I try to never give reviews until at least a year after significant work is done, since so many…read morecontractors make it look good in short-term and you discover all the things wrong with it later. 20 months ago a team of young men from Henco installed a small pump with a complicated pipe path in my basement (old house with dead drain pipes!). It's still working great today. This is the basic 3 star benchmark for any company -- the bare minimum. Henco was unique among my contractor interactions of recent years in that they actually applied some critical thought to the situation! Where others (including other quotes for the same project) insisted that their first knee-jerk (and whaddya know, more expensive) idea was the ONLY way to address a situation, the Henco team listened to our needs, thought through options for redirecting the pump and drain pipes, and ended up doing a reliable and good job on an alternative (and in hindsight, best) approach that no other quoters came up with. Respect and thought shouldn't be extraordinary, but in 10 years of homeownership it is evident that most contractors don't bother with them, while still asking for 5 stars. Those ones don't get 5 stars. Henco does!

The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

Had a clogged kitchen sink. I called them and they were able to come out the fastest and we'll…read morepriced. Louis showed up and found that the main sewer line was clogged. Went through the main sewer line (he recommended and I opted for the camera) and we found that there was a belly in the line, cause grease/soap to stick, etc. and that caused he drain. Got the clogged cleared and I'll be reaching out to get the belly fixed next. They communicated well, showed up on time, explained everything, completed the job, did a follow up call, we'll priced, and did great work! *I highly recommend the camera. Without it, you may get the issue fixed, but it may not tell the whole story. The camera allows you/them to see what exactly the issue is and how to avoid future visits. In my case, there is a belly in the line, that would basically require I call them out every couple of years when the drain inevitably clogs again.

Jesse and his team at Clog Pro went above and beyond to assist us with a backed up sewer line…read more Within an hour, a Clog Pro tech came out to diagnose the issue and clear out our sewer backup, while also cleaning up the sewage water that backed into our basement. He scheduled us for a sewer scope the very next morning. Jesse came out to take a look at the line and even called the City of Portland on our behalf to get them to inspect the scope video the same day. Jesse and technician Josh were able to clear out the rootball that had worked its way into the line and the line is up and flowing again. If you find yourself needing help with your clogged issues, I highly recommend Jesse, Josh, and the team at Clog Pro Plumbing & Drain. Their professionalism, knowledge, and care for your home is unmatched.

Several mornings ago my drain fitting in one of my bathrooms failed. After searching on Yelp etc. I…read morecame across this company and thought I'd go with them based on reviews. They committed to a time between 12 noon and 2pm and sure enough the tech showed up. He did a consummate job on replacing the drain. I happened to have the Enviro Tech drain part left over from the faucet installation back in 2007, So that was no problem. I'd definitely recommend and use their services again. :-)

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

Brad fixed our under sink garbage disposal. He was punctual, friendly, and professional. Also, I…read morewas confused as to when a plumber would come, but office staff worked with me to sort things out. I highly recommend Crown Plumbing.

The water heater replacement job was done quite well. They corrected several out of code issues…read morethat a DYI job would not have caught. My ONLY small issue was their internal communication. The estimator said they'd fix the code violation at no extra charge; the installer disagreed, and referred to the estimator as an "idiot" in my presence. Although a subsequent call between the two cleared the issue up (the original bid and repair was honored), I viewed the installer's comment as un-professional, and for just a minute, the comment had me wondering if I'd chosen my provider wisely or not. But, all's well that ends well, and I can happily say we're back in hot water.

I'm still 'wowed ' by this company! I can see why this company gets five star reviews. Fast…read moreresponse time on my issue. They arrived quickly to remove and replace my leaking toilet. Kell and his helper were truly Pros at their trade. Very courteous as well. I've just jettisoned my trove of other plumber's cards. Only need one now.

From start to finish Kell, and Ravim were knowledgeable, professional, and more than willing to…read moreanswer questions. I purchased a Toto G450 toilet/bidet and needed a tankless WH flushed, and they did a great job. I also had a leak on an outside bib which they fixed perfectly as well. The toilet works great, and the other items were done flawlessly. The prices were reasonable, and they were able to come out the next day. I definitely would hire Waterways again to do any plumbing work.

0 stars. Never showed up. Never text or call to advise. Very poor customer service! Disappointed.read more

These guys were amazing !!!! I just had a small leak in a valve in my garage and they did an…read moreexcellent job and replaced my valve for a very fair price and didn't gouge me like most plumbing companies would. I would highly recommend them. !!!!

I really am a huge fan of these guys. I've had the chance to work with Tyler and the team for the…read morelast while and they really care about all of their customers. 10/10 would recommend them to absolutely anybody I can!

Professional, fast and leftist things better than what he found them. Very satisfied!read more