We had water damage that got into the studs and carpet. Tavi and Sebastian came out. Top quality…read moreamazing and caring work. This company is blessed to have such great and talented people working for them! If I could, I would give them a big raise! Great value, great young men!

I understand that we were given a quote before we received our services, but I don't know how this…read morecompany can sleep at night knowing they charged a new homeowners $1000 to replace a sprinkler system that itself was less than $100 for the part and it took two minutes to install and they charged us $1000. That's ridiculous. I will never use this company ever again and it is my fault that I didn't call around first because it was an emergency. They talked us into it. I hope they feel good knowing that they basically swindled us out of $1000. Since it was an emergency, we didn't argue the price but to watch him replace our sprinkler part within two minutes and charge us $1000 for it. I think that's honestly terrible for people to think that that's OK. Please use a different company. This company doesn't care about you.

WARNING!!!!!! USE ANYBODY ELSE OTHER THAN THIS COMPANY (Servpro). I had a leak in my house behind…read morea wall that ended up having mold present as well. I called Servpro and had them come look. I was mislead by two of the technicians about services provided. My insurance company denied the claim and I was told to hold on for a couple days and try and fight the insurance company. That led to the equipment from Servpro to stay in my house an extra day and a half after they knew my insurance wasn't going to cover the damage. I was never left any paperwork or receipt about the job. I was told there would be no charges if the insurance doesn't cover it. That was lie. I was shocked to receive an invoice for over $3000. When disputed they dropped the price minimally. The second technician came to retrieve the equipment and stated " I need to pick this equipment before they start charging you ". Another lie. Needless to say, find anyone else to help you when in need because they don't care.

we Where flooded out by a burst appliance. Servpro team came in lead by Alan Sergent. they Where…read moreprofessional and timely, they did the mitigation, the team that did this was top of the line as was the demolition team and the rebuild team, upper management help us deal with insurance issues all in all a very well done job, I'd recommend Servpro to anyone deal with this kind of disaster .

Called in to get a free consultation regarding a property that I just rented out recently, and…read morediscovered mold within the insulation, and I didn't want to scare away my tenants. This is a new experience for me, and I had no idea what I should do. I looked it up on Google, and this was the first company that came up. I spoke with a woman named Luisa. She explained the process to me very thoroughly and was super patient in answering all my questions. I did not end up going through with setting up an inspection. I wanted to get a second opinion before moving forward, but she definitely took care of my needy questions and set my heart at ease. I was freaking out, and she was super helpful and polite. Not sure if she will be expecting this, but I definitely recommend the consultation if she's on the call!

***UPDATE as of 7/13/26 10 DAYS+ $0 has been received from this company. I thought I would update…read moremy review due to company's response on this post. The company has since came out to fix part of the damage that they caused. We have since worked with another vendor through our home insurance to find that actual leak which was within the shower. The water damage cause has been shown to us and proved through reading with a meter and pictures have been provided where the water is leaking down along our tub out to the specific area of the carpet in our room. It is further confirmed that rainbow restoration immediately assumed the leak was in the wall adjacent to the Carpet. That is when they hammered into the 2 x 4 to check for moisture and punctured that pipe. The water continued to leak after they fixed the damage they caused which led us to finding the actual leak through a very thorough assessment by another company. I will not be changing my review. Unfortunately, through the very poor assessment and not checking that the leak had resolved. We had to move forward with having our Carpet and baseboards fully replaced only to find out that they had only fixed a leak that they created and not the source of the moisture. The source of the moisture runs from the shower throughout the enclosure down the tub line directly to the spot that they took out a chunk of my wall, where we also had to have drywall repaired. Please consider this company and standby during visits to the home. The tech that assisted us was of great integrity and very apologetic for this mistake. It was the management who tried to blame us and say they must have punctured a very rare part of the pipe and made a previous issue larger. We have since proven that to be a lie. *** we also never asked for reimbursement for mold, remediation or anything like that. We asked for reimbursement for displacing our family during Father's Day weekend due to negligence. We did not have a leak issue where we had to move out of the home and shut off the water prior to being serviced by your company. We are actually still dealing with the issue and the leak and the water does not need to be shut off we just do not need to run that shower to stop the water from running. We asked the company to make things right. We ask them to pay for the cost of displacing our family for multiple days into a hotel, the cost of repairing the drywall that they damaged and the pipe that they damaged. We had no issues addressing a moisture situation that was not caused by their company. Please let me know if there is anyone who can get in touch within this company. We have since been displaced from our home after having a tech come out and are in a hotel. Our dog has been in 100 degree weather and the GM first refused ownership when even the tech apologized for the mistake of damaging a pipe and water spewing out. He then reached out appearing to attempt to rectify only to not respond for another night. Please reach out to me if you're in management in Rainbow Restoration and are not Param. I would note the tech that came out was honest, kind, and accepting full responsibility. Erik also came and was very helpful and understood the tech made an error. During Param's conversation on the phone with me he admitted this is rare and he should've went into a 2x4. Our homeowners insurance sent out a plumber to review who said the fracture on the pipe was not companies response on this post to wear in tear but deliberate puncture by force. Everyone is in agreement the tech made a mistake. However, Param is unwilling to accept this is a separate issue from the preexisting issue we called about. The house was not unlivable and we were not displaced prior to working with Rainbow Restoration. The plumber Param sent to my house stated he couldn't find another leak so the tech "probably" punctured the same exact (rare) pipe in the same exact spot there was a leak cause water to spew out and create an emergency situation. We are only seeking for the company to rectify the new problem they have created so our family can move back into our home.

