We were severely affected by the Jan 2025 Eaton Fire. My mother and my husband's mother both lost their homes. And we were displaced because we were close to the fire. We shared this with Servpro and instead of having compassion, they took advantage of our situation. This Servpro of Downey cannot be trusted. They charged 3 times the amount of our insurance company's estimate. For months, our insurance company and Servpro went back and forth through 7 estimates, and Servpro refused to budge. After 8 months, Servpro threatened to put a lien on our house--and then actually did it--while at the same time charging us late fees, even though we had NEVER even seen an invoice yet! That is insane! When we finally received the invoice from our insurance company - not from Servpro, we were shocked. It was full of false charges and padded costs. For example, they billed us $8,400 for HVAC cleaning, but no one ever came to our house to do that work--we handled it ourselves. Then we asked about another $30,000 worth of charges for work that Servpro claimed they did. We asked both the insurance company and Servpro to explain the charges. The insurance company couldn't answer because they didn't do the work, and Servpro flat-out refused to answer any of our questions. An honest business can explain the work that they actually did. We were present every single day the crew came, documented the work, and took photos. We know exactly what was done, and the invoice was full of lies. This company operates like a scam, with no morals, no integrity, and no honest business practices. No wonder our insurance company said that this is NOT one of their recommended vendors. read more

My parents had a pipe burst in their home and Servpro of Downey came out to work on the damage. Julian and Kevin did a great job. They communicated every step and were very efficient. These are the guys you want to call! read more

Drivers are reckless and driver without proper lighting. Customer service wasn't good either. Would never use or tell anybody to use this company. read more

SERVPRO of Downey - The reckless driver - Home Cleaning Near Me - Downey, California

After a terrible experience with a different company, SERVPRO came to our aide. They are very professional, arrived on time, and did the work carefully and with reasonable time. I am very grateful for the work they did at my home after suffering severe water damage. Especially thankful to Gary who helped us get the ball rolling as quickly as possible and to Juan Carlos and his team for their efficacy and professionalism. read more

Servpro was contracted through my homeowners insurance Mercury recently because our ceiling collapsed. They were sent out to examine, dry and remove damaged material. Everyone was exceptional, from customer service Colton (project manager), to the techs Edwin, Julian, and Juan Daniel. I really appreciate the open lines of communication and how quick and efficient they all were. read more

I highly recommend SERVPRO of Downey. They were here on the day that my water heater busted and seeped into my master bedroom...dinning room...and living room. Edwin and Juan Carlos were here with the blowers and humidifiers and did the water control and drying of all damaged areas. The supervisor Maria Abina and her crew including Juan Guerra, Danny Ruiz, and Ruben M. came over to my house and carefullly packed up my living room and dinning room furniture. They made arrangements for the POD and storage of all my furniture. The customer service and professionalism displayed by this company was excellent!!! read more

Julian and Daniel were so incredibly kind and helpful after a waste water pipe got clogged and burst in the garage. They cleaned very well the garage and laundry area and explained all that would entail including how they would deal with the wet walls tomorrow. They were the only part of this mess that wasn't stressful. Wish they also had plumming services because if my landlord's plumber had half the kindness and politeness and helpfulness as Julian and Daniel did (and the servopro office staff), I wouldn't be as stressed out! read more

Juan Carlos and Alex were SUPERB! I was certain I got water in my attic during the Hurricane Hillary storm. I could hear the water dripping. They came to my house. They finished their previous appointment early so they texted me and asked if it was okay for them to come early. I explained my situation. Juan Carlos tested my entire attic but found no moisture. We were puzzled by this as I could hear the water dripping. To make certain, Juan Carlos got out of the attic and tested every ceiling and ceiling/wall junction in my entire house. How's that for thorough and wanting be certain!! They were professional and clean. Alex explained every step taken by Juan Carlos so that I knew what was happening. Again, they were SUPERB! I highly recommend them. If they are an indication of the entire staff, then ServPro is most highly recommended. I am so impressed and thankful for their work. read more

