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ServiceMaster Restoration by Cross

3.1 (8 reviews)
Open Open 24 hours

Services - ServiceMaster Restoration by Cross

Carpet cleaning

Commercial deep cleaning

Commercial move-in or move-out cleaning

3 More Services

Commercial standard cleaning

Damage restoration

Mold remediation

ServiceMaster Restoration by Cross Carpet Cleaning Photos

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D & D Cleaners

D & D Cleaners

(8 reviews)

We have been going here for years and they're always so nice and prompt. I definitely recommend for…read moreyour standard dry cleaning needs.

On March 6th, 2017, I brought in a navy blue suit to be cleaned for a wedding that weekend. A suit…read moreand a dress shirt were dropped off and picked back up on Thursday (3/9/17). That Saturday, I took my suit out of the bag and was getting ready when I noticed a few dark spots on my jacket. As I took a closer look, I found that the jacket had been damaged. I called the cleaners on Tuesday (due to a paper for class I had to complete and turn in) to inform them that there was a problem. I said that my jacket had been damaged during the cleaning process and wanted information on their process of mending clothing that was damaged in their care. Without any indication of WHICH jacket (of many, I assume) I was referring, the owner (through the young lady at the desk) said that I was absolutely wrong and that it wasn't possible. They asked me to bring it back in, so I agreed. Today, March 15, 2017, I stopped off at the store again with the suit and showed them the damages. I informed them that the suit was nearly brand new and had only been worn three times before, having been cleaned at their own establishment. The owner consistently repeated the word "No" with no explanations that I could make out and offering zero solutions. The young lady made two points, which I easily disproved. 1) There is a note on the receipt about damage to "worn fabrics" not being covered. I informed her the suit was nearly brand new and had only been worn on two occasions and 2) That bugs could have been the cause. I figured the same thing, and made sure to check the other wool objects in my closet, finding absolutely no damage whatsoever to any other article. I informed the owner that if he were able to fix the damage at no charge, that I would have no problem. He completely refused, so here I am. As a business owner, it is one's responsibility to take ownership for damages that may be incurred while other's possessions are in one's care. If damage occurs, it is the business owners responsibility to offer some way of rectifying the situation. Neither happened in this case. The suit and accessories had cost me over a thousand dollars and was a huge investment for me. To see someone damage my hard earned possessions and not offer to make things right is insulting. I have had other garments cleaned at this establishment and had not had a problem till now, and the situation was not at all satisfactory. Now I need to spend money to have my suit repaired to fix someone else's mistake.

ServiceMaster Restoration by Cross - carpet_cleaning - Updated May 2026

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