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    Service Source Plumbing

    4.2 (5 reviews)
    Open Open 24 hours
    Updated a few days ago

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    Henco Plumbing Services - Removing an old leaky water heater and installing a new 50 gallon gas water heater.

    Henco Plumbing Services

    (98 reviews)

    My experience with Henco Plumbing has been great! I called them about 2 years ago to clear a…read moreclogged pipe and install a new toilet and had a very satisfying experience (see my previous review), so when we had yet another clog, I called them again. Our plumbing tech, Drew Smith, cleared the clog but found that the sewer line was deteriorating. He conferred with his manager at length to determine the best options available for me. We decided to do the least invasive fix, one that would avoid having to tear up my basement, ( which we use as additional living space), to get to the pipe. Expensive? Yes, but it's the sewer pipe folks - not something we can do without. Henco staff worked with me on the financing and I approved an epoxy coating for the existing pipe. Scott Printz Phil Skaggs, (the expert installers), came out and dug up the back yard to expose the pipe, descaled it and ran the camera to prep for the epoxy. No can do - pipe is in such bad shape that epoxy would be a very expensive, useless option. They immediately notified Henco management & Drew. Drew came back out on Monday with possible options. He'd shared ALL the info & videos provided by Scott & Phil with management, as well as my concerns about cost. It's now Thursday and Scott & Phil are back to insert a special liner (actually a pipe within the existing pipe) that will, to all intents & purposes replace the old pipe without having to dig up my basement & pierce the foundation. This is still an expensive option, but considerably less money than tearing up the basement. Bottom line, these folks have been personable, efficient, and have produced the results they promised. I highly recommend Henco for your plumbing needs!

    The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

    Clark County Plumbing & Drain - Excavating for a new sewer line

    Clark County Plumbing & Drain

    (31 reviews)

    TLDR: Mike made a mistake that cost us an additional $1,400 and refused to take any accountability,…read morenor was he willing to even discuss a mutually favorable compromise. To be fair, the situation Mike was put in was a difficult one, which he should have ultimately walked away from. That would have been way more reasonable than what he did. There was a conflict in scheduling (Not Mike's fault) that had concrete pourers onsite before Mike arrived, and the spot he was supposed to place plumbing was already covered with concrete. When Mike discovered this, he simply had the concrete crew form out an opening for his plumbing work, but in the wrong spot altogether. While our directions for the plumbing were not exact, down to the inch, he instructed the concrete crew to put it on the opposite end of the pole barn. He did this without confirming with me. To cover the errant hole will cost $1,400. I originally offered to cover that cost if Mike would simply cover labor to cut out the concrete to lay the pipe. He declined that and ultimately said he refused to work on the project any further and would not take any accountability or work at all on a resolution. Terribly unprofessional and just gross. Stay away.

    Could not recommend Clark County Plumbing & Drain highly enough. They promptly came to fix our…read moregarbage disposal as it was backed up. They determined that they might need to either unclog the drain or replace the disposal, they offered to try and unclog the drain and if that didn't work then they would put that cost to the price of repairing the garbage disposal. So thankful we found them and will definitely be using their services in the future.

    Service Source Plumbing - plumbing - Updated August 2026

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