Appointment today 9-11am was cancelled. Not in advance and not proactively. Only when I contacted to get ETA. So, imagine if it was you. And you took a day off work or rearranged your day? How can a company can run like this? read more

We worked with Zach and Andy earlier this year and had a wonderful experience during a stressful time. Zach and Andy were always available for questions. They met with us multiple times to pick out finishes and offered suggestions on the best products based on their experience. They also made sure the work stayed on track, timelines were communicated and the work was completed when they said it would be done. We highly recommend working with Zach and team if you have the chance. read more

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They showed up super quick after the fire and gave great advice. They didn't even try to sell their service as they told me it wasn't needed, and gave me step by step instructions on what I could do. Great company! read more

If you need some quality work in your home done due to unforeseen damage, I can think of no one better to recommend than ServiceMASTER. At every point in the removal, cleanup, and reconstruction of our hallway wall - due to a slow leaking pipe which drained under our floor tiles - we were treated to professionalism and the highest of standards. An initial consult with managing partner and COO Zach Galajyan, constant communication with our project manager Andy Santrosyan, and three specialized crews put our entranceway back together, taking into consideration our work schedules and treating our home with the utmost respect throughout the entire process. The first crew removed one side of the wall (leaving the other side untouched so we wouldn't have to remove a large set of kitchen cabinetry). They inspected the area, tented it off for minimal impact to us and the rest of our house, treated the insides for possible mold growth, and left an industrial fan to dry out the area completely. They even arranged for a service to test the air for mold spores after the section was completely dry. After the area passed inspection, the tent was removed, and a second crew came to match and install a new wall section with wood paneling and trim. Finally, we had a three-man painter crew who sanded, sealed and finished the paneling before repainting it, the walls above, and the ceiling (three different colors). All three crews were well staffed and experts in their field. They took their time and did the project to a standard even better than the original wall. We are very grateful to have experienced this level of service and so happy to have our home back to normal. Thank you ServiceMaster! Rahoul and Katherine Sherman Oaks, CA read more

ServiceMaster Restore by EMS Pros - Hallway wall cleaned and replaced - Damage Restoration Near Me - Los Angeles, California

Wanted to inquire about timelines and services they provide. Man on the phone was so rude and dismissive I would happily wait longer to work with another company. read more

ServiceMaster is an "11" on a scale of 10. Like most people, we called them in freak-out mode (our upstairs plumbing had a leak that worked its way down through two floors. From moment one, we knew we were in good hands: The person who answered our call (Patti) said, "We don't believe in voicemail; you'll always get a live person with us." They had a team out that very day, and they began doing the water remediation, stripping the drywall down to the studs, and installing all manner of hot-air blowers and dehumidifiers to dry everything out before we could rebuild. They also recommended a terrific company to do the required asbestos and mold checks. In addition to the quality of their work, I was awed by how careful they were, installing carpet protectors everywhere and plastic sheeting to minimize getting particles blown all over the rooms by the drying equipment. Special shout out to Edwin and his team for all their hard work. The drying process wasn't easy. We had some troublesome tile areas that naturally took way longer than wood to dry. But every day, Edwin showed up (after texting us his ETA) to do his moisture checks. Happily, about one week into the job, he gave us the "all clear"--everything was dry to code, and we avoided the expense of having to rip out the tile to dry the base underneath. Anyone who's gone through water damage knows what a nightmare it is, emotionally, physically and financially. But having ServiceMaster in our corner, doing everything they could to restore us to some semblance of normalcy, was a godsend. We can't recommend them highly enough. read more

It would take a novel to describe the miserable twists and turns of my last few months. Long story short: my house suffered from one catastrophic water damage incident, which ServiceMasters help us completely fix, only to experience another (worse!) one from a completely unrelated cause. I will come back and tell the whole story eventually here, but ServiceMasters and Andy in particular have been the only good thing to come out of this insanity. They are competent and calming in the absolute worst of times. I will have a lot more to positive things to say, but I want to first publicly thank them. I honestly don't think my marriage or my sanity would have survived this summer without them. read more

My family woke up to our entire first floor being flooded. It was quiet traumatic but service masters showed up within the hour and had all the water out by noon. We had the pleasure of working with Andy who's positive attitude and honesty made a terrible day a bit better. read more