ServPro came out and provided excellent service. The Staff (Maria, JD, Edwin, and Julian) were all professional, and took great care of us from our house being flooded from a burst pipe. They bought fans and humidifiers to dry things out. They neatly pack up all furniture and cleared out all of the damaged floors and walls. I was impressed and please the They arrived promptly everyday and was very pleasant and great to work with. read more

We experienced a sudden biohazard situation that needed immediate clean up. We didn't know what to do. Of course we called ServePro. They were fast, friendly, professional and super helpful. It was a very stressful time for us and they helped relieve some of the stress by taking ownership of the process. They were even the point of contact with our insurance company. When the project was done, it was as their saying goes, it's like it never happened. Thanks ServePro!!! read more

I highly recommend SERVPRO of Downey for any moving, packaging, and rearranging services. I was recently provided great services by Maria and her crew. They worked diligently in packing up a whole library/bookroom and rearranged everything back, just how I had requested. Maria is approachable and listens to your needs and requests. The crew and Maria will make it happen and they are fast, too. read more

Stay away! Servpro of Downey was the worst company I have ever worked with! I had water damage at my house and my insurance company told me that if I use them they will not increase my policy by much. Their crew came and placed some machines to dry the walls and removed some drywalls but didn't really do anything with my damaged floor or cabinets that suffer the most with the water. It's clear to me that they don't have the home owners best interests in mind but they care more to charge less to the insurance company. go with any other company. read more

I highly recommend Serpro of Downey. Edwin managed our dilemma. He was straightforward and gave us all the information we needed. He and his company worked long hours and was excellent, I highly recommended and trust Edwin and his company. Kristy Milman. read more

Outstanding !!! In our 78+ years we have never had service like we had from Garrett at SERVPRO of Downey and their sub-contractors. Always on time, always professional, workmanship was perfect. During the 6 weeks of cleanup, and restoration we found that everyone was at the top of their game. In this day and age, when service and professionalism is questionable and hard to find we hit it big time. Perfect in every way. read more

Dont hire this liars!!!!! They just want to come to your house and put there equipment in and charge the insurance company. It took them 8 days for them to provide a chicken scratch of an estimate so them after you hire them they could go ahead and get more money from the insurance company. They lack in communication and especially in customer service. The owner is ignorant and arrogant. Couldn't even apologize for they wrong doing. They looked for every excuse but to blame them self. Please be careful and if your read of the review not once did he apologized for all this customers having issues. This is not how your run a business. No insurance company should refer you. They are liars and cheaters and scammers!!!! read more

The worst part about having water damage in your home is not knowing what to do. I don't know what I would do without servpro montebello! They seriously killed it! From their customer service, which was clear and straight forward, to their on site team. I don't want another disaster like I had, but if I got one I'll definitely be using servpro montebello. They were super helpful! read more

After a slab leak in my neighbor's condo caused considerable damage in my unit, Servpro of Downey was sent by my insurance company (Farmer's) to handle all the aspects of the process, including dry out, asbestos testing and abatement, drywall and carpet removal, and restoration. My project manager was Garrett Bennett. He assembled an outstanding team of professionals. Garrett's professionalism and support were timely, knowledgeable, supportive and superior in every way. read more

This is not a fake review... Mr. Hoge is not certified and should have never taken the job. This scam is between an insurance company and Servpro of Downey ripping off people... The insurance company recommended them and there was never a contract or break down of what was to be completed.. Instead of a bill Servpro of Downey puts a mechanics lien on the property. Another company came in and said that it was biohazard... How did you dispose of the Biohazard? You must have a contract which states who will transport the Biohazard... So where did you dispose of it? Who transported it? you did a terrible job at painting... painted the switch covers... you did not tape anything up... painted outlets and covers... Posting this online is all nonsense... lets get the correct agencies involved to investigate... Have a good day... read more

