Melissa of Servpro of Bend was an absolute life saver. 4pm kitchen fire on July 3rd, 5 fire trucks, spraying down the building. Most people are planning their holiday. Melissa got a crew in that night to stop the damage from worsening. The mitigation and repair became a months long process. I was extremely lucky to have had Melissa to run point. From securing subcontractors, to organizing the 4 room project, to working with insurance, it was a massive endeavor. Melissa was so responsive to calls and texts and in hindsight, I really don't know what I would have done without her. The work was performed professionally, timely, and at appropriate pricing. Her team was professional. Highly recommend! read more

Do not waste your time. I was distraught to find some pretty spread out mold in my attic, after just buying the house 3 years ago and already putting some decent money into it. I was recommended ServPro by another company who didn't do attics, I explained what was going on. I indicated that I wanted to have someone come out and do an inspection and talk to me about how serious it is. I indicated that I was planning on replacing the roof within the next 10months, and was hoping to get input on what needed to get remediated, and when, and if the mold was in the trusses enough, i those needed to get replaced, did they have the number of an engineer I could talk with. They said, "Yes of course of course, we'll send someone out tomorrow morning. But just so you know, our initial visit is $250". I'm thinking that's okay, I'm going to get an expert out here and get some good feedback and guidance and figure out what to do. NO. They send some kid who doesn't say two words, gets up in the attic, takes a few pictures.. DOESNT even take a specific picture of where the mold is bad the trusses that I pointed out.... and is gone in 10 minutes. Absolutely horrible. Needless to say I called someone else right away. $250 to have some kid come out and take pictures for 10 minutes, HA read more

I hired ServPro to clean my house following a kitchen fire. I also hired them to serve as general contractor to remodel the kitchen, bathroom and living room. Ron of ServPro headed up the reconstruction crew. He was on site almost every day. Ron is a great worker and a great communicator. He is very skilled in various aspects of home reconstruction. He did a fantastic job! We hit the jackpot when Ron showed up to help us. This man deserves high praise and a well-deserved raise! read more

Servpro of Bend Is severely limited any skills or experience. Their team is led by revolving door of temporary employees through All-Star. Furthermore Their fleet is in complete Disrepair, All their vehicles are falling apart, damaged un functional, non clean. I would not trust this company with any mitigation work outside of demo Because all monkeys are good for is demo. After poor reply to one of my Google reviews, I decided to make it a point and leave a one star review on every platform that I can find. read more

The Servpro team gave us flawless Customer Service from start to finish when we had water coming through our garage ceiling from an upstairs shower. Starting with the after hours weekend call from Rachel, we felt they understood our needs. We didn't need an Emergency weekend visit, so VERY first thing Monday morning Servpro contacted us to come take a look. David was our on-site Tech. He was extremely knowledgable, and very patient to work with us to find the source of our water leak. He explained everything along the way. Alex and Brad in office were great with their communication! Charlene in accounting was equally as wonderful to work with me when it came time for payment. Highly recommend Servpro of Bend if you ever have to call on them for service. read more

Alex and Nick with ServPro of Bend did a fabulous job assessing our mold damage and promptly repairing the problem. I would highly recommend using ServPro of Bend for all your mold, fire, or water mitigation needs. read more

kitchen fire required damage mitigation company. Our insurance company told us to chose. Had four companies come and give bids. Alex with Servpro came and gave a bid and promised to attend to the damage diligently and timely. He said he had an on-site supervisor to make sure the job stayed on track. The onsite supervisor was a Housecleaner with apparently little to no skills. After we signed the contract they either showed up late or not at all. on site camera showed 2 people when it was supposed to be a crew of 4-5 showing up no earlier than 10am usually after noon and leaving by 3 pm. They removed a sink and left a valve leaking for two days and tried to claim previous damages, left an open wire that arched found by our oversight, left a hole in the roof during a rain storm, stepped on beds to clean leaving footprints of soot, broke the bathroom fan but worst of all when they reported the job was done it was still filthy. The left burnEd cabinets on the hardwood for over a month on plastic with soot on the floor. insulation inside the refrigerator. Surfaces dirty. Weeks of doing little to nothing. Then to add insult to injury they charged 2.5 times their quotes for a poor negligent job! This company should be avoided! Horrible! Not accountable! They will rip you off for your insurance. They do not expect you to care while they dawdle and rip off you and your insurance. They are all about getting the insurance money and not doing the job. Avoid! read more

