Jake Reed and Adrian Crawford did a GREAT JOB today! Adrian analyzed our issue, determined it wasn't HVAC and got Plumber Jake out within a couple hours. He determined it was an issue with water softener issue, is ordering parts and will be back tomorrow to repair. EXCELLENT service by Service Plus today! SO Timely after issue discovered Sunday night around 1030 pm. And they call you and text you with ETA of when you'll hear from them or when they will be at your house. We have their Service Plus Club Membership which is very affordable and ensures regular maintenance throughout the year and prompt urgent service when there's an unexpected issue. INVALUABLE for a homeowner! read more

From start to finish a terrible experience. They replaced my sewer line last August and it's been trouble ever since. During the job they hit the gas line, broke our street lamp, and left a very tall and crooked clean out. Fast forward few months and we discover after much investigating that they had "forgotten" to tie in our kitchen sink to the main sewer line. We only got to the bottom of this after leaving a 1 star review on Google, until that they were not responsive AT ALL and even tried to turn it into a problem we needed to pay for. They eventually fixed their mistake while making a few more in the process. I will include a picture of how they attempted to leave the internal plumbing in our finished basement. It looked hideous. Their mistake resulted in more of our yard being dug up in the middle of winter and of course by then the insurance claim was already complete so that is damage I'll have to pay to repair out of pocket. Oh, after they took care of this situation they also requested I go back and change my 1 star review... which I did, and now regret doing. They include a warranty with the new sewer line that is to include and stoppages or soft clogs that happen with in a year of install. I called them out for a clog in the French drain outside my garage door and they made up several excuses as to why they couldn't jet the pipe clear. Instead they suggested we dig up our entire driveway to install a new drainage system... this was not something I would consider doing. A different company was at my neighbors house around the time of issue and they took a look and immediately said they could fix it. I had them come out to take care of it since the flooding of this drain was entering my garage and spreading to my finished basement. It wasn't something I had time to argue with Service Plus about, I just needed it fixed! They jetted it out easily and without issue, but also charged me $750. I basically paid $750 to another company because Service Plus flat out refused to do it because "the pipes" were too old. I guess a warranty shouldn't be extended to a home owner with an older house since they can just refuse to follow through based on that fact. I attempted to get Service Plus to reimburse me the $750 but of course they refused to do that. I would not recommend this company for a single thing. The company who fixed it were familiar with Service Plus and said the company has gone downhill massively since they sold to a corporation, though they still claim to be a family biz. A couple of their own employees who had came out to evaluate problems throughout this had the same thing to say about their own company. I'd go elsewhere if you're in need of any type of service and don't want ripped off by a company that has no follow through and doesn't care about their customers. read more

See all

I contacted Service Plus/Hope Plumbing on Friday around 4 p.m. to repair a leaking gas line after the gas company shut off service, leaving my tenant without heat. I agreed to a $675 diagnostic fee (to be waived if they did the repair) and a $2,130 quote that they said would be "no more than that." After more than eight hours on-site, they told us all leaks were fixed and the line was holding pressure. An hour later, the gas company re-tested the line and it failed. Despite repeated calls, no one returned until Monday at 11 a.m.--nearly 40 hours later while a tenant remained without heat. The new technician said the whole house needed to be re-piped for another $1,500 and that our account would go to collections if we didn't pay for the original failed repair. He also asked my tenant if she wanted him to turn the gas back on despite an active leak. I hired Absolute Comfort that same day, and they identified and fixed the actual issue in under 30 minutes for $650. The gas company confirmed the line held pressure, and heat was restored that night. Service Plus/Hope charged $2,100 for a repair that wasn't completed, reported it as successful when it wasn't, didn't respond while a tenant was without heat, tried to upsell another $1,500, and offered to restore gas service with an active leak. Their final concession was to remove the $675 diagnostic fee. In summary, the services Hope Plumbing provided was to leave my tenant without heat for 4 days and never repairing the gas line to a working condition. If you like your money, companies that do what they say they are going to do, and to be treated fairly DO NOT USE Hope Plumbling, Service Plus, or any of their subsidiaries. read more