Servpro of Downey is top notch. They handled all aspects of a mess with the highest level of professionalism and expertise. The work and follow up is outstanding. Ask for Carl to oversee your situation initially. If you need to do a rebuild, Garret is excellent. They walked us through all the steps.. interfaced with the insurance company... explained the process...answered our questions.. gave great input on redesign... they made a tough initial situation as smooth as possible. They came out to Venice to do the work. I cant recommend them highly enough. Great company. read more

ServPro Downey is amazing! I live in Downey and had serious mold twice in one year (opposite sites of my residence) and each time they came through with excellent customer service. Steve, in particular, is extremely helpful, courteous and definitely knows his stuff. He kept me advised every step of the way and was very accommodating around my concerns and schedule. When they finished, the clean-up and the repairs they performed were spot on. Great work! Mold is a very difficult situation to deal with but Steve and the folks at ServPro Downey really came through both times. I cannot recommend them enough. Thank you! -Sylvia H. read more

We had an unexpected death of a close family member in our home. This company was hired to do the biohazard cleanup in the wake of our tragedy and to remove the rug and mattress from the room. They left behind a bag of soiled and bloodied clothing that was later discovered by our dog and left furniture in the room that was left bloodied. Items were removed and discarded without our knowledge or consent. The final bill came in at $5000. This is not something that is covered by insurance. Nonexistent customer service, with no compassion or empathy. The job was done in a very haphazard manner and they left the family to clean up what was left afterwards. This is an unusual and terrible circumstance, and should you ever have the misfortune to be in this predicament, I would advise you to seek a different company - even a different Servpro branch, as there are many, to fill your needs. There should be more compassion and attention to detail when dealing with such terrible circumstances. read more

Hi Doug; Servpro of Downey amazing to work with. We have a machine shop in Gardena and had a Covid-19 contamination in our shop, so we needed a disinfection of the shop. Your two technicians did a fantastic job at our company. They arrived right on time as scheduled. We did a walk through and I showed them what we needed done and they took pictures of everything for their reference and for our documentation. They pointed out a few things I did not realize that may need to be done if I wanted. No pressure, so I agreed to some, but not all. They had no problem with that. They did not try to pressure me into doing it, what ever I wanted to do, it was alright with them. They were there to help us, not make sales. I'm very impressed with that. They went right to work and did not waste any time. No stopping to talk, or rest. They came to work. They did a great job in our machine shop. I highly recommend Servpro to everyone and to other machine shops as well. Thank you for a great job done. Al C. read more

Servpro oh my God I can't believe these people what a wonderful group of individuals. Tom came out did a survey the guys were literally right behind you I'm drying out my room. When you're in a panic situation like that And not really sure how to deal with it these are the people you want in your home. On time,courteous ,explain the whole process and just took amazing care of me. For an undesirable situation these people were great took three days to straighten up my room I insurance took wonderful care of me. If you want professionals in your home and know what they're doing these of the people to call. read more

SERVPRO of Downey - Thank you so much to Servpro you guys are the best - Home Cleaning Near Me - Downey, California

ServPro of Downey came to our rescue after a house fire. They were professional, efficient and truly cared about us and our home. We had quite a bit of damage and they worked as quickly yet with quality, to restore our home so we could move back in. The contractors they hired were all professional and did excellent work. We will forever be grateful to our ServPro team of Carl, Thom, Garrett, Arianna and Doug. They were there for us because they cared about us! read more

SERVPRO did a great job coordinating the reconstruction of our kitchen, den and living room that were damaged when the dishwasher failed. They worked closely with the insurance firm to help identify expenses and coordinate moisture removal and extensive reconstruction of cabinets and flooring replacement. Garrett was great to work with through the reconstruction and helping us get our house back to normal through a very stressful time. read more