After our first round of rain, I found the corner of the flooring in my front room was wet. I reached out to ServiceMaster and spoke to Zach. He was very understanding and came out to my home right away. They found out a portion of my wall was wet and right away put up the plastic and hooked the machine up to dry out the flooring and walls. I did have a lot of questions but Zach was so professional and patient with me, answering all my questions. When it came time to remove everything, Arthur came to check everything out and he too was very polite and professional. He did such a thorough job inspecting the area and did a great job explaining everything to me. I would highly recommend ServiceMaster and if you can get either Zach or Arthur - you will be in good hands! read more

This was an unfortunate experience that started out well, but went from bad to worse. We had significant water damage to a bathroom. We researched companies and interviewed several. We chose this one based on Zach's assurance that he could restore the bathroom from the damage AND rebuild it as well. In fairness, Zach did a good job with the mold removal. After independent testing and certification, he installed the drywall. But, when it came to rebuilding, he stopped returning phone calls, for weeks and then months. We copied the owner, Ara, on several emails as we couldn't figure out why Zach went AWOL. Ara followed up with us weeks later, but only to offer us excuses, flower arrangements or chocolate, or fixing some furniture if we needed it "to make it up to us." Needless to say, we wasted a lot of time in limbo with completely unprofessional behavior and unreturned communications and false promises. We were insulted by the lame offers of gifts, potentially so that we wouldn't write an honest review. We would have appreciated and expected that they didn't sell services from the beginning that they had no intention of providing and perhaps were not capable of, just to secure the job. And lastly, once in a corner - we would have greatly appreciated just being told the truth: that they could not do the work they had committed to and that we should move on, rather than dodging and weaving and wasting a lot of our time. For this, regardless of the decent work they did in the beginning, we cannot give them a better review. If we could give 0 stars, we would because honesty and integrity are everything. They didn't have that at the beginning and it was a long, frustrating process for us to figure it out. I know this review is inconsistent with most of the others, but it is the truth of our experience. It also appears to be the case of a vendor who works the reviews, and tries to buy off potentially unfavorable ones with flowers or chocolate. NO THANKS. We gave Ara the chance to be honest and take responsibility over the phone, which would have gone a long way to healing this situation. He offered useless gifts instead. UGH. I hope this review saves someone from the same unprofessional and wasteful experience. read more

Absolutely incredible work they helped me from A to Z. Zack is extremely knowledgeable of everything and understands more than I can comprehend I appreciate there service and expertise and would recommend anyone who has any issues with their home to contact this branch for servicemaster they go above and beyond you wont be disappointed. read more

Don't bother calling, unless it's an emergency and will be claiming through insurance, they don't want your business.

Andy and the team did a wonderful job -- they were super responsive, prompt, and professional! They came on time, provided an excellent service, and communicated along the way. I'm so grateful I found them. I'd use them again anytime! read more

I live in Westlake Village and had 4 significant roof leaks that caused substantial damage in late February 2019. I called my insurance company who provided me 4 suggested companies to contact. Luckily I chose ServiceMaster! I called on a Sunday night and Monday morning They were at my place with a crew and two trucks. They immediately started demolition of dry wall, provided 6-7 big dryers and while rains persisted, provided me with the name of a roofer to come out and immediately tarp to try to stop additional damage. This was miracle #1, as getting a roofer out during these heavy rains was essentially impossible for me. The tarping and fixes on the roof worked, as luckily, we had continued rains which tested the roof repairs. The roofing was not covered by insurance ( everything else was), but the roofer provided was extremely reasonable. Once demolition, roof and dry out was complete, the repairs and construction began. The entire group, demo (Abraham),painters (Nappo), drywall (Rueben and others) and Arsen all were terrific! Not only was their work good, but their respect for my home, their cleanliness and interactions were professional and perfect. All construction and demo areas were shielded with plastic drapes to contain the area. They also worked well with the insurance adjuster. I don't ever want to go through this again, but really, if you have to go through this, I highly recommend ServiceMaster and their ability to handhold the homeowner through difficult times and to get the job done quickly, and well. Stuart read more

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They did a really nice job in our house. I like how they handle everything with the insurance and start working in por house. Our house is so beautiful and renovated. read more

When my condo got flooded with sewer water, Service Master came out to help clear the water damage. Part of the walls had to be removed & interior segments of the walls had to be treated and dried out. Service Master also helped me arrange contractors to do the repair work (new walls, new floors, paint, etc.) Zach at Service Master helped every step of the way & was very kind. I appreciate the beautiful final result very much! read more

A tenant called middle of the night about a burst pipe. All I had to do was call Service Master. They were at the scene early in the morning. They got to work quick and eased the process for our tenant and us (landlord). Couldn't be happier. I Highly recommend them. read more