Pros: Service Plus was the only company to make a good faith effort to accommodate a unique situation where several other plumbing companies simply ignored me. Some of the plumbing work was well done. Cons: Two of three toilet resets ended with wobbly toilets. They failed to strip old caulk around a tub before re-caulking, resulting in peeling and curling. They disconnected the fill tube in one of my toilets for no apparent reason, leading to fill issues after flushing. They failed to address my initial concern of wet floor grout, selling me unnecessary toilet resets with assurances that would fix the problem. On a return visit (a sales opportunity by another name), I was supposed to get a water heater flush but the technician was afraid to break the relief valve and made me sign a waiver acknowledging he would not perform the flush. He also told me if he broke it, he'd do nothing to fix it until Monday. Instead, he tried talking me into buying a new water heater for over $7,000. He gave me a ridiculous story about water heaters being like old cars. He also told me another customer agreed to an $18,000 plumbing job that day, and I'm still not sure what that has to do with me other than attempting to exert sales pressure. He tried to sell me a set of water shutoff valves after failing to properly test the installed valves. He quoted me for work that I did not want. He refused to address concerns about the tub caulk (claimed caulk goes bad too quickly to keep a tube of it with him), refused to address concerns about the moisture in the floor grout, refused to address concerns about one of the wobbly toilets (tried to tell me the wax ring they installed in August expanded after they installed it because of the cold August weather, causing the toilets to become loose; told me he could not use a toilet shim and that I'd have to have my floors leveled to fix the wobble), and told me to talk to his manager if I wanted any follow-up work. He told me someone would be in touch with me the next business day. No one called. After waiting a few days for a return call, I called Service Plus myself. They would not put me in touch with the manager and said he would contact me. After no contact I followed up again. The manager sent me an email that went to my spam folder. He didn't seem either informed or concerned about the multiple problems from the two previous plumbing visits. I explained the situation in detail and he never responded. I got a call from dispatch to schedule a visit but they did not know why we were scheduling it. I did schedule, but the technician was a no-call, no-show on the scheduled day. Fortunately most of these problems were minor things that I learned how to fix myself, and nothing of major complication needed attention. Still, $10 worth of caulk, a $5 wax ring, a $1 toilet shim, and an hour or two of someone's time is a strange hill to die on to avoid keeping a happy customer. Too bad. read more

See all

NEVER have I paid $400 per hour before for a plumber. I needed a laundry utility tub removed and the new one I had ready to install, put in. When are argued that was a ridiculous price they said it was for the job by the hour!!! NEVER EVER USE THIS COMPANY !!!1 read more

Went here the other day, I am disgusted. They didn't even fix my actual problem, and they made me pay way more than even top selling community's would ask for. You don't get what your value is worth. And when I tried calling the first 5-6 times they either didn't answer or they just left me on hold. So, my heating still sucks and you should come here if you want to lose money. Oh, and when I actually had barely service they never even finished the job. Too expensive for no work. read more

We recently signed up with Service Plus to conduct yearly systematic maintenance on our HVAC system. Despite the fact that this was our first year with this company, our equipment had been regularly maintained without issue for a few years prior. On the day of the appointment, I was at work, but my wife was home to allow service tech Eric Jones into the house to conduct his service check of our 5-year old furnace. To my surprise, my wife called me at work following his hour-long inspection only to be told that we had "some serious issues" with our furnace. In speaking with Eric Jones over the phone, I learned that our heat exchanger was completely "rusted out," which in turn was causing an increase of exactly 32% to our utility bill, according to his report. When I later asked how he arrived at this specific figure, I was told it was a very precise calculation. Yeah right. Nevertheless, I was told the system was "unsafe for operation" and it was time to look at upgrade options with one of their "comfort advisors." Let me remind you....this unit is 5 years old. The company quickly sent out a sales rep later that day to try and push the sale of a new $18,000 system, because accordingly, we were gambling without quickly replacing both the furnace and the a/c unit simultaneously. Relying on my intuitions though, we brought in three additional HVAC companies following Eric Jones' evaluation to confirm what we were being told. And to no surprise, those intuitions were quickly confirmed via thorough inspection. The surface rust, which I learned is not at all uncommon, was strictly on the faceplate of the heat exchanger.....NOT on the heat exchanger itself (see attached photos). The faceplate has zero bearing on the operation of the furnace. To our relief, our unit has since been deemed completely safe and in perfect working order. If Eric Jones was truly concerned, he would've taken the additional 5 minutes to actually disassemble the area of concern to inspect further. Instead, we were conveniently lied to in hopes of making the quick sale of a completely unnecessary piece of equipment. I have always been a firm believer in honesty and integrity, and what we received from Service Plus was anything but. Since our experience with Eric Jones, we have terminated all ties with the company and I am awaiting a return call from a manager. While I listened to my gut and avoided the pushy scare tactics and complete waste of over $10,000, I know that not all of their customers will be so lucky. ALWAYS get a second opinion and at the very least, do yourself a favor and AVOID SERVICE PLUS! read more

