What a scam, bought a tankless water heater in 2021 and paid it off in 2022, I've got a Lien against my house for 3,333 and now to collections. No monthly bills, advantage won't answer calls, barlow refers me out. This is best practices? Is this a lease agreement or a maintenance program? This needs to be addressed by someone, preferably by the owner. What kind of chicken shit operation are you running? read more

I've got 4 words for you: RIP OFF, SCAM, SCANDAL! Avoid their "Advantage" leasing program at all costs! My now deceased parents were conned into signing up for a 10 year lease on a "new" unit for $22,200.00 @ $185.00 a month for a unit that was worth MAYBE $9000.00. At the end of the 10 years though it just goes month to month and if you want to buy out the lease at that point they have a ridiculous clause that you can buy it out at yet another 61% of the agreement amount or just keep paying month to month - for something that you supposedly have already completely paid for!! WHAT?? My parents in the time they were alive and paying on the unit had already paid nearly $10,000.00 into the lease and then they both died within a few months of each other and I am being forced to pay over $12,000.00 to buy out the lease that the terms on it were only $22,200.00 (more than double what the unit was even worth to begin with) and for what? Excluding the installation, there were only 10 service visits over 55 months, with six of those related to furnace malfunctions. This raises concerns about the quality and necessity of this leased "new" furnace but me being forced to pay the rest of the amount on the lease does not allow that service to continue for the new owner not that they would want them there anyway. This leasing program is completely predatory and should be illegal. They are taking "advantage" of the elderly with this program! Want to read more - go check out the Better Business Bureau on them and read through the hundreds of complaints there, most of them specific to the scam that they call "SERVICE EXPERTS ADVANTAGE" -- https://www.bbb.org/us/tx/richardson/profile/heating-and-air-conditioning/service-experts-heating-air-conditioning-0875-19000269/complaints Do not let them take advantage of you!! read more

Lack of customer focus, responsiveness by Barlow team. Installs hot water heater, not to code, and the amount of time to get them to address this is reflective of a general manager who does not appreciate customers, the value of customers who have bought multiple items and high profit margin service contracts. Barlow unforutnately is not a reputable company and one that is to be avoided. read more

Barlow did an excellent job installing our new heater and air conditioner 6 month's ago. They came out today to do the free 6 month's maintenance and again did a wonderful job. We were very happy with Taylor & Mike. Very professional & friendly, answering any questions we had about changing the filter, etc. We would recommend to anyone needing these services. Sincerely, Bonnie & Jim Eads read more

We paid up front for our HVAC to be updated before we finish the remodel in our basement. The Barlow team did not have the time to finish the job like they thought, the day before Thanksgiving, so they told us they would come back and finish. They did not clean up after that days work and left us to clean up there mess on Thanksgiving. When I called the manager Brad he was arrogant and condescending. He did not care that we pend our Thanksgiving cleaning up his companies mess. We were victimized by a man at our home and he set our home on fire. Called and Emailed Rikley Chambers on January 16, 2023, about the fire and asked for a refund of the over payment, being we will have the Restoration team fix and finish the HVAC system. In April 17, 2023, I called and emailing Anna, at the Corporate office in customer service, because calling and emailing the local office did not work. On April 18, 2023 Rikley emailed me and told us that he would send a refund for the work that was not done. It is now June 6, 2023 and nothing has been sent and again no one will answer my email or calls. DO NOT USE THIS COMPANY. THEY DO NOT HONOR THEIR 100% SATISFACTION GUARANTEE AND THEY KEEP YOUR MONEY AND DO NOT DELIVER ON THEIR PROMISE! read more

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I've had Barlow for almost last two years they been coming out every spring and fall for ac and furnace maintenance. My AC unit was leaking refrigerant and they only recommend to replace the whole unit. They didn't ever try to find the leak only recommended a dye test but it will "take weeks to find the leak". I got a second option with a different company and turns out it was just schrader valve. Won't recommend them they also still charge my monthly subscription after I cancelled. read more

Be careful of this company; it's NOT the Barlow of the past (pre-Service Experts). I had an estimate done for plumbing, but some of the information given seemed off. I had two other plumbers do assessments for the exact same thing; their information was in sync and made sense, but the complete opposite of what Barlow said was required by code to be done. Barlow had added tons of additional, non-necessary work saying it was required by code. After asking code enforcement (not mentioning that Barlow gave that info) said that there is nothing in the code requiring that type of work. SO BEWARE and get multiple estimates/assessments! Since I've used Barlow in the past, I had them do a service. Paid for the service, and the bank showed the bank check clearing, but they sent me to collections a month later. SO BEWARE their office people don't have their act together! Plus, are slightly rude. I'll never use them again and share this info with anyone that asks for recommendations. For total transparency, I am jaded now over the billing issue, which will forever cause a bias. read more