Zach came to my home and inspected some water damage that occurred. I wish I had used these guys for an issue that arose last year from a faulty dishwasher. My experience was simply not the same, as streamlined or professional. He was so professional and incredibly honest. A lot of times when it comes to issues like water mitigation, folks, including myself can find themselves out of their depth. It turned out, my particular issue was superficial in nature and he made absolutely no attempt to make the issue into something it wasn't. His colleague was equally professional and friendly and I would highly recommend using their service if anything like water mitigation arises. You can be rest assured, they're not trying to squeeze or pressure you, but are genuinely trying to resolve your issue in a timely manner and are going to be exceedingly fair in their assessment. read more

They were quick, professional, and knowledgeable. I recommend them highly. Helped dramatically reduce a stressful situation quickly.

I have to say that I'm blown away by the attention , service and work I've received. Within hours of my incident they were there, assessed and the ball was rolling! I am so grateful for Service Master and the team! They truly have made my disaster into something that's so much more better that I ever thought it was going to be. Everyone is nice, knowledgeable, and willing to go the extra step to make sure you are taken care of. I'm beyond grateful I've found them. I'm telling everyone I know about them, and you should too! Thank you Service Master & Team! . read more

Extremely professional and organized company. They were at my house with an entire crew and equipment within one hour of calling them after my house flooded due to a broken pipe. They were efficient, caring and very well organized. They did the dry down services and I must say that the anxiety I was going through with what had happened was alleviated by their professionalism. I highly recommend them to anyone that may need emergency services. They went above and beyond their scope of work to make sure my home and belongings were taken care of and protected ! I wish I could give them more than 5 stars and they definitely deserve it !!!! read more

Service Master was a recommendation from our insurance company after we sustained extensive water damage from burst pipes in a wall in our condo. Zach was here promptly, assured me that they would take care of packing & removing a large part of our furnishings so they could start their work to remove damaged walls & all wood floors throughout the condo. It was a long and tedious process over almost 3 months but Zach was always polite and patient when I wasn't. The work was professionally done as was their follow up to take care of the small things when it was completed. My calls or text messages were never ignored and that was extremely important in getting to the end of the project. Very happy with quality of work. read more

Zach and his team did a great job addressing and repairing water damage from an unexpected ceiling pipe burst during the holidays. ServiceMaster worked with my insurance company to timely complete the work within budget in a first class manner. I would certainly call on ServiceMaster again. read more

Great service! The guy showed up on time (with a mask on) set everything up in minutes! Hope I don't need this type of service in the future but if I do I'll be calling them for sure. read more

Servicemaster did an amazing job during a super stressful time for us. They arrived within two hours of our flood and began their magic. They dried up the floors, had fans and dehumidifiers in our home that same night. They came back the next day and packed up the entire place and moved it out to storage. They preserved as much of the furniture and items as they could. And at the end they brought it all back and unpacked it all slowly, and considerately. Everyone who works here is nice and does not have any attitude. They are extremely professional, honest and super calm during a time that feels like it will never get better. The entire team worked with us from start to finish to make sure everything was put back together. They are a State Farm approved vendor and that made it even better for us. I hope this never happens again, but if it does, I am calling Servicemaster. read more

Zareh and his team are absolute life savers. I called them when my basement flooded. They came out on the same day. They were complete professionals and extremely efficient . I highly recommend them to anyone who needs remediation services read more

The team at ServiceMaster is phenomenal. They are so fast, professional, punctual and efficient. We were caught off guard when we had a leak. The leak was so bad it penetrated 2 stories of our townhome. ServiceMaster was able to mitigate the damage and preserve as much as possible and quickly facilitated repairs. In addition to that they provided such excellent documentation that my insurance had to problems covering my damages quickly. Thank you everyone! read more

I was so comfortable dealing with them very reliable very helpful and very knowledgeable people all the staff are very courteous they got the job done so quick I called on the weekends they came in and set it up on Sunday there so fast I'm so happy for the service I'm glad that I found the right person to do my service they are very And highly recommend it thank you guys read more

Servicemaster fire and water did a beautiful job on my kitchen remodel. They did the water damage mitigation, and then restoration of the entire kitchen from floors to ceiling , new kitchen cabinets and granite counter tops. The service personnel were very cordial and very helpful in all aspects of the restoration and I would highly recommend this company for all home renovations. read more

I was very impressed with the quality of work. They were there on time everyday as they promised. I would use them again. Very professional they put plastic all over the work area. read more