See all

Updated 7-30-22: service manager Chad brought us a portable cooling unit today and has expedited our repair. Very relieved and grateful! It's 11:30pm and 80 degrees in our house. The tech who came out earlier to replace the coil in our AC system said he was given the wrong part. But he didn't replace the original coil or reconnect the lines. So the AC that was barely working before isn't working at all now. It's so hot in the house my kids & I can't sleep. About an hour ago my 17yo said "I'm out of here!" And went to spend the night with a teammate. No return calls from the 2 calls I made to Service Plus tonight though 2 women took my msgs & sounded sympathetic. The women who answer phones during the day are kind and professional too, bless them. I've seen 7 or 8 techs over the months I've dealt with Service Plus to get them to repair or replace the incorrect pump their sales rep sold me and their tech installed. Now the owner wants to blame the HVAC company that installed the furnace in 2020. If it was "wrong coil" in 2020 why did their sales rep & tech install an incompatible heat pump in 2021??? All the techs I've met were also thoughtful and polite, even when I was so mad by another useless visit I was on the verge of tears. But the techs couldn't help me. read more

Service Plus Heating, Cooling & Plumbing - No more AC at our house 7-29-22 - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

See all

I wish I had a better experience with Service Plus to review, however, it's rather unfortunate and am still left confused. For a sink repair and pipe replacement, I was quoted over $2600 but not given an actual, hard dollar amount at any point when inquiring multiple times how we arrived at $2600. I also gathered additional estimates, and others were nowhere near the $2600. When pressing further with Service Plus, I was given percentages as to how the costs were broken down but never received a quote that was itemized, even knowing this is a quote and not necessarily the bottom line to pay until work is finished. I was told that the manager I needed to speak with was in morning meetings and would contact me, however as of late this afternoon I still have not received a call. That said, I'm opting to go with another plumber, and would absolutely not recommend Service Plus and shady business practices. Edit 4/26 for follow-up: I have attempted to contact the office twice before the business owner commented, to no avail or return call. I have since had another plumber come to the house TO FIX their miss. The drains only needed cleaning, and that was never suggested first. $450 later, instead of over $2600+, I had to repair what they hacked off first before I even authorized the work to be done. Unfortunately, no one has since contacted still, two days later after trying twice. read more

They require we pay a "service fee" of $299 before even knowing their availability. I specifically asked if they had someone available for an emergency leak today, they explained I would need to pay the service fee. I asked if they didn't have someone available today and I didn't require service anymore, would I be reimbursed, they didn't know and kept saying we had to pay the service fee. Basically they wanted to charge me for CALLING and asking availability. Ridiculous. It would make all the sense in the world if they could assure someone going the same day, but not the case at all. Don't waste your time calling. read more

Needed a disposal fixed, and a stopped sink cleared. The scheduling was easy, and the plumber was pleasant and took care of the problem. Things were going great until the end. He recommended swapping out my water heater and installing a softener. He then drafted up a quote: $9,000. When I told him it seemed high, he started to pressure me to finance it. Finally I told him I would think about it... and checked online. Sure enough, the price he was offering was outrageous. Most places would do it for half the price. I'm leaving the "OK" because the staff treated me well, and did a follow-up call to make sure things were working well, so I assume this was a bad apple scenario. But if I can't trust their associate, I can't trust this company. read more