Service was on time. Thans to Rodolfo for making sure my furnace was in working order. He was very pleasant and good to work with. Thanks Barlow service experts. read more

I needed to have some ductwork installed for a kitchen remodel and I contacted Barlow for assistance. Rikley Chambers came by and assessed our needs and handled the proposal and scheduled the work. The crew worked quickly and got our project done right. read more

If you all are looking for someone to trust when servicing you HVAC unit in Salt Lake City...and you see Barlow Service Experts? Skip it. They don't honor their warranties, their word is not worth the air out of their mouths and take advantage of senior citizens. They made my mom wait all weekend for help with her AC and then basically told her that they didn't care if she has a warranty and if they wanted her to have them come out then she would have to pay full price for the appt. Just wanted to let you all know to save you from their crappy customer service. It's only supposed to be 100° today and she is 82 yrs old... read more

We have just had the most horrendous experience at Barlow Heating, Air and Plumbing. Before writing a review, we went into the office to work out our negative experience only to be met with Brad, the manager and was treated with such distain, superiority, and defiance. We had read that it would be good to contact the customer service department for satisfaction so, that is what we did. We had a main water regulator in our home that needed to be repaired. My husband went to a major plumbing supply store and found the regulator to be between $80 - $120. Not being a plumber, my husband decided to call a local plumber thinking we could afford the regulator and labor of about an hour. We called Barlow's to set up the appointment. The technician came 45 mins past the two hour service window, went down and directly replaced the regulator. He also spent another hour to replace the expansion tank over the water heater. The technician complained that he was supposed to be at a play. and was late. it being after 5:30 p.m.. He promptly gave us a bill of over $1300.00 ($950 for the regulator that cost less than $120 and took less than 30 minutes to install). We didn't get an explanation for the bill until they left and then it was an email with no explanation. We paid it reluctantly and went into the office the next day to talk to someone thinking this must be a mistake. To our surprise, my husband met by the manage, Brad. My husband was treated with so much pompousness, curtness, and arrogance that words cannot express the shock we felt. We hope that anyone needing a plumber would use Barlow's cautiously. read more

I don't understand why an air conditioning service/repair company claims to be 24 hours 7 days a week. Today (Sunday) I needed an emergency air conditioning repair. I called the local number and got transferred to an answering service who took my information. NO technician has reached out to me and it's going on 2 hrs since I called. I think you need to change your service from 24/7 to possibly/whenever. read more

For many years, we have used Barlow both to install and maintain our furnaces and AC. This year, I made an appointment to have our furnaces serviced before winter. The technician was supposed to come between 10 and noon, yesterday. First, the office sent him to to wrong address, so he was late. A pleasant young man, when he finally arrived. Worked on the furnaces. This morning neither furnace worked. I called again. Stated the correct address. Again, I was told that someone would be here between 10 and noon. When no one came, I called again. Turns out that for the second time they sent someone to the wrong address. I am still waiting for a technician to come. The furnaces were working before, the supposed service. Now they are not. read more

Maintenance on furnace. Always great service. Rodolfo was on time and did a great job. Very friendly and professional.

When we purchased our house several years ago we found that Barlow Service Experts had installed a high end HVAC system and the previous owners had maintained an annual service contract with them. We thought it was a good idea to maintain that relationship and entered into a PLUS Agreement service plan. Something has really changed with this organization! Three visits ago the technician tried to sell us a new water heater. We contacted our home owner warranty company and they confirmed that this was not needed. Two visits ago the technician tried to tell us that our ecobee high end smart thermostat was garbage and tried to sell us a $1,000.00 smart thermostat replacement. Barlow didn't know this but I own a company focused on commercial building automation systems. One of the projects we have under development is a gateway for the ecobee technology so these statements raised a red flag as being blatantly false. During the last visit an incorrectly sized filter was installed and we had to have a service call because it blocked airflow and the system shut down to protect itself. The filter was replaced but the same thing happened again. We requested a return service call on January 20th, 2020. The technician,Dylan, tried to sell my Wife, Nancy, a $700.00 project to raise the furnace to get better airflow after it has been working flawlessly for many years. When she rejected that Dylan tried to get her to pay several hundred $$ to clean the blower wheel. Periodic cleaning is basic maintenance that should be done during normal service contract visits. What Dylan did not know was that Nancy also works in our building controls business and saw through what Barlow was trying to pull. I responded to the www.ServiceExpertCares.com web site and got no response. I then called the Barlow Service Experts Ogden office and ask for the manager. I was told that his name is Mike Hardy, he was not available and would get back to me. I never heard from him or anyone else. This is not the kind of company I want to do business with. One star is a gift! It appears that it is time to look for another service provider. I hope the rest of Ogden does the same thing. read more

