We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

Matthew must be one of the most honest people in this business. I asked him to assess a situation…read morewhere we had a toilet overflow that leaked onto the lower floor. He did not try to upsell and seemed very transparent in his assessment. A few other water companies had pressured us to start an insurance claim there and then, saying the work would be more than our $5k deductible. Matthew told us that the water was very small and could be dried out with some DIY strategies. He then also looked at another issue we had and provided honest unbiased information about plumbers and contractors. He also provided a lot of small tips to prevent moisture and leaks in the future. I recommend Matthew as your first call and will definitely seek him out for future water damage needs.

Amazing. Super friendly and knowledgeable staff, very fast, communication was transparent and kept…read moreme up to date on what was being done. If you need mold remediation, these are your guys and thisbis your one call to make. Johnathan was amazing. Thank you Jason and team! Job well done.

24/7 flood and fire has been helping us with water damage mitigation from a burst pipe, and then…read morereconstructing our condo. Every member of their team has been incredibly helpful, kind and understanding toward our situation. Our insurance isn't covering everything, and 24/7 flood and fire is helping coordinate how to make the project financially feasible for us. We are so appreciate of their help during this stressful time! They very quickly came out to assess damage, started the removal / drying work quickly, worked with State Farm directly, and are now coordinating reconstruction with us. Thank you 24/7 for your help and expertise! Recommend to anyone who needs water damage remediation and reconstruction work in their home.

I don't leave negative reviews. This is a first. I hired Restorx of WA to clean up a water leak and…read moremold damage. 1. They didn't show up and took a week to do a two day job. 2. They left bags of garbage in my crawl space. The contractor I hired to finish the job found their used tyvek suits in the crawl space as well. 3. They didn't actually remove the mold where it was agreed upon. 4. They left rotten wood in the floor and wall. When I asked about it they said it was just "wood stains" but the wood was wet and crumbled when touched. It wasn't stains. 5. I had standing water in my crawl space and they didn't bring it up to mitigate. I would have added to their work order and given them more business, but they failed to mention that it needed to be drained and how bad it was. 6. They don't offer restoration services like their website claims. They will leave holes in the wall and floor/crawl space. Rats came into my home from the openings that they didn't cover. 7. I had to hire another company to fix their work and finish the job. I will never hire Restorx again.

Work done in Federal Way Our thanks to RestorX DKI for being…read moreavailable & immediately responding to our needs; water mitigation as result of failure of hot water tank. Julia marched in like a Sargent; obviously an experienced & efficient technician; no bs, no sluffing; got the work done on schedule; impressive workmanship. You'll be very pleased with Restor X DPI's service. I very highly recommend, which was selected by our insurance company.

I have been calling all water plumbing for several years- they do an outstanding job - great…read morecompany and will continue to call them first for all my plumbing needs b

Julie and Vlad were wonderful handling a water leak we had from our upstairs shower. Vlad was on…read moretime, the quality of work was awesome and I believe the price was reasonable. Julie also made sure to come out after hours to take a look at what was needed.

I have used Poblanos for years for my own personal home and for my rental homes. They do an amazing…read morejob of making my used carpet look brand new! The lines in the carpets are always my favorite! These guys are always very kind and trustworthy; they arrive on time and are respectful and quick. The price is absolutely UNBEATABLE!!! Thank you guys so much for making my home feel so much cleaner!

This is a family owned business. Every one of the men that have worked on my home have been…read morecourteous, professional, clean, diligent and trustworthy. My condominium experienced a flood last year. Poblano completely restored my home to brand new. I trust them. I completely recommend this outstanding company.

We have had a deeply frustrating experience with Premier Water Removal and would strongly caution…read moreothers before hiring them. They collected a large deposit and failed to deliver work anywhere close to the value promised. Communication has been poor and there was a clear lack of transparency throughout the project. At one point, we discovered serious misrepresentation regarding who would be performing licensed work, which completely broke our trust. (Do not let them do plumbing work, their licensed is suspended, look it up, UBI # 601-787-008) Even more concerning, they are attempting to retain a significant portion of our deposit despite incomplete and substandard work. We are reasonable homeowners and fully willing to pay for work that is properly and professionally completed--but that is not what happened here. This experience has forced us to pursue formal complaints and take additional steps to recover our money. Proceed with extreme caution.

This just feels dirty, I would compare this company to ambulance chasers. Had an unfortunate leak,…read morerecommended by the plumber, great communication by the office, from there it was downhill. I get an absurd estimate, included was "Emergency Call - during business hours". I called to ask about some of the items and was met with such an arrogant attitude, I decided then and there, I wanted nothing to do with this company. Stay away, if you have to, don't take the referral. Do your research, make the call yourself.