If I could give a 0, I would. For your safety and bank account, I would not recommend this company. We needed a new water heater. After paying a ridiculous amount of money for it, we had a gas leak for 5 days. After the technician broke part of our water softener while installing the tankless water heater, we smelled gas after he left. He came to our house the next morning to repair the water softener and we mentioned our concern of the gas smell and he said it was completely normal and would go away. The next day the smell of gas was even stronger. I called for someone to come out and they could hear the hiss of gas when they examined the unit. It was never connected correctly and gas was leaking for 3 days! The next day, the smell was even worse!! The same service tech came out and realized that there was a second gas leak that he did not see the day before. He repaired it. Needless to say, a gas leak inside of your home, for 5 days is completely unsafe and fortunately nothing happened to us or our home. We have called multiple times to speak to someone and no one returns our calls. They got their $10K and that is all they care about. DO NOT USE THIS COMPANY! read more

Very poor customer service from tech to inside office. The technician Tyler Spitler and supervisor Mark have no respect for customer service. Then company would not call back to resolve. Minor problem became very frustrating due to terrible company culture. read more

Lack of customer service is disappointing. I would never use or recommend Service Plus again. I have a text from Mark Fite with the company stating the owner would reach out to me in a few business days. That text was from June 2 and the owner has not reached out to me. read more

See all

Service Plus Review Save your money and DO NOT call Service Plus. They will sell you a new heating/cooling system that they can not install or service properly. Our experience spanned four months of service calls (each with a different service technician) on a brand new furnace that Service Plus installed. None of the service technicians could get the new system to function normally with the new Ecco thermostat they also installed. We had three months with an electric bill over $400 a month. We finally called LCS Heating who identified incorrect wiring of the new unit installed by Service Plus and made the adjustment. read more

I hired an independent HVAC company to service my system and found issues with my tankless water heater. Service Plus came out after I filed a complaint with the BBB. The guy who came out said that he didn't have the authority or equipment to make the fixes. Took pictures and I sent him a copy of the fixes from the independent service. I was promised that service plus and the independent contractor would talk so they could understand each other. Nope. I got a call from the supervisor Mark Frite, and he bad mouthed the independent personal and called him a shiester and told me he was trying to upset me and pay more to fix it. Really? Not only do I not believe you but Service Plus doesn't have an electrician on staff to put a dedicated circuit breaker for the tankless water heater. I'm an electrical engineer and read the wiring code for a tankless water heater. Even Home Depot's website on how to put in a tankless water heater states it has to be on its own circuit breaker. And the kicker was the this dude says my warranty states Service Plus has to do the maintenance on it. Nope. The warranty says it has to be inspected every year, but not specifically by them. read more

I had a minor clog in my laundry drain pipe. The tech showed up on time, was very respectful and friendly. Found the trouble and got it all cleared in no time. He suggested I sign up for a couple other services that added $11 to my bill and I get two more visits. Great service. Honest and trustworthy. read more

We had a service call on Thursday that got pushed back a day because we could not meet at 4 PM after waiting all day. When the technician came out, he found that the toilet was not the problem. It was a leak from the pipe in the wall. After shutting the water off and removing the leaking connection, I was told that someone else had to come out to finish the job Before 5PM. This was around 12:45. At 4 Pm I placed a call to the office to find out when we should expect the technician. We were told that we were next, the technician just had to finish up his current job. I called back at 4:45 to make sure we were going to have someone come by to finish the job. I was told the dispatcher had control of technician and we were next. At 9 Pm I figured we had to wait until morning. A call was places at 8AM Saturday morning. When connected to the office, they knew who I was and that I needed someone to finish my plumbing job. As I was being told that they knew who I was, a chuckle could be heard. I was told that I was on the list. Around 9AM, my wife called and was told that someone had called out for the day And that it would be serviced on Monday. My wife asked to speak to a manager. She was upset that we were paying a fee every month to have priority when calling in. Meanwhile we are without any water, hot or cold, going on almost 24hrs. The manager tells us that they can be out first thing Monday morning due to not having anyone available to help us. He continued to say that he would not be able to cover our hotel stay over the weekend because of not being able to get service to us. He goes on to say that if something becomes available today, he would send them to us. I replied by saying our attorney would be contacting them Monday if we could not get our hotel room covered If we had to seek shelter elsewhere Due to not having running water and waste building up in the toilets. He goes on to say he needed to speak to the owner because I threatened to sue. The manager came out around 12:30 to complete the job which he did very professionally, then we were charged for the service without a discount for our trouble. read more