I recently had a situation where an elderly relative was taken to the hospital and I had to assist…read morewith cleaning up a hoarding situation that had Biohazard elements. Rafael from Speedy Restoration responded to my message within minutes and we agreed on a walk-through the next day. Suzi was the project manager. She arrived promptly, did a through inspection, suggested areas that needed attention and turned a quote around that same day. We were able to schedule within 48 hours which was awesome! The crew was pleasant and professional. They removed contaminated items and did fantastic job cleaning the space. Thanks to the Speedy team for making a difficult situation so much easier. I highly recommend Speedy Restoration for any minor or major cleanups you might have.

One of the few businesses I would recommend. Raphael has been very helpful in his assessments and…read moreexplanations. Thorough and quality restoration work.

This review is specifically for their remediation work as we used a different GC for the…read morereconstruction work. A 60 foot tree fell on our house NYE and the insurance company sent Paul Davis Restoration. I had low expectations for a franchise operation connected with insurance, but they were ABSOLUTELY WONDERFUL from start to finish. Nicole managed our claim and is kind, super responsive, and does a great job following up. Nate and Bobby are hard working, polite, cheerful young men who always wear shoe covers inside. After the initial demo, they returned and spent hours in the dark and rain at the start of another storm disconnecting the remains of our demolished pergola from the house so it wouldn't catch wind and rip off our living room wall. The insurance company's reconstruction estimates were ridiculously low, and with the owner Joseph's help, it went up by $45k (to where it should have been to begin with). The insurance company was a nightmare, and in the chaos and overwhelm, the staff at this Paul Davis truly sustained us. They are based out of Stockton, but cover the Sacramento Valley and into the Bay Area as well.

I contacted Paul Davis regarding water damage from a kitchen sink leak. As a first-time homeowner…read moredealing with a restoration claim, I had a lot of questions about the process. Unfortunately, communication from the project manager, Matt, was disappointing. When I asked him to explain what would happen next, he replied, "Sure," and then sat in silence until I asked if he was going to explain it right then. The explanation I eventually received felt rushed and incomplete, leaving me confused about who was responsible for fixing the plumbing leak versus the water damage restoration. And this was the same with every single question I asked. I understand now that restoration companies typically handle mitigation while a plumber and contractor handle the plumbing repair and reconstruction. However, that should have been clearly explained from the beginning. During a stressful situation, clear communication and professionalism are just as important as the restoration work itself. Unfortunately, that wasn't my experience with "project manager" Matt.

Thank you ServiceMaster Restore for your service. Staff were very professional and were great to…read morework with. They were on time and finished the job when they promised at our church. Their work was excellent and cleaned up after the job was complete just excellent work. I would definitely use them again and would recommend them to anyone needing an excellent service. Whether disaster like a storm or fire, or threats like water damage and mold, you can definitely trust Vincent Mudaliar and team. They really helped fear turn into confidence.