I can't speak highly enough of ServiceMasters. They are experts at what they do and above all, are true to their word. They were a pleasure to work with at every stage of the restoration process and turned my worries into smiles. They were more than restoration professionals, they were guides on how to do restoration right. Every single team of theirs I worked with, from drying my home out to putting on the finishing touches were best in class. They earned my trust and never lost it at any point. I feel extremely lucky to have had them as my restoration team. Today my home looks better than the day I purchased it. Thank you. read more

Great prices and great service. Impressed! Did what they needed to do and were fast & friendly. Very pleased

We had a house fire on 12/28/2019 that caused damage to the affected area and a lot of smoke damage throughout our house. We chose the team at 24/7 Restoration because Zach was very knowledgeable about the clean-up process and insurance process. We had 2 different Adjusters come out from insurance companies and Zach knew both of them by name and had an existing relationship with them. This went a long way towards credibility and getting our insurance claim settled. The workmanship performed to remove the damaged portions, clear out the smoke smell & damage, and restore our property was well done. There were a few hiccups along the way, however to be fair, COVID-19 did a number on the timeline of our project. Sourcing materials due to supply chain shut downs were constant issues. For example, our flooring was coming from store somewhere out in San Bernadino County that was closed for 5 weeks due to local government requirements. On top of that, this company has multiple projects going at the same time, therefore these speed bumps made it challenging to have the team stick to a work schedule timeline. read more

When your life changes overnight, you want a company you can count on. Service Masters is that company. Within hours of my problem, Zach met me at my home and helped me get started right away. He was reassuring, kind and efficient. He knows his stuff and wants to help, not because it's his job, but because it will lighten the load for you. Zach even came to assist me with contractor meetings he didn't need to attend. Both he and Ara are very accessible. Most of the time, they answer calls and texts right away. And if they don't, they get right back to you. I had a great experience and appreciate how they helped me during a very challenging time. read more

These guys are the best. Came out quickly to handle a major plumbing issue we were having and they were able to fix the issue really quickly. Very professional and they know what they're doing! read more

My entire room flooded. Water overflowed from the toilet and shower and spilled all over my floors. We had an emergency call and Zareh came by early morning next day and started taking care of the situation. The plumbing was fully fixed so no more clogged pipes or overflowing. Two of my walls had water damage which they caught. They cut the drywall brought in a machine to dry out the "drywall" and patched it back up. It's like this disaster never even happened. That's the best part. Very happy with the results and how quick they got the situation under control. Thank you. read more

These folks were hired by my insurance company to move furniture from a portion of my home due to damage sustained to the building caused by a tree that fell on it. They simply had to store the furniture for a few weeks and bring it back. For this service they received a 5-figure payment. When my housekeeper was cleaning a few days after the furniture was returned, she found a chip to the underside of a large glass coffee table top. My contractor reported the issue to Zack and Ara telling them that it would cost $1140 to replace the table top. They gave us a $400 credit saying that since we had signed the waiver they were just being kind by offering the $400. I expected that they would have covered the entire table top since the job was far less extensive than they had anticipated and for which they received well over $10,000! read more

On Thanksgiving evening our fireplace cracked and all the live cinder fell on our hardwood floors burning its way through the subfloor and the joists. We were recommended ServiceMaster by our cousin and with much reluctance and skepticism gave them a call. Within 12 hours we got a call back and by Saturday our house was mitigated for smoke damage and the clean up and renovation process was on its way. They were punctual, trustworthy, and respectful of our situation. ServiceMaster was the main reason why we were able to return to our HOME in such a short period of time and with as minimal disruption of our normal daily life. We highly recommend them. Thank you TEAM!!!! read more

After having been through a few terrible experiences with water damage and restoration, I'm happy to say that this company was a pleasant surprise. Very professional. Great workmanship. I would not hesitate to recommend them to anyone in the unfortunate circumstance of needing repairs to your home. It also helps to go through a company that is recommended and/or endorsed by your insurance bc it makes the process go much smoother with a lot less stress. These guys were all very courteous and worked quickly. 5 stars. read more

ServiceMaster guys are incredibly knowledgeable, diligent and professional. First, I've never seen a vendor before who shows up minute for minute on time. Second, they have amazing communication, explain everything in detail, help you explore all the options, follow up and always answer you calls. They have top notch expertise and advise you not only on the immediate issue, but holistically on the full scope of the project. They execute with speed, quality and make you feel like you in the "right hands" from the beginning to the end. I can't recommend them any higher and gave their contact to all my friends and family. read more