Service Plus - DO NOT USE! This has to be the most inept company I have ever dealt with! They hire young folks who have NO experience (see pics). They have damaged my roof with his aggressive ways of ripping the old unit out and putting the new one in. I have been without A/C two or three times since it was installed. Please do research before you hire companies.....lesson learned for me. Don't let this happen to you! This is a hole they put in my roof...see the light? Look at that wiring.....not even up to code, nothing is in junction boxes. The case around the wire is already shredded off, which will cause a fire or destroy the unit! You can see water damage from inept employees destroying my home. They let me use a portable ac unit (this time) and it has dripped all over my flooring! The headache has been going strong for over a month now! They need to change their name to service minus. Anyone else deal with these clowns? Did you get resolution? Please share. Get this........now they are trying to sell me a $6k tankless water heater! My water heater is less than 9 months old! Please use a reputable company that doesn't sell you a $10k paper weight then leave you in the heat. There have been numerous techs sent out to see what's wrong but nobody said anything about this botched wiring until I said it looks not up to code! Then they said, yes it is not wired correctly. So nobody was going to fix this until I mentioned it! Very poor training and very poor company. I have asked for the owner to contact me twice, with no response. Just goes to show this company only cares about screwing the customer! Please let your neighbors know about the poor quality of this company so they do not get ripped off! read more

See all

When our furnace stopped working on Friday, my wife made the call to Service Plus. They have serviced our systems since we moved here and we were always satisfied with their work. Service Plus sent their technician, Joshua, to diagnose the problem. He did a thorough inspection, but needless to say, the prognosis was not good for the 18yr old furnace. Brandon, the Comfort Specialist, was sent to followed up as we weighed whether to fix the old 80% efficiency or get a replacement. Brandon explained our options for a new furnace and the price was right. Next came a delivery of portable heaters to use over the weekend. The installation on Monday was performed by lead team member Chris and his tall (lol) assistant, Brad. The crew did a great job! Always careful and clean and answered any questions along the way. Our home was warm in no time. What a wonderful feeling! I have no doubt who I would recommend to others looking for a HVAC company to get it done right! Thank you Team Service Plus!!! read more

Service Plus Heating, Cooling & Plumbing - Install vehicle for Service Plus. - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

Service Plus is run by scam artists. They caused thousands of dollars of damage to my property while doing a simple plumbing job, but told the judge it was "just part of the job". Then they lied and over-charged my credit card and covered that up by signing my name to the contract. They destroyed my property and then didn't even fix the job they were paid to do, so I had to have someone else come out and finish the work. I'm out thousands of dollars simply because they're good liars. read more

Their plumber scratched our wood floor and he nor his supervisor would take any responsibility over causing it. We've had a plan with Service Plus for about 2 years. I was already getting sick and tired of every time they came out they would try to convince us to buy some outrageously priced replacement for whatever mechanical they were servicing at the time even though ours were working fine. They constantly had some list of reasons why we needed to spend $8,000 plus. Then last week we decided to have them replace one of our toilets because it was running and we were told the inside needed to be rebuilt. They quoted us $700 for a new toilet and install. We decided to buy the toilet separately (for a fraction of the cost) and have them do the install. Terry, the plumber showed up and my husband had brought the toilet upstairs on his own. When Terry opened the box, he discovered it was broken. He and my husband carried it down the stairs so it could be exchanged for a new one at the store where he bought it. They set it down at the bottom of the stairs and my husband thought they would pick it back up to carry it out to the garage. Instead, Terry (and Terry alone), dragged the box across our wood floor. One of the pieces of the broken toilet must have been poking through the bottom of the box and completely scratched the floor. He even got down immediately and started trying to scuff it out. When I called Service Plus, the supervisor, Mark Fite was a complete jerk and seemed very irritated with ME and claimed "his guy" said my husband was holding the box when it happened and it wasn't his fault. He basically told me it's a "he said, he said" situation and why should he believe me over "his guy?" A responsible company would apologize and send someone out to see the damage. They have insurance for this reason but from the moment I talked to him, he was defensive and rude. A wood floor cannot be repaired in just one spot. It would need to be sanded and stained and you can't color match a wood floor without it looking off. So basically our entire first floor would need to be redone. I should also mention, the spot is right in the entryway. I will never use this company again and I will post a negative review explaining what happened in every possible place, including on the Carmel Moms FB group which will cost them a lot of business. read more