I have been waiting for about 3 weeks for a call back from Serv-Pro. I have made 2 calls to the Bend office to no avail. I retired from Farmers Insurnace, and we recommended Serv-Pro to our insureds, I am sorry to say. At this point I don't need to hear back from them, I have already started to do the clean-up work myself because of the risk of mold. I would recommend that if you have a loss that needs clean up, look at other remediation companies as this one is not responsive. read more

Our experience with Servpro has been outstanding! We called on a Saturday night and were able to talk with someone other than just an answering service. Then they called on Sunday to make arrangements to come out, as agreed. I've spoken with Alex and Charlene and I honestly can't say enough about how much I appreciate their professionalism and efficiency. Plus they know what they are talking about and made me feel that they were 100% competent and I could rest easy. We're right in the beginning of this process and I know everything will go smoothly until complete. In summary, Servpro of Bend is above-and-beyond excellent to work with! (Note, Servpro is working at the home of one of our customers, not my own home. Therefore I don't know the names of the guys on site but our customer has been happy which is what matters most. I'm sure each person reflects the same capabilities and professionalism.) read more

I felt the manager Alex was clear, professional, paid attention to my requests and runs a very smooth team. Shout out to Nick, David and Daniel for their step by step explanations and not going straight to the doomsday scenarios, which, fortunately the damage never got to that point. While this is a day to day life for them, it's important to remember that this is a shock and traumatic for the homeowners and their household. I appreciated that they remembered that, when it could very easily turn into "routine." Thank you. read more

Covid interrupted our lives like so many others. Knowing we needed help from a company that knew what they were doing, we reached out to Servpro. Their team with was there to help from the start, without hesitation. Alex scheduled us promptly, they showed up on time and had impeccable customer service. Nick was extremely knowledgeable. He was able to help us with Covid disinfection so we could start to get back to normal. I highly recommend them if you have a need anywhere in Central Oregon. Call Servpro of Bend they have a fabulous team that really cares. read more

We required clean up on our home as a result of vandalism. ServPro was prompt to respond with an estimate of costs and than the eventual clean up. We were satisfied with the job they did and enjoyed the courtesy and consideration they displayed in doing the work. We would definitely use again read more

Great service. Professional, on time, knowledgable, and explained the process they would use to rectify the water damage from a frozen pipe.

Our insurance company recommended this company to us after we had some water damage in our home. However, we were warned by several people about this company so we took a hyper vigilant role in supervising what they did. We were not happy on day 2 and were surprised when the general manager made an onsite visit the next day to make sure things were corrected and we were happy. Servpro's ace ambassador/ employee Nicholas S. made all the difference. He was knowledgeable, kept us informed, and made sure we understood what was going on every visit. Servpro would do well to clone him! Or, to promote him to a trainer/mentor role for the company! read more

I wish I could give 6 stars!! My house flooded from a broken water line. Serve Pro was at our home within an hour of calling. Kevin and Marcus were very professional and informative. They told me everything they were going to do with a timeline that was accurate. They called before they came every time. Thank you, thank you, thank you! You all made this bad experience bearable! read more

We can't even get them to come out and give an estimate. We were told by the receptionist they won't give an estimate unless they are doing the job. What kind of service is that? We have been waiting 2 days for a reply back from them. They also charge $350 for an estimate. Forget you guys. Never recommending you to anyone. read more