of the place and said it was their fault on a private message to me and that I would get a call from management. This never came so I called up and arranged a fitting for second time. The person on the other end said I advised the cowboy to build the hole next to the plug under the TV - straight up lie (I have the text to prove it).
So after a few days (massive lack of urgency despite their f0ck up) they scheduled me in for their mistakes to be fixed. The guy didn't use the hole tool (size blade) previously used and left by said cowboy so ended up guessing the size of the whole and carving it up till the protector went in. He did a good fix it job, but when you look at the price I paid, you'd expect a refund or compensation. He didn't use the wire compartment I was advised to buy by NYC set up to purchase, so that was some more money down the drain - he just filled in one hole and made another one lower down to accommodate my initial request.
It was a joke final end result. I still had wires appearing from under the TV and from the second hole to the plug. It was just useless. I've since had to move my book shelf in front of these two holes to make sure my son can't access or get to the wires by the plug.
I am 100% going to use the yelp reviews in future and hope you do too.
Like I said NYC set-up are ok to a degree. They say all the right things and give you a quote. But if they advise to use Brothers fix - run a mile. The issue with NYC set-up is they don't communicate with companies they work with. So I get told to purchase behind the wall protectors, a wire compartment tidy up set, an extension cord based on the distance from TV to nearest plug - but when the contractors come in. They didn't do preparation and in most cases couldn't use what I had bought.
Please check the reviews and don't make the same mistake I did.
Chris read more