Service Plus Heating, Cooling & Plumbing - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

We purchased a heat pump furnace and asked to have ducts cleaned. This was 12/2015. We paid in excess of 11,000.00 because we wanted good return for our $$ and wanted to have cleaner air and lower our heating cost. It has taken over 20 service calls in over a year, still has not lowered our cost, the air is more dusty and dirty than ever, we have even had the owner out here who promised me it would be fixed - only to have to call out another technician after the work he did because there was a hole in the brass coil - it runs super loud, and cannot tell you how disappointed I am with the owner who promised to call me back, gave me his personal cell number and never returns my calls. He did give me an additional 2 yrs on my service agreement (how big of you). Had I not paid for the thing in advance - I would be asking for my money back, new furnace or taking him to small claims court. I'm super impressed with a few technicians - Eric, Jose are awesome. Update::: Service Plus came out and replaced my furnace. Chris Cunningham did a complete 180. 3years later and my furnace has saved me a bunch of money. Service Plus paid for another company to clean my vents. Chris Cunningham and I have become great friends and I've even purchased additional furnaces for other properties I manage. Very happy with the service! Terry the receptionist is awesome as well. read more

*update- this company is withholding a credit that was promised to me due to the fraudulent and poor quality of work described below, and attempting to silence my original review by trying to force me to sign a non-disclosure form and remove it. Know who you are working with, as the facts below are accurate and undisputed by Service Plus. read more

See all

This company was ok. I give them three stars because we didn't have to pay anything. We had water backing up into our basement due to a main line clog. The technician came out and did a much better job than the first company we hired the day before (Plumbing Paramedics). But because they couldn't get the main line cleared, they sent the camera guy the next morning and since there was water in the line the camara wouldn't work... luckily they had an unclog your line or it's free guarantee so I didn't have to pay anything. He said he could only get out 40 feet and suggested we spend $3,500 to dig a hole into the ground to see what the problem was. Luckily I then remembered and I reached out to Plecker Plumbing, a company I love, and he referred me to Lew's Plumbing of Noblesville. Lews came out in about 2 to 3 hours and waterjeted my main line and fixed my problem in 1.5 hrs and offered some great advice for $400. I wish I would have called Lews first. I believe the lesson in the main line drain issue, is that if it's "we will unclear your line or it's free" then they're probably going to try to upsell you and do a lot more work so that they can actually make money. read more

I'm reading some of the other 1 star reviews and I can't more. I had my water heater and water softener replace by Service Plus (~$4K total) and they had to come back a half a dozen times because they didn't install things correctly and water was leaking in my basement multiple times. They did come out multiple times, but their plumbing manager (Mark Fite) blamed all issues on anything but his team - which is blatantly dishonest considering he never came out to see the work himself and other from Service Plus that came out to help mitigate the issues said that it wasn't done correctly. t was by far one of the worst contracting experiences - poor quality work, terrible customer service, and basic dishonesty across the board. I would highly recommend considering other options because this can't be a one-off situation and by reading the other reviews it is obviously not. read more

Had them out for a clogged drain and they could not get it unclogged.... Wanted to come back and try again but would charge us for a second try.... Needless to say we had to call another company and they had no problem finding the issue. Would not recommend them for drain problems... also had some issues in the crawl space and they did even mention the issue. Not sure they know what they were doing!!... BEWARE!! read more