Barlow would not send anyone out without an $80 charge or they do nothing. I needed 3 free estimates for management to repair unit or replacement. (Arrant heating) is our saving grace this winter season. They will come out and look and help you make a free estimate whether to repair or replace. Call them I have 8013909393 Kale was three times less in costs than This company to give an estimate to get Management to pay. read more

Drew Tubbs & the tech's @ Barlow Service Experts are very professional & Knowledgeable! I highly recommend their services for both heating & AC! read more

Called and scheduled a service appointment 5 days in advance. One half hour before the appointment they called and cancelled my appointment. Tried to reschedule, but they would not assure me of an appointment time. The explanation was that my system was not one they had installed and therefore they could not know how much time it would take to repair. Really??? read more

Rhett Rentmeister just completed my annual AC check-up, he did a great job. If you need an expert call Barlows and request Rhett Rentmeister be your technician.. read more

My heater worked fine until the Barlow Expert Technician finished their annual winter service. After they left my heater didn't come on at all. I called 7 minutes after they closed. They said the "on call" tech would call me to let me know when they would be at my house. Four and a half hours later they still had not called. I messed with the thermostat and that didn't work. After a while I messed with the heater and the thermostat some more and I got to to work myself. I am an elderly handicapped woman. I think the technician purposely left my heater not working in order to get me to spend more money. They won't be getting any more of my business. read more

Yelp sucks, Barlow rules! Yelp reviews are always incorrect and lower than any other site. Just watch South Park Yelp Edition! Anyways, Our boiler went out late night (heater for our home) They dispatched someone that night. Said they would have to order one in and could install it a couple days later. They brought over heaters to keep our home warm and to keep pipes from freezing. They quoted us a price and stuck to it. From the very first phone call we made to the very last moment they left our house, the experience was flawless. Will be using them for our AC tune-up this spring. read more

Very unhappy!! Their service has been the worst. Had to wait almost 3 weeks for the vent system to be corrected from the install. Tech just arrived and appears to have done nothing to it and didn't bother to stop at the door or call. Watched us watch him from the front window. Can't get anyone to return our calls or emails. Of course it was a totally different story with them prior to paying them. Beyond disappointed!!!! read more

I would rate NO stars if I could. Called Barlow on Monday to schedule an appt to perform maintenance on my boiler for a radiant heat floor system. The appt was made for Wednesday 8-10 am. A gentleman called me at 930am on Wed asking me a bunch of questions regarding what I specifically wanted done. I told him I have a Weil-Mclane Ultra 105 boiler that needed maintenance. He then expressed "concern" because my boiler is ~12 yrs old (house built in 2007) and indicated he had to talk to his "manager" to get the ok. He called me back 15 mins later stating his "manager" said he didn't want to do the work due to the possibility of running into "issues". I took a day off for this appt only to be told they didn't want to work on it. Barlow's website even states they have "skilled professionals" to accomplish maintenance. In my opinion, this company is far from professional. Before hanging up, the gentleman told me to feel free to call Barlow in the future for any other of my heating, A/C or plumbing needs. WHAT? You got to be kidding! read more

Requested a free estimate to run wires for an HVAC unit. No estimate or service was provided yet Barlow Service Experts have continued to harass me for an $89.00 "service fee." Again, no services were performed, the technician sat on my stairs making phone calls attempting to figure out why he was sent in the first place. Don't waste your time unless you are expecting horrible customer service and harassing phone calls. read more

Great service, quality and price. Highly recommend. All of the technicians and installers have been very friendly and helpful.

Our furnace went out on a Sunday, Barlow Service Experts had a technician at our home Monday morning, the problems were identified and options provided. We opted to upgrade our system to better meet our needs. They had the new furnace installed by Tuesday afternoon. They also went above and beyond to protect our carpeting, walls and paint. The install was meticulously done. Very professional! read more

The technician put me at ease with running maintenance on my furnace and AC. I will probably use them for plumbing in the future. The technician also helped me with some other issues with other mechanical things in the house such as my water softener that he wasn't scheduled to do. read more

My 83 year old mother was having routine maintenance done on her working never missed a service 10 yr old A/C and furnace, and the technician convinced her that she needed a whole system at a cost of $10000. Now, they have had to return multiple times to fix recurring problems. She was told she would have 2 years interest free financing which has not happed and the interest is equal to the principal she pays each month. I believe the technician saw a little old lady and took full advantage of her. I have a house only a couple of hundred square feet smaller than hers and my new A/C unit is about half the size. I Personally will never do business with this company. read more