PLEASE DO NOT HIRE! Servpro Downey came out to inspect my house and started demolishing everything in my home due to a toilet overflow back in May. They also threw away all my things even my expensive Gucci bags. When it was time for the insurance to replace my things they said that Servpro shouldn't have thrown anything away because it could be cleaned. State Farm kept trying to talk to the owner Thom Hoge but he never listened. I asked for the inventory from Thom but I never received it. Servpro threw away all of my things and it was never approved by the insurance. Now they won't reimburse me for doing things that weren't approved and that I never agreed to. This company is a bunch of crooks and it doesn't seem like they know what they are doing. They say they work with the insurance but they only complain to them saying everything is my fault. All I want is my stuff back. I had such a hard time with Servpro and they did not make my claim easier. PLEASE DO NOT HIRE THEM. read more

After the Woolsey fires, Servpro Downey was sent to my home to perform some work. Scheduling was easy and the people I spoke with in the office were very nice. The workers who came to clean were polite and pleasant, but they did seem to skimp a bit on the work...such as cleaning the floor AROUND furniture instead of under it, etc. But still..I was overall fine with the work received. My issue comes from what happened today...the day I received the final invoice. After checking it all over, determining it was good to pay, I called up and said I would like to charge it to my credit card. Apparently using a credit card results in a 2.5% fee. If this information had been printed on the estimate or in any way reiterated to me, I would not have put the money from insurance onto my credit card (which I did in preparation to pay them)....I would have kept the money in my bank account and paid with a check. I asked to have the fee removed, and was told that a manager said it would not be possible, I would have to pay it. We all just came through these fires...I was evacuated for 9 days....I watched homes behind my complex burn, lived in a horrible economy hotel with my poor cat for a week, dealt with coming home and having to wear a mask to filter out the nasty air (the air quality is STILL horrible), and now, like everyone else from the area, I'm just trying to make the best holiday season I can and put the trauma behind me...and being charged this $100-ish is pretty much kicking me while I'm down. Please start printing it on your estimates that credit cards will incur a 2.5% charge...I'm sure I'm not the only person who doesn't have $4000 sitting in the bank to pay you. EDIT: While I appreciate a response from management, it's exceptionally annoying that they clearly did not even carefully read my review. I did indeed receive the money from insurance before paying... As I stated in my review, I used and money as a payment on my credit card, so that when I used the card to pay you, it would already be paid on the card. After explaining this to the associate on the phone, and asking that, under the circumstances, that the extra fee be removed, I was still denied... Despite the fact that there was no communication in advance about this extra fee. Again, had this information been printed on the estimate or I had been advised of it in any manner, I would have paid cash. Only would have been $100 to you to make a customer happy Not a major deal, but to me, with everything else that I had to deal with financially throughout these fires, it was a very big deal. Dropping one more star now just because it was your second failed chance to refund that fee. read more

New Years Day we woke up the sounds of cascading water. Broken hose in an upstairs bathroom. Servpro came right over. Tested our walls for water, removed our carpet, set up fans and removed some furniture. Within a few weeks, our home was returned to its original state, but only better! The staff is amazing and quite friendly. Thom is very knowledgeable with working with our insurance and was able to answer any questions we had. Very professional, great work ethic, and most of all caring! We can not say enough about Servpro of Downey! Thanks a million!! read more

The people from ServPro helped me so much. In February I had a house fire that destroyed everything I ever owned. Thom, showed up a few days after and explained how the entire situation was going to happen. I had never experienced anything like that before. I am a renter so thank goodness for Renters Insurance. But as far as guidance, I can never thank Thom enough. They came in and cataloged everything for me and sent it all to my insurance for me. Even 6 months after the fire, I called the office and spoke to Thom and he immediately remembered me. The whole team made this experience as best as it could be me. They would even communicate with me by email, which is great for my work schedule. I hope to never have another fire, but I know who to call if it did happen. I would 100% recommend this team to anyone who needs restoration services. read more