Contacted company to replace part on water heater that was sent by mfg directly to me. Was quoted $79 to install, specifically asked if that was ALL that I would be charged. Told yes. Tech arrived, said at front door "Yeah, that's not your problem... you'll need to get another part and pay us an additional $350 to install" He installed factory part, water heater started up. He left and charged me and additional $175 ... saying yeah IDK why they quoted you that... office is closed only answering service. next day got company of phone... questioned cost, was told they'd have manager call me and i requested different tech. Same tech shows up... saying " So you requested I didn't come back..." I would not let him inside. Have called on 7 different occasions. No owner on sight to talk to like website says. No resolution to over charge and no call from owner This company preys on elderly and disabled Stay away. read more

Service plus is the worst! They don't give one f about anything but making money. Service plus is good at ripping customers off! They take advantage. They lie. They charge you for services you don't want or need. Service plus's main problem is their plumbers are also their sales staff. Sure, you may get a good technician, but that tech has no idea what he's talking about sales wise. The last guy told us he would replace all of my drains in my house for x$. He only meant one drain. He also signed me up for a yearly fee/contract I told him I didn't want. He said one thing with a full intention on charging us and doing another. If I hadn't asked one more questions out the job before he left the bid, I would have been out thousands of dollars and not had the job done that was told to me would be done. Thanks Chris. You should have spoken to your employee when this service happened. I had to call several times to complain. You've been aware. read more

I tried this company a while ago and found their estimate was higher than other companies. I gave them another opportunity today and requested an emergency fix on leaking pipe and was told someone would call me shortly with appointment time, but nobody called me back after several hours. When I called them back, I was told nobody works in office today. They should not have advertised themselves as 24/7 if nobody can even schedule appointment on Sunday especially after they promised customer they would do it. The representative was not friendly either when she knew what happened. I will not try this company again. read more

I had a salesman come out this morning and it was a horrible experience. He insisted that I needed a who new sump pump system and quoted me around $5,000. He then asked me if I needed to call my husband to go over financial options since I was here alone. (I don't need to speak with my husband for things like this and honestly it's none of your business). He proceeded to tell me there are financial options if we cannot pay in full today. Again, it was all about money. When making a major financial decision, I like to stop and take a moment and not feel pressure to make a decision right then and there. He didn't seem very happy when I refused the services and insisted I signed paperwork to deny it. Fine, I don't care. He then told me, as he is walking out of the house, "I hope the rain is good to you guys with not getting this fixed." Total snarky comment and complete pressure into making me feel bad for not purchasing a whole new pump. I then get a call from someone at the office, about an hour after my service call, explaining to me that someone cancelled a job and offered to come out later today and fix the pump for $4,300 now so "I don't have to send my guys home for the day." Your guys not having enough work, is not my problem. Again, more pressure. Needless to say, I had another company come out and fixed it for FREE! Turns out a piece was floating in the excess water and just needed reattached to the side of the pipe to keep it out of the water. I will never use this company again. Sales was rude, cocky and needs to learn how to speak to customers (specifically woman) properly. Hustling and scaring customers is a sad way to try and make money. read more

I never leave reviews but I would feel morally irresponsible if I did not in this instance. BEWARE of this company. During the recent cold spell, our furnace went out in the middle of the night when it was 3 degrees outside. We woke up to a frigid house and my wife called around to get a technician out. We unfortunately called Service Plus who sent a technician that told us our 3 year old furnace needed entirely replaced. Service plus then sent a second individual out to the house who also looked at our furnace- he quoted us $11,000 for the job and told us that our pipes would freeze and burst if we did not act soon. He was pushy and told my wife we needed to sign up for the service before noon (it was 11:30 in the morning on a Friday) or all of their slots for Saturday would fill up. My wife works in sales and identified this sales tactic- which made her feel uneasy, pressured, and uncomfortable. Mind you, it is now 6 degrees outside. the inside of our house was now 49 degrees and dropping quickly- and we have a one year old. Neither technician did ANYTHING AT ALL to get us any heat. They simply wanted us to sign. We knew at that point we had to get a second opinion. Luckily, we found a technician from a different company who came out quickly. He looked at our furnace (which he also mentioned is still under warranty since it is three years old- something that Service Plus failed to mention) and within minutes reset an open roll out limit on the left burner box, and wouldn't you know it our furnace kicked on and has worked perfectly for the past 48+ hours with no signs of issue. THIS TECHNICIAN DID NOT EVEN NEED A SINGLE PART TO REPAIR OUR FURNACE. I am absolutely blown away that Service Plus, a company who brings an entire folder of paperwork talking about how they believe in the golden rule, making an ethical profit, etc. etc. treats people like this. They attempted their best to take advantage of us when we were in an extremely vulnerable position. Shame on you all for this abhorrent behavior. read more

