CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

I scheduled my regular service for my furnace and A/C. The communication was great and the…read moretechnician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service.

this is the second time I have used it! Aiden and his colleague came in and did the work…read moreefficiently with great quality. He took pictures of before and after the work to show me his work. Appreciated! Thanks!

We had them come out to just clean our dryer vent. They were here for 15 minutes total, never went…read moreinside to actually push the lint out of the vent. They only did the outside and when I asked him about going inside he said that is appliance issue. My husband ended up purchasing brushes on Amazon and cleaned the vent out from inside, which in turn made him have to clean it out from the outside again. Not to mention all the lint that it pushed through on the roof again. Very frustrating. I actually took a picture and emailed it to them with all the lint that was taken out but never got a response.

Well they were recommended by members of my family. I was surprised at how quickly I got a quote…read moreand how quickly work began. I have to say that it was a quick high quality install and working perfectly!! I have recommended them to others I know and would use them again. Can't say enough about this company and that means good review. Dave

Brad came out to give us a quote, and after listening to what we wanted in our home, he gave us his…read moresuggestion as to what would work best. We are more than pleased with the result and have no regrets following Brad's suggestion. We had him come out in August '19 to install a ductless heat pump and he made short time of the whole process: Three days was all it took to install one outdoor unit and four Emura indoor units. Brad was unobtrusive to our daily routine and was careful not to make a mess wherever he worked. He was informative and thorough in telling us how to operate and maintain the indoor and outdoor units. Our monthly electric bill hasn't changed much, however, this past winter our house was 10-15 degrees warmer with this heat pump system than when we used portable heaters and electric wall heaters. Having a warm house was worth every penny that we spent. Thanks to Brad and his quick installation, we will be enjoying a warm house for many years to come.

I'm a current Seatown Parter Plan holder so I can't speak to value. However I wanted to call out…read morethe amazing professionalism and knowledge. I requested a tune up for my water heater and furnace. The team of 4 showed up, explained the process, and began work. After each of the tune up they provided a very detailed explanations of everything they found (both good and bad). They provided several options and there was no hard upsell. Overall I enjoy being a member and getting free and discounted tuneups! Shout out to Kevin who explained the mechanics of my furnace and helping me explore options around my current problem!

Oh my!!! What a nightmare it was working Seatown!…read more Communiction with the customer is virtually non existent!!!! I placed countless calls. emails, text messgaes to no avail. I was quoted one price and charged another!! And, their mistake was financed, hence the countless attempts to contact them on my part. After 3 months, and again more countless attempts to contact them, I got an email saying they'd be mailing the $348.00 check. its been 2 months. Never came. Contacting the BBB next ! They obviously said they'd email the check to get me off their back.

Russ Heuer, a technician from Northern Comfort, serviced our Mitsubishi heat pump system today. He…read moreexudes competence, which I'm sure comes from his forty years of experiece; and on top of that he's a joy to work with. He explained what he saw and what he was doing in response. Our system is working "like new"; I couldn't ask for more!

Incompetent When checking out an AC system you really need to look at the components in the…read moregarage as well. I was told by the technician that they would look at that part of system when I paid again for a preseason check of my furnace. In the fall. But it is all connected. You can't have the AC without the other unit. And if it fails, the AC won't work. Very confused how a person in the HVAC business could play/ be that dumb, or think that I as a consumer was that ignorant

I had a AC relocation and recharging done with this company. Adrian, the owner, is very friendly…read moreand detailed in explaining the process, and is fair with pricing. He welcomes competitive bids and actually encourages it. He stands by his work and is happy to follow up with quick revisit if there is any scope remaining. I would highly recommend Coolflow and Adrian.

We needed someone to install heating and cooling on a couple of our projects, including a large a…read morenew construction we did in Kirkland. Coolflow went above our expectations in the process. We were very impressed. Their quality was great and the job was completed in a timely manner. Their pricing was extremely competitive and we will definitely be using Adrian and his team on future projects.