After my house burned down in late 2020, my insurance company referred me to Mark Scott…read moreConstruction, and from day one they were amazing. Leith Noble, my project manager, guided me through every step (and every one of my many mind changes ). He was patient, responsive, and so good at what he does -- even though we never actually met in person! Everything was handled through texts and emails, and it worked perfectly. On the ground, Roberto Martinez was a total gem -- kind, calm, and also super responsive. The rebuild was a long, painful journey thanks to Berkeley's slow permit department and PG&E delays, but after 3 1/2 years the result is gorgeous! Even a year later, Leith still checks in to help with small hiccups. If you're rebuilding and want a team that truly cares and delivers -- choose Mark Scott Construction!

I can't say enough about the professionalism, integrity, and overall expertise of this company. I'd…read moregive them 10 stars if I could. We had a rain event during a roof replacement this past April that flooded our home. Our insurance company recommended we use Mark Scott Construction to handle the "pack-out" of all of our belongings and furniture so our home could be repaired. We had already selected a contractor for construction which I now totally regret. I only wish we had selected Mark Scott to do that work as well. They are "old school" when it comes to putting customer service first. We worked with Alex Alas, the GM of the Restoration Division. Alex came to our house and spent time explaining how everything would work, making us feel comfortable with the process. On pack-out day, Alex sent an experienced crew that carefully wrapped, inventoried, boxed, and removed all our our belongings from our home-- from our books and clothing to our paintings and piano. We literally did nothing-- we just watched as these talented men and women wrapped, disassembled, photographed, packaged and inventoried everything in our 3,200 square foot house in a matter of days. When they left, they had removed 10 rooms of furniture and packed 380 boxes of our belongings. Truly amazing to witness. After our repairs were done, Alex sent his crew back to put everything back the way it was. Their foreman, a young woman named Rosa, had an iPad on which she had taken photos of everything in the home. I had asked Alex for a favor. In the rush of packing out, there had been no time to dust our furniture. I offered to pay extra if Alex's crew could wipe down and clean all of our furniture before it came back into the house. Alex said they always clean all the furniture upon return, but in the house. But Alex had the crew set up a "cleaning area" in our driveway-- no extra charge-- and Rosa and her team meticulously cleaned every piece of furniture before it came back into the home. Finally, after moving 10 rooms and 380 boxes of belongings, one would expect some damage. We did have some minor damage to a few items. What impressed me was Alex's way of handling it. Alex has a "whatever you need " and "we will make this right" attitude. Besides deeply apologizing for the minimal damage we incurred, Alex took care of repairing and/or replacing everything without any hassle or pushback. Kudo's to MS Construction and Restoration. I wanted to write this review to let others know of our positive experience. I found other 5-star reviews when I got to the site, which confirmed that my positive experience wasn't a "one-off". We're going to be remodeling our master bath after the first of the year and we'll be using Mark Scott Construction to do the job. We are looking forward to working with them again. Thank you, Alex, Rosa, and the crew!

AJ is the best. Helpful, super clean and professional. We…read morehad him couple times and I lm always satisfied with his work. God bless you brother AJ.

We had AJ come out to clean our carpets, and while the work itself was okay, the pricing and…read moreattitude were a different story. When I first called him, I told him I needed the job done urgently. He said he was busy with a graduation party but quoted me $60 per room. I agreed, thinking it was straightforward. When he arrived, I asked him to clean just the living room and master bedroom--both completely empty, no furniture to move. Once he got there, he suddenly claimed the living room would count as two rooms and pointed me to his website. This is a small home in Mountain House, nothing out of the ordinary, but somehow it ended up costing $200, with only a $10 discount. Later, I messaged him to finish the job with two more rooms. He lives in the same town, but he told me it would be a minimum of $150 just to come out again. At that point, it was clear this wasn't about fair pricing--it was about squeezing as much money as possible out of the situation. AJ may do decent work, but the greed is hard to ignore. The way he shifts pricing and inflates charges shows that making an extra buck is more important to him than being honest or fair. I would never use him again and strongly caution others to look elsewhere if you value transparency and integrity.

In regards to the back out and back pack Both Alex and Fernando were very helpful and kind. They…read morewere professional, conscious of the surroundings, informative and went above and beyond to make sure their portion of the job was done to the standard of expectation.

A poorly run business that has NO communication within their own organization. They will nickle and…read moredime you with false charges that were not performed or equipment not used. A NO for a home owners.