Here's the thing I called two weeks ago for a HVAC maintenance and I was first call for today's appointments. They called me around 830 stating they will give me an update as soon as possible when a technician will arrive to do the service. At approximately 1 o'clock they called and said we can't make it within my timeframe and would like to reschedule I asked, will I be rescheduled for tomorrow and the service guy stated it would be June 22 which is three weeks out. I highly suggest calling some other company besides this one very disappointed in their lack of service and told the guy I would call someone else. read more

We had them out to replace our sump pump line. They told us we could run it to the front of the house, or save $800 and run it to the back so it would be away from the tree that caused the original damage. I asked if the HOA would be okay with this and Service Plus said they do it all the time and it would be fine. We now have pooling water in our backyard and our neighbor's backyard. The City of Westfield came out and said the job is not up to code. Service Plus refuses to correct the issue and would not listen to the representative from the city who was trying to explain how to avoid doing it wrong in the future. read more

I will never hire this company again. dug up my yard and all they fixed my sewer but they still not come back to fill in the ten foot hole that I've got in my front yard.. never returned any of my calls so I've ended up calling the gas company and they promised they would come & fill in the hole!! Lesson learned even at my age!! Which is 74. read more

Bought an air conditioner to replace a broken one. Fair price, no haggle. Installation on schedule. Done well. Friendly guys and helpful with any questions. When I need further help, it will be with Service Plus. read more

First time working with Service Plus. Overall it was a pleasant experience and I plan to use them more in the future. Give 'em a try! read more

We've used Service Plus for both HVAC and plumbing issues we've had in our home. I love that they call me ahead of time to let me know the serviceman is on his way, and often I get an email with a photo introduction to the serviceman (which actually is nice, knowing who to expect when I open the door). Both the office staff & the service people are friendly & helpful. Only reason I'm giving them a four star vs. a five star rating is on their most recent trip to our home for a sink disposal not working, we were charged over $200 for basically having the serviceman use a small wrench to restart the disposal. He was extremely apologetic, knowing that the charge was much more than the amount work involved. He did show me how to do the fix myself next time & I ordered the tool off of Amazon so I can fix it in the future. In general, their work & customer service has been outstanding & the fees are usually reasonable. Service Plus is on my call list for our next HVAC or plumbing issue. read more

Excellent service as always! Team was out today for a main line cleaning. As always, the office and field crews are friendly, professional, and willing to answer all my random questions. This company takes time to educate the homeowners and encourages prevention. Make them your first choice in plumbing and HVAC. read more

I contacted Service Plus to work on my Bryant furnace - the blower motor had gone out and I needed to have it replaced. They were able to schedule me for the next morning and called when they were on the way to my house. Installation was quick - he had to drive back to Castleton to get the part. I spent over $800 (had a tune and clean done as well) and with the time he spent between travelling and actually at the house (less than 1 hour) it just felt like the price was high. Always the case I suppose with HVAC repairs. One minor complaint was the furnance was making a distinct whistling noise where the furnance filter was located after he replaced the blower. It got worse over the course of a couple of days - I added a strip of foam near there and it went away. This is just an attention to detail thing I would hope they would look for with the cost. He said he noticed it but didn't make any attempt to correct. I didn't call him out on it since I wasn't there and wife didn't think it was too bad. I can't say for certain I would call them back - nothing wrong with the service but I will probably shop around next time. read more