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ServiceMaster Restoration by Cross

3.1 (8 reviews)
Open • Open 24 hours

Services - ServiceMaster Restoration by Cross

Carpet cleaning

Mold remediation

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Daphne's Cleaning Service

Daphne's Cleaning Service

(10 reviews)

I used Amazon Home Services to schedule an appointment with Daphne's (they accepted my bid for a…read morespecific time and date). This was scheduled several weeks prior to the planned date, with plenty of time for adjustments on either end if needed. The night before they were supposed to arrive, they sent a message stating a completely different time than the one we agreed on. No explanation, no apology, no checking to see if this was an OK time. They were just insisting that they were coming at this new time. I wasn't even going to be home at the time they were trying to come here, so it was a no-go. They proceeded to send me really bizarre texts that didn't make sense. Then they blocked me. So, thanks for wasting my time by accepting a bid for a job you had no intention of completing.

Horrendous, unprofessional service. I made an appointment 10 days in advance and the morning of…read moretexted them to confirm an exact ETA. They proceeded to read my message (with iMessage read receipts), but didn't respond. I texted 5 more times and called, no response, but they kept reading my messages. 90 minutes after they were scheduled to arrive they still had not communicated anything to me - no explanation, no apology, no offer to reschedule, nothing. I can't believe how rude and unprofessional they were. Note - I was a repeat customer. The time before this they were 1 hour late, but had responded to me at least to explain. Never wasting my time waiting around for them like this again. Plenty of other cleaning services in DC with reasonable rates.

ServiceMaster Restoration by Cross - carpet_cleaning - Updated October 2026

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