The guys from ServPro are an awesome team. Thom, Dave, and all the crew, they are helpful, communicative, and always willing to work with you and your family's needs. Thom in particular is a star in the art of customer service, he has all the basics down, plus he goes above and beyond-- he listens, understands, comes up with solutions, and uses mainstream technology to better relate to his customers-- whether it's email, text, or the old-fashioned phone calls, he's willing to do it. He has all the qualities that are important in business, which explains how he rose up through the ranks all the way to presidency. I highly recommend ServPro to anyone looking to restore their home after a tragedy or just to give it a minor facelift. ServPro is great because of its people-- the bottom line! read more

Last week I discovered my water heater busted and had been leaking long enough to flood 1/3 of a carpeted room adjacent to the tank in my home. The water had already made its way up through the walls and was moving fast. The carpet was ruined as by this point every step I took was accompanied by the sound you would expect come from a soaked 2" carpet and padding together. NOT GOOD! I called my insurance company, (State Farm) to find out my options. Without hesitation my agent, Cesar Ortiz, three way'd a call into Thom Hoge of Servpro of Downey to help asses my issue. After a quick intro and brief description of what had transpired Thom knew exactly what course of action to take and was sure to fully explain to me his purpose for doing so. Thom personally drove his equipment to my home and set up a dehumidifier (not the kind you find at Target) and two industrial sized blowers. Thom kept the equipment running for three days till every single millidrop was extracted and evaporated from the floor and walls. Because of Thoms quick response and expertise it literally saved me thousands of $$$$ had it gone the other way. A huge thank you to Thom and the Servpro team of Downey........and my insurance agent for making that call. Hopefully you wont need them, but if you do, Thom's your guy! -TR read more

Back in 2012 we just purchased our 1st house and we were also having our 1st child, then 2 weeks before moving in our house flooded. Thom and his crew where great, they took the stress out of a very stressful time and just told me to take care of my family and he would take care of my home. He kept us informed all the way through the process until he handed the keys back to us. I think of the ServPro of Downey team as part of our family and home. read more

The Servpro team in Downey is the best! Very professional, knowledgeable and came out very promptly! i would use them again and recommend them for all your water damage needs! read more

Our Insurance company sent servpro to dry up our walls and wood flooring after a flood. They were very fast, professional and thorough. They brought industrial sized fans and dehumidifiers, and sealed up the rooms with thick plastic with a zipper in it so we could go in and out of those rooms.They came and measured the amount of moisture several times, to make sure it was all dry.They were pleasant, knowledgable and easy to work with- I would call them back anytime! read more

All I can say is that if you should need a company that really cares call SERVPRO of DOWNEY. They can't do enough for u, their always right there for you. Their like a part of the family. You need a hug because of what ever happened they'll give you one. Thom, Ruby and Steve just to let you know I Love all of you. I can't thank you all enough for all that you did for me. Martie Kelly read more

I usually don't leave negative reviewes for any services but not this time. I'm really disappointed. Every time they gave me a 3-4 hours window for their arrival at my home they were late coming way after their long window ended. This was an emergency and i needed service ASAP. I only called them because my insurance reccomended them. I ended up doing the job with someone else. Don't waste your time. read more

Had an emergency, where my crawlspace was flooded. Called ServPro of Downey and Thom was extremely helpful. We had a tech come out the next day, checked crawl space they explained the situation and laid down some anti-microbial. Very professional, very helpful. read more

I am withdrawing my previous 5 star rating of last week on this company . I was too hasty to write a review. I am going to update my review next week. read more

Servpro downey was awesome! Had a leak in the roof. Could not figure out for the life of me why the carpet in the family room was soaked. Had Tom from servpro downey come out and figure out where the leak was actually coming from. Had all the equipment to explain to us the issue and what we needed to do to resolve. In the unfortunate event where there is any kind of water damage, I highly recommend calling servpro downey. read more

ServPro of Downey is professional, from the owner to the technicians taking care of the water damage and remediation. Thom (owner and estimator) was able to come out and pinpoint the problem quickly, as well as set up the job to start the following day. Good front office that was helpful with coordinating the different crews that had to come through. While no one relishes dealing with water damage, ServPro made it easy and efficient! read more