I noticed black spots on the edge of our carpet along a wall and adjacent closet, and also had some…read moremaster bathroom shower baseboards bloated and warped from a likely small weep leak in the enclosure corner over the years. I called Green Planet from seeing their excellent review history and local family ownership, and they aligned their inspection to suit my availability the next day, and the owner David sent their very capable and friendly project manager JJ. He surveyed the areas and two things became clear: he knows his craft and summarizes his findings very well, and he came to our home prepared for any eventuality with his drywall and remediation team resources to inspect as well as perform the work if we chose to (which we did). After pulling the baseboards and carpet lips back, analyzing water/humidity levels within the walls and materials and checking the inner wall beams and studs, he determined it was not black mold and could be normally cleaned as some form of soot/dirt accumulation. This put us at ease for that part. Then on to the shower area, where he not only examined the MDF baseboard area but also checked telltale signs above on the upper wall sand ceiling inside the shower and even in the towel closet. He correctly removed the shower ceiling itself and a few inches of the upper walls, ad well as some of the lower wall adjacent to the baseboard damage to get the complete picture of where mold had been hiding. His team remediated the shower itself along with the attic roof plywood sheeting and trusses which also had some mold growth. And THEN he even realized the mold went a little further beyond so they also removed a small area in the adjacent second bedroom and uncovered the other portion of that same mold stretch on the attic sheets and trusses of our roofing underside. After finding and treating it all, the verdict was that the outer roof (replaced new 5 years prior) was a likely source at one time of a leak, in addition to the contributions made by the shower area and steam buildup due to a 18-inch soffit dropdown lip from the ceiling forming a typical "shower cup" that traps steam and does not vent it properly. JJ also suggested (which we are now doing) to remove the soffit entirely and make it a smooth ceiling since we have a contractor already there and it is not load bearing, and to add a newer fan with humidity sensing if possible, to prevent a repeat of this happening. So they recommended smart things to do beyond just remediation and restoration. All of this operation was done under strict quarantine of the areas affected, sealing off the work areas with tape-sealed zippered access liner walls and appropriate ventilation and drying units, since you do not want anything to spread of be inhaled just in case. JJ was clear about the first estimate and then the second estimate in the adjacent bedroom once they realized they had to extend it. So pricing was both reasonable and accurately estimated. I was present for various stages seeing the progress and getting an explanation for anything I was curious about. Again, I would heartily recommend Green Planet for any services they offer, if this job is an indication of the quality and care they put into doing their work.

In September, we found a damp patch of carpet in our basement and a slow leak in our HVAC unit…read more This spread to two rooms, damaging the carpet and big chunks of drywall. We called several emergency water restoration companies, but Green Planet Restoration was the only one able send someone out to access our situation that day. David, our field supervisor, thoroughly inspected the damage and gave us an honest and careful outlook about the restoration process. Optimistically planning on insurance coverage, but realistically expecting denial, he made sure that all work and costs were approved by us before and throughout the insurance process. Thankfully we ended up being covered, and David helped negotiate on our behalf. Olman, our project manager, was attentive and communicative. He kept us up to date with all the work and progress, and helped us coordinate with the workers we had coming and going for several weeks. The crew working on the house was excellent, too! Giovanni walked us through the work, and helped us when we wanted to make adjustments. We made some pretty drastic changes to our spaces, installing LVP in both rooms and painting the wall and ceiling a dark color in one of them. These big upgrades were easily handled. At no point did we ever feel like we were left hanging or out of the loop. Even throughout the payment process, with several hiccups with our insurance checks, they were kind, patient, and understanding. Green Planet Restoration and their team help make a nightmare of a situation much easier to manage. Thank you to the whole team!

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

We had our basement flood in September of last year, so it's hard to remember specifics. I think…read moreJared was the one who came out first, and he inspired confidence that they'd do a great job. I hired them, and they took our furniture out and moved it to their storage. I'm reading about the names, and I think I had Gavin, JP, Ben and Reese. I'm sorry if I got the names wrong! They were so kind during it, when I was super panicked and shocked about the loss of 1/3 of our house. We then kept working on insurance to get it covered, and when I requested they moved the furniture from their storage to ours. They very quickly did so. Their patience with things going forward was amazing, and their communication top notch. I felt informed and supported, never hassled. Julie and her team really made me feel like they were rooting for us, which is rare if not non existent for a business. I'm so grateful we had them.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

We had Robinson come over for an estimate/inspection after we had a toilet overflow that leaked…read moreonto the floor below. After that experience, I question both the company's substantive knowledge and their ethics. First, they used some pressuring tactics to try to get me to sign on for their services right away. They urged me to make a homeowners insurance claim right away, saying that the work would surely be more than my $5k deductible. I asked what if we just took some remediation efforts without a claim, and they said just having a dehumidifier and fan in here for several days would already run $3k so I might as well file the claim. They otherwise would not offer an actual estimate for anything. The next day when they reached out to follow up, I said I didn't think it was worth it to file a claim and be out $5k. They then miraculously said they could do remediation for $2-$3k without a claim. I also had them look at another area of the house where we had some mystery water but was now visibly dry. I thought it came from outside rain. The technician said we had a leak and needed a plumber. I got a plumber in later who removed dry wall to look for the leak. There wasn't one. The plumber seemed really trustworthy and replaced a part just in case and was not $$$. But seemed to badly reflect on Robinson.

After a major leak from an upstairs bathroom pipe caused significant damage behind my kitchen wall,…read moreI'm incredibly grateful I chose Poseidon Restoration. From the start, they stood out as trustworthy, responsive, and highly professional, everything I didn't get from other companies I initially contacted. General Manager Jakob was outstanding, communicative, knowledgeable, and reassuring throughout a stressful process. He took the time to explain everything clearly and always responded quickly to my questions. The crew, Dwayne and Kyle, were equally impressive. They were punctual, respectful, and extremely careful in their work. They contained the demo area perfectly, which was especially important with a small child at home, maintained excellent air quality, and were very intentional about minimizing damage. Everything, from cabinetry to countertops, was handled with care, and the workspace was kept as clean as possible. Their attention to detail, professionalism, and genuine care made a difficult situation much easier. I highly recommend Poseidon Restoration. Jakob, Dwayne, and Kyle were fantastic.

Poseidon handled my bathroom rebuild, due to a water leak, from start to finish. Quick and…read moreefficient, great work and communicative managers. Highly recommend this team.